Customer Reviews for Gojo Market
(U-Haul Neighborhood Dealer)

167 reviews

735 Nord Av   Chico, CA 95926

(530) 826-3065

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(530) 826-3065

735 Nord Av
Chico, CA 95926

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Need to work on being friendly took the keys and we left.

Jo V. 
Rating:
5.0

Amazing very kind staff. Truck was maintained and the rental was done in a timely fashion. Definitely recommend.

Michael D. 
Rating:
5.0

Incredible service and very friendly. I suggest going here before anywhere else.

Darren M. 
Rating:
3.0

Not professional. Was not really sure if I was drippping off rig to a reputable place.

Jeff H. 
Rating:
1.0

I got my keys out of a self serve U-Haul and barely have an 8th of a tank of gas. as I returned it I was informed that the key box that I opened somehow have the wrong key in it and had I would have been stopped in it by police I would have got arrested for Grand theft Auto. And then charged over $1000 dollars because the truck I originally was supposed to get was heading over 100 miles away from where I was ...that is so unsatisfactory I'm so beyond displeased I payed close to $160/$170 bucks all together for a illegally loaned uhaul

LAVELLE J. 
Rating:
5.0

Customer did not leave a comment.

Cory K. 
Rating:
2.0

The store attendant didn't know how to confirm the terms of agreement and give me the proper uhaul, so he called his boss. And so I'm on the phone with his boss to get it sorted with, before driving off with it. Okay so after I confirm my order for a uhaul with his boss lady I get a confirmation on my email and text. The text has the license number of the truck I specifically wanted/asked for. But the mother fucking smoker skinny ass man store clerk gives me the wrong key. I go up to the uhaul and I'm trying the locks, plus the code on it doesn't match. SO I GO BACK INSIDE and tell the guy. SO I FUCK8NG ASK my male friend to come inside with me cuz I know the store clerk isn't gonna listen to me and I need a man as back up. Becuz sometime men WILL LITERALLY LISTEN TO OTHER MEN but not to women?!. OH AND ON TOP OF EVERYTHING I SPECIFICALLY DIDNT WANT TO RENT FROM THIS LOCATION AND HAD ORIGINALLY SCHEDULED IT AT SOME PLACE ELSE.

Angela P. 
Rating:
3.0

The size truck I wanted was not available at the main U-Haul location, the suggested location with that size available is much closer to me, I thought I might save some time and it might even make pick-up and drop off easier. I rent U-Haul trucks about 3 or 4 times a year for my work but have never used an alternative location or the 24/7 rental service, self check-in feature. I always go to the main facility because they make pick-up and drop off so incredibly easy and the staff is always helpful and quick to trouble shoot an issue for you. It started with my trouble logging in to get my reservation. When I finally retrieved it, the three trucks in the parking lot did not match. Inside the gentleman tried to help. I walked back out to the trucks to double checked the numbers, none of the trucks matched. I went back inside and the cashier came out and looked at my reservation and said "Its this truck right here, but this one just came in, I don't know if it can go out." He was on hold for more than 15 minutes, but he was able to verify that I had the reservation and he could give me the keys. I started to finish the check out this is when I noticed that the truck barley had a 1/4 tank of gas and a low tire indicated. I was already running behind and could not sit through a truck change.. I drove about 2 miles to my place of work stopping to fill up the tank and put air in the tire. When we loaded the truck up, we could tell the truck had not been swept out. Check out was hard too but that was web site failure, it took a half an hour for the e-mail to get to me. By than the very helpful people at Gojo Market had processed my check out and relieved of the keys. I am used to getting the truck at least 3/4 full and having been inspected (and maintained as need) prior to my use. I will most likely sick to going out to the main location.

SaraJean W. 
Rating:
5.0

Customer did not leave a comment.

Wanda G. 
Rating:
3.0

Customer did not leave a comment.

Lucas V. 
Rating:
5.0

Customer did not leave a comment.

