This location tried to scam my disabled veteran brother. The telephone support from uhaul corporate was wonderful and did a great job setting everything straight.Damon M.
Customer Reviews for Glen Burnie Marathon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Uhaul app takes more than 30 minutes and doesn't support photosJoshua R.
El cliente no dejó un comentario.JENNIFER T.
Got the service I paid for.Francisco M.
El cliente no dejó un comentario.Zack M.
I would like to know what the $93 charge isWayne K.
El cliente no dejó un comentario.Davon B.
El cliente no dejó un comentario.Jacob B.
Make sure the person who runs that side of the business is doing there job and making sure the equipment is ready to rent out and cleaned. Also, there should be a designated spot at the location to conduct business and not at the actual gas station pumps itself. Truly would not recommend this site to nobodyChristopher J.
The problem I had was not with this location, it is that UHaul moved my original rental location to another site that was 50, yes 50, miles away. Not okay, I lost multiple hours that day having to deal with this issue.Kelly W.
El cliente no dejó un comentario.Sydney H.
I was given incorrect pickup location in Glen Burnie Md then when I asked and called uHaul from there they sent me to a pickup location in Annapolis. when I got to Annapolis they said they didnt have the trailer and they called a different number and said it was in Glen Burnie - wasted two hours going back and forth. Uhaul scheduling information is a problem and incorrect information at call centersNicholas S.
El cliente no dejó un comentario.Kurt D.
El cliente no dejó un comentario.alvin N.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.HEMANT P.
The trucks gas level was wrong when I picked it up and dropped dramatically when I left the lot. I have photo evidence of it dropping when I left the loft and got to the freeway. I should not be required to top it off past what I was given.CHASE A.
El cliente no dejó un comentario.PETER L.
The uhaul representative was rude and did not connect the trailer. I had to call customer service to report it. The trailer was not inspected thoroughly. within 30 minutes, I had to call help for a flat tire and it took two hours to get it fixed.MAMADOU B.
El cliente no dejó un comentario.Henrietta W.
El cliente no dejó un comentario.Edwin D.
everything ran smooth and professionalSCOTT B.
did well fast, accurate rates, good service, thanksPETER L.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.Alex R.
Was surprised that a Gas station was also a U-Haul business. It was more of a self serve Uhaul dealership, where the customer did everything except for the paperwork. The owner came out of his little bldg once to look at the hookup to make sure it was correct. It was a good thing I didn't send my wife to pick it up.John M.
This was my second time using this location they are always friendly and courteous I will always use from now onKara Y.
El cliente no dejó un comentario.Maggie W.
Standing out in cold trying to conduct business!!STEVE F.
Update your trucksRICHARD P.
El cliente no dejó un comentario.MOHSIN K.
El cliente no dejó un comentario.MASOUD M.
El cliente no dejó un comentario.IRIS R.
The office was closed and I have to wait 10 minutes and the did my return online because nobody showed up and they supposedly open at 9:00 amStefany S.
El cliente no dejó un comentario.Michelle A.
El cliente no dejó un comentario.LEA P.
El cliente no dejó un comentario.CRYSTAL P.
El cliente no dejó un comentario.BILAL M.
El cliente no dejó un comentario.MARJORIE H.
When I picked up the vehicle the passenger side rear wheel was severely under inflated. When we questioned it to the rep we were told we had to fill it as it wasn't his responsibility. The passenger size mirror was loose and I had to tape it into position in order to see the side of the van correctly, this is a safety risk. I didn't realize until I was returning the van that none of the rear lights were working, the break, Left/Right blinkers are non functional. I was lucky I didn't get rear ended at any time during my move. Clearly this vehicle is in desperate needs of maintenance or repair. If this location is responsible for upkeep to the vehicles, I would not use nor recommend using this location for rentals.LUAN L.
The clerk at this location needs to honor their verbal promise to waive their excessively high gas fee and unnecessary questionable ??? surcharges on the 10 feet moving truck.CHRISTOPHER M.
El cliente no dejó un comentario.BETHANY E.
Received the truck with gas tank light on, dirty, and smelled like cigarettes. The cashier said that I needed to return the truck with 1/4 of gas to refund the cost and they did not do it. I do NOT recommend this location for Uhaul. HORRIBLE SERVICE!!!Joshua R.
