El cliente no dejó un comentario.erica E.
Gonzalez Farm & Ranch Supply
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Bradley M.
El cliente no dejó un comentario.Elda O.
El cliente no dejó un comentario.Angela J.
El cliente no dejó un comentario.JOSE T.
Very nice lady took care of meRobert S.
Hello. I had a much better experience than last time; however I believe there is still a problem with the U-Haul reservations software system. I had imputed my vehicle information, tow rating, ball hitch, and hitch capacity information, and Ms. Gonzales still had to input it again. NOTE: I recommend that UHaul update their software, so the customer, and the rental store don't have to do it twice. This wastes a lot of time on both parties if you are under a tight schedule. So my beef is with the Uhaul software people and not the Gonzales Feed Store - Uhaul business. I get very frustrated with this because, I take the time to update my Uhaul profile with the vehicle information, and during the online reservation process, but some how it still doesn't seem to work when you pick up the trailer. This is a bad mark on the U-Haul software reservation system. I've been using Uhaul for years, and the online makes it easier, but I think you all can do better. At the pick up point, all the trailer lights worked and their helper, Luis is a super star. He is fast, courteous, a hard worker, and swept all the leaves out of the trailer. Mr. Gonzales, the owner, also came out to greet me and see how things were going. This is really good customer support and I appreciate their attention to detail. Thanks.GERARDO M.
El cliente no dejó un comentario.Gary J.
My experience at the pick up location was not good. When I made my reservation weeks ago online, I had loaded my driver's license pictures, and credit card information in the U-Haul system. The Gonzales Feed store computer system wasn't cooperating with my transaction, and she had to re-input my driver license information, and my credit card information, again. It seem very cumbersome and lengthy process. The first trailer they hooked up to my truck, the license plate holder bulb was inoperable. The second trailer, one of the red side marker lights didn't work. The U-haul needs to improve on the maintenance on their trailers, especially with light bulbs.Gerardo M.
Super helpful and very friendlyStacy M.
Mrs. Gonzalez was very professional and knowledgeable. She greeted me and treated me with respect. She was also very friendly and always had a smile on her face. She made renting very easy and was very helpful. Thanks!!CRISTOBAL G.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Roel M.
Had a small issue with the return, receiving agent not confident about fuel level on return, had to double check customer.Greg G.
Awesome hometown peopleorlando M.
Had reserved my trailer for freer Tx thAn got switched to st Diego 30 miles awayJorge F.
El cliente no dejó un comentario.ben F.
El cliente no dejó un comentario.Joe C.
El cliente no dejó un comentario.CHERRY B.
No improvement needed...excellent serviceesperanza M.
El cliente no dejó un comentario.orlando M.
My rating isn't based on this interaction but, past interactions with this business. I dropped the trailer off before business hours.Bernie G.
El cliente no dejó un comentario.Roman A.
OK. Employee needed help with the U-Haul computer program to get the trailer logged in.Gary J.
El cliente no dejó un comentario.Connie P.
Be clean for customersNORMA P.
El cliente no dejó un comentario.Kim J.
El cliente no dejó un comentario.Fernando C.
Pave your lot.Raquel G.
Excellent visit. They helped me locate truck needed at closest location and made the reservation for us.Eric M.
Everyone was courteous and helpful. Continue with same.BERT S.
El cliente no dejó un comentario.sammie R.
El cliente no dejó un comentario.REYNALDO Z.
El cliente no dejó un comentario.Catarina L.
Very nice people - good customer service. Facility could use some work.Pete C.
El cliente no dejó un comentario.NANCY H.
The lady that assisted me when I arrived at Gonzalez Farm and Ranch Supply was very friendly and helpful when I went to pick up my 14 foot unit that I reserved on line the previous day. Plus, the young man that brought my truck around to front was also nice and helpful. He was very attentive and assisted with the walk around the unit pointing out previous dings on unit and answered my questions and double checked the fluid levels in front of me when I brought that up. It kind of reminded me of the service stations from years past! Good Job!RAFAEL G.
It was just dirty.FRANK A.
Person explained to me what the person at pick up point failed to explained to me in the first place.BENJAMIN M.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.lucas M.
The lady assisting me (Eva) was super friendly, courteous, and helpful. Although it was very cold and raining, she took her time in checking the truck along with me for any dents, dings. I most certainly would use this location's service.ENDELIA C.
they were veryslow and didnt know u haul policy concerning the return of unused uhaul purchased boxes. i returned 10 boxes for free i guess. i was told at the uhaul in san antonio i would receive a refund when i turned the uhaul truck in at san diego.jerry H.
El cliente no dejó un comentario.ORLANDO M.
El cliente no dejó un comentario.CINDY R.
Service was great & VERY FRIENDLY STAFF.ERICA H.
The staff was very knowledgeable. The only negative is that his computer was running slow.RICHARD R.
El cliente no dejó un comentario.HELEN F.