Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Melvin was great! He is knowledgeable and helped me get the size truck I needed. His customer is the best!
Charlene Rainey
Rating:
4.0
Customer did not leave a comment.
Tashico Hanberry
Rating:
5.0
Customer did not leave a comment.
Ben VanHeusden
Rating:
5.0
Customer did not leave a comment.
Alan Mullinax
Rating:
4.0
Customer did not leave a comment.
Tashico Hanberry
Rating:
3.0
Customer did not leave a comment.
Kathy Greever
Rating:
5.0
Customer did not leave a comment.
Tom Greene
Rating:
1.0
Hire people that know what there are doing
Daniel Huskins
Rating:
5.0
Fantastic experience picking up the car dolly. They were so patient because I was having problems with my credit card going through , but we finally managed.
The manager, Mr. Davis is a real gentleman. I didn’t catch the other guys name, But he hooked me up perfectly, and I was on my way. Thank you U-Haul team Santee.
Jeff Mccormick
Rating:
5.0
Nothing. Awesome customer service!
Fylita Benjamin
Rating:
5.0
Customer did not leave a comment.
Mary Currier
Rating:
3.0
Was told I had to return vehicle at 3/4 full of gas. Once in truck, saw needle at 3/4. Refilled truck to 3/4 at drop off where was told, rightfully so, it was supposed to be 7/8. Was shown where 7/8 was circled on paperwork. Issue is that at origination what was told was not what was marked. True, I did not review the paper, but still should have been told the truth.
CURTIS PARKER
Rating:
5.0
Customer did not leave a comment.
Michael Hickman
Rating:
5.0
Really great service person !
Arthur Dameron
Rating:
5.0
Maybe a closer drop off location
Jeffery Corbell
Rating:
5.0
Great equipment and polite service. Will definitely use uhaul again and recommend to others.
Judy Lee
Rating:
5.0
Wonder experience Excellent customer service.
Gregory Singleton
Rating:
5.0
Customer did not leave a comment.
Matthew McDonald
Rating:
5.0
Customer did not leave a comment.
Mike Rizzi
Rating:
5.0
Customer did not leave a comment.
Steve heimbrock
Rating:
3.0
Customer did not leave a comment.
Patricia Murray
Rating:
5.0
Customer did not leave a comment.
Larry mCMILLAN
Rating:
5.0
Customer did not leave a comment.
Richard Archibald
Rating:
5.0
Good
HERBERT DAVIS
Rating:
5.0
Customer did not leave a comment.
Antonio White
Rating:
5.0
Customer did not leave a comment.
Gofiga Auto
Rating:
4.0
Customer did not leave a comment.
Herbert Bryant
Rating:
5.0
Customer did not leave a comment.
Cora Gifford
Rating:
5.0
none
dan bouldrick
Rating:
5.0
Kevon was excellent!!!
Frederick Ford
Rating:
5.0
Customer did not leave a comment.
johnnie collier
Rating:
5.0
Customer did not leave a comment.
Judith Waggener
Rating:
3.0
Customer did not leave a comment.
Sterling Price
Rating:
3.0
Customer did not leave a comment.
Sterling Price
Rating:
5.0
Customer did not leave a comment.
Gregory Cash
Rating:
5.0
helping nature person working. great and fast service
Suresh Patel
Rating:
5.0
Customer did not leave a comment.
Brayden Delgado
Rating:
5.0
None
Jerry Huffines
Rating:
5.0
Everything was good!
Barry McMorrow
Rating:
4.0
Customer did not leave a comment.
Christopher Cunningham
Rating:
5.0
Customer did not leave a comment.
THOMAS BROWNING
Rating:
5.0
Easy to get into with return truck. Mobile drop-off worked great and completed easily. I would them again.
Larry Blodgett
Rating:
5.0
Customer did not leave a comment.
lyneth zeneroso
Rating:
5.0
Great service
Melvin Dash
Rating:
5.0
Outstanding service and great equipment
george tabelle
Rating:
5.0
Customer did not leave a comment.
Alfred W Alletto
Rating:
3.0
Customer did not leave a comment.
CALVIN WILLIAMS
Rating:
5.0
The gentleman was so nice and made everything so smooth for me during this stressful day with my car. He responded back quickly as well when I did my reservations. Great customer service A+
Veronica Bryant
Rating:
5.0
Customer did not leave a comment.
