Customer Reviews for The Barbers Lounge
(U-Haul Neighborhood Dealer)

144 reviews

10516 Blue Ridge Blvd   Kansas City, MO 64134

(816) 523-2336

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(816) 523-2336

10516 Blue Ridge Blvd
Kansas City, MO 64134

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The driveway where my truck was parked is on an incline. It was very icy and it was difficult to get out of the lot. Lastly, after going through the return process on a browser on my phone, the U-haul site told me to finish the return process using the app. I downloaded and installed the app, but I did not see what I was meant to do on the app to finish returning the truck.

Arliss Gammill 
Rating:
2.0

This was the second time in 2 weeks we returned a U-Haul vehicle to The Barbers lounge and there was nobody there!

Debra Brandwein 
Rating:
1.0

It was a nightmare. We had problems with the app at this location for 1 hour. We had to drive across the street to talk to customers service to help us through the process! This neighborhood area is dangerous and frightening! We will never go there again and the app didn't work at all. We had to use the website.

claudia Ainsworth  
Rating:
1.0

No one was available and was unreachable by phone!

Debra Brandwein 
Rating:
3.0

I didn’t know that the barber shop was part of uhaul and was needing a little more explaining of how everything worked

Linda Durham 
Rating:
1.0

Felt way over charged pay for day which should have been good 24 hrs.

Lonnie Holt 
Rating:
1.0

Customer did not leave a comment.

Anchanie Carter 
Rating:
5.0

Customer did not leave a comment.

Debra Colbert 
Rating:
3.0

I have never had any issues in 30 years of dealing with U-Haul until today. If I check in online I just go in show my 🆔 and im ready to go. I had to call the Grandview location to get assistance after waiting at the unopened location for 30 minutes. If I had known I had to take and upload photos of truck. ID ECT. I would have understood. But I was not informed online that I had to do that. The truck was perfect. It was just the time consuming process

Phyllis Johnson 
Rating:
5.0

Customer did not leave a comment.

Karlee Eads 
Rating:
2.0

Mobile app crashed while checking in. Took way to long and need to call support a few time.

John Taylor 
Rating:
5.0

Customer did not leave a comment.

Phyllis Verner 
Rating:
2.0

Customer did not leave a comment.

RAPHAEL HANNAH 
Rating:
5.0

Customer did not leave a comment.

Todd Tiesenga 
Rating:
3.0

Customer did not leave a comment.

CLINTINA BUTLER 
Rating:
5.0

The dolly was not in the unit and the Barber's Lounge cannot assist with it. It may be better to rent from an actual Uhaul flagship store.

Tiffany Mitchell 
Rating:
3.0

Customer did not leave a comment.

Todd Ault 
Rating:
5.0

Customer did not leave a comment.

Jacob Sauther 
Rating:
5.0

This mobile pickup took a little longer than counter pickup, but still all was good and clear

Andriy Lishchynskyy 
Rating:
3.0

Was easy pickup and return. Did not have the furniture covers I ordered. Truck did not drive smoothly. Thought the truck was going to break down before we were done.

Megan Perkins 
Rating:
3.0

Lack of communication. It's not the location it's the emails. I had an email saying to return on Monday but I had went to pick up the truck early and no second email to update when the return date was so I though it was still on Monday but the new return date was Sunday. I still got charge for the extra day. No happy with the U-Haul system.

Gyee Vang 
Rating:
1.0

Could not access self checkout of rental. Gas was below what was posted on contract. Representative showed up 30 minutes after they said they would open. Person on phone told me, “you might have a reservation, but you don’t have a rental.”

JOSHUA FRANCIS 
Rating:
1.0

There was no gas in the truck so on the website it say half tank but no gas

Nicole Young 
Rating:
1.0

The store location gave me a broken truck even after I kindly requested to assign a different unit. Mileage and gas discrepancy was noted during initial check in, and I was not able to complete the process. Called customer service to advise with the horrible situation and I was advised to engage the store manager. It was pass 7PM when I was able to speak to live agent (Spent 45 min on hold listening to greeting before I was able to file my complaints) I have refused UHaul insurance as I have my own. Manger agreed to waive off $14 ins over the phone. Unfortunately, the manager failed to correct the record. Truck had no working A/C and I hard time time driving due to prior front end accident. This is absolutely a road and safety hazard. I end up turning back to house and dropping my load. Then taking it back to the store around 11:40 PM. I never rendered a proper service, and I end up grieving through the whole process. I did send a fact check text detailing all above items this morning to James @ 816 8382578. Zero communication from James except for $146 he charged me for renting the Junk truck. Very unprofessional service and extremely poor customer service . If UHaul will insistent on the above charge, then I will take a legal action including filing a complaint with BBB. Feel free to call me @ 8166040545 Thank you

Khail Allan 
Rating:
5.0

Bigger lot

Craig Kwedor 
Rating:
5.0

Customer did not leave a comment.

