Comentarios de los clientes para Golden Oak Auctions LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Golden Oak Auctions LLC

Clasificación general:

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STEVEN P.
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El cliente no dejó un comentario.

Robert B.
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Very smooth transaction and very helpful assistance. Will use again.

Vitaliy S.
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Agent did not not wear a mask in doors - questionable safety. The vehicle was clean.

Philip J.
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El cliente no dejó un comentario.

Aaron A.
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Keep up the personal service! It was amazing to have the shop open early to accommodate me.

EDMOND G.
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App wouldn't work and the amount of gas was wrong . Contacted customer service and have yet to here back from them.

Daryl S.
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El cliente no dejó un comentario.

Philip G.
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El cliente no dejó un comentario.

Jean L.
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El cliente no dejó un comentario.

joane J.
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I called 1800gouhaul. I was given a reservation to a closed location. When I called back to inquire, I was told that my reservation wasn't complete.... How when I have a reservation number as well as a debit from my account??? Finally, I was sent an additional 20 miles to the location that provided the rental. I was on the phone with uHaul from 11:48 until 3:18..... but funds were debited from my account immediately. Sad to say, u haul will be my last resort for any rental services in the future!!!

Deborah R.
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El cliente no dejó un comentario.

Jesica S.
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No personnel available at 2pm just a drop box which is understandable because of Covid-19. I called the number at the location to confirm that I was dropping off the truck (on time as agreed)and was told to just put the key in the box. A couple days later I receive the bill with an extra day billed to me. I call them they said they would fix it, never happened. I called uhaul and they said they would fix it, never happened. I'm done with this company, my future business will be elsewhere.

Steven A.
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El cliente no dejó un comentario.

Tracy W.
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El cliente no dejó un comentario.

Teri T.
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El cliente no dejó un comentario.

Clifton P.
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El cliente no dejó un comentario.

Alland L.
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El cliente no dejó un comentario.

Charlie D.
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I paid for a hand truck and it was not there. The location was closed so we were not able to get it. Very irritated that i was billed for something I did not receive.

William H.
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Contract #: 21683481 U-Haul Reference #2594051 Its already well documented in the U-Haul Reference #2594051 I've provided it now 3 times. never heard back from albert_tayman@uhaul.com Re: U-Haul Reference #2594051 So, I have already provided extensive notes and comments in my uhaul chat session and to the customer service rep. The uhaul website wouldn't accept and would not upload my Driver's License. Then This was mostly a significant delay at the dealer's office re-entering/re-completing, after I had already put in all the info on UHaul website, and processed the reservation. Then the dealer wanted to charge more than the reservation which I had already reserved on the website. Then after about an hour at the dealer reworking the paperwork, when I went outside ... multiple safety, fender, and marker lights were out. Dealer just said he could order me a different trailer but I'd have to go pick it up someplace else and he couldn't say how far .... or when they'd have it or if or where someone would have one. Very Painful process I've provided pictures in my emails to Albert Tayman @ u-haul albert_tayman@uhaul.com You can see the multiple lights out !! many many issues.

David B.
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El cliente no dejó un comentario.

Debra T.
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El cliente no dejó un comentario.

Kyle S.
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El cliente no dejó un comentario.

Celeste W.
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El cliente no dejó un comentario.

Richard T.
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El cliente no dejó un comentario.

Boris P.
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El cliente no dejó un comentario.

Saul M.
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be more accurate with the miles none

Theresa H.
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The rental was very smooth and professional

Anne C.
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El cliente no dejó un comentario.

Dorothy I.
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El cliente no dejó un comentario.

Jacquetta T.
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El cliente no dejó un comentario.

Nicholas W.
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You pull off of the road into the grass with the truck to a building that doesn't seem like a certified uhaul building. It was hard to tell if you were at the right drop off location

William G.
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Very nice staff

Charles H.
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El cliente no dejó un comentario.

DAMEN S.
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El cliente no dejó un comentario.

Burma F.
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We travelled 2.5 hours to retrieve a damaged out of date auto transport. The moving helper from Lucia's moving company fixed the hinge needed to raise and lower the transport. Thank God for Victor.

