Customer Reviews for Golden State Storage
(U-Haul Neighborhood Dealer)

1,149 reviews

161 E Gonzales Rd   Oxnard, CA 93036

(805) 351-3180

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 11 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(805) 351-3180

161 E Gonzales Rd
Oxnard, CA 93036

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 11 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My recent experience with U-Haul services at Golden State Storage exceeded all expectations, thanks to the exceptional assistance provided by Richard, the Manager from Golden State Storage. From start to finish, Richard demonstrated an unparalleled level of professionalism, knowledge, and genuine willingness to assist, making my moving process remarkably smooth and stress-free. First and foremost, Richard's expertise was evident from the moment I walked in. He patiently listened to my moving requirements and offered insightful recommendations tailored to my needs. His thorough understanding of U-Haul's services and equipment ensured that I was equipped with the perfect solutions for my relocation. Throughout the process, Richard went above and beyond to address any concerns I had promptly. His friendly demeanor and willingness to assist made me feel valued as a customer, and I left Golden State Storage feeling confident and reassured about my move. In addition to Richard's exceptional service, the facilities at Golden State Storage were clean, well-maintained, and equipped with top-notch U-Haul equipment, further enhancing the overall experience. In conclusion, I cannot speak highly enough of Richard and the team at Golden State Storage. Their dedication to excellence and commitment to customer satisfaction are truly commendable. If you're in need of U-Haul services in the area, look no further than Golden State Storage, where Richard and his team will undoubtedly exceed your expectations. Thank you, Richard, for making my move a seamless and enjoyable experience.

MARIE DOREGIOS 
Rating:
5.0

Everything was great. The on-site service person was very helpful

Carson Winn 
Rating:
4.0

Customer did not leave a comment.

MYRON MCCLURE 
Rating:
2.0

Truck didn’t have a/c or heat. Blower fan broke. They said u haul will not reimburse me a little for that. Lame

Jason McNamara 
Rating:
5.0

Customer did not leave a comment.

Randy Sobel 
Rating:
5.0

Customer did not leave a comment.

Cody Kurz 
Rating:
5.0

Customer did not leave a comment.

BRENT WEBER 
Rating:
5.0

Nice truck! Clean, well maintained and ready to go upon my predetermined arrival time. Very friendly service.

Steve Roberts 
Rating:
5.0

Rick was very helpful and customer focused. Recommend this rental location.

Michael Schoep 
Rating:
5.0

Customer did not leave a comment.

Edgar Cervantes 
Rating:
5.0

the two gentlemen were friendly and professional. I was in and out.

PHILLIP GALINDO 
Rating:
4.0

The attendant was kind and courteous and even though my wait time for the vehicle's return was much longer than I anticipated, the attendant's stern phone calls to the "tardy party" were a comfort and an excellent lesson on assertiveness! ***** fmps I thank you kindly and God bless you! Frances M. Plante-Scott Oxnard, Ca 93030

Frances Plante-Scott 
Rating:
5.0

Richard is the epitome of excellent customer service. He should be rewarded frequently.

JOHN GUZMAN 
Rating:
5.0

Customer did not leave a comment.

Fidelis Aghagbon 
Rating:
5.0

Richard is super easy to work with. This is my 3rd or 4th time using his facility.

Eric Moser 
Rating:
5.0

Great guys

CHRISTOPHER ABER 
Rating:
5.0

Customer did not leave a comment.

Robert Nugent 
Rating:
5.0

Customer did not leave a comment.

John Lescher 
Rating:
5.0

Customer did not leave a comment.

Edgardo Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Shannon Malooly-Cedergren 
Rating:
5.0

All good

Sally Juarez 
Rating:
5.0

I was having trouble with the app when getting the truck and the kind man who was working in the office, Richard, came out to make sure everything was going smoothly and to see if i needed any assistance and we were able to get everything figured out in the app. For the return of the truck, the app was not working at all (just showing a white screen for the return process). Richard was more than helpful in getting me checked out and on my way in no time. Thanks Richard!

William Ballas 
Rating:
5.0

Customer did not leave a comment.

Falliou Djigal 
Rating:
5.0

Customer did not leave a comment.

William Klug 
Rating:
5.0

Customer did not leave a comment.

Enrique Rivera 
Rating:
5.0

Good customer service

Vano Abesadze 
Rating:
5.0

Customer did not leave a comment.

Martin Mares 
Rating:
5.0

Customer did not leave a comment.

Mark Osowski 
Rating:
5.0

Customer did not leave a comment.

Jake Nugent 
Rating:
5.0

Customer did not leave a comment.

