Did not like that head office called the night before pickup to tell me that they did not have my 15ft truck and that the only vehicle I could have was a 26ft supermover to travel a 1000 miles. Second strike for youhaul.Frank B.
Customer Reviews for GNS Renovations Inc
(Distribuidor de U-Haul del vecindario)
Elmsdale, NS B2S1A4
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We justed dropped off the truck and left the keys in the provided box.CHARLIE V.
El cliente no dejó un comentario.Chris O.
Best UHaul location I've come across yet!rob G.
The fuel Guage got stuck below the half way mark so we ended up putting much more fuel in than necessary because until we ran the vehicle for a while the Guage wouldn't go up to half.Jackie M.
For two years I rented a 4 x 8 trailer for $98 +tax. This year it was $249 + tax. Predatory pricing which I assume you will blame on Covid or the Ukraine war. I will not b renting from you again.FRANK R.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.LARRY L.
El cliente no dejó un comentario.Travis A.
El cliente no dejó un comentario.Trevor C.
Nothing to improve at all! This location is fantastic! They went above and beyond to assist me in my rental needs. Was flexible when weather interrupted my plans. Will be using them in the future!Danny W.
It took 40 minutes to get the paperwork done. The car dolly was bury in Snow, the shackles were frozen hard.don F.
Everything was great. No surprises. I used a the trailer and brought it back. No problems and no hassles. Just the way it's supposed to be.David A.
El cliente no dejó un comentario.Pam K.
Great location and friendly service. ThanksSebastien R.
El cliente no dejó un comentario.MARK J.
El cliente no dejó un comentario.Kathy D.
Clean the vehicleIan B.
El cliente no dejó un comentario.Gregory C.
Everything went greatROBBIE M.
The floor mats in the truck were all muddy.colleen T.
El cliente no dejó un comentario.Ananthu G.
Absolute best location and care for their customers 👏SUZANNE NINA B.
Overall, terrible experience with U-Haul from the start. It was not sleciacially the people at this location but instead the mere communication between branches and the usability of the app we were supposed to use to get access to the car after hours. Of course, I was informed the sign in process would be seamless, instead, the app didn't work and my dashboard was different from the one in the video to access the key box to get the car. We were told there's 24hr service and it took 2 hours in freezing rain to get a hold of someone who finally was able to help. Terrible experience from start to finish with the app and my reservation not being found using my own name. No beef with this location but the experience sucked. Would definitely reconsider before using U-Haul againMATTHIEU N.
Very helpful, very friendly!Joyce M.
El cliente no dejó un comentario.martin S.
El cliente no dejó un comentario.Eric N.
When I booked the uhaul I booked it for 3 days. The confirmation came for it being booked for 3 days. When I picked up it was put in as one day so when I dropped it off after 2 days and I thought it was early it was actually late and I lost my $60 deposit( I paid cash) This is the second time this has happened. I ended up paying way more for 2 days then I should have.Amanda L.
El cliente no dejó un comentario.Volker E.
This location is very helpful in arranging rentals to suit my sometimes demanding requests. Very good customer service, EXCEPTIONAL!!!!!! Thank you!!!!Roger L.
good site to pick up and drop off and great service!Maureen M.
Wanted to rent in Truro but was not available. GNS filled my needs well.David J.
Rented a trailer for one day, paid for it upon pickup and then had to pay again when I returned it to a different location. I was told they couldn't refund the first charge, and that it was my responsibility to go back to the pick up location and get my refund. Poor service on behalf of U-Haul.Brandon D.
It could be clarified that the odometer is actually in miles and not kilometers. It didn't make a big difference to me as I didn't travel very far.Kathy D.
Quick, seamless and very courteous. Highly recommended to any users.Stephan L.
El cliente no dejó un comentario.ROBERT JAMES M.
Burn the entire company to the ground and rebuild.Jeff M.
Shelley and her husband are the very best. They are always so quick and make it easy to to rent hitch and get on the road quicklyjames W.
Great Customer Service.ProVisionWindow S.
The young lady at the counter was great. PLEASE! have the phone calls go directly to the rental location, not the call center.JON B.
El cliente no dejó un comentario.JAMES THOMAS S.
