Customer Reviews for Gokey Rentals
(U-Haul Neighborhood Dealer)

835 comentarios

9010 Fremont Pike   Perrysburg, OH 43551
(at Lime City Rd)

(419) 872-9029

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(419) 872-9029

9010 Fremont Pike
Perrysburg, OH 43551
(at Lime City Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

El cliente no dejó un comentario.

Emily B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Excellent experience

Allan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corleone C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven t. P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne M. O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Great experience. The attendant was very personable.

BART B. W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. B. 
Clasificación:
5.0

The Owner of Go Key was very easy to deal with, I was given a brand new, spotless clean van that was perfect for what we were moving. Easy return and close to work

Charles T. M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Nothing - the experience was excellent

Michael M. 
Clasificación:
5.0

Couldn't use the contactless return one time for one of the rentals being returned. Someone from the business called me first thing in the morning and said he had taken care of the checkin and I owed nothing more.

Gary M. 
Clasificación:
3.0

As with the trouble I had picking the trailer up at a closed location, I arrived to find a note on the door stating the location was closed for vacation on the day I returned. I dropped off behind the building and contacted the store the next day to finish the return without incident

Tom G. 
Clasificación:
3.0

The problems I had were with Uhauls mobile app and the ability to use it in the pickup and drop off locations they have. No particular problem with GoKey Rentals but the app is nearly unusable in these rental sites that aren't in places with good cell service. It took me 30 mins to check in my truck and the connection kept dropping and I had to keep starting over. Very very frustrating.

Jacob W. 
Clasificación:
2.0

Ordered trailer, appliance cart and 2 dozen furniture pads. All they had was the trailer. I had to travel across town to another facility, wait in a long line and rent the missing equipment. GoKey rep indicated they have no visibility on online services; a flippant retort for the missing gear.

David A. K. 
Clasificación:
5.0

Just a great local business! So much better than the bigger corporate ones in Toledo. I keep going back.

MATTHEW P. B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise G. H. 
Clasificación:
5.0

I have rented here several times. The man is very polite and helpful. He really is careful when hooking up the trailer. This has been the best location that I have rented from.

MICHAEL L. B. 
Clasificación:
5.0

Customer service went very well paid sign papers for trucks and out the door we went with our truck very great experience.

Lynda J. F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

The uhaul was very nice!!!😊

JULIE ANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE W. L. 
Clasificación:
5.0

Eh, the .59 per mile is annoying (but not a surprise). The gentleman at the desk is helpful, professional and friendly.

Cindy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam n. C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
2.0

Parking was very dark

Yuxiao H. 
Clasificación:
5.0

They worked well with me even though I had to make some changes to my reservation. Great experience and the move went smoothly.

Michael K. 
Clasificación:
5.0

Owner is shining star for neighborhood uhaul rentals

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki A. L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT C. 
Clasificación:
3.0

Could you add an option on the check in app, for when you arrive and you click, that if the gps isnt exactly right it wont let you comtinue. I was parked in front of the store and it said i wasnt at the right location and wouldnt let me proceed. Other than that i have no complaints

Brandon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew L. M. 
Clasificación:
3.0

The contactless option is very convenient. It takes a little time to figure it out, but still very convenient.

Renee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE M. G. 
Clasificación:
5.0

Nothing!! Everything went smooth and the gentleman walked me to my rental and started up for me and On my way I went!

Barbara A. B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. S. 
Clasificación:
4.0

App is confusing. Tells you to enter a combination at the lock box but does not give you he combination until you totally finish the evaluation of the vehicle process.

Brian L. 
Clasificación:
5.0

They are always great here! We have been renting cargo vans here for a few years, really helps with moving the kids!!

Dolores J. S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUCK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy A. C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

Excelente

JOHN U. 
Clasificación:
5.0

We were very pleased with how clean the van was , and how professional and helpful the owner was.

ROBERT W. L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
1.0

Self pickup went smooth. Went to extend rental online. Thought we had done it correctly but hours into what we thought was our second day of rental employee called to inform us that the vehicle was rented by someone else and he needed it back in 2 hours. Being a business owner myself I can understand that this was a frustrating situation for them as well. The problem was they were very short/borderline rude. Unwilling to answer what I would assume to be pretty standard questions and absolutely unwilling to help resolve the issue in any sort of what I thought to be reasonable way. So we now had our entire 20' uhaul tetris'd full of 1/2 of all our life possessions and only 2 hours to empty and return it. This was the only solution they would accept. We still had the other truck full of stuff prepped and ready to go at our old house. We hauled a** and were able to return it in right around 2.5 hours -- At this point we had been charged for 2 days rental but only used the truck 1 day and just a few hours of the second with the last truckload of possessions waiting on our porch. Upon returning we tried to talk to the owner about maybe an alternate vehicle (even a pickup at this point - the lot clearly had other uhaul vehicles sitting in it) The response we recieved: Nothing available, we don't do refunds you need to talk to uhaul about it. ----- whhaaaatt?! I thought you were uhaul? Had all the signage lied to us? I'll never know because they turned there backs and disappeared just like that --poof!! No more employees to be found. So what'd we do? Me and my wife spent the next 3 days making dozens of trips in our tiny hatchback to salvage what we could. Some of our life's possessions to big to practically and safely move. So there the remainder of our possessions sat day after day scavengers slowly picked away at them until nothing was left. The anxiety this has caused coupled with the resulting arguments led to the disintegration and abandonment of our 10 year relationship, I'd like to say that it was on good terms but that would be a lie. So do I recommend renting a uhaul from this location ? Well that depends, do you value your possessions? your time? How about the relationships you have w those closest too you? If you answer NO to these questions then by all means go ahead this is the place for you.

