Customer Reviews for Cast Global Shipping
(U-Haul Neighborhood Dealer)

256 reviews

22762 Aspan St Ste 202   Lake Forest, CA 92630

(949) 238-8431

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(949) 238-8431

22762 Aspan St Ste 202
Lake Forest, CA 92630

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nurlan Maratuly 
Rating:
5.0

Customer did not leave a comment.

mary young 
Rating:
1.0

You overcharged me on gas. Fix it or loose my business!

Casey Lorette 
Rating:
5.0

Just keep doing what you are doing. Excellent customer service. The 3rd time I have used this facility. Need I say more.

ROBERT DUDLEY 
Rating:
5.0

I received excellent service at the Aspen Street location. My rep was knowledgeable and helpful. I discovered that I had left something in the van when I had returned it after hours on a weekend. Again, received a good response and items safely returned. 😊

Marlene Johnson 
Rating:
5.0

Customer did not leave a comment.

Jiajun Lu 
Rating:
4.0

I was contacted multiple times by U-Haul corporate asking when I'd return the vehicle, days after it had been returned. Something fell through the cracks but luckily I had a copy of my receipt.

Gary Lieberman 
Rating:
1.0

The tank was on 7/8 I drove it for 28 miles and added two gallons of gas. They charged me $26.82 to fill up the tank!!! why should I pay for a half empty tank? That's not fair! Completely unsatisfied!

Ahmad Moradi 
Rating:
3.0

Customer did not leave a comment.

Lechuan Wang 
Rating:
5.0

Customer did not leave a comment.

Wen Yue Andrew Hwang 
Rating:
5.0

Keep up the great service!

Hendrie Alfaro 
Rating:
5.0

Staff was very nice, vehicle was good but had a burned out turn signal left rear.

Gary Kautz 
Rating:
5.0

Vehicle was ready when I arrived. No waiting. Customer service was top notch. Check out was fast and efficient.

Antony Jackson 
Rating:
4.0

Customer did not leave a comment.

Axcel Lagsub 
Rating:
5.0

Excellent service!

Vernon Medeiros 
Rating:
5.0

Great customer service. Fast and Efficient transaction

Shana Narsa 
Rating:
5.0

Great customer service, entire process was easy and smooth

Don Patterson 
Rating:
5.0

Great host.

Iakov Gubanov 
Rating:
4.0

Good experience overall. This was the first time I have ever driven a moving van. It is easy to drive. My only issue during my move, I had a problem opening the other doors- both side and back. So I only used one of the double doors.

Evangeline Sanchez 
Rating:
5.0

Customer did not leave a comment.

Jae Seung Choi 
Rating:
5.0

Customer did not leave a comment.

Jonathan Knorr 
Rating:
3.0

The shop is fine but just a bit small so available items are limited. The location is great and easy to access. The van was new (less than 10k miles) and likely the best item I have ever rented from Uhaul.

Michael Clary 
Rating:
5.0

Everything went well, was able to pick up the truck earlier, which helped a lot.

Aliaksandr Kastsiukevich 
Rating:
5.0

Customer did not leave a comment.

Yew Mun 
Rating:
5.0

Customer did not leave a comment.

lyndsey cronk 
Rating:
5.0

Customer did not leave a comment.

Don Schomburg 
Rating:
5.0

Customer did not leave a comment.

Kara Clark 
Rating:
1.0

Online reservation, and there I refuse to have insurance. When I went to pick up the truck, they didn’t give me any contract and I think from the system they changed me to have the coverage that I have seen at the last receipt. I refuse it I didn’t want any coverage.

Leni Benbicaco 
Rating:
5.0

Customer did not leave a comment.

John Pascor 
Rating:
4.0

Customer did not leave a comment.

mary corrough 
Rating:
5.0

Super fast send easy. Paul is awesome

DAVID PATRICK 
Rating:
5.0

Adjust tire pressures to give the accurate mileage.

Mike Hemmati 
Rating:
5.0

Best costumer service, Paul assisted me all through out the process, answered all my questions and made the process smooth

mike parayao 
Rating:
5.0

Continue to use excellent customer service

ROBERT DUDLEY 
Rating:
5.0

Need more available trucks with different sizes ..

William Espero 
Rating:
5.0

Great customer service! Awesome vehicle definitely would recommend and use them again!

Christina Sorensen 
Rating:
5.0

Customer did not leave a comment.

Jonathan Knorr 
Rating:
4.0

Customer did not leave a comment.

Tipasa Samatua 
Rating:
5.0

I would recommend location only because my vehicle was not a good one

Teresa Flowers 
Rating:
5.0

Very easy transaction. Friendly representative on premises.

Robert Smith 
Rating:
5.0

Very professional. Explained the total costs.

ROBERT DUDLEY 
Rating:
5.0

Everything was good and Paul was friendly and helpful. The only surprise was there was $20 fee charged for the after hour drop off. I dropped it off at 7pm and the office closed at 6pm. Had I known that, I would have arranged for one hour earlier. There was no mention of it during the booking nor pick up.

Katherine Park 
Rating:
5.0

Customer did not leave a comment.

DianeWeissberg Weissberg 
Rating:
5.0

Very easy to deal with. Friendly and helpful in my rental. Would recommend.

Hugo Moran 
Rating:
5.0

Customer did not leave a comment.

Chris Olson 
Rating:
5.0

Customer did not leave a comment.

Seheuk Yoon 
Rating:
5.0

Customer did not leave a comment.

Homero Novoa 
Rating:
5.0

Nothing everything was great even the nice guy working there, very helpful, respectful and thoughtful.