I was surprised to get the auto text re: return...I was under the impression from our phone call that the van was due any time on Sunday, not 24 hours from pick up. After looking it up, I realized it could have been extended, but it created a misunderstanding with my sons that halted the moving job.(therefore fewer km than estimated) No one mentioned taking pictures of gas gauge, cleanliness etc, which I did, but had already handed in the keys.Joanna M.
El cliente no dejó un comentario.E FRANK R.
El cliente no dejó un comentario.Andrew S.
Great communication and very friendly serviceCindy M.
Nothing very happy with the srrvicePATRICA M.
El cliente no dejó un comentario.Valerie H.
El cliente no dejó un comentario.Kenneth L.
Servicio al cliente de excelencia.Lesley H.
El cliente no dejó un comentario.WENDELL BARRY B.
Friendly and knowledgeable staff.Resources S.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.Marc P.
I don't mean to sound negative by putting "Average" for the location - I just wasn't really "in" the location and didn't deal with anyone there because I did it all through the app. Biggest negative experience I had was getting the key out of the lock box. I think it would be useful to have a picture or drawing of where the lockbox is located and how the locks work. The switch on the lock was not easy to turn. I'm not sure if it was kind of frozen or if it's just old. It was too small to be able to easily grip and open the lock. Maybe it's better in warmer weather or maybe the locks just need to be replaced?Chris B.
Shelly went above and beyond to help us and even landed a tool to help us build our furniture!Ryley K.
Well I want to say lower prices but that's not realistic. We realize we're getting a good deal on vehicles. CheersBryan L.
El cliente no dejó un comentario.patty C.
El cliente no dejó un comentario.Bill C.
El cliente no dejó un comentario.chris B.
El cliente no dejó un comentario.Tanya Marie E.
Quick and easy process. Very friendly staff. Charges as expectedKeith B.
I didn't realize that there would be a cleaning fee of $20 added to the cost. It would have been nice to have been told this as I would have cleaned the vehicle myself. Thanks TracyTRACY ANN I.
shelley is very pleasent and accommodatingJim H.
El cliente no dejó un comentario.Roger L.
El cliente no dejó un comentario.Colin N.
El cliente no dejó un comentario.Kevin B.
The online ordering of products (king size mattress cover) did not work.BRAEDEN B.
The rental location was not the problem. The ridiculous online rental booking was a big problem.Alan B.
El cliente no dejó un comentario.Yves L.
Difficult to improve upon; I had a great experience e with GNS.Les B.
The uhaul self drop off system would not work. I have used this system before and liked it. I must say it is discouraging when it won't. Other then that .. thank you for the rentalJeff P.
The lady at the counter was so helpful; we had a great experience. Thanks again.Andrea K.
Shelley and Geoff Cole have excellent customer service and put on the extra effort necessary to make their business stand out. A pleasure to work with.Cory B.
El cliente no dejó un comentario.Ryan D.
A particular mention of the staff member that looked after me, she was great.Robert T.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.angela A.
Great service, super friendly and accommodating!Scott R.
El cliente no dejó un comentario.Ken M.
El cliente no dejó un comentario.Redge D.
El cliente no dejó un comentario.Dwight I.
Fantastic service. Great locationCharlene M.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Melissa L.
Good service.Bruce M.
When the day came to pick up the moving truck I was advised that I was getting a 26 foot and not the 17 foot I reserved. The milage to where I was going was considerable meaning that the gas bill I was left with significantly higher than what it would have been had I got the truck I actually reserved. There needs to be more of a relief for this that just charging the day rate of the smaller vehicle.Joe A.
To bad they are not listed on the Uhaul site, kept trying to send me to the Tractor dome in Milford. Drove down to GNS and booked it direct.Warren H.
Everything went fine and very smooth. Thank you for making it easy.Dawn E.
El cliente no dejó un comentario.martin K.
Staff are absolutely amazing and so very friendly. Would definitely recommend this location to people as the location is easy to get in and out of and the staff explain everything very clearlycecil F.
Great customer service and exceptionally friendly. Will use again soonPaul H.
El cliente no dejó un comentario.Barry L.
El cliente no dejó un comentario.Trevor Y.
Very friendly staff and excellent customer service.alexis D.
El cliente no dejó un comentario.Michael O.
Shelley was great to deal with.Evan L.
drop the mileage ratesPatrick M.
Cargo van was nearly new even had cruise control. Very easy on fuel over 800 km on $120james W.