Comentarios de los clientes para Glen's Garage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Glen's Garage

Clasificación general:

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VALENTINO C.
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My rental turn in was handle with excellent care and professionalism.

Daniel E.
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El cliente no dejó un comentario.

RUSSELL SCOTT S.
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Very quick service!

Rudy L.
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Better customer service....moving is stressful enough for anyone, and to get a call from corporate at 3pm the afternoon before we are supposed to move that there was not a moving truck available (that was booked a week in advance and already paid for!!) was extremely frustrating to say the least!! We ended up having to drive an hour out of the way to another location to finally find a truck at a location that was 5 minutes from closing....we will not use U haul ever again and will not recommend to anyone moving.

Michael S.
Clasificación:

Bring your prices down.

MICHAEL T.
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Awesome help

Regan W.
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El cliente no dejó un comentario.

Amber C.
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El cliente no dejó un comentario.

Greg B.
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El cliente no dejó un comentario.

Dhanila P.
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El cliente no dejó un comentario.

Daniel G.
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El cliente no dejó un comentario.

Brian S.
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El cliente no dejó un comentario.

Paul L.
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El cliente no dejó un comentario.

DeAris H.
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The drop-off was quite pleasurable. The customer service representatives were helpful, inviting, and knowledgeable. I even got tips about the city!

sharon J.
Clasificación:

I wish these questions had more to do with the reservation process, which has nothing at all to do with the locations of pickup or dropoff. Your reservation system now is horrendous!!!!!!!! If I wasn't so remote, having no other options (except using horse trailers), I would have looked elsewhere for a truck!!!! I felt like I went through hell getting a truck due to your reservation system! I wasn't sure there would be a truck for m to pick up until I saw it sitting there the day I went to get it!

Louis P.
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El cliente no dejó un comentario.

ANTONIA G.
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Make it 24 hours to rent or a whole day with out charging for 2 days

susan S.
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Employees should be wearing masks

Antonia G.
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They were so fast,made me feel so at ease there courtesy was so impeccable they had me ready to go in no time ,the return was just as easy ,except they didnt have the dolly I needed they switched it out for me ,but realized I didnt need it after all ,I would go back in a heartbeat,,Thanks

Mark C.
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El cliente no dejó un comentario.

kenneth J.
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El cliente no dejó un comentario.

Natasha U.
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El cliente no dejó un comentario.

Mark W.
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Send some appliance dollies to this location like they have been requesting. Website allowed me to rent one but this location had none available and hadn't for 4 or more months.

Gretchen L.
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El cliente no dejó un comentario.

Mitchell W.
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El cliente no dejó un comentario.

Melanie D.
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El cliente no dejó un comentario.

Abbey B.
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El cliente no dejó un comentario.

Abbey B.
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El cliente no dejó un comentario.

Jessica C.
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El cliente no dejó un comentario.

Austin E.
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El cliente no dejó un comentario.

Zachary T.
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El cliente no dejó un comentario.

aida A.
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It was perfect.

Bradley D.
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El cliente no dejó un comentario.

Shawna M.
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El cliente no dejó un comentario.

BILL G.
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great service....

Gregory M.
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El cliente no dejó un comentario.

Jorge B.
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El cliente no dejó un comentario.

Kenneth A.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

theresa T.
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El cliente no dejó un comentario.

jessica K.
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No improvement needed

David L.
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Glen's Garage did a great job with my rental. They had all the necessary paperwork and helped me hook up the equipment in the yard. They even waited to connect the trailer while I purchased the proper hitch for my truck. Outstanding job!

anthony A.
Clasificación:

I would have liked for them to cover how to drop the side wheel wells of the trailer i had to figure it out on my own. But it was not difficult. I would not deem this as a failure on the part of the Glens, tho.

Michele P.
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El cliente no dejó un comentario.

Nicolas M.
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ATTN. MANAGER I FEEL I SHOULD BEEN TOLD THAT IT WAS GOING TO BE EXTRA CHARGE AHEAD OF TIME , END NOT FIND OUT AT THE TIME THAT I WAS TURNING YOUR TRUCK BACK. THAT IT WOULD BE EXTRA CHARGE SINCE I RENTED THE TRUCK FROM PORTALES NM TO ALBUQUERQUE NM AND I ONLY DROVE THE TRUCK FROM POINT A TO POINT B AND NOTHING ELSE. PLEASE ADVICE ABOUT THIS I FEEL THAT I WAS MISLEAD. ON WHAT THE RATE SUPPOSED TO BE.! PLEASE ADVICE CELL # 505-385-3214

kritsti C.
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El cliente no dejó un comentario.

Donna R.
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Everything and everyone were great!!

Dennis B.
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Great service

Joel R.
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Very kind and super helpful throughout the rental process! The tow dolly was in great shape.

YARIELA J.
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Everything was great

Amy U.
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El cliente no dejó un comentario.

Robert S.
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The customer service was excellent. The only complaint I have is with the truck itself. It really needs cruise control for long trips across country.

