Comentarios del cliente para Glen Allen Truck Rentals & Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Glen Allen Truck Rentals & Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Tracy H. en

Grado:

El cliente no dejó un comentario.

Kenneth R. en

Grado:

The UHaul Representative at this location was excellent. The best customer service I think I have received anywhere in a long time. Easy check out and even easier check back in. Equipment was great, but the customer service was top notch. Thanks.

dana C. en

Grado:

Great customer service best location I have ever been to

Christian S. en

Grado:

Came in almost as closing and was still greeted and waited on quickly. Very professional and friendly.

william G. en

Grado:

El cliente no dejó un comentario.

fred C. en

Grado:

This locations is always great!!!

Lydia L. en

Grado:

El cliente no dejó un comentario.

Lee P. en

Grado:

El cliente no dejó un comentario.

sam G. en

Grado:

Great staff

Robert L. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

El cliente no dejó un comentario.

Heather P. en

Grado:

Dennis went above and beyond to help us rent a U-Haul trailer. He offered several trailer options and made a recommendation that we decided to go with. And he was very quick and knowledgeable about hooking up the trailer to our truck. Thank you, Dennis!

Ma In K. en

Grado:

Thank you very much. 5 stars

fred C. en

Grado:

Ruth and her team are great!! Excellent service.

Holly D. en

Grado:

Great job!

Robert P. en

Grado:

Nothing. The owners are outstanding!

fred C. en

Grado:

All is good, thank you.

Angela R. en

Grado:

I was rented a truck with a failing battery. I had driven it less than 5 miles and we had loaded everything only to discover after everyone had pulled off, that the truck I had wouldn't start and that my friends couldn't jump it with their car. It took a 2-3 hours for a Uhaul service person to show up and REPLACE the faulty battery, so I no longer had help to unload the truck; forcing me to keep it an extra day and drive many additional miles, so that we could unload it the following evening. The lack of truck maintenance caused me a great deal if stress and extra money and I only got a $25 credit for my troubles. I am a VERY dissatisfied customer. And won't be back. On a positive note, the roadside assistant was EXTREMELY courteous and efficient once he got to me.

John S. en

Grado:

Staff was very helpful and pleasant.

jay K. en

Grado:

These guys made it easy. Very good experience.

robert P. en

Grado:

Great people, great product.

Sewan J. en

Grado:

One of the best experiences ever. You can’t go wrong renting with Dennis!

David B. en

Grado:

Excellent service - highly recommended

Piyush G. en

Grado:

El cliente no dejó un comentario.

Abraham S. en

Grado:

El cliente no dejó un comentario.

JAMES V. en

Grado:

Mike was very friendly and helpful.

Ashok T. en

Grado:

El cliente no dejó un comentario.

joy L. en

Grado:

I was charged an additional 86.00 because I was provided a truck with an error with the fuel. My 15' truck came with 1/4 tank of gas when it was written out as just under filled. I was advised the printout would be emailed to me but I did not see an email. The worker did gratefully write out a receipt stating the error but 86.00 was still taken out of my bank account with no notification to myself and after calling customer service it will take up to 7 business days to be returned but the company has no call back policy so I have to go out of my way to follow up. I will be following up Monday morning. This is the second issue I have had with U-Haul in regard to to a lack of proper communication to each other that has cost me additional time and money. If it was not so closed to a monopoly I'd stick with a different company.

Gloria T. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

The location was not staffed given that it was New Year's day holiday which was fine for us dropping off. Another customer showed up attempting to pick up and although there were key boxes, the app and the website were not giving him a code to open a box to get him a key to the truck he had reserved and which the app had initiated his rental timer on. The app has issues - strongly suggest that all business sites be required to use it for a simulated pickup and drop off and provide feedback to the IT team that maintains the app. This is what I would do if I were the IT/Quality manager for UHaul.

DAVE M. en

Grado:

My van was really clean and the staff was very friendly and helpful!!

Jeff B. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

El cliente no dejó un comentario.

RAID M. en

Grado:

El cliente no dejó un comentario.

richard B. en

Grado:

El cliente no dejó un comentario.

Dipankar M. en

Grado:

El cliente no dejó un comentario.

Thomas K. en

Grado:

When renting a 9 foot van, you should tell the customer before he leaves where the gas filler hole is hidden. It's in a really weird unexpected spot inside the driver's side door! This caused quite a delay and a call to the desk to find it.

Lavonne J. en

Grado:

My visit was great!! I felt welcomed as soon as I walked in. The employee (think his name was Dennis) was super nice. He made my husband and I very comfortable and when we returned the van Dennis and another employee made sure everything went well. That kind of kindness is very hard to find but we did that day. Thank you so much!!!

Phoebe D. en

Grado:

El cliente no dejó un comentario.

Chris D. en

Grado:

El cliente no dejó un comentario.

kailash S. en

Grado:

This is the best uhaul point, very honest and very very helpful.

James Q. en

Grado:

El cliente no dejó un comentario.

Jacob N. en

Grado:

El cliente no dejó un comentario.

Brad H. en

Grado:

This Uhaul at Dominion Blvd in Glen Allen, VA has the best customer service. Dennis is the best. They are all always very professional, accommodating, and efficient. They get you checked in and on your way quickly. I will only rent them in the future.

