Used this facility 3 times and each time I had excellent service.
JOSE H
Customer Reviews for Global Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a running light out and they suggested I could take it somewhere at my expense and have it fixed.
RAYMOND SGreat customer service.
Patrick GThe vehicle was nice
Jacqueline hThe lady was Great but the ratchets to put the nets around the tires were so hard to use we had to go buy WD-40 before we could get the car secured on the trailer.
Caroline MPersonnel was out to lunch and indicated extended time to run some personal errands. Was advised to return to the location at another time. Instead, I used the UHaul App to return the trailer on arrival.
antoinette RThe lady who helped me at this U-Haul site was very friendly and wonderfully helpful!
Allen JFirst location were jerks. Second location was excellent customer service.
Tim OGreat person helped me out at the location. I will definitely use this location again.
Carlos LYes we had excellant care at this location Personal could not have been more helpful in anything we needed or any questions we asked yes we would highly recommend this drop off to one and all . Personality was a plus with the personal here ...Patricia and Merrill
KEVIN KFriendly staff, but they need to have a keychain tester with lights that can show if each wire has power. I wasted several hours driving around town - including trying to get last minute service from a dealer - when my wiring adapter may have been a bit loose, the trailer didn't have working lights, or the sun glare made things difficult to view properly from an upward looking angle. When my wiring was checked by another U-Haul location with their tester everything was working fine, but I lost a bunch of time and ended up paying for an extra day's rental because basic troubleshooting was impaired by a lack of what appeared to be very simple testing equipment.
Lanny GCrystal is amazing.
Mike ZVery good customer service
Thomas WNo
carlos vThis was absolutely the worst experience I have ever had with uhaul in my entire life!! The equipment I paid for was not in my truck and the office would remain closed for another 4 and half hours, The gas had been siphoned out of all the uhauls, the gas light was on, and when I called I was told there was nothing they could do until the office opens, so I went ahead and left after taking pictures, and told customer service I would speak to the office when I get finished. I was told I wold be reimbursed, yet at drop off 6 hours early, I was treated as if it wasn't the man's fault at all, and I was an inconvenience and was told he doesn't handle returns that I need to call that number back. I was told my deposit would be back on my card within minutes yet 7 hours later and still no deposit or no refund at all!! Definitely would not recommend this location, STAY AWAY!!
DeLaina MHard to contact people at this location. Had difficulty in getting return of trailer documented. Had to call UHaul 1-800 number to resolve.
Mark GService was truly excellent! Very easy pickup and drop-off - online reservation system worked very well
Alan MI'm so bad with names but the lady was super nice with a great sense of humor. And I absolutely loved the 4 legged customer service greeter!
JENNIFER FNo one was present in the office when I arrived to pick up my rental truck at the time I had reserved. The office person came 35 minutes later than my reserved time and this created an inconvenience for me and my scheduled move. Once I had the truck everything went fine from there.
John RIt was a nerve racking hassle. I was over charged for fuel.
charlene lThe attendant damaged my bumper while removing the trailer. Scraped the paint off on my new truck.
Charles BThey did not have the the dolly I ordered. I had to pay extra for an appliance dolly.
Patrick LAbsolutely great experience at the Candaleria location.
Aaron GFloor board was full of mud. Windows we’re dirty truck was dirty.
Vincent RThe people that used the truck before me, did not clean or put gas in it. So when I picked it up, it needed to be swept and I had to put gas in it just to use it. The lady in the office was very nice and apologetic and offered to clean it out.
Renae RAwesome customer service! She was friendly and kind. Easy drop and good location! Will only rent from this location. Thank you
Chad WGreat service! The manager (can't remember her name) went above and beyond to help me and she didn't have to. I was having problems with the mobile pick-up service and the store didn't open until 11:00 am. She was in the office early and decided to help me anyway. There are still good people in the world .
Charles HCrystal the check out girl was incompetent. Lazy and slow. Pushy about me declining extra insurance. Terrible experience.
Jon MNot to much the attendete was great and very professional
Thomas WThis location only does uhaul from 11-5 pm. I was not informed of this as my pick up time was 10:30 so had to come back later in the day to get my trailer which interrupted my schedule. Customers should be made aware of this stipulation
Tuesday DFriendly, efficient service.
ARCHIE WExcellent customer service! Very quick and easy! Yea
Margaret RGreat job
Brett MThe person that helped me was friendly and professional. She was very good
Charlie WEnsure the employee knows what they are doing if left alone. Especially only a couple days in on the job.
Elizabeth MThe person who was checking us out was new and took a little while.
Andrew S