Edna Galindo 
Rating:
5.0

James was amazing thru my process was great and easy

Monchell Mitchell 
Rating:
4.0

service your vehicles regularly. James was very helpful and courteous. was eager to help me with what I needed

Sharon Owens 
Rating:
5.0

Customer did not leave a comment.

Betty Roland 
Rating:
5.0

Customer did not leave a comment.

Christina Clark 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Lumpkin 
Rating:
5.0

I've always had an positive experience when I have to use there service. No complaints!

Cynthia Liner 
Rating:
5.0

Customer did not leave a comment.

Earl Allen 
Rating:
5.0

Customer did not leave a comment.

Treishawn Dillard 
Rating:
4.0

The location was not open on time. When the employee came he thought we were going to use our device to get the keys out of the box. But unfortunately I couldn't get that option to work. Come to find out the driver's license picture I uploaded was not readable but no where was I informed that on my by text or email. That would have been helpful so I could maybe have tried to upload it again and I wouldn't have had to sit and wait for the location to open.

Rick Smith 
Rating:
5.0

Keep up the good work

Chris Clarke 
Rating:
5.0

Customer did not leave a comment.

Deneen Baker 
Rating:
1.0

There was no key in the box. It took 90 minutes to get the truck key. When I got to my apt there was a padlock on the truck that we had to have cut off the next morning. This cost me movers, a hotel room, and 18 hours I didn't have. Very displeased.

Cora Dimitt 
Rating:
2.0

Customer did not leave a comment.

Gene'E Mustin 
Rating:
5.0

easy access

Rollin Stearns 
Rating:
3.0

Staff at location were great, Corp and supervisors horrible, very stressful and not good customer service. Will use competition from now on.

Rachael Hamilton 
Rating:
5.0

Customer did not leave a comment.

Jackie Ford 
Rating:
5.0

Customer did not leave a comment.

Tenisha Berry 
Rating:
5.0

Customer did not leave a comment.

Anita Powell 
Rating:
1.0

It didn’t feel like it was the best location for a person by themselves to be when trying to maneuver a contactless rental experience. Finally, a gentleman came out of either a lounge or barbershop, and assisted.

Kathy Branstetter 
Rating:
2.0

Truck was dirty when I picked it up both cab and box. Still expecting a call from the district manager regarding rental rates. This was the worst experience I've ever had with this company. Quite possibly have lost my business due to poor customer service. And pick-up location situations. Would not recommend U-Haul at this time. Was told someone would call me and have not received that call.

Larry Burkin 
Rating:
5.0

Customer service was great

Cathy Francisco 
Rating:
3.0

Show the customer the actual truck

Tenisha Berry 
Rating:
5.0

Customer did not leave a comment.

RAHEEM HAZZIEZ 
Rating:
2.0

More live communication and instructions to know what to do when picking up and returning truck. Calls at that time would be preferred

Travis Carter 
Rating:
1.0

This location is unmanned and poorly ran. It took us an hour and a half to pick up the truck. We were never successful in reaching the folks at this location to spite spending no less than 3 hours on the phone not including the call I have to make today due to incorrectly being billed for items I did not have in my possession, ask for, or use. I have used U-Haul many times. This is the only time I have had a complaint. This location's online reviews are abysmal. I now know why and will be adding to them.

Samuel Prasil 
Rating:
4.0

The trailer tongue was was to heavy to pick up by myself.I got assistance. Very helpful..

Robert Mullivan 
Rating:
3.0

Your website, especially verification process, was terrible. No matter how many pics we captured and uploaded, on your end, were not readable. Had to open box and leave key without checking in.

Charles Coleman 
Rating:
5.0

James, was very professional. Truck was clean and online check in/check out was quick.

Tandra Smith 
Rating:
5.0

Customer did not leave a comment.

Tiffany Robins 
Rating:
5.0

Customer did not leave a comment.

Sheila Miller 
Rating:
1.0

This was the worst experience I’ve ever had. I’m seriously at a loss for words.

Carmen Torez 
Rating:
5.0

Good customer service.

Talisha Smith 
Rating:
4.0

Customer did not leave a comment.

Mariah Kowena 
Rating:
1.0

It’s a BARBER SHOP with a uHaul sign in the window. I opened the door and received looks like ‘what are you here’ and the guy told me to leave the key on the counter and continues cutting hair so we just left and didn’t say anything.

james vanhorn 
Rating:
3.0

Customer did not leave a comment.