Sheila Robinson
Rating:
4.0
Customer did not leave a comment.
John Wallace
Rating:
5.0
excellent staffing!
ELIZABETH JONES
Rating:
5.0
Customer did not leave a comment.
LANETRA RIVERS
Rating:
5.0
Customer did not leave a comment.
Jeron Bookhart
Rating:
5.0
Auto transports need a better ratchet mechanisms for front wheel tie downs. Once tightened & after a trip these ratchet straps are very difficult to loosen for removal. Otherwise, all OK.
Tom Greene
Rating:
5.0
Customer did not leave a comment.
Tom Greene
Rating:
5.0
Customer did not leave a comment.
Lamarcus Bosier
Rating:
5.0
This location is always great to deal with
Jeffery Corbell
Rating:
5.0
Keavon is excellent at the job and very pleasant. I will pick this shop over any.
Regan Perry
Rating:
5.0
Everything here was good. The guy that came out greeted me with my name and was very helpful in dropping off the trailer. My fault, I went after they closed and wasn’t aware of the after hours drop off so I ended up keeping it another day. Still made my deadline without having to pay for an extra day. Good job.
Bill Walker
Rating:
4.0
Maybe have more gas in the uhaul and have the uhaul ready accessible, meaning out in front ready to go if you have a reservation.
PAMALA FOX
Rating:
4.0
Customer did not leave a comment.
Mark Framiglio
Rating:
5.0
Customer did not leave a comment.
Damen stambuagh
Rating:
3.0
This issue was your internet/phone service. They sent me to a dealer who wasn't there and did not have a trailer. Then they sent me to a town 25 miles in the wrong direction to wait for three hours. I lost a lot of money and time. The worst customer service ever.
Peter Davis
Rating:
4.0
Customer did not leave a comment.
Barbara West
Rating:
5.0
Customer did not leave a comment.
Lonnie Duwyn
Rating:
5.0
Customer did not leave a comment.
Kathryn Gable
Rating:
5.0
Everything on the truck worked fine but was in much need of new windshield wiper blades.
Dannie Lindquist
Rating:
5.0
Customer did not leave a comment.
Timothy Reddy
Rating:
5.0
Don’t need to change anything they do great job always
Jeffery Corbell
Rating:
5.0
At this time everything is good.
Peggy Hopkins
Rating:
5.0
Customer did not leave a comment.
William Schmidt
Rating:
5.0
Great Service
Wilton Renew
Rating:
4.0
Customer did not leave a comment.
Patricia Harlow
Rating:
5.0
Extend the time frame rental charge for a trailer from 6 hours
Bruce Kircher
Rating:
5.0
The young man that helped us was very easy to deal with. Our reservation on line was also easy and we knew what to expect when we got to pick up location.
Norman Schmerbeck
Rating:
5.0
Customer did not leave a comment.
Sonia High
Rating:
3.0
Customer did not leave a comment.
Susan Kircher
Rating:
5.0
Customer did not leave a comment.
johnnie collier
Rating:
3.0
Customer did not leave a comment.
Mary Geddings
Rating:
5.0
Customer did not leave a comment.
Charles Jamison
Rating:
5.0
Customer did not leave a comment.
johnnie collier
Rating:
5.0
Best place to rent from and return to. Outstanding customer service.
Carl McCoy
Rating:
5.0
Customer did not leave a comment.
Mark Loehndorf
Rating:
5.0
Manager was courteous, well informed and customer oriented. Made a date rental change effectively and without additional charge,
Would use, again.
Brian Chermol
Rating:
5.0
Customer did not leave a comment.
Jacqueline Mills
Rating:
5.0
Love being able to drop off the trailer at anytime. Makes it so I don’t have to take off work to return.
Jessica Combs
Rating:
5.0
Customer did not leave a comment.
Pamala Fox
Rating:
5.0
I had no issuies. It was fast and convenient.
Johnnie Sellers
Rating:
5.0
Customer did not leave a comment.
Gerald Tryhane
Rating:
5.0
Customer did not leave a comment.
JERRY TYLER
Rating:
3.0
Customer did not leave a comment.
Janice Brown
Rating:
5.0
very impress !
JEANNE CLARK
Rating:
4.0
I have no recommendations for improvement. I found they worked with us well and were very helpful in arranging our rental.