Customer Reviews for Golden State Storage Gardena
(U-Haul Neighborhood Dealer)

303 reviews

18626 S Western   Gardena, CA 90248

(310) 817-6226

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: Closed
  • Sun: 11:30 am–2:30 pm

Services at this Location:

Contact Us

(310) 817-6226

18626 S Western
Gardena, CA 90248

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: Closed
  • Sun: 11:30 am–2:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Issac G. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

James was very helpful, I had a great experience! If I ever need this service I will be coming back to this location!

DeAndrea M. 
Rating:
5.0

Great Location great people very happy with this rental

glenn M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro R. 
Rating:
5.0

Always great service, great personal

Crimilda D. 
Rating:
5.0

Keep up with the good work

Hekmat E. 
Rating:
5.0

Awesome experience fast and easy drop off and pickup.

Gabriel P. 
Rating:
5.0

Great customer service...friendly and professional!!

stephanie R. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

3 text messages within a 15 minute time span telling me to upload my driver license was a bit excessive

Jenny Y. 
Rating:
5.0

All was perfect

MIGUEL B. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Maye K. 
Rating:
5.0

Wow, the customer service was great. I definitely will be back.

Yolanda J. 
Rating:
5.0

Manager on site was very helpful and check out was relatively quick/easy. Just note that returns are only accepted from 10am to 3pm.

Mikhail C. 
Rating:
5.0

James Pelayo was amazing. Great friendly customer service and was very through in his inspection of the truck before releasing it to me.

Joseph Patrick P. 
Rating:
5.0

All worker were present and very nice!

DANILLE F. 
Rating:
3.0

Watch out I was charged extra .10 per mile It was advertised as.79 Was charged.89

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Shin L. 
Rating:
3.0

Need to have the option to drop off rental at a Uhaul center.

David Hogan JR T. 
Rating:
5.0

Customer did not leave a comment.

Imtiaz D. 
Rating:
4.0

Did great job. Thanks.

Ashley A. 
Rating:
5.0

They are down the street from my house and easy access. I showed up and the van was already pulled up and ready to go. The manager of the facility helped me and I was in and out fairly quickly.

Glenn R. 
Rating:
5.0

Fantastic Experience. Will definitely come back in future. Thank you.

Brian S. 
Rating:
5.0

Friendly and very efficient staff :)

Stephanie D. 
Rating:
5.0

James was very thorough with the inspection. He had a pleasant demeanor.

CARMELITA M. 
Rating:
5.0

Great experience - easy and efficient!

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Lainey K. 
Rating:
5.0

Customer did not leave a comment.

ALEX O. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Excellent customer service, thanks to Wayne, who is efficient, quick, and very accommodating. The check-out and check in process was stress free and very much appreciated!

Dana C. 
Rating:
5.0

Best place !...highly recommend and Wayne is the best !!

Mary G. 
Rating:
5.0

An all around smooth , professional and courteous experience

wayne B. 
Rating:
5.0

Pick up was really easy.

Laura A. 
Rating:
5.0

The manager on duty was really great to work with and was very friendly. Rental van was really clean.

Michelle K. 
Rating:
1.0

The clerk was rude, lack personality and customer service skills. Unnecessarily rude, walked up to the gate the gate appeared to be closed, pushed the doorbell Realize the gate was unlocked entered on the clerk proceeded to say and I quote was necessary for you to ring the doorbell, is a very bad attitude I said yes Because the gates appear to be closed. The clerk proceeded with a disposition that was not pleasant and customer friendly.

Mike G. 
Rating:
5.0

Speedy and excellent service AAA++++

Lainey K. 
Rating:
5.0

Customer did not leave a comment.

Shota H. 
Rating:
5.0

Nice place rent u haul

Julio N. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

angel M. 
Rating:
5.0

This has been such a positive experience. Wayne is very helpful and he gets everything done so quickly. These qualities makes the difference in where you take your business. Thank you for making this such a great experience during my move! You've been wonderful!

Tanya H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

We had to change our order at the last minute, and they accommodated us immediately. It was a good experience, and I would use them again.

Theodore O. 
Rating:
1.0

I think regardless of what type of customer service work you do, there should be more focus on how to help the customer. The attendant seemed bothered when we arrived. No type of greeting what so ever. Pretty dry personality. When we returned the truck it also seemed to little too much work for him to print our receipt. I would most definitely not recommend this location.

Floyd C. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Shota H. 
Rating:
5.0

Customer did not leave a comment.

Janet V. 
Rating:
5.0

Customer did not leave a comment.

Nick Lagrimas R. 
Rating:
5.0

Customer did not leave a comment.

Lainey K. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Onyedinachi I. 
Rating:
5.0

No improvements needed. I had a great rental experience with Wayne at Golden State Storage.

Christina B. 
Rating:
5.0

The boss at Golden State Storage was very helpful!

Berkley K. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Best one

Joo L. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Fernando U. 
Rating:
5.0

Everything was perfetto- Well manager and accomadating center

Jesse L. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Jesse L. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

None the location and service were fine.

Austin O. 
Rating:
5.0

Very fast, friendly. I will definitely come here for all of my U Haul and storage needs.

Bret W. 
Rating:
1.0

I went to 3 different locations, the 1st location told me that they didn't had my unit and sent me to a second location which it was closed, a person from U-Haul contacted me to give me the same 2nd location and I reported that it was closed, the person looked and found a 3rd location that wasn't near by address and lost 1 hour of my moving schedule.

Diana I. 
Rating:
5.0

All good !

Steve E. 
Rating:
5.0

Always great!

Michael S. 
Rating:
5.0

Great location to rent from.

Michael K. 
Rating:
2.0

You follow through on your "guaranteed" reservation, i.e. provide the rental at the designated location or give me the $50 credit. I received neither.

Jon T. 
Rating:
4.0

The air conditioning on the U-Haul did not work. I did not find that out until I was on my way from Southern California to Northern California. It made for an uncomfortable ride during an already stressful moving day.

Dana E. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
5.0

Wayne kicks but ! Gets your Truck Fast and nice and polite !

Roy S. 
Rating:
5.0

Nothing. Everything went according to our arrangement.

Steve H. 
Rating:
5.0

As always great service and availability. The vans are always in great shape.

Michael K. 
Rating:
5.0

Awesome having a drop off box. It makes things so much easier.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Saro G. 
Rating:
5.0

All good and let us park our car for a few days.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Nigest S. 
Rating:
4.0

No one site during normal business hours. No one answers phones or responds to messages left via voicemail.

David J. 
Rating:
5.0

Great experience

Tara T. 
Rating:
5.0

Your online reservation system was taking reservations although many places didnt have trucks. I was sent away at other places. Here the older young man found me a truck. Thank you:)

Jean S. 
Rating:
5.0

Great service

niante J. 
Rating:
5.0

Customer did not leave a comment.

Damien H. 
Rating:
5.0

Amazingly smoth transaction with the Uhaul organization

maria T. 
Rating:
5.0

Customer did not leave a comment.

Vanessa C. 
Rating:
4.0

Customer did not leave a comment.

IAN I. 
Rating:
3.0

We dropped off after hours and got no confirmation from them the next do that the return was processed and complete. No clear drop off for the U-Haul as the gate was up, so we had to park it in Denny's parking lot.

Erin I. 
Rating:
5.0

Customer did not leave a comment.

Hiroshi S. 
Rating:
5.0

Location & Staff are great!

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Nikki C. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
No reviews have been submitted for this location.

Additional Services at this Location

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