Willian Orantes 
Rating:
1.0

I was to pick up the U-Haul at 9:30 am. However when I got there and clicked on my app at said the location doesn't open till 10 a.m. and to wait until then. In addition to that when I finally got the truck keys. I was told that the industrial appliance dolly that I had reserved that they did not have one available for me. But I could go down the road several miles to pick one up at a different U-Haul location. Thereby adding more time to my move. And I was on a limited time to get the move done.

Rodger Sprouse 
Rating:
3.0

All went well.

george ann davis 
Rating:
1.0

I had originally booked to pick the equipment up at a different location and I reserved a dolly not a trailer. When I was about to leave to go get the truck the guy called me and did the confirmation over the phone. Then told me the keys were in the cupholder of the truck. I asked that someone be there to show me the truck and that I was 10 minutes away. When I showed up it was just a parking lot with a sign and there was no one around. I had to wait 15 minutes for someone to show up.

Colleen Zuk 
Rating:
3.0

Customer did not leave a comment.

Michael Dykstra 
Rating:
5.0

I was particularly impressed with the exemplary professionalism of Mr. James as he offered timely suggestions and was very thorough in ensuring I had a productive truck rental experience. I will definitely recommend him to my family members, friends, and associates.

Holly Denson 
Rating:
4.0

Customer did not leave a comment.

Scott Britton-Mehlisch 
Rating:
5.0

Not a thing

Sean Otto 
Rating:
1.0

Will never go.to that location again. Vehicle was dirty inside and out. Vehicle was on less than half a tank of fuel when picked up. Vehicle needed to be tuned up barely made 60 on the freeway with no load.

Douglas Tatum 
Rating:
3.0

Truck was really dirty and needs a wheel alignment. Breaks were also not very good.

Cireena White 
Rating:
4.0

Customer did not leave a comment.

barbara mcfarlin 
Rating:
5.0

Customer did not leave a comment.

Douglas Huff 
Rating:
2.0

Customer did not leave a comment.

KYLE NIQUETTE 
Rating:
3.0

Make it more user friendly and not at the pub or barber shop which is not friendly to people of every ethnicity.

Jessica Stenborg 
Rating:
2.0

Customer did not leave a comment.

Heath Bengford 
Rating:
1.0

Cannot reach this location via phone and they do not contact you back. Mobile check-in prior to closing but staff would not release the keys without the owner's permission and they couldn't reach him. Three days later and I still have not received a call back from anyone at the rental site. Not only did they totally prevent our move from happening I now have to jump through hoops the get the money back on my card to rent elsewhere. Uhaul has been very helpful but I would not recomend this location to anyone ever if they were desperate.

Jennifer Shaddox 
Rating:
5.0

Customer did not leave a comment.

cori nelson 
Rating:
5.0

Customer did not leave a comment.

shawn Marshall 
Rating:
2.0

Over charged for miles and gas when I hardly drove the truck and received the truck on E horrible uhaul experience ever I’m filing a dispute

Erionna Haynes 
Rating:
3.0

Did not have equipment that I ordered.

Albert Williamson IV 
Rating:
5.0

Customer did not leave a comment.

Cynthia Liner 
Rating:
5.0

Keep up the excellent hospitality.

Dedree Carlisle 
Rating:
5.0

Customer did not leave a comment.

Jasmine Carey 
Rating:
2.0

Customer did not leave a comment.

valerie castaneda 
Rating:
5.0

Provided excellent service.

Nancy Price 
Rating:
5.0

Customer did not leave a comment.

Sharon Johnson 
Rating:
5.0

Customer did not leave a comment.

Sharon Johnson 
Rating:
5.0

Thanks

firas issa 
Rating:
4.0

Customer did not leave a comment.

Lynette Isenhower 
Rating:
5.0

Customer did not leave a comment.

sean brooks 
Rating:
5.0

The Owner was very nice and accomidating. I was very shock and caught off guard, but only because the truck was very nice and clean. Great to drive as well. I will be using them in the future for any moving needs.

Melissa Matos 
Rating:
5.0

Customer did not leave a comment.

Brent Hall 
Rating:
5.0

Customer did not leave a comment.

Jessica Davis 
Rating:
5.0

Customer did not leave a comment.

Karl Chaney 
Rating:
5.0

Customer did not leave a comment.

JANELLE JONES 
Rating:
5.0

Customer did not leave a comment.

ryan fry 
Rating:
5.0

James was great and the service and truck was clean and easy on gas

Jemica Winston 
Rating:
4.0

Customer did not leave a comment.

Tracey Byrd 
Rating:
1.0

The problem was not the dealer but Uhaul customer service experience was awful.

Rosie Johnson 
Rating:
4.0

Nothing. The customer service is first class.

PAUL PIPER 
No reviews have been submitted for this location.

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