Customer Reviews for Gin's Little Valley Auto Repair
(U-Haul Neighborhood Dealer)

545 reviews

15898 Little Valley Rd   Grass Valley, CA 95949

(530) 798-4013

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 2:00 pm
  • 4/1/2024: 9:30 am - 3:30 pm
  • 4/6/2024: 8:00 am - 2:00 pm
  • 4/13/2024: 8:00 am - 2:00 pm
  • 4/20/2024: 8:00 am - 2:00 pm

Show All Hours

Services at this Location:

Contact Us

(530) 798-4013

15898 Little Valley Rd
Grass Valley, CA 95949

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 2:00 pm
  • 4/1/2024: 9:30 am - 3:30 pm
  • 4/6/2024: 8:00 am - 2:00 pm
  • 4/13/2024: 8:00 am - 2:00 pm
  • 4/20/2024: 8:00 am - 2:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mackenzie Stasko 
Rating:
5.0

I have rented from this location a number of times and always go back because they are absolutely awesome to work with. +++

Lee Adams 
Rating:
1.0

Rented a truck from this location. Had to haul a riding lawnmower on a trailer 60 miles to a repair shop in Sacramento. When I went to return the truck the young immature worker at this location got indignant with me saying the inside of the truck smelled extremely like feces, "Shit", which was totally untrue and wanted to charge me for a cleaning. I was thee only occupant the entire trip. | told him he was full of it and he said he was going to get someone to come out and verify his opinion. After waiting a very longtime | went into the office. The youngster hadn't gotten anyone to come check things out and was only professing his case to the office manager. I was livid over these false accusations and the manager only said "we'll just spray the inside with Febreeze" and didn't even come out to investigated. This whole experience was completely insulting. The manager didn't charge a cleaning fee, but I will never ever do business with Gin's Little Valley Auto Repair and I will relay this incident to as many friends as possible!

Thomas Myers 
Rating:
3.0

Customer did not leave a comment.

Pedro de la Serna 
Rating:
5.0

Nothing, I thank you.

Hilda Rodriguez 
Rating:
5.0

This establishment has friendly and helpful people to help you find the right rental for your project would 100% recommend gins little valley automotive and uhaul

Brandon Nuzzo 
Rating:
5.0

Nothing. I’ve never had a uhaul employee call me early to inform me that the truck I ordered was never returned at that time. She was so considerate, kind, polite, and very nice. She repeatedly apologized for the inconvenience. I let her know that everything worked out for a reason. She also gave us a discount for the inconvenience. Such great Customer Service!

LANA YOUNG 
Rating:
5.0

Nothing. Service was incredible!!

SCOTT CARPER 
Rating:
5.0

Customer did not leave a comment.

Robert Wallace 
Rating:
5.0

Nothing to suggest. Everyone was helpful, efficient, informative and accommodating.

Caryl Barnes 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Stasko 
Rating:
5.0

Stacey was friendly , knowledgeable and very helpful. Would recommend u haul to family and friends. Thanks again!!! Tom g grass valley, ca.

Tom Goodale 
Rating:
5.0

Friendly staff. Clearly communicated the details to me. I'd recommend them.

Dane Schilling 
Rating:
5.0

Customer did not leave a comment.

BERNARD MOLLOY 
Rating:
5.0

Customer did not leave a comment.

Gary Ferrari 
Rating:
5.0

Customer did not leave a comment.

Sheila Torry 
Rating:
5.0

It was all good, friendly and courteous

tom hinderman 
Rating:
4.0

Customer did not leave a comment.

Richard Goddard 
Rating:
5.0

Customer did not leave a comment.

Karen Markulis 
Rating:
5.0

Great people, good selection of equipment and good prices. What is there to fix?

Gary Tyrna 
Rating:
4.0

Woman at desk oan Saturday was very nice. I got stuck trying to turn around in my driveway on Sunday and was slightly late, but cashier was very considerate. Way nicer than the Uhauls in the Bay Area. No games. No problems.

Lewis Eichele 
Rating:
3.0

Customer did not leave a comment.

shayna mcdonald 
Rating:
2.0

The location wasn’t great since you have to use your phone for pictures & questions while having 1 bar of service

michael hallett 
Rating:
4.0

I wasn’t told that the 8th day past my week rental was going to be $89.00 dollars. Plus the $21.00 insurance. I was under the impression that it was the same price. It would have been cheaper to return it and then re rent it ? I feel that I should get some kind of credit?

christopher callow 
Rating:
5.0

This place and the people that work here are Awesome!!!,

Teresea Gallagher 
Rating:
5.0

Customer did not leave a comment.

