Customer Reviews for Gonzalez Farm & Ranch Supply
(U-Haul Neighborhood Dealer)

78 reviews

700 E Gravis St   San Diego, TX 78384

(361) 279-7780

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(361) 279-7780

700 E Gravis St
San Diego, TX 78384

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent Customer Service

Eva Gonzalez 
Rating:
5.0

Customer did not leave a comment.

FRANK PEREZ 
Rating:
5.0

Excellent Customer Service!! Very Professional Very Friendly & Courteous

Eva Gonzalez 
Rating:
5.0

Customer did not leave a comment.

John Saenz 
Rating:
2.0

Customer did not leave a comment.

Marco Requenez 
Rating:
5.0

Customer did not leave a comment.

Jose Ruiz 
Rating:
5.0

Everything went well when we reserved the u-haul. Would reserved again for next year's vacation.

MiReina Garcia 
Rating:
5.0

Excellent!!!!

Eva Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Jose Lopez 
Rating:
5.0

Everything was great, the service , the equipment, also Thank you’ll very much.

FELIX PEREZ 
Rating:
5.0

Customer did not leave a comment.

NELDA BARRERA 
Rating:
5.0

We had a great experience, the staff here are really nice and helpful. Very professional and walked us through the process since it was our first time using one.

Kenneth Trevino 
Rating:
5.0

Customer did not leave a comment.

Jordan Markley 
Rating:
3.0

There was an issue with finalizing my contract and my reservation got canceled after I picked up the truck. I got a call from uhaul stating essentially the truck was considered stolen but she was able to fix it for me. Idk if it was because of that that the movers ended showing up 4hrs later than intended and my movers at the city I was moving to needed to be rescheduled.

Catherine Lazo 
Rating:
4.0

Customer did not leave a comment.

Leona Schweninger 
Rating:
5.0

Great and friendly service. Thank you

Jesus Daniel Saenz 
Rating:
1.0

Arrived 10 minutes before pickup time at 10 am The owner arrived late concern more about her husband. Took almost one hour trying to bring up my reservations in system. I had my information on my cell phone which I showed her. My loaders were at my house by 10 am. NO, I wouldn’t recommend it to anyone. Bad experience at this location overall.

Maria Martinez 
Rating:
5.0

VERY NICE AND POLITE WORKERS. MRS. GONZALEZ WAS VEY HELPFUL.

CRISTOBAL GONZALEZ 
Rating:
3.0

Customer did not leave a comment.

ENRIQUE MARTINEZDURAN 
Rating:
3.0

Customer did not leave a comment.

DAREAN MULLINS 
Rating:
3.0

Customer did not leave a comment.

Ashley Sharon 
Rating:
5.0

Customer did not leave a comment.

Carlos Garcia 
Rating:
5.0

Customer did not leave a comment.

Alicia Rosalez 
Rating:
5.0

Customer did not leave a comment.

Victor Glaze 
Rating:
5.0

We can no problem delivering the uhaul , spacious area to park the trailer!!

Ernesto Gonzalez 
Rating:
3.0

The staff here was attentive to the rental process and ensured the equipment was in working order. The yard is small and their selection is limited, but it was the only location near me that had the trailer I needed.

Thayne Jolley 
Rating:
5.0

Customer did not leave a comment.

OMAR PRUNEDA 
Rating:
5.0

Customer did not leave a comment.

Thomas Muller 
Rating:
5.0

Customer did not leave a comment.

Stacey Lee 
Rating:
5.0

Customer did not leave a comment.

Lena Gonzalez 
Rating:
3.0

Customer did not leave a comment.

erica everette 
Rating:
5.0

Customer did not leave a comment.

Bradley Martin 
Rating:
5.0

Customer did not leave a comment.

Elda Olvera 
Rating:
5.0

Customer did not leave a comment.

Angela Jimenez 
Rating:
5.0

Customer did not leave a comment.

JOSE TREVINO 
Rating:
5.0

Very nice lady took care of me

Robert Scrogin 
Rating:
5.0

Hello. I had a much better experience than last time; however I believe there is still a problem with the U-Haul reservations software system. I had imputed my vehicle information, tow rating, ball hitch, and hitch capacity information, and Ms. Gonzales still had to input it again. NOTE: I recommend that UHaul update their software, so the customer, and the rental store don't have to do it twice. This wastes a lot of time on both parties if you are under a tight schedule. So my beef is with the Uhaul software people and not the Gonzales Feed Store - Uhaul business. I get very frustrated with this because, I take the time to update my Uhaul profile with the vehicle information, and during the online reservation process, but some how it still doesn't seem to work when you pick up the trailer. This is a bad mark on the U-Haul software reservation system. I've been using Uhaul for years, and the online makes it easier, but I think you all can do better. At the pick up point, all the trailer lights worked and their helper, Luis is a super star. He is fast, courteous, a hard worker, and swept all the leaves out of the trailer. Mr. Gonzales, the owner, also came out to greet me and see how things were going. This is really good customer support and I appreciate their attention to detail. Thanks.