Jourdan H. 
Rating:
3.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Renae E. 
Rating:
3.0

The truck I had smelled of cigarette smoke, and had multiple cigarette burns on the inside. The low tire light was on which caused me to have to call in and have time extended to put air in. This didn't work and the light stayed on. Also the drivers door was difficult to close so the done light often stayed on. Maybe because of the self check out/check in this vehicle is not properly being maintained.

MARY D. 
Rating:
5.0

It was a pleasant experience

sheena L. 
Rating:
5.0

The representative did a great job!

Leif E. 
Rating:
5.0

Everything went really well. Keep up the great work!

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Lainey H. 
Rating:
5.0

When I reserved a trailer, the first location was Bidwell Self-Storage. I received an update from U-Haul stating the change to Gojo Market for pickup. Gojo Market is actually closer to where we were using the trailer, so I appreciate the change. However, Gojo Market opens at 10 AM. I reserved the trailer for 9 AM. Something appears to not have transferred correctly about the rental time. To ensure other customers do not have to wait around, it would be beneficial for U-Haul to ensure that updating a rental location also corrects the rental time if the new facility has different hours.

Charles S. 
Rating:
5.0

Nothing, I think they were quick, knowledgeable, and very polite and friendly. This is the 2nd time we have rented here, and we will definitely be back for these A+ business.

Frankie H. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
1.0

The app wouldn't let me mobile check out when I returned the truck and key to the box, so it charged us an extra day until they processed it .

Jordan S. 
Rating:
4.0

As I was driving the engine kept skipping as I would come to a stop light it wouldn't pick up

Anna J. 
Rating:
5.0

Walk-ins are welcome! Either way, Good idea to have a reservation ready.

ALEJANDRO B. 
Rating:
5.0

Yes she very kind and good woman

HABIBULLAH F. 
Rating:
5.0

Nothing.

Karen K. 
Rating:
3.0

It is a nice little grocery store and the staff were helpful and friendly. The computer took awhile to complete checking out the truck. The need to use a cellphone to scan the driver's licenses was not something us older folks were familiar with...but my son helped out. Location was good,

Valerie W. 
Rating:
4.0

Took a minute to download the app fill out info this location is all done thru the app

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
4.0

The process to complete the online reservation was not very clear and I needed to do it 3 times. The. When I went to the location, it was not in their system as completed. This was very inconvenient since the manager was not on site. Luckily the store clerk was able to get a hold of her to talk me through completing the process. If she had not been available this would have been a lot more difficult. It was do to the online process not the store employees.

Mary P. 
Rating:
5.0

Very nice young lady met me at the curb as I was driving up, suggested I do the self check in, 1st time doing it was very user friendly

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Nothing to suggest.

Scott W. 
Rating:
2.0

The don't see the at the time .

Fada Z. 
Rating:
5.0

Cool shop! Wanted to look around more but I was in a hurry. Service was quick and friendly.

Erin C. 
Rating:
1.0

I was first under the impression that my transaction was seamless and easy, but I ended up being greatly overcharged for the mileage. I wish I was told in person I would receive a text where I needed to input miles. Other locations have never given me this problem. It was reflected that I possessed the truck for multiple hours, when I returned the truck in less than a hour. I only had to move a couch 2 miles away.

Trevor J. 
Rating:
1.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
2.0

Customer did not leave a comment.

Ann H. 
Rating:
4.0

Just needed to be cleaned better inside. Needs an oil change it said and low on washer fluid it also said. Otherwise it was a convenient location and price.

janet M. 
Rating:
5.0

The lady that runs/owns Gojo market is absolutely amazing. She has always gone above and beyond for my family and I. I will always recommend people to go shop there or to rent a uhaul.

melenie T. 
Rating:
3.0

Fix your incorrect instructions for online pickup, and tell people ahead of time that if they're "late" they'll have to call in and get re-registered

Rob B. 
Rating:
3.0

I wouldn't recommend they go alone or after hours, it's not an super safe part of town. I also would warn it's incredibly difficult to safely pull in and out. However they were friendly and made our experience easier. U-Haul is super expensive for young college or young families without a lot of connections to trucks to move just apartments across town.

