El cliente no dejó un comentario.PATRICK W.
Customer Reviews for Golden State Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARK G.
Thank you so muchDanylo Z.
The online App makes it difficult to check out the truck and to turn it back in.RODOLFO G.
El cliente no dejó un comentario.DARREN W.
Well we had an issue trying to open the truck. As we got to our location to load it we weren't able to open the door or unlock it. When we called their customer service line we waited forever to get anyone live and they suggested for us to go back & get a different truck. I asked for an appliance dolly which was more money then the regular dolly. Even though we weren't able to open it and use it they knew what was going on as I had stated to them on the phone the guy stated nothing he could do and his suggestion would cost us more money.Matthew B.
El cliente no dejó un comentario.Kelly S.
El cliente no dejó un comentario.Charles S.
I LIKE THE CARGO VAN PRETTY NEW VERY CONFORTABLERene H.
El cliente no dejó un comentario.James L.
Todo exelente muy buen y amable el servicio.Francisco S.
El cliente no dejó un comentario.Steven J.
El cliente no dejó un comentario.NOE B.
The van we rented was filthy inside and out! I stated that from the start yeT I was charged a cleaning fee when the van looks like it's never been washed!!! It was parked in a spot where you can tell it's not been moved with first everywhere and spider webs all over!!Karla C.
El cliente no dejó un comentario.Rebekka H.
El cliente no dejó un comentario.Eyob K.
I originally order through one of the Simi Valley locations and they ordered the wrong type of van. I had to go through the Northridge location and originally estimated my miles at 120 and ended up being about 25 miles over which I had to pay for and it wasn't my mistake. otherwise every thing else was very good.CLIFFORD S.
Good service and nice staff.ROBERT W.
Nothing to improve at this location. Cathy Gunderson, the manager, was very professional and helpful. The van was perfect for my needs. The cost was reasonable. Other U-Haul rental locations in the South Valley had too many negative reviews and problems about not having trucks available. Golden State had no such problems.Michael W.
The office staff is so nice and accommodating!MARYANN C.
I got over charged for pads and other equipment that I didn't request. Also none of the items were in the truck I rented as well. I communicated this with UHAUL associate on the phone and I still got charged for it. I also had to wait for a long time during my pick up since there was no agent available to review my paperwork for a while at the pick up location.Janik E.
El cliente no dejó un comentario.Cathy M.
The employee there is a friendly person who took care of everything. The equipment was in good condition and worked well.Leon U.
Cathy was so nice and friendly! Thank you so much!!!!albert D.
El cliente no dejó un comentario.sheila S.
cathy was very helpful and friendly thanksTONY K.
El cliente no dejó un comentario.ANDRENIC D.
El cliente no dejó un comentario.Melody W.
The leasing attendant was very nice, and overall the place was easy to find, with easy parking. What happened was the representative did not let me know that the truck had no air conditioning! San Fernando Valley and 96 degree weather and I had no air conditioning. Literally almost passed out on the freeway.... it was so hot. I never would have rented from this place if t I had known this truck had no air conditioning. By the time I discovered there was no air conditioning, it was already 15 minutes from the facility and I had an obligation to help my daughter pick up some furniture so I couldn't turn back. When I confronted the attendant upon Return of the truck just 4 hours later , I simply said to him there was no air conditioning in night felt it was really wrong of him to lease the vehicle to me knowing that. He said he needs to get that fixed! So that I could go into the office and cool down! Didn't give me any type of a discount on the vehicle . You shouldn't have to ask when your leasing a vehicle if it has air conditioning, especially when most likely that truck has been rented out in the San Fernando Valley the last 3 weeks and we haven't had anything less than 80 degree weather!Karen D.
El cliente no dejó un comentario.lance J.
This was a great experience customer service and equipment excellent condition. Everything was wonderfull.LEONEL R.
El cliente no dejó un comentario.Janice W.
I always have a great experience when I rent a U-haul from Darrren at the Northridge office. Quick and easy with a smile. The only complaint about the van, was not having a device inside to adjust the side wing mirrors on each side. Doing it manually is a hassle and feels like you're not in complete control.Kathleen S.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.Marlon M.
Everything was fast and easy. PerfectAshley C.
Very pleasant gentleman explained everything to me and made the entire action take place very easily.Kathleen S.