Vano Abesadze 
Rating:
5.0

Richard was great! Everything went smoothly, in a timely manner and very friendly and very professional ! Thanks so much Richard

TERRI MITCHELL 
Rating:
5.0

My rental experience was great. The truck was there waiting for us and in good, clean condition. Richard, who checked us in and out was very professional and helpful. We had previously rented a truck from one location but when we tried to rent from there again, we were redirected to a different location but no explanation was given. This was a little confusing. Perhaps the web site could explain why our pick up location was changed. Also we never got a confirmation for our order. We ended up calling the location we were to pick up from just to make sure all was in order (which it was).

William Davidson 
Rating:
5.0

👍

Walter Hastings 
Rating:
4.0

Customer did not leave a comment.

Allyn Conley 
Rating:
5.0

Great customer service and assistance from John and Richard. Will definitely recommend to family and friends.

Aris Salgado 
Rating:
4.0

A lower rate per mile if traveling further than 20 miles.

Leo Buttner 
Rating:
5.0

Customer did not leave a comment.

Ryan Cruz 
Rating:
5.0

Customer did not leave a comment.

Debbie Guerrero 
Rating:
5.0

The gentleman that assisted me was friendly, helpful and professional. He made the experience seamless and enjoyable both from check out to check in. He’s a gem!!!

Eugenia Bates 
Rating:
5.0

The gentleman who helped us was very friendly and knowledgeable. Our only complaint was we wish the process was quicker. We had reserved a truck and provided a credit card. However, It took almost an hour to complete the paperwork, get the truck and leave. When you have a long day of moving ahead it was very frustrating that it took that long to get the truck, especially when we had already reserved it.

Richard Cousino 
Rating:
4.0

Richard and John provided friendly and excellent customer service. I appreciate that. Thank you gentlemen for a lovely experience.

Alicia Shorter 
Rating:
5.0

Very friendly and helpful environment.

Bryan Sanchez 
Rating:
5.0

Customer did not leave a comment.

Jose Aguirre 
Rating:
5.0

Customer did not leave a comment.

Miguel Acosta 
Rating:
1.0

The alignment in this vehicle was off. Driving felt so dangerous . This was truly a horrible experience. I would never rent from a non U-Haul service location again

Rosalie Rosales 
Rating:
5.0

Customer did not leave a comment.

Jennifer Osborne 
Rating:
2.0

The location itself was fine. However, the U-Haul process is a scam and you should be aware that the rate that they tell you is not the rate you will be paying. I was given a $34 charge at the beginning, and then when I picked up the U-Haul it charged me $98 and then once I dropped it off (at the same location) it charged me $234 for going the amount of miles that I originally stated that I would. This was all done through the app, and if I were you I would attempt to speak to a rep at the rental facility to not get over charged.

Sam Pyros 
Rating:
5.0

Customer did not leave a comment.

Meredith Bush 
Rating:
4.0

Lower the $1.39/mile rate.

Edmund Labinpuno 
Rating:
5.0

Customer did not leave a comment.

Randy Rochester 
Rating:
5.0

Customer did not leave a comment.

Miguel Acosta 
Rating:
5.0

Customer did not leave a comment.

Alex Macias 
Rating:
5.0

It was a little scary using a truck which had different pictures used for the rental. Very uneasy feeling.

DANIEL GARCIA 
Rating:
5.0

Very helpful

Reynaldo Rivera 
Rating:
1.0

My uhaul truck was stolen. I reported it to Uhaul immediately and was very open with them and even told them who had stolen it (movers I had hired admitted to it). I was given multiple assurances from staff I was only going to be charged the amount we agreed upon which was an extra day and the amount of miles I had driven. I spoke to a detective for the case to try and help in any way I could. The thieves returned the truck a week later with 500 miles and I got charged over a dollar per mile plus cleanup fees, daily rental charges, on top of the amount I had agreed to pay. The staff at the uhaul store assured me I wasnt on the hook for these charges because the truck was stolen but the supervisor Anthony Delira charged me almost 700 dollars and said it was my fault the truck got stolen and I was responsible because my card was down. I reported the truck stolen as soon as I knew it was and was in contact with the store daily. I learned that Uhaul rewards people for steeling trucks on somebody elses card. They are no longer pursuing the car theft and just putting all the blame on me ( a victim of a crime ). I understand its much easier for them to charge me and forget about the theft since they got the truck back but its wrong and I think people need to know this could happen to them too. I also paid for the insurance and that didnt help at all.

Quin Burke 
Rating:
5.0

excellent and very good service to the costumer

CHARMAINE BRAVO 
Rating:
5.0

Absolutely nothing! Keep doing what you do! We appreciate the attentiveness and hands on assistance through and through! Thanks for helping with everything and alleviating any additional stressors! Your service is much appreciated!