Weston G. 
Rating:
3.0

The truck I had was a piece of ......... I had to call in twice for problems. There was a customer action file started, but no one has called. Poor customer service, don't know if I'll rent uhaul any more.

William B. 
Rating:
5.0

Customer did not leave a comment.

trevor S. 
Rating:
5.0

I have rented DOZENS of Uhaul trucks and trailers over the years. This location, Gojo, is the best I have been to. They represent your organization well!

Tyler M. 
Rating:
5.0

The owner was very kind and helpful!

Shawn B. 
Rating:
5.0

I have a fast and good experience at this place when I rent a van.

Violeta A. 
Rating:
2.0

Van smelled like barf. Forcing me to use a cumbersome app to pick up and drop off, only to be charged an extra 20 dollars for after hours pick up was a nice surprise. /s

Travis R. 
Rating:
1.0

Customer did not leave a comment.

cassidy G. 
Rating:
1.0

Me entregaron el vehículo sin lavar y después me cobraron por la limpieza del mismo así como lo recibi con 1/4 de gasolina y lo regrese igual y me cobraron casi $40 dólares de gasolina !!! Pésima mi experiencia

osbert J. 
Rating:
5.0

U-hual is the worst for scheduling a location were to pickup a truck. I spent more than $200.00 in fuel going to Chico CA to get a truck. I had scheduled the truck a month in advance.

Russel H. 
Rating:
3.0

Collision insurance was added to my rental after I had made the reservation without it and wasn't made aware until i was emailed the contact after I had left the lot.

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

Claudia H. 
Rating:
5.0

Great service

addis D. 
Rating:
5.0

Customer did not leave a comment.

Mauro B. 
Rating:
3.0

The truck worked fine, but was dusty and there was sand on the floor. The people there were helpful but it wasn't fast. I finally went to the app and they app sucks, but I finally got it to work. The app was also frustrating when turning in the truck.

Rachel E. 
Rating:
3.0

The truck was clean inside but needed an exterior wash; a Uhaul employee was not at the site to answer any questions, or to help with difficulties. It took just under two hours to return the truck because their website was down and there was a long wait time for customer service to pick up the phone. A company that is completely reliant on the internet and void of human interaction is eroding the very essence of what humanity and customer service is all about. Uhaul has essentially epitomized the concept of greed in charging the same prices, yet expecting the customer to do all the work, and if you require assistance, they charge you more fees. Bring back the friendly customer service agents! Bring back human interaction! Make the Uhaul experience better by letting TRAINED employees check out and check in trucks so the customer is not left fumbling with phone settings, feeling overwhelmed, or stuck for long periods if the website is down. Don't make customers to YOUR job Uhaul! Make it more simple for the customer who is already under stress in having to move.

Debbie P. 
Rating:
5.0

Nice people

Stephen D. 
Rating:
5.0

The windshield was not clean. It had 1/4 tank of gas upon pickup. The trk itself ran terrificly no problems. It was able to maintain speed even over the Grapevine.

MARGARET S. 
Rating:
5.0

Customer did not leave a comment.

Mercedes M. 
Rating:
5.0

Customer did not leave a comment.

ASAD J. 
Rating:
5.0

Friendly service and staff

Jolene L. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
3.0

The truck was dirty inside and out. When we got there to rent the truck the rental person wasn't there (car trouble I guess) and the clerk didn't know anything. The lady was very nice though. But she wasn't there again when they dropped the truck off.

martha W. 
Rating:
4.0

Customer did not leave a comment.

ASAD J. 
Rating:
3.0

Customer did not leave a comment.

Richard F. 
Rating:
1.0

Customer did not leave a comment.

Toccara W. 
Rating:
4.0

your truck needs to be checked, the exhaust manifold has a leak.

DARWIN D. 
Rating:
5.0

Keep up the good work.

KAREN P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS V. 
Rating:
1.0

Online pick an return was horrible!!! Will not be using Uhaul again!

