Customer did not leave a comment.
Nurlan Maratuly
Customer Reviews for Cast Global Shipping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You overcharged me on gas. Fix it or loose my business!
Casey LoretteJust keep doing what you are doing. Excellent customer service. The 3rd time I have used this facility. Need I say more.
ROBERT DUDLEYI received excellent service at the Aspen Street location. My rep was knowledgeable and helpful. I discovered that I had left something in the van when I had returned it after hours on a weekend. Again, received a good response and items safely returned. 😊
Marlene JohnsonI was contacted multiple times by U-Haul corporate asking when I'd return the vehicle, days after it had been returned. Something fell through the cracks but luckily I had a copy of my receipt.
Gary LiebermanThe tank was on 7/8 I drove it for 28 miles and added two gallons of gas. They charged me $26.82 to fill up the tank!!! why should I pay for a half empty tank? That's not fair! Completely unsatisfied!
Ahmad MoradiKeep up the great service!
Hendrie AlfaroStaff was very nice, vehicle was good but had a burned out turn signal left rear.
Gary KautzVehicle was ready when I arrived. No waiting. Customer service was top notch. Check out was fast and efficient.
Antony JacksonExcellent service!
Vernon MedeirosGreat customer service. Fast and Efficient transaction
Shana NarsaGreat customer service, entire process was easy and smooth
Don PattersonGreat host.
Iakov GubanovGood experience overall. This was the first time I have ever driven a moving van. It is easy to drive. My only issue during my move, I had a problem opening the other doors- both side and back. So I only used one of the double doors.
Evangeline SanchezThe shop is fine but just a bit small so available items are limited. The location is great and easy to access. The van was new (less than 10k miles) and likely the best item I have ever rented from Uhaul.
Michael ClaryEverything went well, was able to pick up the truck earlier, which helped a lot.
Aliaksandr KastsiukevichOnline reservation, and there I refuse to have insurance. When I went to pick up the truck, they didn’t give me any contract and I think from the system they changed me to have the coverage that I have seen at the last receipt. I refuse it I didn’t want any coverage.
Leni BenbicacoSuper fast send easy. Paul is awesome
DAVID PATRICKAdjust tire pressures to give the accurate mileage.
Mike HemmatiBest costumer service, Paul assisted me all through out the process, answered all my questions and made the process smooth
mike parayaoContinue to use excellent customer service
ROBERT DUDLEYNeed more available trucks with different sizes ..
William EsperoGreat customer service! Awesome vehicle definitely would recommend and use them again!
Christina SorensenI would recommend location only because my vehicle was not a good one
Teresa FlowersVery easy transaction. Friendly representative on premises.
Robert SmithVery professional. Explained the total costs.
ROBERT DUDLEYEverything was good and Paul was friendly and helpful. The only surprise was there was $20 fee charged for the after hour drop off. I dropped it off at 7pm and the office closed at 6pm. Had I known that, I would have arranged for one hour earlier. There was no mention of it during the booking nor pick up.
Katherine ParkVery easy to deal with. Friendly and helpful in my rental. Would recommend.
Hugo MoranNothing everything was great even the nice guy working there, very helpful, respectful and thoughtful.
MICHAELRENZY GUINTUPaul (owner) was very kind, professional and enjoyable. He runs a very efficient operation and ensured we had a successful and easy renting experience.
JAMES ABRAMSDidn’t get a receipt and was overcharged almost the same amount afterwards
MARINA TRIBOLETJust amazing store and the service first class!!! I will use again!
MELANIE MCALLISTERThe gas gauge was not synced with the capacity of the tank. That caused a problem when filling it before returning.it.
RICHARD WILLEYGreat customer service and clean vehicles! Strongly recommend-
MICHAEL SHEEHANThe owner Paul was very friendly and explained instructions well. Would highly recommend renting from this location in Lake Forest!
Michael LiDo not give faulty equipment to customers and do not bullshit with customers
FRANK MACOMBERI highly recommend this location. The store Manager is very helpful and goes beyond to help customers. If I need uhaul again this location is my first choice for sure.
MONA KAZERANIIt was a fast process to finished at the location. Very friendly management and the van was clean and ready when I got there.
JACQUELINNE GLAZEBROOKI got charged for insurance without telling me . I called store for several times to see whats going on !! Nobody answer my call
AMIRPASHA MALEKIANThe person that assisted me was very friendly and helpful.
Steven MorenoVery helpful customer service. I always go this location when I need to rent U-Haul equipment.
Lauren MaddisonVery easy to rent and excellent customer service.
Paula ClarkI found it rather cumbersome to use the app check in and check out procedure. I eso cially didn't like having to take photos of the truck, odometer, etc. I'm sure someone can verify that without me having to take photos.
THOMAS ARMACOSTThe man at the front desk was very nice and made my rental easier. Thank you
luis PierrezIt is over a week that I have returned the Van and still waiting for $10. overcharged refund. Is it Uhaul requirement to take a photo of Renters?
Michael HemmatiProvide small pick up trucks instead of Van for quick move
Michael HemmatiWonderful experience. The van was great. The guy in the store is very nice. It all went very well. Not bad money for a few hours with a cargo van. Those Ford Transits with the EcoBoost V6 are quite zippy, too!
Tyler RegasThe attendee at the location of the pick up was very friendly, helpful and informative.
JOHNPAUL LYONSNothing, great experience.
Jennifer FalconerGreat helpful and friendly manager, easy access next to freeway off Lake Forest and 405/5,,,,,near gas station for easy refill. Rented a van $19.95 (plus miles and gas) way cheaper than hiring movers for a quick moving job to consignment store :)
Davida MayfieldOwner is great person and easy to transact with - will use next time 100%
Robert NagelGreat experience
Michael SheehanPaul is very friendly and it's a pleasure to do business with him
VINCENT LIEWWe used less miles than the guesstimate so hopefully it will be a couple bucks cheaper than quoted ??
JAMES MICHAEL CASSIDYGreat service, super easy and smooth. Thanks!
Guido AlvesNothing. Keep up the good work
Frederick Santa AnaAmazing customer service!!
Rachael BumbRobert was very friendly and professional! Really appreciated his phone call reminders too.
Wayne BatesI love the Aspan location in Lake Forest. They’re always super nice & accommodating. Always a quick smooth transaction.
Rita Noland