Andrei T.
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High grass to park the vehicle and poor lighting

shaa'ron W.
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MY RECENT EXPERIENCE WAS HORRIBLE WITH U-HAUL. I RESERVED A 15' TRUCK AT THE SMALLWOOD DR LOCATION IN WALDOLF, MD FOR 8AM THIS PAST SATURDAY TO MOVE INTO MY HOUSE. I HAD PPL HELPING ME MOVE IN THE MORNING. THE DAY OR SO BEFORE, U-HAUL SENDS ME AN EMAIL CHANGING MY RENTAL TIME TO 12 NOON WHICH MESSES UP MY MOVING PLANS. THEN I RECEIVE A TEXT SATURDAY MORNING STATING MY RENTAL GOT CHANGED TO HUGHESVILLE, MD (15 MINS PAST MY HOUSE) AT 12:30 PM. MY BILL WAS WAY HIGHER THAN IT SHOULD BE BECAUSE OF THE MILEAGE. THE ONLY GOD THING ABOUT THE EXPERIENCE WAS THE EXCELLENT CUSTOMER SERVICE FROM THE GENTLEMAN AT THE HUGHESVILLE LOCATION.

Ashley G.
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My overall experience with U-Haul has been a nightmare. You text me the day before saying I have to pick up from a location 22 minutes out of my way. I call the Regional Office and speak with Star who was so rude and not helpful by telling me that I either I go with a truck that doesn't work for me or drive out of my way. I chatted with a customer service agent and told her about my experience and her response was "she has people yell at her a lot so cut her some slack..." REALLY?! These last minute notifications with changes is why people are upset. I arrive at the location to find that they don't have a furniture dolly which is what I requested in my original order. Their response is to dock off the amount and for me to stop by a Lowe's and buy a furniture dolly. The guy gave me a dolly which I appreciate but it isn't convenient to find out a day before that the truck is 22 minutes out of the way and at the location that I have no furniture dolly. Overall, I was majorly inconvenienced by the additional driving and having to find ways to get my furniture in and out without the proper equipment that I requested.

Andrea B.
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El cliente no dejó un comentario.

RAYMOND G.
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This Truck Rental Was The Worst Experience I Have Ever had in My life, and I am 69 years old. First Your Rental Representatives Need To Be More Customer Friendly and Show some professional, Second Your Trucks Need To Be In Better Running condition, and When You Call Your 800 GO UHAUL# the People Are Rude and Show No Interest in Trying To Solve A Problem You May Having, Let alone the 25-35 minutes every time I had to call which was about 7-8 times I will NEVER rent another truck From U HAUL I Will Rent From (Penske Or Enterprise) RAYMOND GALLOWAY 301-922-4162

RICHARD B.
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A drop off or parking area that does not require you to pull across an active highway to back a trailer into the spot.

Anthony B.
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You all changed my contract the day before I moved and downgraded my truck. The man I picked up from was great but I hate having a smaller truck and not being given proper notice. the young lady offered me a $50 discount that would hit my account and it still hasn't been applied

Christine A.
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Super fast and easy!

Randy W.
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Very easy access, and the person was very helpful. But do not expect anyone to be there most of the time. Someone only seems to be there in the morning and no one answers their phone at the number they provide.

Jenny H.
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El cliente no dejó un comentario.

Jason T.
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El cliente no dejó un comentario.

James W.
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Trailers lights where pushed in. Plate light was hanging. Hole in the floor of trailer. Dead License Plate. Trailer had a shake transporting down the Highway. Fender was damaged, so wheel might have been bent which caused the shake.

Hal C.
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Charged for an extra day. Why? It was dropped off well before 9 am. No one was there. They did not answer phone, did not have an answering machine. Uhaul needs to deliver on what they agree to.

JOEL L.
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El cliente no dejó un comentario.

Ron C.
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El cliente no dejó un comentario.

Karl R.
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El cliente no dejó un comentario.

Dennis P.
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Everything was good, the employee was very helpful.

Laurie L.
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El cliente no dejó un comentario.

Bill M.
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El cliente no dejó un comentario.

Bill M.
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Have rented from this location multiple times. Always good service and friendly.

Paul H.
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El cliente no dejó un comentario.

Karl R.
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El cliente no dejó un comentario.

Gregory B.
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I rented the equipment and discovered my tow vehicle was having a mechanical problem so returned the rental within 90 minutes. The staff was able to get me a full refund which I didn't expect but appreciate very much. I'll definitely rent from this location when I attempt to complete this task next weekend or for any other reason in the future.

Don M.
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El cliente no dejó un comentario.

Karl R.
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El cliente no dejó un comentario.

Karl R.
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El cliente no dejó un comentario.

Karl R.
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El cliente no dejó un comentario.

Karl R.
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El cliente no dejó un comentario.

Kevin R.
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El cliente no dejó un comentario.

robert D.
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El cliente no dejó un comentario.

Paul B.
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El cliente no dejó un comentario.

bonnie S.
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El cliente no dejó un comentario.

Bill M.
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El cliente no dejó un comentario.

nathan V.
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El cliente no dejó un comentario.