You need to make sure vehicles are inspected properly. I'm a regular customer and this is the worst experience I've ever had. Will not use this location again.Dale P.
This site was ok, but the U-Haul online process is awful. It is MUCH slower checking in and returning than dealing with a human. The website is incredibly slow and it took 30 minutes to return the van. Also, even though they say you can do the check-in yourself and bypass an agent, you still have to go to an agent to pick the keys. The online process is terrible. I do not recommend it. Also, they overcharged me online by at least 30-40 miles. When I checked in, the site would not let me manually enter the odometer mileage. I assumed it was correct, but it definitely was not. I made 4 trips for at 40 miles a piece, plus an additional 2 miles (162 miles), but I was charged for 198. This is a scam. I feel bad giving this location a bad review as the issues are probably with higher ups, but my experience over the last 2 days (checking in/returning) was the worst rental service I've ever experienced, and I will definitely look around and not use this company again.Jeff H.
Moving is a very tiresome experience. The staff person made renting the u-haul truck any easy, timeless experience. He was very polite, greeted me with a smile and explained everything in details with patience. This young man is an asset to the company. I would high recommend this particular office when a truck is needed.MARSHA W.
Service was exceptional. Upon return of the vehicle, my cell phone died before I could confirm the Uber home. The associate loaned me his charger but, given the age of my phone it took a while. The associate tried to call a cab for me also. In the end, my phone finally took enough of charge for me to reserve an Uber just as the sun was setting. The whole process took about two hours throughout which time, the associate was always pleasant and sincerely helpful.CAROL W.
Make sure that a truck is available at the place the customer reserved it at. I reserved my truck 11 days prior and when arriving to pick up truck, was told they do not have one for me. Called traffic, they reserved truck for me at 2nd location, got there, no truck! Called traffic again, was sent to 3rd location, which I finally got the truck. Wasted a lot of my time and gas! What is the purpose of reserving a truck, if it's not gonna be held for that customer?????VINCENT P.
El cliente no dejó un comentario.TIONIE D.
Great jobBRENDA H.
Nothing, everything is perfect, Customer service is vary good, fast, and simple to rent it. Gracias NELSON F.
El cliente no dejó un comentario.DIONNE J.
Very positive experience. The stuff we are very friendly and helpful. My phone was ready to go as scheduled at 10 AM. I would not hesitate to recommend this location or to rent from this location myself in the future.MAUREEN M.
Only problem I had was a turn signal light was out and low tire pressure light on, but that was after I got it. I let the guy know when I dropped it off. Everything went fine besides that!JABIN V.
No improvement needed. I experience was fast friendly customer service. I reserved my truck online. Paid when i got there, received my keys and I was on my way in less than 5 minutes. Great experience, will be back again next time at this location.Zibeon P.
The truck need maintenance many dashboard lights on include the check engine & poor truckSALEH F.
They were very helpful and professional.KAREN R.
Great service!TRACY H.
Something was wrong with the gas mileage I used 27 miles yet it took 10 gallons of gas to refuel.JESSICA V.
These gentlemen were awesome. Definitely will be using their service when moving again. They made the process EXTREMELY easy.TABETHA R.
I am more concerned about Uhaul's customer service line. I tried for some time to reach someone after being stalked by a man in the dark parking lot where I had to return your truck. Too busy...transferred more times because I had the wrong department, only to be put on hold again. I'm tired from being scared. Do you care?DONA S.
My reservation was for 10:30 and they weren't done cleaning it until 11am so I paid for the truck for six hours but only was allowed to use truck for four hours because they basically double booked the truck and had no other trucks available. Worst experience I've ever had with u haulLAURA R.
El cliente no dejó un comentario.RAYMOND S.
El cliente no dejó un comentario.LATANYA K.
El cliente no dejó un comentario.KELLI S.
Check the back to make sure it was clean and clear upon arrival. Once we entered the back to start loading found a dead RAT. Was not pleased. Manager did credit $20 upon return. Thanks to the manger but experience was still unacceptable.Dawn S.
The location was fine, it was the verification process that was the problem for me. The agents tool entirely too long to verify the contacts that I listed as alternate and said they couldn't get in touch with them, and one of them was right next to me, they never called until I initiated the online chat thru the app. The app was very frustrating and didn't work as it should, it wouldn't complete picture uploads for the license or return verification, I have a Samsung S10+ which takes excellent pictures so.I know it wasn't my phone. I had to get everything done manually by the location attendant, waste of time to reserve thru the app, more problem and delay than it was worth!Maurice S.