Excellent service. Was in and out in 3 minutes.Daniel S.
Truck was not ready at the designated pick up time. It was nearly 40 minutes after the pick up time that I got the truck. The customer service was good though and the manager there are nice.Jason Y.
El cliente no dejó un comentario.Raymon H.
I had the pleasure of having Darin help me out on my pick up date. He was very kind and pretty thorough in explaining the paperwork and truck operation/equipment. Darin made the process fast and easy.Christine T.
El cliente no dejó un comentario.abdulwahab J.
Great serviceRODOLFO E.
El cliente no dejó un comentario.Tigran K.
El cliente no dejó un comentario.KIHYUN C.
The folks at THIS Golden State location are fair but firm reps in all aspects. I have had my storage there for three years and once the management changed a couple years ago they are a first-rate jobdavid S.
El cliente no dejó un comentario.Evan S.
qiuick and easy , vehicle was clean , very easy transaction.Robert W.
nothing, everything was exceptional!Racardo L.
El cliente no dejó un comentario.Zaid R.
Very professional and knowledgeable. Will highly recommend to future U-Haul users. A+Aqeel H.
El cliente no dejó un comentario.Kelly K.
The guy there was very helpful and easy to talk to he helped me and made sure I was good to go.Bryant W.
El cliente no dejó un comentario.Fariba A.
El cliente no dejó un comentario.Tonette B.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.ERICA B.
Very Professional & Courteous experience.Darren S.
El cliente no dejó un comentario.GUTIRREZ B.
Amazing customer service. Thank you very much!!LISA H.
El cliente no dejó un comentario.Johnathon M.
El cliente no dejó un comentario.Lynda R.
El cliente no dejó un comentario.eileen M.
Great easy access location. Staff was quick and attentive. Truck was clean, gased up and ready. Easiest part of the move - Thank you!Laura P.
Everything was great. Friendly and professional.Jennifer P.
El cliente no dejó un comentario.Alex P.
El cliente no dejó un comentario.Tim B.
Hi. I did not have any problems with the truck. Office staff were courteous and friendly. I think you should put some type of none slippery tape on the edge of the entrance of the storage area. I slipped and felt down from the top to the ground. Luckily I did not have any serious injuries. But some else might. Please take my advice. Some else might not be so lucky. GraciasMarco C.
Truck had an issue that was not known prior to rental. I was compensated well for the issue and the attendant (Derek I think?) offered to drive me to another location to get a truck if mine was not usable. It was very generous. Extra points.JASON M.
Darien at golden state storage was awesome. So helpful and friendly. ¡Gracias!Katey H.
Great customer service!!Cristian S.
Darin was really nice.TAYLOR S.
El cliente no dejó un comentario.Gabriella K.
Pleasant experience again, good people, good equipment,BEN MING H.
El cliente no dejó un comentario.Mehran N.
Did a great job explaining the truck and contract. Move went very smooth. Would definitely use them again!!Mega S.
Fairly easy and fast process. Thanks.Silvia D.
Great service with very personable people. Would work with them again!Jason G.
The owners, Darin and Diane are SUPER friendly and great to work with. What an excellent experience! I highly recommend this place to EVERYONE!Randy K.
El cliente no dejó un comentario.Jackie S.
Everything was perfect!! Nice people to work with and I will go back any time I need to rent moving equipment. ¡Gracias!Caroline M.
Excellent experience, super knowledgeable people, clean equipments, great rate, thank you,BEN MING H.
Great customer service!Jancy A.
Super good experience, clean truck, nice people thanks,BEN MING H.
El cliente no dejó un comentario.Henri N.
Great experience, nice people, clean equipment,BEN MING H.
Dude is a homie, the best customer service ever. No complaints.Maher H.
Very happy with my experiencestephanie L.
Mr . Floyd had great customer service and I will most likely rent only from this location from now onCarlos Z.
Super clean and friendly staff, best uhaul location I have been to, thanksBen H.
The staff was very helpful.Sue F.
El cliente no dejó un comentario.haroutyun S.
Best rental experience,Ben H.
El cliente no dejó un comentario.mark Z.
Great servis thank you.ODISHOO S.
They were very helpful and have excellent customer service!!! Will definitely get our truck from that location when we move next month. Keep up the great work! Jocelyn & KeithJocelyn L.
El cliente no dejó un comentario.joey F.