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I paid for 2 dollys and 6 furniture pads which were not in the truck when we picked up. The uhaul employee made no effort to fix this or compensate for the missing equipment upon drop off. I was charged about $75 more than what I was originally quoted. My experience with customer service and the phone tree was the worst I've ever experienced. I will never use uhaul again.
Location manager was a super star and absolute genuine person. 5 star experience. Thank You Gigi.
Staff was freindly and helpful. However both times I went to the office it was locked up even though the sign said open. Had to wait a bit for someone to show up.
Very professional!!!
Very helpful and friendly
Was shorted on furniture blankets but they offered extra day rental on blankets which we needed.
Customer support there was great. The moving van had lots of cockroaches in it. So no it wasn't clean and well maintained. The vehicle ran fine overall. The entire pickup experience was terrible and I doubt I will be using U-Haul in my next move
Office area was very organized and set up well for dealing with Covid-19. Staff was very helpful and friendly. Rental truck was okay but had a noticeable vibration over 60 mph. Also front window was very dirty. Inside truck was clean.
The BEST ever!!!!!! Very friendly and accommodating :-)
Customer service was excellent! I would recommend this office to all my friends and family. The two ladies that were in the office were friendly and professional!
Roberts should get 5 stars- we picked up 10 pallets of COVID supplies for folks here in Belfair WA, He gave us the extra miles at no cost!!!!! A great representative for U-haul- we will be back for another truck. I can't thank you folks enough for all your help- we proved over 95 food boxes and 5 pallets of needed hand wipes and masks. Steve Abels Exec Dir NMR 360-552-2303
Mobile app sucks.
Previous customer left truck dirty
Literally never using uhaul again. Second time reservation was butchered. Had to pay more money. Charged a cleaning fee of $25 when I picked up the truck and it was dirty already?? WTF? App suck. Notifications suck. Take a page from Amazon UHAUL and incorporate some customer obsession into your shitty business practices
Cant think of any changes to improve, will use again
The truck was filthy dirty on the outside , dented and scratched all Over I placed 5-6 of the x stickers on damage that wasn't noted prior to my rental. They also charged me for gas when I returned it completely full and overcharged me mileage. I called them and the phone number was incorrect for the location on my invoice so I looked it up. When I called she wouldn't remove the gas charge and said I would need to have pictures to prove it. She also said she was doing me a favor by not charging me $20 for returning the uhaul when no one was there. I've rented 3 in the last few months and this location has been the worst.
Costumer service was excellent, friendly and they Accommodate my needs
We had very good service. We saved $20 by using U HAUL.
It was a great experience working with U Haul
The customer service for this vehicle was some of the worst I've ever had. We ordered a 26 ft from Bremerton Washington which they switched to port orchard because they weren't going to have it. Then in the end the location in port orchard or in Belfair. I will not ever go with uhaul again. Respectfully,