Had to wait in the rain for nearly an hour. He attendant told me he could not help with uhaul approvals. The system referenced my phone number as an inappropriate alternate contact however my husbands name and Drivers license is on the account. Driver sold the truck i needed as I was waiting approval for pick up from uhaul.com. Sold me a truck that was already reserved from someone, I feel bad the person would have to go to another uhaul when they reserved days ago. Company blamed everything on uhaul and said they can not assist in any way. After waiting for an hour the system mentioned I should ha for pick up directly with the attendant. He sold me another uhaul that was reserved already after literally telling me he could not help and I should gps another location. Waste of time!!!! I was able to pick up after 2 hours of complaining and waiting for uhaul Corp to answer the phone, which they never did. I have screen shots of waiting on hold for 1 hour 36 minutes.Anthony B.
This location needs to abide by the contract. Abysmal.DOMINIC L.
Truck had no ramp on the 27 ft one. Motor was under powered and in its last legs smoking for 60 miles thank god it didnt break down was the best thing.SALVATORE V.
The only issue I have is that there was a discrepancy between the initial odometer reading I photographed and submitted when I picked up the truck and the initial mileage listed on the final invoice.David C.
El cliente no dejó un comentario.KEITH M.
El cliente no dejó un comentario.Jeffrey L.
El cliente no dejó un comentario.GERALD S.
El cliente no dejó un comentario.CAITLIN S.
Very very good customer service. Clean truck and quick in and out. Rental blankets clean as well. Great experienceDavid G.
El cliente no dejó un comentario.jessica H.
El cliente no dejó un comentario.Geoffrey T.
so easy to deal with.Ronald K.
It would be great if someone was available to reposition trucks nearby if one was available. The closest locations to me said there was no truck available and I had to go to one further away to get the truck. It would be very convenient to have the truck delivered to a closer location for pickup. The customer can pay a slight fee for that. Alternatively, it would be great for the app to tell us when a truck would be available. If it is a couple of hours after we requested, please let us know because we would likely wait. There were supposedly no trucks at the locations closest to me. I waited four hours to pick up a truck from a location further away. I saw the truck I wanted available at the closest location when I was driving back. It would be great if we can be notified when a truck was expected back.SHAWNIELLE P.
El cliente no dejó un comentario.EDWARD R.
El cliente no dejó un comentario.Mary J.
El cliente no dejó un comentario.RUBY N.
Everything is as fantastic and professional as no one can complain. The most favorite at this place is the exceptional friendliness that even a tough customer would be satisfied. Gracias.HOANGKIM N.
Very pleasant experience. Friendly employee, prices are fair and very nice vehicals.JOSEPH M.
The staff was very friendly. The check in was fast. And The check out was faster. I would use this Uhaul location again.KENNETHRENDELL P.
Good customer serviceREGINALD F.
Guy inside is very friendly and easy to work with . Very easy renting from this spot. Excellent equipment and clean an well maintainedCRAIG S.
El cliente no dejó un comentario.RIKIE R.
El cliente no dejó un comentario.EVAN G.
No one was there when I returned the vehicle so I had to do a self return. When I rented a vehicle, the sales person did not tell me that they would be closed on the day when I was returning. In fact, it appeared that even the gas pumps were off and I had to drive to another location to put fuel in the truck before I could do the self return.Gwendolyn C.
I just want to say that it was so that they had a truck for me last minute and worked around the time I needed it for. So thank you again for make sure everything was comfortable.KARON B.
This was not my preferred location. No place to park a car while using the U-Haul for a short term rental. Gas cap was broken and would not lockRICHARD P.
I continually rent from this location as they make it as quick & seamless as possible.JOHN B.
El cliente no dejó un comentario.ROBERT H.
Excellent assistance during the rentalDAVID M.
The uhaul we had reserved was not available, we had to downsize for convenience to us because we were in a time crunch and didn't have to find another located with the truck we neededKRISSY O.
Great customer service. Great communication. Very friendly guy at the front counter, willing to help and answered all questions with a smile.Daniel B.
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