GERARDO MORALEZ 
Rating:
5.0

Customer did not leave a comment.

Gary Janik 
Rating:
1.0

My experience at the pick up location was not good. When I made my reservation weeks ago online, I had loaded my driver's license pictures, and credit card information in the U-Haul system. The Gonzales Feed store computer system wasn't cooperating with my transaction, and she had to re-input my driver license information, and my credit card information, again. It seem very cumbersome and lengthy process. The first trailer they hooked up to my truck, the license plate holder bulb was inoperable. The second trailer, one of the red side marker lights didn't work. The U-haul needs to improve on the maintenance on their trailers, especially with light bulbs.

Gerardo Moralez 
Rating:
5.0

Super helpful and very friendly

Stacy Maldonado 
Rating:
5.0

Mrs. Gonzalez was very professional and knowledgeable. She greeted me and treated me with respect. She was also very friendly and always had a smile on her face. She made renting very easy and was very helpful. Thanks!!

CRISTOBAL GONZALEZ 
Rating:
3.0

Customer did not leave a comment.

Thomas Crossland 
Rating:
5.0

Customer did not leave a comment.

Roel Martinez 
Rating:
4.0

Had a small issue with the return, receiving agent not confident about fuel level on return, had to double check customer.

Greg Guerrero 
Rating:
5.0

Awesome hometown people

orlando martinez 
Rating:
4.0

Had reserved my trailer for freer Tx thAn got switched to st Diego 30 miles away

Jorge Felan 
Rating:
5.0

Customer did not leave a comment.

ben franco 
Rating:
5.0

Customer did not leave a comment.

Joe Carrillo 
Rating:
5.0

Customer did not leave a comment.

CHERRY BOWEN 
Rating:
5.0

No improvement needed...excellent service

esperanza morales 
Rating:
5.0

Customer did not leave a comment.

orlando martinez 
Rating:
1.0

My rating isn't based on this interaction but, past interactions with this business. I dropped the trailer off before business hours.

Bernie Granier 
Rating:
5.0

Customer did not leave a comment.

Roman Alaniz 
Rating:
5.0

OK. Employee needed help with the U-Haul computer program to get the trailer logged in.

Gary Janik 
Rating:
3.0

Customer did not leave a comment.

Connie Piper 
Rating:
5.0

Be clean for customers

NORMA PASTRANO 
Rating:
3.0

Customer did not leave a comment.

Kim Johnson 
Rating:
3.0

Customer did not leave a comment.

Fernando Covarrubia 
Rating:
3.0

Pave your lot.

Raquel Garcia 
Rating:
4.0

Excellent visit. They helped me locate truck needed at closest location and made the reservation for us.

Eric McDonald 
Rating:
5.0

Everyone was courteous and helpful. Continue with same.

BERT SALAS 
Rating:
3.0

Customer did not leave a comment.

sammie richardson 
Rating:
5.0

Customer did not leave a comment.

REYNALDO ZEPEDA 
Rating:
5.0

Customer did not leave a comment.

Catarina Longoria 
Rating:
3.0

Very nice people - good customer service. Facility could use some work.

Pete Cloutier 
Rating:
3.0

Customer did not leave a comment.

NANCY HERERRA 
Rating:
5.0

The lady that assisted me when I arrived at Gonzalez Farm and Ranch Supply was very friendly and helpful when I went to pick up my 14 foot unit that I reserved on line the previous day. Plus, the young man that brought my truck around to front was also nice and helpful. He was very attentive and assisted with the walk around the unit pointing out previous dings on unit and answered my questions and double checked the fluid levels in front of me when I brought that up. It kind of reminded me of the service stations from years past! Good Job!

RAFAEL GARCIA 
Rating:
3.0

It was just dirty.

FRANK AGUINAGA 
Rating:
5.0

Person explained to me what the person at pick up point failed to explained to me in the first place.

BENJAMIN MORIN 
Rating:
4.0

Customer did not leave a comment.

JOHN SAENZ 
Rating:
5.0

Customer did not leave a comment.

lucas mclendon 
Rating:
5.0

The lady assisting me (Eva) was super friendly, courteous, and helpful. Although it was very cold and raining, she took her time in checking the truck along with me for any dents, dings. I most certainly would use this location's service.

ENDELIA CANTU 
Rating:
2.0

they were veryslow and didnt know u haul policy concerning the return of unused uhaul purchased boxes. i returned 10 boxes for free i guess. i was told at the uhaul in san antonio i would receive a refund when i turned the uhaul truck in at san diego.

jerry hutton 
Rating:
5.0

Customer did not leave a comment.

ORLANDO MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

CINDY RIES 
Rating:
5.0

Service was great & VERY FRIENDLY STAFF.

ERICA HUERTA 
Rating:
5.0

The staff was very knowledgeable. The only negative is that his computer was running slow.

RICHARD RAMOS 
Rating:
3.0

Customer did not leave a comment.

HELEN FLOWERS 
No reviews have been submitted for this location.

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