Tianna Shipp 
Rating:
5.0

Customer did not leave a comment.

Wendy Enriquez 
Rating:
5.0

Customer did not leave a comment.

Rigoberto Lopez 
Rating:
5.0

Nothing

Katherine Thomas 
Rating:
5.0

Customer did not leave a comment.

Dan Baughman 
Rating:
5.0

Amazing and personable staff member (Richard I believe). He was very helpful, he let me charge my cell phone for a few minutes, looked up and gave me directions to a local donut shop while I waited for my wife to pick me up. Richard was a great representative of U-Haul and a real brand ambassador for the company. Facility was extremely clean and well organized. I would highly recommend this location to friends and family!

CLAY GLASHEEN 
Rating:
5.0

Thank you for making things soveasy!

PETER BYLSMA 
Rating:
5.0

Great customer service, definitely recommend

MATTHEW GEISE 
Rating:
5.0

John & Richard (?) were great to work with!! Quick easy transaction!! Friendly and polite always!! Truck worked well!!!

Roy Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Noel Stalcup 
Rating:
5.0

Picking up the U-Haul van was easy and John, at Golden State was very helpful. Thankful, the moving experience I had today went really well.

Angela Landers 
Rating:
5.0

Customer did not leave a comment.

Nelson Rojas 
Rating:
5.0

Exceed my expectations

Mario Merino 
Rating:
5.0

Service was great!

Laney Rice 
Rating:
5.0

Customer did not leave a comment.

Susan Hodges 
Rating:
5.0

Everything went well! Agent was very friendly. I believe his name was John. Very nice gentleman and very patient.

DR JACK CHARLES 
Rating:
4.0

The rental truck was old, abused, and a piece of junk.

Lance Kirk 
Rating:
5.0

The guys were GREAT. Friendly and kinda funny.

LaTina Berkley 
Rating:
5.0

this is the 4th or 5th time I've rented from John, they're great!

HENRY CASTRO 
Rating:
4.0

Customer did not leave a comment.

Rob Vrabel 
Rating:
1.0

Front dest man was not sensitive that I did not have time for him to talk on the phone.He draged on a simple question into a long conversation with me standing there.

Oscar Velazquez 
Rating:
5.0

Customer did not leave a comment.

Eddie White 
Rating:
5.0

Customer did not leave a comment.

JASON PALAZUELOS 
Rating:
5.0

Richard was very helpful in getting all the paperwork filled out and making sure the truck was ready for me to rent. A very quick and easy process. Thank you!

BLAINE ODOM 
Rating:
5.0

Customer did not leave a comment.

Foster Taft 
Rating:
5.0

Muy satisfecho

Edgar Villasenor 
Rating:
5.0

Customer did not leave a comment.

Daniel Zaragoza 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL FLOWERS 
Rating:
5.0

Customer did not leave a comment.

Angel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Thomas Thompson 
Rating:
5.0

Richard and John are always so kind and very helpful. This was my 2nd time at this location. Always a pleasure.

Rafael Torres 
Rating:
5.0

Thanks so much to Richard who was so very helpful and flexible with out move today!

Cheryl Duncan 
Rating:
5.0

John was awesome. He had exactly what we needed, last minute, and exactly when we needed it. He was friendly courteous and kind. We would definitely use his services again. Thanks John.

Nancy Rutledge 
Rating:
5.0

Customer did not leave a comment.

Jay Fang 
Rating:
5.0

None

Alexsey Chetverukhin 
Rating:
5.0

Customer did not leave a comment.

Amanda Torres 
Rating:
5.0

The truck air conditioning stopped working in the middle of the desert. With the heat of the engine the truck was like a sauna.

Joel Justice 
Rating:
4.0

I have rented from this location several times over the past few years. John has always been so pleasant and helpful, I have had a truly positive experience every time I have rented.

Deborah Kuehn 
Rating:
5.0

Staff was very helpful

Tonie Villa 
Rating:
5.0

Thank you!!

David Garcia 
Rating:
5.0

Richard was super friendly and helpful. Would highly recommend!

JOHN MANNEY 
Rating:
5.0

This location is exceptional. The guy who runs this location is really nice. Recommend because he is old school with his work ethic, don’t find that much anymore… 5 stars

Rebecca Boyens 
Rating:
3.0

The $19.95 advertisement is misleading. I rented a uhaul truck for 2 hours, drove 23 round trip miles, for a charge of $71.82+$33 for gas so total cost was $104.82 for 2 hrs and 23 miles. Seems a bit excessive.

Catherine Nava 
Rating:
5.0

Customer did not leave a comment.

Heather Wondra 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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