Once I got past the 15 min wait line, the process was fast. Returning was another 15+minute wait as well. Only reason for a 4 star. If wait wasn't too long I would have rated a 5 star.Marco M.
Customer Reviews for Goin Postal
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I am just received a receipt for a vehicle I never used because the office fail to open on time. I had reservations at 0900 hours this morning. I went to the location but the office was closed. I was then forced to supply facial picture and driver license and a contact to call. After this, I was informed that the office was supposed to be opened at 090p hours and there is no one to issue me the key by some online contact. After waiting an hour,I told the contact to cancel my reservation and I would go somewhere else. I just received a received for a fraudulent charge on my card for vehicle I never used. This is unacceptable and I expect to be refunded immediately.Edwin C.
The attendant was great.Fabian G.
El cliente no dejó un comentario.jimmy K.
El cliente no dejó un comentario.Jason T.
No suggestions for improvement. Owner was very helpful and I will definitely return to this location in the future.William G.
No improvements needed at this time. Thanks for all your help.delmonti R.
El cliente no dejó un comentario.stanley M.
El cliente no dejó un comentario.GUSTAVO H.
The van smelled really bad when we got it. It was also clear someone smoked in it while using it, based on the smell and cigar package left in the van. I had to personally spend time disinfecting the van, and buy air fresheners to help with the bad smell because it was that unbearable.Charina C.
El cliente no dejó un comentario.Juan M.
Being charged double to bring a vehicle back to the place I got it from sucked, since it was a courtesy, rather than leaving it in the location I drove to.MARK R.
El cliente no dejó un comentario.LENODARIA G.
Pay more attention to detail. I dropped rental off on a Monday. They reported my rental was dropped off on a Wednesday and tried to charge me extra. I went back in person, tried to clarify and explain the vehicle was dropped off Monday. They still were adamant it was dropped off Wednesday and I was lying. After asking them to pull the videos from Monday they finally and clarifying it was dropped off Monday, they agreed to reimbursed me for the extra days charged. However, I was still charged a cleaning fee even after I cleaned out the truck myself.James M.
Make sure young Lady that helped me is there all the time...lol...she was exceptional! Went above and beyond to help me with.my purchase/scanning of license etc.BENITO G.
The service was excellent. Monica was friendly and knowledgeable and answered all my questions. When I got to the truck the seat was dirty and there was trash on the dashboard console. Other than that everything was great. I would recommend this location and come here again.BRANDON A.
El cliente no dejó un comentario.JOHN O.
The service at this location was excellent. I wanted to rent a truck, either 15' or 10'. But I had not made a reservation. They had both sizes available...I opted for the 15'. The only issue was that they had no utility dollies, but the agent (a very nice lady) contacted the nearest U-Haul facility and reserved me one. Very pleased with the total service experience.JAMES D.
El cliente no dejó un comentario.BETH J.
Best dealer in townODAY H.
I asked for a dolly first they said they didn't have a regular one if an appliance one was ok then she forgets to give it to me I thought it was in the truck already lameJuanita N.
El cliente no dejó un comentario.Rebecca K.
El cliente no dejó un comentario.Deborah F.
I was told the gas tank was half full. It was only a quart full. I have a photo. I was told at reservation I would have furniture pads, furniture rolling cart and truck. None of these were available at pick-up:Rebecca K.
My experience with U-Haul was great! My only negative is that we did not get a dollie with our truck but overall it was awesome!DAMONE L.
El cliente no dejó un comentario.EMMANUEL D.
Actually help the customer and don't keep saying a manager will get in touch, when they don't!Johnathon M.
El cliente no dejó un comentario.ISAIAH W.
El cliente no dejó un comentario.LINDA V.
El cliente no dejó un comentario.NORMA G.
El cliente no dejó un comentario.Antonio R.
Goin Postal was the second location I was sent to to pick up my equipment. this was a good store that got everything taken care of. The original store I made a reservation at on Grissom Rd was a absolute train wreck that tried to downgrade my rental and then would not release inventory off the lot.BRANDON G.
Front window was dirty and difficult to see out of and they never provided the dollyMarion F.
El cliente no dejó un comentario.Benjamin S.
El cliente no dejó un comentario.DAMIAN M.
The online early rental, that happened before the store opened, sucked. I didn't get an access code for the key until an hour I scheduled the rental. And you don't talk to a person, it's a chat. So they take their sweet ass time to respond. The people inside the store were super helpful and friendly.Darryl D.
Everything was great! I will gladly do business with Goin Postal again!PRISCILLA F.
El cliente no dejó un comentario.YVETTE A.
Really nice employees o service in this location I really appreciate all your help!!😉👍CLARA L.
The employee was very helpful and friendly!Jihye D.
El cliente no dejó un comentario.ERIC B.
He immediately stated that he will not rent the vehicle and will get the mechanical issues fixed.JASON P.
El cliente no dejó un comentario.Benevia P.
Customer service at phone call reservation, pick up, AND drop off was AMAZING!! Thank you so very much!Aubree H.
No improvement needed! This was the best experience I've ever had in truck rental service. Excellent customer service!!ESTHER B.
This place has terrible customer service, the employees are not knowledgeable about the uhaul products and they messed up my order every which way they could.Bobby S.
El cliente no dejó un comentario.Ribhi A.
GPS was not able locate us next to the truck. Unable to use contact less pickup. Disappointing.RONALD G.
Very professional and good service I would recommend to everyone I know thank you so Much for all your helpRENE S.
Great service and they went above and beyond by coming in early to have my truck ready.Cosme P.
El cliente no dejó un comentario.BETTY S.
The cab of the truck had crumbs all over the seats and liquid spills that were not cleaned up by the cup holders. When I picked up the truck the guy opened the back to show me it had the blankets and dolly but when he closed the door and put the lock on it he did not secure the door correctly and it came open while I was driving down the road. A passing car had to tell me it was open. They didn't explain how to open and close the back or anything else about the truck.Sabrina T.
El cliente no dejó un comentario.Dustin H.
Outsource reliable movers. Due to them we were running late on dripping the truck back off. Will never get movers outsourced by uhaul.JOHN J.
Your service is AWESOME!Alma V.
Great professional customer serviceCHARLOTTE G.
The gas tank was not full as indicated by the merchant. I was charged for a full tank, the gas gauge never moved. I was charged extraVictoria Y.
Very satisfied with the person in charge.Gilberto G.
Actually everyone was real pleasant and friendly. The only thing is that the truck needs me wipers and maybe a step stool for us short people.Linda C.
Very pleased with the staff very courteous and friendly. Very helpful.Gilberto G.
El cliente no dejó un comentario.ROSE L.
Very expensive $1.19/miles will never recommend this location to anyone.JOSEPH M.
El cliente no dejó un comentario.YONSIM J.
El cliente no dejó un comentario.LIDILIA A.
El cliente no dejó un comentario.MARILYN F.
El cliente no dejó un comentario.AMBER E.
El cliente no dejó un comentario.KATHLEEN E.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Javier G.
El cliente no dejó un comentario.SARAH K.
El cliente no dejó un comentario.RENEE LYNNETTE C.
BEST Uhaul rental I've ever had. I have been moving and rented from several locations but this one is by far the best one. Material was ready, clean and servicable. I will rent here from now onDavid R.
El cliente no dejó un comentario.Diana R.