Danielle D. en

Grado:

Provided a very easy drop off and were honest!

Craig G. en

Grado:

El cliente no dejó un comentario.

Lee W. en

Grado:

The location and people are great, the trucks brakes barley worked, the headers were leaking pumping exhaust into the cabin so we had to roll the windows down so we didn’t die of carbon dioxide poisoning and above 45 miles an hour the vehicle would shake uncontrollably.

Ramond C. en

Grado:

Great service from this location.

deanna H. en

Grado:

I cannot state how much the staff went "above and beyond" to help us the day we rented our U-Haul. After misjudging the size we needed - it was a quick turn around for us to get a larger vehicle . . . no questions asked. They were amazing and helped us from beginning to end! Easy process.

Erin M. en

Grado:

El cliente no dejó un comentario.

Beverly G. en

Grado:

Discounts for Nonprofits and military

cynthia D. en

Grado:

El cliente no dejó un comentario.

Beth B. en

Grado:

El cliente no dejó un comentario.

Prince H. en

Grado:

Nothing….it was fantastic! Great people to work with...would highly recommend this location.

grant S. en

Grado:

Ruth is outstanding, she was available and friendly for all our needs on this rental

John N. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

Great people working at the counter

Stanley C. en

Grado:

The experience at Glen Allen Truck rental is the best. This is the third time I've used them. The people are friendly and helpful. The trucks are clean. Hard to think of how they can improve.

Mark P. en

Grado:

El cliente no dejó un comentario.

STEPHEN J. en

Grado:

Nothing

Robert C. en

Grado:

People were helpful and everything went as expected. I would have no hesitancy renting from this location again in the future.

alan H. en

Grado:

El cliente no dejó un comentario.

Rita V. en

Grado:

Extremely professional, courtesy and helpful. A great experience start to finish. Highly recommend!

FAYE D. en

Grado:

El cliente no dejó un comentario.

Ashley O. en

Grado:

El cliente no dejó un comentario.

Andrew H. en

Grado:

Nothing at all

Laura D. en

Grado:

Fantastic service!!!

shirod G. en

Grado:

Love this company!!!

Ashley O. en

Grado:

Ruth was very helpful and accommodating!

shirod G. en

Grado:

The vehicle is great, friendly staff, and easy to set up. Thanks!!!

Nanda Kishore C. en

Grado:

The preferred location i have chosen was near to my place, but the changed one was 3 miles from my place (6 miles round trip). I was not compensated with extra miles because of the pick up location change even after the request. Because I was moving locally, i have requested for moving help and prepaid the helpers through U-HAUL. But the helpers did not show up on the day of move, which kept in a great pressure because i had to hand over my keys to my landlord the next day and i had furniture which i cannot move alone. Without the helpers i would not even need the truck. I had to call the local movers service and had to pay to request them to help me out for the move because of this issue which i have faced through this. The got their truck and helped me move the furniture and stuff.

Bryan V. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

I love going to this location. Everyone is also so nice and friendly, and I always receive an official receipt within moments of dropping it off. I always rent from them!

DAVID R. en

Grado:

El cliente no dejó un comentario.

Matthew B. en

Grado:

El cliente no dejó un comentario.

Rocky C. en

Grado:

Excelen good ??

RUTH H. en

Grado:

El cliente no dejó un comentario.

RUTH H. en

Grado:

El cliente no dejó un comentario.

pamela B. en

Grado:

The staff seems Professional and helpful

eileen J. en

Grado:

El cliente no dejó un comentario.

marty B. en

Grado:

El cliente no dejó un comentario.

Vinod K. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

Everything went extremely smooth. Thanks for everything Eric Start

philip B. en

Grado:

El cliente no dejó un comentario.

fred C. en

Grado:

Nothing, everything was great. Discount on repeat customers would be appreciated.

Ronald V. en

Grado:

I dropped the U-Haul off after hours but I did receive a return call to a question I had and the gentleman made me feel confident in what I needed to do to return the trailer.

Dan G. en

Grado:

Friendly

Dan G. en

Grado:

El cliente no dejó un comentario.

Matt A. en

Grado:

For some reason I was forced to go to this location even though I made my reservation closer to my home. This was very inconvenient.

Michael C. en

Grado:

El cliente no dejó un comentario.

Jay L. en

Grado:

I will use this U-Haul dealer exclusively!

Kumareshan R. en

Grado:

The clerk was out side cleaning the truck, when he saw me there was no interactions, he just took the key and said nothing. I was expecting to atleast greet.

dwayne C. en

Grado:

Called at the last minute to get a trailer to add to my 26' truck. They had it ready to go in the 10 minutes it took me to get there. Immediately attached it to the truck for me. Great experience.

Sarah D. en

Grado:

El cliente no dejó un comentario.

Marquicha W. en

Grado:

Nothing everything was excellent and the customer service was amazing.

Ronald T. en

Grado:

El cliente no dejó un comentario.

JOHN H. en

Grado:

Great people that are very helpful. Ruth is always accommodating.

Mahesh P. en

Grado:

El cliente no dejó un comentario.

carlos J. en

Grado:

Nothing at all, Ms Ruth is a very passionate and hard worker!!!!! Solid 5 stars

Sherry M. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

Ruth and Tim are AWESOME!