Curtis K. 
Rating:
4.0

Customer service was great- quick, easy, professional checkin and checkout. Truck was available as promised on time. Truck could use some better maintenance- seatbelt in poor condition and trash was left by previous user in truck bed and cab. Additionally I was charged $14 protection plan when I specifically declined the option- that was an unappreciated unauthorized charge.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
2.0

I've rented from this location twice and requested a dolly with my online reservations, which I never received. The first time I wasn't charged. The 2nd time I was charged and never reimbursed. I just emailed 719001_AFM@uhaul.com for the third time to get my money back.

MONA N. 
Rating:
1.0

The truck was filthy when we picked it up. There were peanuts spilled on the floor, the steering wheel was sticky, and the outside of the front windshield was so dirty, it had to be washed before it was safe to drive. After the inspection of the vehicle, I noted these on the app, and haul still had the nerve to charge me a cleaning fee. I will be contacting my bank and disputing all charges.I will be contacting the BBB and filing a complaint. I will also contact the CDC, because these units are supposed to be sanitized prior to rental, and this unit could not have been. This was a disgusting experience and I'm going to let anyone who will listen know.

Mark C. 
Rating:
4.0

We love U-Haul and have used the services of this company for many decades in different states. Ninety-nine percent of the time U-Haul gets everything right. So, we are fans. The recent experience was a mixed bag, though. Pros: brand new, beautiful cargo van ran great. Cons: so dirty we had to take it to a car wash before starting our move, and the windshield washer fluid reservoir was empty and had to spend too much time cleaning the windshield. Would have been nice to have the attendant who rented us the truck show us a few things about it, such as how to turn the interior lights on. Over all the van performed very well and we were satisfied. A 99% satisfaction rate is fantastic. No one is better than U-Haul!

WARREN P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
2.0

It was closed, maybe it should have been open?

Jacob H. 
Rating:
5.0

Very honest and friendly, great customer service . Would recommend to anyone and everyone.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
2.0

Customer did not leave a comment.

KATHLEEN F. 
Rating:
5.0

Adeese was a rockstar! I love doing business with small businesses. They care much more about customer service than the company stores. Adeese and her crew were awesome and they will do everything within their power to make sure your move goes smoothly

MARY Y. 
Rating:
1.0

The truck was filthy. The fuel had been stolen and I had to absorb the cost of the missing fuel. Very difficult to get out. I had to back a 26ft truck onto a busy street.

Kimberly L. 
Rating:
4.0

Process was quick and easy once the store staff arrived. If you book 10am right when they open. Expect to wait 15-25 minutes for the store to show up.

Andrew S. 
Rating:
1.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Friendly service.

Rochelle J. 
Rating:
5.0

Nice people

JOSEPH S. 
Rating:
5.0

Okay

HABIBULLAH F. 
Rating:
3.0

The person was really helpful but made me park the trailer unhook it, unload and store the dollies, blankets and then park the 26 ft truck in a tight spot which a customer shouldn't have to do. But very nice!

LAURENT P. 
Rating:
5.0

Customer did not leave a comment.

Shelby C. 
Rating:
1.0

They were not open, never called me back , said they would refund money because I only kept the truck for one day, never did, hours of operation not accurate.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

HABIBULLAH F. 
Rating:
5.0

Customer did not leave a comment.

MARTIN B. 
Rating:
1.0

The lady who does the customer service was amazing in helping me. The location however is in a really poor part of town Chico and the first truck I picked up was one on empty and was registered as 3/4 full that was resolved then as I went to fill up the gas, gas poured from the truck just behind the fill hole. The lady again was super helpful in getting me into a new truck but that is unacceptable either cameras or a fence needs to be put up to protect the equipment.

Angelica B. 
Rating:
5.0

Customer did not leave a comment.

FRANZ P. 
Rating:
5.0

So very helpful at the end of my drive home. I was advised politely on how to avoid extra fees, and given the chance to add some more fuel to the gas tank before returning my key. I highly recommend this business.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top