KIRK KING 
Rating:
5.0

Customer did not leave a comment.

John Haynes 
Rating:
5.0

Excellent site with a knowledgeable manager who did everything she could to make our experience a successful one. We were in and out on time, and also used the site to purchase boxes for our move. Great place with big selection of rental trucks from which to choose.

Chris Kane 
Rating:
5.0

Ginny is the best!

Pietro Belluschi 
Rating:
5.0

I don’t see any need for improvement. Was easy , in and out quickly.

Peter Haglund 
Rating:
5.0

Friendly and helpful employees with a good selection of inventory. I will definitely use this location again.

Scott Telles 
Rating:
3.0

The straps and winch need work straps are worn badly and the winch needs oil

CHARLES WATKINS 
Rating:
4.0

I wanted to pick up a truck in one of Colfax's two U-Haul locations which was closer to where I lived and was moving from. I made my reservation by app for a Colfax location but was directed to Gin's Little Valley auto-repair instead for pick-up - adding 50 unnecessary miles to my reservation and extra cost.

Diane Stevenson 
Rating:
5.0

Customer did not leave a comment.

Tyler Flores 
Rating:
4.0

The staff were friendly, but the location was mostly a dirt lot. The roads approaching and where the lot was located are narrow. I wouldn't like to try to drive anything larger than a 15 foot to or from there.

DENNIS THARP 
Rating:
5.0

Excellent service 👍

Lela Sibley 
Rating:
4.0

Customer did not leave a comment.

Joseph Petrofsky 
Rating:
5.0

Customer did not leave a comment.

Sheila Torry 
Rating:
5.0

Fast and simple!

Alexander Bly 
Rating:
4.0

All went smooth and easy

carlo lujan 
Rating:
4.0

Customer did not leave a comment.

Christian Schweter 
Rating:
4.0

Staff was very friendly and helpful. Truck handled all of my belongings. I would definitely recommend this UHaul rental site to my friends and family.

Wesley Ortiz 
Rating:
5.0

Customer did not leave a comment.

Dean Barrett 
Rating:
5.0

Customer did not leave a comment.

Tom Kempf 
Rating:
5.0

The tires were a little worn. Experience was some lateral movement on a wet dirt road. But this is the foothills and a flat roads are few and far between!

Gary Tyrna 
Rating:
5.0

Customer did not leave a comment.

Michael Volker 
Rating:
5.0

Good experience little far but it’s good

JOSH GOSSETT 
Rating:
5.0

The lady who helped us upon check out was fabulous - professional, thorough, and extremely pleasant. She made it simple and easy. Also, the man when we returned the vehicle was also absolutely great - genuine, friendly, and a sincere pleasure to meet. The location was incredibly convenient for us and I would definitely prefer to use this location again!

Carrie Derise 
Rating:
5.0

Best rental place!!!

Nick Curtain 
Rating:
5.0

Customer did not leave a comment.

RICK PUGEL 
Rating:
3.0

I thought maybe you could have like a weekly rate or something like that for renting the trucks cuz sometimes we just people just need it for a week and 79 cents a mile is kind of kind of way up there considering we're in Grass Valley. The location where in Grass Valley is a lot of space in between the locations to get from Nevada City to Grass Valley. It's just quite a few miles. There's like 17 to 20 miles there. Just getting two and from but a storage unit per second to get your stuff back to the house. Anyway, it's just I don't know. I thought maybe I was thinking about what could be better than ever. Been nice to have a general weekly rate to go by. Okay, thank you. Other than that, all in all the overall experience was was grand and everybody was kind and nice. Thank you ❤️

Laurie Clark 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SMAT 
Rating:
5.0

I so appreciate you thank you

Shari Valenzuela 
Rating:
5.0

Excellent customer service

Michael Gardner 
Rating:
5.0

Customer did not leave a comment.

JESSICA CARROLL 
Rating:
5.0

Nothing needs to be improved! Great interaction with staff, easy access location and the truck was clean. We’ll rent from them again for sure.

Sandra V Scott 
Rating:
5.0

Customer did not leave a comment.

Sheryl Hughes 
Rating:
5.0

Bob and Tracy were really friendly and easy to work with. The had me on my way in no time.

Curtis Bunch 
Rating:
5.0

We love renting from Gin's! It's close by & convenient to rent whatever size truck we require within hours of our needs. Always friendly & accommodating service! -Kim M.

