Customer Reviews for Gladstar Heavy Duty Canada
(U-Haul Neighborhood Dealer)

Rating:

1.0

Please be on time. They got us wait for 30 mins and location was not easy to access at all. It was a construction site.

Rating:

1.0

This location was extremely hard to locate. I had to walk through an abandoned half torn down ware house and into 2 separate rooms to find anyone working here. When I finally did and got my rental going, I noticed the name didn’t even ask for ID and have me sign any contracts for the rental. I literally could have been anyone coming in with a stollen credit card. To which I only read my card numbers off. He didn’t physically take the card. Before I picked up the rental I called and asked for the drop off location to be closer to my home as Logan is 40 mins away and was told that would be fine. After pick up I mentioned this again, and was verbally told yes that’s fine. Upon returning to the second location I was charged double my rental for a wrong location drop off and an extra day because they didn’t actually check me in till the next day since the rep working took keys and only asked if it had gas. Didn’t ask for my name or anything again. I am now disputing the additional charges with uhaul but can’t see this going in my favor since no one knows what they’re doing or saying at either locations. Very disappointed and more then likely won’t be using uhaul anymore in the future.

Rating:

1.0

I am very disappointed with the service provided to me at this location. I am actually in the process of filling a complain for the very first time in 10 yrs renting equipment from you. Very poor customer service from this location.

Rating:

1.0

I ordered a bunch of moving supplies and a truck. Booked it at regent location. Got a call and they said I will need to pick up the truck at Inkster location instead… which is a 30+ minute difference from where we live. Not impressed. Then, none of the supplies were in the truck when we picked it up. We were told they don’t have supplies at that location. Would’ve been nice to know beforehand. Totally screwed up our move. Not to mention almost every body we spoke to were rude to us. 0/10.

Rating:

1.0

Very poor and very disgusting service Name is big but no value for custom and their times and events

Rating:

1.0

The people running this location are crooks. My signature was forged on the contract, agreeing to the purchase of insurance. When I reserved the vehicle, I declined it. The employee ran the whole thing through his phone and signed on his phone to get the contract done sooner. When I returned the vehicle with 3/8 tank of gas, they marked it down as 1/4 and I was charged the extra fees (almost $60), as per the contract. I rented the vehicle with 3/8 tank and I returned it with 3/8 tank. I have pics of the gas reading and a gas station receipt to prove it! Don't rent from these criminals.

Rating:

5.0

Friendly and knowledgeable staff. Friendly service. Reliable equipment and prompt and professional staff. Would highly recommend.

Rating:

1.0

They gave me an auto transport that was faulty. The ramps were both seized. I was moving from Calgary to winnipeg. The branch and uhaul customer service were no help. No help finding a replacement and roadside assistance was over 100km away and un available. I ended up fixing the issue myself They gave me a 50 dollar refund which didn't even cover the cost if the roadside assistance that didn't come 0/10

Rating:

4.0

show hours of operation

Rating:

5.0

excellent customer service!!

Rating:

1.0

It was the WORST SERVICE I HAVE EVER SEEN IN MY LIFE!!! They gave me the truck an hour late and the person who was taking care of me did not answer the phone, besides that they charged us extra gas because they said they supposedly had gas but really did not have any gas, the treatment was terrible towards us, we will never in our life go back there, it was the most unpleasant thing we have seen in Canada.

Rating:

2.0

More information given

Rating:

1.0

Teach your employees to clean snow from truck , wear mask and respect

Rating:

3.0

1. It was very difficult to make the reservation for 2 days. Your web site did not work. The agent at your 1-800 number was unable to do it. Eventually I phoned the location on King Edward street in Winnipeg directly and they were able to do it with professionalism. 2. I was directed to pick up the truck at 2095 Logan street location. There was no U-haul signage or any indication this was U-Haul site. We had to ask an adjacent business to guide us to rental office. 3. Fellow in store was friendly and eager to please once we found him. 4. Extra moving materials we expected (blankets, tape etc) were not available at this location. Web site indicated they were. We had to make alternate arrangements on our own. 5. Truck was dirty - mud, leaves, debris inside the back. We had to clean it before we could use it. Gas was only 1/2 full at pickup. 6. Return process link you sent did not work. We left the vehicle and the keys but had to phone the 1-800 to prevent a service charge. Overall the truck worked fine mechanically but the customer experience was far worse that I would expect from a reputable company.

Rating:

3.0

friendly staff /

Rating:

3.0

The only issue i had is . I drove the truck 15 km and got chargerd for 25L gas . So that was around $45. Everything else was so good . I have the picture of the gas gauge before and after . i am pretty sure. I didn’t burn 25L Gas in 15Km.

Rating:

3.0

Ensure reserved extras are in the vehicle. I had ordered a furniture dolly and moving blankets but there was none when I took the truck. Also, during the course of my travelling, I ran into wet conditions and semi’s were passing and spitting up dirty water, I turned on the wipers and hit the windshield washer fluid but there was none. Fortunately, heavy rains started and it allowed me to continue on.

Rating:

2.0

Booked 2 dozen furniture pads, they only had 5. Was charged for a full dozen, the guy at the desk said he didn't have the ability to refund me the difference.

Rating:

2.0

The parking lot is so narrow. And the QR they posted on the key box was expired which caused me failed to return online by my cell phone and the local guy verified my return so lately and charged me one more day rental fee.

Rating:

3.0

There was no sign at all on the door or anywhere on the property to indicate address or business name, making it confusing to find the appropriate entrance. In fact, the door with the address number 2095 Logan was next door and belonged to a different business.

Rating:

2.0

There was supposed to be a hitch available for purchase at the location. We had to drive to another location to buy one and then return to this location to get trailer. Extra 45 minutes to rectify.

Rating:

1.0

This location was an absolute nightmare. My reservation was confirmed two days before, but the pick up time and location changed. I'd hired movers, and and left a few hours between pick up and them arriving, so that shortened my window. But then it took THREE hours to get my truck. It had never been dropped off and the person working just never bothered to check where it was. He was unhelpful, and at one point, as I asked him to call someone to find out where my truck was, told this person I was yelling and screaming at him, while I stood there dumbfounded as he straight up lied. I was moving out of province and told there were absolutely no other trucks in the entire city of Winnipeg. I was offered a measly $100 discount when the overall charge was higher than I'd been given leading up to this. Every single thing about this was a nightmare. I didn't even have the equipment I ordered in the truck to help with moving. And then the person put the wrong drop-off location on my order. I'm in Canada and he put the US. During covid, when borders are closed. I didn't even realize that til after we'd left. I almost lost my movers because of this horrible service. The employee even told me 'Trucks come and go all day, there's no guarantee'. Like, you're Uhaul. Your whole purpose is to have a truck to move. And at the end, I went to pay with debit and was told I couldn't. After all that, I almost lost my truck entirely. Never, ever, choose this location.