Donald H.
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Great service

CONNIE F.
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El cliente no dejó un comentario.

Robert C.
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The truck smelled like smoke. Had to use Lysol to try and get rid of the smell.

Joel R.
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Make your trucks more fuel efficient. Provide trucks with cruise control system.

Sarah P.
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El cliente no dejó un comentario.

Nathan B.
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El cliente no dejó un comentario.

Jerry O.
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The pickup location was not the location I originally made the reservation for, I had to drive 20 miles to Glens Garage to get the requested vehicle. The truck was dirty on the outside and swept out the inside when doing the predeparture inspection. Once loaded and I experienced an ABS and Parking Brake light and warning sound, I stopped to request assistance and after waiting 45 minutes received a call stating it would be two hours before a repairman would be able to get to me. I contacted the U-Haul person again and was told to proceed to Herford, TX where a U-Haul dealer would repair the trouble. The dealer was unable to diagnose the problem and directed me to Amarillo, TX to a larger dealership. The person in Amarillo told me to drive the truck with the ABS light on and report it when turning the vehicle in. I drove but had to stop every 30 to 50 miles, turn the truck off to silence the alarm. This continued for the 700+ mile trip that normally took 10 hours but due to the numerous stops took 16+ hours. I was offered another truck in Amarillo but due to the fact it took a full day to load the truck with furniture and personal belongings there was no way I was going to attempt to transfer items to another vehicle as would have delayed me at least one if not two full days. The trip ended after dark and headlights were extremely dim and not aimed properly to allow for safe travel, if not for a vehicle in front of me I'm not sure I would have made it to my final destination safely. I was never offered any refund or compensation for the delay or troubles I experienced!

Angela F.
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El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

Troy H.
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El cliente no dejó un comentario.

Randall R.
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El cliente no dejó un comentario.

Jerry G.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

Michael R.
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For a service grage it was clean for the most part

Terri C.
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El cliente no dejó un comentario.

Kayhan K.
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El cliente no dejó un comentario.

Gary W.
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Very friendly, checked equipment and I was on my way.

ILA J.
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System was down when I called to confirm my rental the day before, was a bit concerning that such a huge company such as uhaul could have such problems.

cindy A.
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El cliente no dejó un comentario.

Sara K.
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El cliente no dejó un comentario.

Andrew M.
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El cliente no dejó un comentario.

Wayne H.
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El cliente no dejó un comentario.

Christopher D.
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The man who helped me was very good but he had lots of problems with the booking website. It probably took thirty minutes to get through the paperwork, no fault of his though.

JOSEPH B.
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El cliente no dejó un comentario.

Carol F.
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El cliente no dejó un comentario.

Sharon D.
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Very helpful with hooking up the trailer and going through the rental process. The process seems a bit longer than necessary, but that wasn't their fault.

John S.
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We had a very pleasant time with the car hauler. I would only suggest more option of placement of vehicle on the trailer. The position puts way to much weight on the tongue of the trailer and therefore the tow vehicle. Thanks

Richard S.
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El cliente no dejó un comentario.

David R.
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El cliente no dejó un comentario.

Heidi S.
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El cliente no dejó un comentario.

Trevor F.
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El cliente no dejó un comentario.

Clay L.
Clasificación:

Individual that hooked the trailer up used a huge set of water pump pliers to crank the latch as tight as possible. That made it to where when I went to drop it back off and unhook it I had to fight with it over 30 minutes with tools to finally get it to loosen enough to be removed by hand. If I had a normal solid ball and not a changeable ball that swivels it would have bound up and caused issues turning. I understand it needs to be tight but that type of latch is more than sufficient when tightened by hand as it's designed to be done. If I ever use them again I will watch them and not let them hook it up improperly again.

linda O.
Clasificación:

Friendly when we returned rental.

Michael C.
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El cliente no dejó un comentario.

Emily R.
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El cliente no dejó un comentario.

Lynette T.
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El cliente no dejó un comentario.

Robert Anthony S.
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El cliente no dejó un comentario.

Debra P.
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El cliente no dejó un comentario.

Bearclaw S.
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El cliente no dejó un comentario.

Heath N.
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El cliente no dejó un comentario.

Alejandro C.
Clasificación:

Overcharged for an extra day, returned to location and time specified in rental agreement. Final bill being disputed and awaiting a reply from U-HAUL

Gary R.
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El cliente no dejó un comentario.

ANN S.
Clasificación:

El cliente no dejó un comentario.

Micah C.
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Excellent customer service. I was running a little late and was going to arrive after they closed but they were willing to remain open until I was able to arrive.

elyssa C.
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El cliente no dejó un comentario.

Alfredo B.
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El cliente no dejó un comentario.

Phillip L.
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El cliente no dejó un comentario.

Colonel P.
Clasificación:

The particular truck that I rented would leak water through the cab on to the driver's and passenger's shoulder near the seat belt. Driving in the rain was extremely annoying. I also asked for a truck that had cruise control if possible, but I was given a truck that did not have this feature while the truck that had cruise control was given to someone else.

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