Comentarios de los clientes para Glacier West Boat RV and Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Glacier West Boat RV and Self Storage

Clasificación general:

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MATTHEW M.
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El cliente no dejó un comentario.

Jeffrey A.
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No issues whatsoever. The Manager Zack Koester was extremely helpful and we will be renting form him again in December!

Russell H.
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El cliente no dejó un comentario.

Todd P.
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El cliente no dejó un comentario.

William B.
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Had the right equipment and very helpful. THank you

Evelyn R.
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El cliente no dejó un comentario.

NICHOLAS JOSEPH O.
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I would not recommend using U-Haul to anyone at this point after how I was treated this last go around. All the people working at this location were great it's the U-Haul scheduling system that is worthless.

william F.
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keep up the good work

Justin G.
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El cliente no dejó un comentario.

Justy M.
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Great customer service, friendly and they made things very easy.

LYNN D.
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I was charged for an 8x12 van and pads for $5. Never rented these and have never been to this uhaul place Glacier West boat and RV.

JOHN B.
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Glacier was great. Camano was NOT!

CLINT J.
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Initially, went well, vehicle was clean, check out - easy. Little mix up as two people had same vehicle scheduled. Since I was first to check out and hit the web button - I got the vehicle. I was told there was no check in drop off box. However, I knew I could back up to the building and put key in safe place. I live 1.5 hours away from drop off location. I gassed up the vehicle. I took pictures of truck backed up to building. To check in I sends email to Uhaul and called Before 9am. Then I get Call from the person who works at facility saying I can't do that and I damaged their building. I have the picture - I didn't. I was charged regular rates - he originally wrote it up as local. Fix you drop off process -it's 2020. I don't recommend threading customers that your going to charge for Building damage. Don't use this location.

Eric S.
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We reserved the unit over the phone via your call center. They asked for a credit card to reserve the unit. I sent one of our employees to pick up the trailer 6 miles from our office only to get a call saying they would not finialize the rental without the person with the card in person to sign for it. If I had been told this detail on the phone I would have planned much differently to pick up. It cost me more in lost time and manpower waiting around than it did for the rental. Very unsatisfied.

Jack S.
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I had to drive 40 miles one way to pick up the dolly. I saw plenty at my local uhaul less than a mile away and know for a fact one was available in edmonds within an hour of me picking this up, would have saved me over an hour of driving and 10 gallons of gas. Honestly capped of a ridiculous experience. I also was told to bring my vehicle requiring 2 drivers and upon arriving told "we can't help you load it"

James R.
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El cliente no dejó un comentario.

Christel P.
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This was the best experience with UHaul yet. Easy, fast, helpful and courteous. Will definitely use them again.

Robert P.
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I was greeted quite quickly, gentleman at counter was very knowledgeable, informative, and cheerful. I have rented at Glacier previously, and I will again. Bob Pierce

MAURICE G.
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El cliente no dejó un comentario.

GARTH W.
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El cliente no dejó un comentario.

Kevin T.
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It was great. Would rent there again if needed.

Randy S.
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Great Service

randy W.
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El cliente no dejó un comentario.

James M.
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El cliente no dejó un comentario.

Audrey W.
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Truth and honesty and follow through. I was told that there was only a quarter tank of gas and that I needed to replenish to that amount or I would be charged $4 per gallon. I opted to return truck and go ahead and pay $4 per gal for gas. I was charged a lot more and when I called the next day was told they forgot to tell me that if the tank was turned in under quarter tank, then there was a $30 charge assessed. The rep told me he forgot to tell me this, but that he had to charge it because it is policy and I signed the tiny writing in the contract. When I got the verbal answer that gas replacement would be $4/gal and hiding the extra charge, that verbal answer IS the contract. Such hidden dishonesty. The advertised $29.99 for a day turned out to be over $170. Highway robbery. Go elsewhere everyone!

Gene A.
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I called or stopped by 4 other U- haul locations and was appauled at the lack of customer service and in fact thought some were just trying to scam me. One place wanted $250 for a one-way car dolly same state, another had one and I was there in person but wouldn't help me reserve one - said I had to do it on line and would give me no other information. I'm glad I found the place in Arlington - excellent service!!

Elizabeth R.
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actually I wont recommend UHaul to anyone unless they under stand that you guys bait and switch. you say its only 19.95 to rent a truck but then you charge another 19.95 fee on top of that so in truth its almost $40 dollars to rent the truck + .99 cents a mile.

paul D.
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Have the guy who is explaining how the truck works (lifting the back, making sure the latch is in correct position, pushing button on or off for towing) talk a little bit more slowly. He was great, but talking so fast (like someone who has given the speech a thousand times) it was hard to understand him.

David R.
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El cliente no dejó un comentario.

Jennifer C.
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Very friendly management. Knew his stuff... I would have rented the wrong truck had he not asked the right questions. Thank you.

Karen A.
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El cliente no dejó un comentario.

Scott J.
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El cliente no dejó un comentario.

Kevin J.
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El cliente no dejó un comentario.

Russell B.
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Perfect

Pavel R.
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El cliente no dejó un comentario.

Carolyn M.
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El cliente no dejó un comentario.

Lisa E.
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I would prefer to have an after-hours/night drop option. Everything else was fine, clean and well maintained.