Andrew M. 
Clasificación:
5.0

Go-key is the Best!

ANNETTE L. A. 
Clasificación:
4.0

We drive truck total of 11 miles. Was charged for 3 gal off gas - total of $15.68. That is ridiculous

STEPHEN S. G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melinda O. 
Clasificación:
5.0

I went to the Perrysburg Ohio location. I was in and out quickly. U Haul employee was very helpful. Gracias

jamie M. 
Clasificación:
5.0

Great customer service, quick service and always friendly.

AUTOMATION CONTR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
4.0

Great service. Very convenient.

Michelle H. 
Clasificación:
4.0

Back door would not open to get the truck key and we had to call customer service to figure out why. Turns out it was iced shut and my husband had to use an ice scraper to chip it away, He wrenched is back in the process. At least customer service was available at 715AM on a Sat. Discovered the truck did not have a ramp, which caused us serious issues with loading. My fault for not reading all of the specifics. I now know better than to assume that a truck advertised for moving would have ramp, Please make this lacking feature more obvious about your 10ft trucks. All in all, it seems you get what you pay for.

Adam C. 
Clasificación:
4.0

The people working there are friendly, though the place is a bit rundown.

Ashish R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

Thank you! Excellent experience all around.

MELISSA M. 
Clasificación:
1.0

Get a better customer service personnel.

Jamie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
4.0

The employee was rather busy but did an exceptional job taking care of everyone at the last minute since it was less than 30 minutes before shop closed.

DANNY G. 
Clasificación:
5.0

I have no suggestions

KENT A. D. 
Clasificación:
5.0

Not a thing!!!

ROBERT R. 
Clasificación:
5.0

Lover the exercise of managing the rental to my time. Great job

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY G. 
Clasificación:
5.0

Take batter care of trucks

Damien T. 
Clasificación:
5.0

Everything is already excellent!!

ROBERT P. 
Clasificación:
5.0

The set up of the truck with the ramp and the appliance dolly made a huge difference for moving. the check in / check out process was seamless and efficient. All in all a great experience- thanks

STEVEN K. 
Clasificación:
5.0

go key rentals was great. The staff at uhaul were terrible, incompetent, untrained, no knowledge of trailer, its use, its drop off point, its pickup point, the reservation. I can provide competency training for all of your employees world wide. email me back to save yourself millions by simply applying common sense and manners and basic knowledge.!

EDWARD T. D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISON M. S. 
Clasificación:
5.0

Fast friendly service

MATTHEW A. N. 
Clasificación:
3.0

The trailer leaked and a lot of my stuff got wet.

Robert T. 
Clasificación:
3.0

no one was in the office or ready for me when I came in. rate/mile was pretty high. Truck had over 150,000 miles on it and seemed a bit rough

JOHN P. C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken F. 
Clasificación:
5.0

We rented a pickup truck for local use. It was low miles, clean, had a bed liner, good power and comfortable cab. Eight foot bed provided room we needed for our landscape pruning and haul to city recycle center. Bed liner made sweepout easy. Would use this service again.

Claire J. C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY J. 
Clasificación:
5.0

Super easy in and out. Attendant (cannot recall his name) was great!

Matthew C. 
Clasificación:
3.0

I didn't know that I could enter from Lime City Road. Would have been easier. Also, I didn't know that if the place was closed at drop off I needed to use my phone to have my location verified and I needed to take a number of photos of the truck and upload them. I did take photos but later when I realized I needed to have location services on, I couldn't connect and therefore couldn't upload photos. Which could result in a $20 fee added. This was no way the fault of the drop off location but maybe a sign on the door with the key drop slot could have said this info if the place was closed. Unfortunately, my billing was incorrect. Uhaul must not have notified the drop off location that my 15' truck was a free upgrade from a 10'. Unless they overlooked that information.Anyways, the 2 agents I spoke with, Brittany and Alex, at Uhauls main number, got everything straightened out and were really great! Bonus, they were Americans!

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA MARIE T. 
No se han enviado comentarios para esta ubicación.

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