Beverly B.
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Excellent customer service

Maryan P.
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More trucks available

David A.
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El cliente no dejó un comentario.

Wesley C.
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El cliente no dejó un comentario.

Albert N.
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Provide a signed checklist of the mechanical checks performed before a vehicle gets rented out to the next customer. I could only hope that the truck had enough oil and fluids for my trip.

Dalonia N.
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I was told that I could drop the truck off at another location in Waldorf with no extra. They charge my card 165. I have called about the situation and no one called me back.

Christopher S.
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The service provided at truck location was excellent and there were no issues with this truck. I do have a complaint due to going out off my way with time and distance when 3 trucks sat unused at my preferred storage rental location at 231 Self Storage in Prince Frederick, MD. This was an extra burden of time and money, and the added frustration of seeing those trucks on the way to my storage unit. Additionally, I had to leave my car a Uhaul and was left without a vehicle for a day. This would not have happened if I rented one of the trucks at my self storage location, especially, when there were 3 trucks sitting there unused.

Donald A.
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El cliente no dejó un comentario.

Stacy C.
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Better experience for all above.

Adam F.
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El cliente no dejó un comentario.

CHRISTOPHER M.
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El cliente no dejó un comentario.

Kenneth L.
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very friendly

Rufina N.
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My uhaul location was changed from Charlotte Hall to Hughesville. Because Charlotte Hall opened at 8 and Hughesville at 9, I asked if I could get my truck early. The Hughesville location was very accommodating and came in early to let me get my truck so that I could meet me movers on time. Thank you so much!

Brian H.
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El cliente no dejó un comentario.

Bob W.
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I asked about windshield fluid to make sure that it. Would be applicable to where I was going. Got 400 miles into the trip and the wiper fluid froze when I needed it most. When I tried to turn vehicle in they could not find me in the system . ,also when I picked up the vehicle I was not informed about the preexisting damage and that I may get a leak inside the truck. The form they told me to sign they said was for insurance then I found out I had no insurance. Mechanically the vehicle was great!,

Ralph N.
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Dave was a pleasure to work with

Todd L.
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With the limited number of drop off locations in the area we did not have the luxury to choose. While the location hours indicated open we tried over two days to contact the facility with no luck. in addition we could not leave a message requesting a call back as the individual's voicemail was full. That said, the 800 U-Haul customer service staff were extremely professional and helpful.

Beth F.
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I received a text confirmation to pick up at 8am. I got there at 8 and it did not open until 9. Then called the 1-800 customernservice. They said i could checkin on my own online. It was not working. After 5 or so verification codes, still nothing. I called customer sevice 4 times. The girl could not help at all. Then trouble with scanner to scan my documents. Thenrep at the office kept calling the owner. He couldnt figure it out either. Very frustrating! Then when they finally were looking for the stuff that I already paid for, such as the blankets and dollies, they said they did not have those at their location. I had already paid online in full. It was disastrous. Then I had workers that I was paying by the hour to pack my truck and I did not get back to my home until 2 hours later than I expected. I have been in that office for an hour and a half trying to get my U-Haul. So I was paying workers at my home to stand around for 2 hours. I was paying them $160. I will never use Uhaul again.

Rebecca G.
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El cliente no dejó un comentario.

JOHN C.
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Nothing. I've rented from them 3 times. Always pleasant and very accomadating. Nice people.

Martin M.
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The self pick up process is terrible. There was not information online that states that the same person driving the U-Haul must hold the account information and the reservation. My husband and I spent three hours trying to rent the U-Haul because of this. In addition, we were hung up on three times when we called the 1-800 number for customer service. One of the representatives also informed us that she could not help us. After the fourth call, they canceled the first reservation but could not provide a cancellation number or email to confirm the cancellation.

zack Z.
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El cliente no dejó un comentario.

Scott S.
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El cliente no dejó un comentario.

john M.
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El cliente no dejó un comentario.

Kevin T.
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Slight delay in communication, but rectified by Ms. Day. Thanks for the flexibility and call back!

Bill C.
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Charged 11.25. For gas that was not even quarter tank less. We initially had 1/2. Came back just below that mark and was charged 11.25. It was barely off 1/2. But i bet if brought back with more we wouldnt get a credit

George H.
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I've dealt with them 3 times this year and will deal with them on my next rental.

cindy P.
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I just dropped truck off

cindy P.
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El cliente no dejó un comentario.

Harry A.
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Best experience I have ever had with U Haul.

Dennis H.
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Very kind and helpful. Would definitely recommend to a friend and would use again for my uhaul needs. Dave went above and beyond to meet my needs including opening on his day off and providing a larger truck when the smaller one wasn't available.

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