Gary G.
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Nothing, keep doing what you are doing. Providing excellent customer service and products.

Heidi I.
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El cliente no dejó un comentario.

ROGER M.
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Equipment was broken and did find out until I tried to use it and business place closed Could not use it at all Told desk clerk and showed why it didn't work

Carson H.
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El cliente no dejó un comentario.

Cleo B.
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When a client requests a truck, let them know this vehicle is no longer available, instead of a van, not an honest business practice!

Billy P.
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El cliente no dejó un comentario.

Scott J.
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El cliente no dejó un comentario.

Lynne R.
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I initially returned a uhato this location and they made that process hassle totally free. When I recently rented a truck from this location to move my belongings out of storage, they were having issues with your computer system and had to do the application manually. This was not their fault and they were gracious and apologetic to their customers. My overall experience with this uhaul location was very professional and the customer service was excellent.

Madelin M.
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El cliente no dejó un comentario.

Russell A.
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Navigation apps take you to a street behind QFC, stay on 172nd and see the office beside the strip mall beside QFC. Only slight issue, they were amazing! Called me and sent confirmation texts and then called on day to remind about the navigation issue. Highly recommend this location.

Kenneth A.
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The trailer door lock mechanism was rusty and hard to operate. The wheel lug nuts were also very rusty . This causes concern when pulling a trailer across several Staes. Everything worked well and there were no issues. I didn't appreciate the picture being taken of my DL. With all of the ID theft , its not a good policy.

Devin M.
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Nothing! This location has been the best experience!!!! A+

Hazel H.
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El cliente no dejó un comentario.

Kathleen M.
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El cliente no dejó un comentario.

merced D.
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El cliente no dejó un comentario.

Melvin T.
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I had to go to three different locations to find a trailer. No one would give me directions to the final location. When I asked, they hung up the phone. I was told to go to the one by McDonald's and there is not a UHaul by McDonald's. It took me over 90 minutes to find the location that had the trailer.

Yuria H.
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El cliente no dejó un comentario.

Harley C.
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El cliente no dejó un comentario.

Galan M.
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El cliente no dejó un comentario.

Donna O.
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El cliente no dejó un comentario.

Lynne R.
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This is a very nice facility. The agent got a hand truck as well as a furniture dolly. They offered coffee and fresh donuts and were very friendly and helpful.

Dustin A.
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El cliente no dejó un comentario.

James Y.
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U-haul representatives helped locate a rental that would work for my unplanned situation. Without a reservation on a Saturday morning, they came thru! Within 15 miles away from my original location, it worked! Just wanted to say thank you for the great customer service that was displayed on 07/27/2019. From Snohomish, to Arlington Washington, it's been a long time since I experienced costumer service at that high level.

DILLON D.
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When I picked up the trailer, it had low tread. The guy at the desk recommended that I call roadside assistance to change them. Good thing because both of them were low. Nothing bad on the U-Haul rep, because tires wear down and he made a good call.

Michael E.
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I can think of nothing to improve the service.

Dennis V.
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El cliente no dejó un comentario.

byron R.
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El cliente no dejó un comentario.

Stephen P.
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El cliente no dejó un comentario.

Gary M.
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Well, where do I begin. I had planned on picking the truck up at this location and then on the day to get it, the location had been changed. It wasn't until later that I noted that I had gotten an email notification on the "new" pickup location. This site was going to add 10 miles or so just to pick it up. Then it would put me in heavy rush-hour traffic to get there and back to the site that I had to get to so I could load the truck. I should have gotten a phone call..! Just to assume that I even had a chance to check emails is wrong. I had to call and complain in order to get a truck that was closer to my loading site.

Brian B.
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Thank you

CATHY B.
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The phone people need to be a little more knowledgeable, the people at glacier self storage are so awsome

Jana R.
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The truck was ready and the person was able to explain the information we needed regarding loading our car on the trailer and how he had prepared the truck for the trip.

Gary F.
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Zach was wonderful, highly recommended. He helped us get a part we needed for our truck lights to work so we could tow the trailer. Zach went so far as to install it for us. Saved us so much time and money, Thank you Zach, we recommend you to all our friends and family!

Brandon G.
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I had no interaction at this location. The trailer was dropped off after hours.

Ann M.
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El cliente no dejó un comentario.

nick B.
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Great help awesome worker!

Danny J.
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El cliente no dejó un comentario.

Michael B.
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Should have reviewed gas status together and actually looked at the gauge and agreed on the level of gas in the truck. M B

joseph D.
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Excellent customer service. Zac was very friendly and helpful. It was very kind that he searched for another trailer in the area.

Terry G.
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Believe his name is Jasper but he has helped me there before and he is very polite, professional and knows his stuff, will be back because the customer service he supplies that location

Thomas G.
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Customer service was great. He hooked up the trailer and tested the lights. Upon returning he also unhooked the trailer and returned it to its location in their facility. Very quick and easy !

James C.
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El cliente no dejó un comentario.

Bud P.
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El cliente no dejó un comentario.

Joseph C.
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I was extremely happy with my Uhaul experience.

James S.
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El cliente no dejó un comentario.

Sheila F.
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Ensure the size truck reserved is the size truck available.

jonathan S.
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Not much to improve.. The guy there was really great, and went out of his way to be helpful.

No se han enviado comentarios para esta ubicación.

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