KIm Meyer 
Rating:
5.0

Could you tell me what my final total was please. I received an email that was asking for a digital signature but i couldn’t figure it out sorry and thank you.

Andrew Cicogni 
Rating:
5.0

Also great, super nice owner, very helpful, I’ll be going back next time. Didn’t even know there was a U-Haul location so close.

Milton Hare 
Rating:
5.0

Customer did not leave a comment.

Christina Stacy 
Rating:
5.0

Everyone was very friendly and kind. They took time to just chit chat about any topic. Very warm and welcoming. I want to go thru them everytime from now on

Anita Coe 
Rating:
5.0

Customer did not leave a comment.

Cameron Huiting 
Rating:
5.0

Customer did not leave a comment.

Zach Carvalho 
Rating:
5.0

Customer did not leave a comment.

Corinna Fisher 
Rating:
5.0

Robert was a pro, everything went smoothly

GENE HOLDEN 
Rating:
5.0

Customer did not leave a comment.

Cameron Huiting 
Rating:
5.0

Customer did not leave a comment.

Patrick Peterson 
Rating:
5.0

Customer did not leave a comment.

Alan Mcculley 
Rating:
5.0

Customer did not leave a comment.

Bryan Debrauwere 
Rating:
2.0

Turned away due to expired DL - NOT expired at all - had to go back to show them again to get the truck. Charged cleaning fee when the truck was cleaner than when we got it - had marijuana in it and on the loading ramp reeked of weed had to air it out before we put our belongings in - better check in. Charged fuel fee when we sent it back with the same amount we got it at - only drove 50 miles. Always rent from this outlet and no problems but this time not so much..

John Morrison 
Rating:
5.0

Customer did not leave a comment.

Ben Krief 
Rating:
5.0

WAS A VERY GOOD VEHICLE AND EMPLOYEE KNEW THE CORRECT PROCEDURE THANK YOU ALL

john cargail 
Rating:
5.0

This location at Gin's Little Valley Auto Repair has excellent customer service.

PATRICK KENNELLY 
Rating:
5.0

It’s so refreshing to receive such great customer service. They were very friendly and attentive. I will definitely be going back!

Jill Wilson 
Rating:
5.0

Great customer service and selection! I would definitely go there again and recommend this location to family and friends.

Kelli Simmons 
Rating:
5.0

No improvement needed.

Frank Ambra 
Rating:
5.0

Always great service-will use again, as always!

KIm Meyer 
Rating:
5.0

The ladies in the office are knowledgeable and helpful. Made the extra drive besrable

Steve Vicari 
Rating:
5.0

Though and prompt. Excellent customer service.

Gina Bittner-Brown 
Rating:
5.0

Extremely friendly service from Robert. Went above and beyond to make this a really smooth experience. Would definitely recommend and use again.

Piney Morris 
Rating:
5.0

Always a great experience renting from this location! Highly recommended.

Scott Matics 
Rating:
5.0

Customer did not leave a comment.

Peter larsen 
Rating:
5.0

Customer did not leave a comment.

George Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Luis Meono 
Rating:
3.0

Customer did not leave a comment.

Jim Carlson 
Rating:
5.0

I was redirected here after original reservation at Ag Natural was inattentive, unorganized and ill equiped. Gin made it easy and Kim was lovely to return the rental to! Will come here again

Sierra Giannoni 
Rating:
4.0

Customer did not leave a comment.

James Clark 
Rating:
5.0

Excellent customer service.

Matthew Waite McGough 
Rating:
4.0

This location was great, but our truck was reserved with U-haul at another location. There computer system was down. They said it was company wide. We wound up being put two and half hours behind our schedule.

Franklin Wright 
Rating:
5.0

N/A

Terri Ruggiero 
Rating:
3.0

Customer did not leave a comment.

Miles Danforth 
Rating:
5.0

When it's easy check-out and easier check-in, there's not much room for improvement. Thank you!

Cindy Elia 
Rating:
5.0

Everything went smoothly like clockwork.

PATRICK KENNELLY 
Rating:
5.0

Robert was exceptional. It was a rough day of just getting an in town storage unit cleaned out. He was extra polite, helpful & accommodating. He even found our personal car keys we dropped & notified us.

Kathy Mansfield 
Rating:
5.0

The experience was easy and staff very nice and thorough at this location.

Mary Isbister 
Rating:
5.0

Customer did not leave a comment.

ANTHONY KAHN 
Rating:
5.0

Nothing. Perfect!

Jack Rice 
Rating:
5.0

Customer did not leave a comment.

Steven Hamilton 
No reviews have been submitted for this location.

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