MICHAELRENZY GUINTU 
Rating:
5.0

Paul (owner) was very kind, professional and enjoyable. He runs a very efficient operation and ensured we had a successful and easy renting experience.

JAMES ABRAMS 
Rating:
1.0

Didn’t get a receipt and was overcharged almost the same amount afterwards

MARINA TRIBOLET 
Rating:
5.0

Just amazing store and the service first class!!! I will use again!

MELANIE MCALLISTER 
Rating:
3.0

Customer did not leave a comment.

Jason Rimmer 
Rating:
5.0

The gas gauge was not synced with the capacity of the tank. That caused a problem when filling it before returning.it.

RICHARD WILLEY 
Rating:
5.0

Great customer service and clean vehicles! Strongly recommend-

MICHAEL SHEEHAN 
Rating:
4.0

Customer did not leave a comment.

GARY WING 
Rating:
5.0

Customer did not leave a comment.

PAUL DESFORGES 
Rating:
5.0

Customer did not leave a comment.

CARY TRIVANOVICH 
Rating:
5.0

The owner Paul was very friendly and explained instructions well. Would highly recommend renting from this location in Lake Forest!

Michael Li 
Rating:
5.0

Customer did not leave a comment.

Mary Rowe 
Rating:
5.0

Customer did not leave a comment.

Vivek Mande 
Rating:
5.0

Customer did not leave a comment.

Lea Lacson 
Rating:
1.0

Do not give faulty equipment to customers and do not bullshit with customers

FRANK MACOMBER 
Rating:
5.0

I highly recommend this location. The store Manager is very helpful and goes beyond to help customers. If I need uhaul again this location is my first choice for sure.

MONA KAZERANI 
Rating:
5.0

It was a fast process to finished at the location. Very friendly management and the van was clean and ready when I got there.

JACQUELINNE GLAZEBROOK 
Rating:
1.0

I got charged for insurance without telling me . I called store for several times to see whats going on !! Nobody answer my call

AMIRPASHA MALEKIAN 
Rating:
5.0

Customer did not leave a comment.

TODD ANDERSON 
Rating:
5.0

The person that assisted me was very friendly and helpful.

Steven Moreno 
Rating:
5.0

Very helpful customer service. I always go this location when I need to rent U-Haul equipment.

Lauren Maddison 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SANTIAGO 
Rating:
5.0

Very easy to rent and excellent customer service.

Paula Clark 
Rating:
4.0

Customer did not leave a comment.

Charles Rossoni 
Rating:
5.0

I found it rather cumbersome to use the app check in and check out procedure. I eso cially didn't like having to take photos of the truck, odometer, etc. I'm sure someone can verify that without me having to take photos.

THOMAS ARMACOST 
Rating:
5.0

The man at the front desk was very nice and made my rental easier. Thank you

luis Pierrez 
Rating:
3.0

It is over a week that I have returned the Van and still waiting for $10. overcharged refund. Is it Uhaul requirement to take a photo of Renters?

Michael Hemmati 
Rating:
5.0

Customer did not leave a comment.

Houman Nayebi 
Rating:
5.0

Provide small pick up trucks instead of Van for quick move

Michael Hemmati 
Rating:
5.0

Customer did not leave a comment.

Romeo De Guzman 
Rating:
5.0

Wonderful experience. The van was great. The guy in the store is very nice. It all went very well. Not bad money for a few hours with a cargo van. Those Ford Transits with the EcoBoost V6 are quite zippy, too!

Tyler Regas 
Rating:
5.0

The attendee at the location of the pick up was very friendly, helpful and informative.

JOHNPAUL LYONS 
Rating:
5.0

Customer did not leave a comment.

RYAN CLUBB 
Rating:
5.0

Customer did not leave a comment.

Corey Stewart 
Rating:
5.0

Customer did not leave a comment.

Shu Chiu 
Rating:
5.0

Customer did not leave a comment.

Peter Nguyen 
Rating:
5.0

Nothing, great experience.

Jennifer Falconer 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
2.0

Customer did not leave a comment.

Brittany Heim 
Rating:
5.0

Great helpful and friendly manager, easy access next to freeway off Lake Forest and 405/5,,,,,near gas station for easy refill. Rented a van $19.95 (plus miles and gas) way cheaper than hiring movers for a quick moving job to consignment store :)

Davida Mayfield 
Rating:
5.0

Owner is great person and easy to transact with - will use next time 100%

Robert Nagel 
Rating:
5.0

Great experience

Michael Sheehan 
Rating:
5.0

Paul is very friendly and it's a pleasure to do business with him

VINCENT LIEW 
Rating:
5.0

Customer did not leave a comment.

Zaher Khatib 
Rating:
4.0

We used less miles than the guesstimate so hopefully it will be a couple bucks cheaper than quoted ??

JAMES MICHAEL CASSIDY 
Rating:
5.0

Great service, super easy and smooth. Thanks!

Guido Alves 
Rating:
5.0

Nothing. Keep up the good work

Frederick Santa Ana 
Rating:
5.0

Amazing customer service!!

Rachael Bumb 
Rating:
5.0

Customer did not leave a comment.

Jeaneve Guillory 
Rating:
5.0

Robert was very friendly and professional! Really appreciated his phone call reminders too.

Wayne Bates 
Rating:
3.0

Customer did not leave a comment.

John Wix 
Rating:
5.0

Customer did not leave a comment.

Nadine Canino 
Rating:
5.0

I love the Aspan location in Lake Forest. They’re always super nice & accommodating. Always a quick smooth transaction.

Rita Noland 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top