Comentarios del cliente para Giovanni's

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Giovanni's

Grado total:

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John S. en

Grado:

Agent uses cell phone for transactions with limited coverage.

Dale J. en

Grado:

They had what I reserved and pick up and return was quick and easy!

James C. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

Even though the attendant worked another job, he was helpful.

heather H. en

Grado:

El cliente no dejó un comentario.

Kara O. en

Grado:

I felt like I was a poor customer this time around as I was under an intense amount of stress, however, I feel like my overall experience with UHAUL and the Giovanni location was wonderful. It was a different location type than I've used before, but it worked. I would say that the instructions I got online said there was a dropbox, but I didn't find one. Other than that, it was a great experience.

Staci N. en

Grado:

Burnt down building, no drop box for keys, number for location is not correct. Old RV blocking drive way so had to cram vehicle onto side of lot. Very skeptical looking location.

LAURA B. en

Grado:

I rent UHaul's regularly and have wonderful services from Lee every time!

Anthony L. en

Grado:

El cliente no dejó un comentario.

Anthony L. en

Grado:

El cliente no dejó un comentario.

Lawrence K. en

Grado:

There is no drop box or office at this location. It is located at the back parking lot of a burnt down restaurant. We searched for somewhere to leave the keys, called the main uhaul # for help, had to call the regional #, go back to search again for a non-uhaul trailer which they had on record as the "office/dropbox" (did not exist) and was told by regional office to place keys in truck and leave unlocked.

Beth G. en

Grado:

For the Cambridge location, you must book online. So easy. Pick up and drop off were fast.

Lee L. en

Grado:

El cliente no dejó un comentario.

Jennifer L D. en

Grado:

I have used Cambridge Location several times. Always ready and easy to check in and return. Highly recommend repeat use!

Kurt V. en

Grado:

There was no way to contact anyone at Giovanni's concerning our drop off. I had to talk to a uhaul rep to learn how to return the trailer online. Utterly frustrating!

Jennifer L D. en

Grado:

This was a very satisfying experience for me and I would definitely promote this location and owner. I asked many text questions and answers were prompt and curious. great Custimer Service. Thanks for asking, Jennifer Dullere

Justin H. en

Grado:

Building burned down. Guy working out of his van. He was nice, but the parking lot transaction was kinda creepy.

tamara S. en

Grado:

El cliente no dejó un comentario.

LAURA B. en

Grado:

El cliente no dejó un comentario.

Keezia G. en

Grado:

When we went to return our truck the location was closed-even though we were told they would be open and hours listed on door said it would be open. We spent almost 2 hours on the phone with uhaul tryingntonreturn the vehicle. They wanted me to come back the next day, they insisted there was an orange drop box which was not the case. Finally after talking to four different people I was instructed to leave the key and doors unlocked. Over 24 hours later I received a call from the location looking for the keys and asking why I locked the doors. What a horrible experience!

David H. en

Grado:

Trailer worked well. Tires, and the rest of the trailer, were in good condition.

Joseph B. en

Grado:

El cliente no dejó un comentario.

Kerri K. en

Grado:

El cliente no dejó un comentario.

RON K. en

Grado:

El cliente no dejó un comentario.

LAURA B. en

Grado:

El cliente no dejó un comentario.

Julianna P. en

Grado:

This was one of the easiest rentals I have ever done! I was very nervous about the process, however, the night before pick-up (which was not during business hours) I was texted instructions. The answers to questions I still had were texted back immediately! The entire process went very smoothly!

Lee L. en

Grado:

Owner is very knowledgeable and helpful

Peter M. en

Grado:

The Giovanni's location is rural. The owner was helpful.

Jaren Y. en

Grado:

Charge a gas fee even though the tank was filled up.

Michael T. en

Grado:

El cliente no dejó un comentario.

Holly K. en

Grado:

This was my first time using uhaul and my experience was terrible. I was moving to another city and the whole reason I rented a uhaul was to save some time only making one trip. Less than 24 hours before I was supposed to pick up the truck I received an email (which thankfully I checked) stating there is a truck reserved in a different city (45 min from my current house and 35 min from my new place) Obviously I called customer service and after waiting on hold forever the rep stated thAt was the closest location. I made a “reservation” more than a week in advance for a location that had available trucks for my selected date and it turns out I had to drive 45 min there and back, then another hour to my new place. This ended up adding an extra 4 hours into my day. The only extra perk I got was more mileage to cover the distance, although I still had to pay full price for the truck itself and extra Gas.