I dropped the trailer off after hours (they close at 4:00, and I got there at 4:45). That wouldn't be a problem, but they were on holiday apparently, and I didn't get confirmation that the order was closed until four days later.
WILEY MORRIS
Customer Reviews for Glaser & Sons Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff and service. Easy pick up
Ross MaiettaWe DID encounter SEVERAL problems. The woman (very nice) who runs it was out of town and when got there, had problems finding the truck and getting the keys. The delay resulted in us paying the movers $100 to just wait. THEN, when we got to our destination to load, someone had put a padlock on the back so we had to wait for the husband to 1) find bolt cutters, 2) drive to us to cut it off and there was a mattress inside that we had to remove as well. I TRULY feel we should be compensated for the 2 hour delay as well as the multiple inconvenience!
Adrianne WhalenWoman working with dark curly was super sweet!!!! "I forgot name I'm sorry!!"
Lynsey CalcaginioI have relied on u haul at this location many times and they have never let me down. They’ve always accommodated me with a smile.
STEVEN GRIFFITHThey are the absolute best!
Alex KalinowskiNothing! Tonya was amazing; she was very polite and even walked out to the rental, inspected it, hooked it up and gave me her mobile number in case I had an issue! WOW, what an amazing lady!!!! A GREAT EXPERIENCE.
Timothy HelmsTonya is a Rock Star.
James NietopskiVery friendly and helpful service
Brandon KleeI always rent from this location. Because the people are always, nice & helpful
Tonshia FluittThank you!
Phuong VoEverything at this location was great. She was very helpful after customer service did a last minute change again with my pickup location.
RAISEAN PHILLIPSThe trucks get blocked in by cars parking for the bar next door. My truck was not accessible at my pick up time. I came back the next day to get it.
BRYCE COVINGTONCommunication was amazing and rental process was smooth. Would definitely rent from here again!
Meredith CavagrottiThe store representative was professional friendly
Michael ConwayTonya was a gem! She was very thorough and accommodating, a true pleasure to work with. Moving is already super stressful as it is, and she made it so much easier. She will be my go to for any future moves I make.
Heather HitzGreat customer service and very friendly!!
Becky BashamSuper friendly and professional!!!
RICHARD ZIEGLERGlaser and Sons knows how to take care of a customer. While other U-Haul locations might be efficient, Glaser is efficient, professional and a pleasure to work with. I have rented from them in the past and they are amazing to work with.
Daniel RadovicI have rented vehicles in the past, from Glaser and Sons Storage, they continue to be one of the best run U-Haul rental locations in Greenville. While other rental locations are efficient, none can beat the personable service, in addition to efficiency, provided by Glaser. Great outfit to work with.
Daniel RadovicVery Professional and Prompt, Highly recommend services to othes
Wanda IrbyThe truck was the worst ride I’ve ever experienced.
David PeeblesGreat customer service. The lady was sweet and amazing.. Was worth the extra drive to this location.
William ScottThis location is AMAZING! They have hearts and they are so welcoming.
Amber JenkinsExtremely friendly staff and it was a very easy check in and check out process.
Aspen BuckGreat service!
Zachary KneupperIf you will pick or return the truck by the app or browser, it can be a mistake, their system is not working correctly, stops in the middle of the process, you need to provide a lot of permits, it took me more than 1 hour the deliver of the truck.
Gilberto RangelGod bless you! :)
Nikolay YuvkhimenkoThe location and the truck was great.. Uhaul itself is awful. Your service is awful it took me 1hour and a half to get approval. The return was not smoothe..My experience with Uhaul was a 1
YaShiqua EvansReview at reasonable fees per distance and have AC working.
john ChegeraThe best place and costumer services wonderful.
Jose ArayaI wouldn’t change a thing. Best Uhaul experience thus far.
James NormentVery professional, also, friendly people! The pick up truck was clean and well maintained! It was a 2022 Dodge Ram 1500, with very cold air conditioning!! Great experience!
Andrew StellaThe owners are very hands on, I've used this location three times over the last three years and have appreciated the special attention given to making sure everything concerning the rentals are taken care of.
Tom HutterGreat Staff!
Stephanie ColemanTonya was very rude at pick up but more rude at drop off, I came early to return pick up truck at 7:31 a m. Which it was not due back until 8:00 a.m. and as I was getting out of the truck she was standing outside and walked up to me and demanding the keys. Did not say good morning or anything other than give me the keys, she act is if she was my Mother and I was in trouble. Also I was overcharged .
Paul WashingtonMs. Tonya has been very helpful. She is very sensitive to customers needs and concerns. Ms. Tonya is very professional and knowledgeable. I highly recommend this store location. Thank you for all you do Ms. Tonya. :)
YOLANDA HABALGreat customer service. Extremely helpful. Answered all questions and made suggestions. Thanks for making the move on rental seemless.
Lawrence HarrisThe people who work there are very friendly and very nice and they are very professional
TED WALKERThe lady owner is professional and you daughter too. Nice services and responsibility.
Jose ArayaI did not get to rent the U-Haul this time only because the U-Haul App would not continue the 24 hr pick up . The app would get to a certain point with the transaction and then pause. I would still use this location but I'm not too sure about using the after hour pick up through the U-Haul App.
Leatrice AmegniheLove ya
Jonah AbuzahriPoor service
marvin bagwellNothing everything has been streamlined and they make it easy for me.
Judy BinesHave rented from this location for ten plus years. Always stellar service. Equipment has always been reliable.
John GallmanI would like someone to contact me at 864-535-4156 not only was there several issues but when return truck was threatened and physically assaulted as there was numerous witnesses as well as Dr Bill and more appointments due to back issues from opening a door that the cables was busted on as well as over 3,500 in damage to my enclosed trailer due to y'alls ball not being extended like others so my attorney will be in touch with y'all for compensation
South Southern EnvironmentalThe owner has the best attitude, so so friendly and polite.
BILLY CUNNINGHAMMs. Tiny was helpful and friendly. She got us in and out.
Lakesha WebbStaff was very friendly and very flexible
Christopher CarrilloI wanna be clear that the vehicle was spotless. The transmission of the vehicle had issue however. I have let the location know, I think just that nobody has bothered to say anything to them before
Hunter DavisGlaser & Sons U-Haul is very Professional and Pleasant to work with. We could not be happier.
Mark JonesNothing. It was a wonderful experience.
Candice CliffVery friendly and helpful staff. Easy checkout.
Michael PriceThis company is absolutely top-notch, and I cannot recommend them highly enough! They are flexible, professional, punctual, very communicative, and they are super effective at packing a truck!
Kenneth SchmidtQuick and easy to work with.
Sue Tompkinsprofessional and friendly at the rental office. It was a great and simple experience. Thanks so much!
Michelle MittenThe office was so nice and clean. The staff at this location was so helpful. The lady that checked us out was just incredible (I’m sorry, I can’t remember her name but I feel like she was the manager) Best experience I’ve ever had with a U Haul location and would definitely recommend to my family and friends!!
danny naryVery nice people ,very quick and friendly service, everything was explained,felt very comfortable would definitely go again.
Chrystie SeayAbsolutely the best for my needs. I will use them again!
Arthur CoonCheck in was smooth and easy. Great staff, they know their business. Would rent again.
Charlene AdamGreat customer service.
Felicia LangstonLoved it. It was simple to check in. Everything met/exeeded my expectations. While I was returning the truck during business hours. The employees there welcomed me and my young family in like we were old friends.
Dustin Dunn