My experience was excellent. The agent knew her available equipment and was very helpful with the rental.STEVEN B.
Gin's Little Valley Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.THOMAS G.
Wonderful customer care! Helpful and knowledgeable staff. Highly recommend, and would happily use again when needed.JANET W.
Excellent customer service. Thank youKen F.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.MARK K.
Gin was right there to greet us upon returning our equipment and directed us exactly where to park it. ¡Gracias!KAREN L.
El cliente no dejó un comentario.DANIEL JUDE H.
Great service with a smile. The truck was ready to go when I got there, I was checked out in less than 5 minutes, and when I returned, it only took 2 minutes. I would definitely use them again.Paul T.
El cliente no dejó un comentario.Dennis A.
Guy I spoke with was super nice. Easy to work with. Would be happy to rent from him again.DAVID F.
Never mentioned extra charge to drop off early the night before was due.KEVIN R.
El cliente no dejó un comentario.DANIEL R.
Very nice people and gave me a great deal, would definitely recommend to my friends as wellTARIK A.
My employee discount was not applied.Douglas O.
Robert did a good job assisting me with the trailer and had great customer service skills.Anthony B.
Equipment was not ready when I arrived for pickup, but the worker responded quickly to get me out of there and on the road.PHILLIP B.
El cliente no dejó un comentario.KISHA K.
Very personalbe rental agent. Explained everything. Will definitely use again!GARY P.
Everything was great!MELANIE D.
Rob is super awesome and the whole experience was great and super easy.COURTNEY D.
El cliente no dejó un comentario.George W.
El cliente no dejó un comentario.ARIA B.
Customer service was great!Victoria D.
Robert was great! Van was great! Loved the rear view camera in the rear view mirror! 500 mile range was super! Ride was smooth, seats were comfortable. Like the weekly rate with 750 free miles. Will do it again next year!Philip R.
She was very professional and helpful in a stressful time.ALEXANDER B.
Strong smell of Marijuana in cab, should try to eliminate that. Unpleasant.Jose C.
Staff unfamiliar with UHaul rental, return and refund procedures.THOMAS B.
The guy who help us was really nice !NEIL P.
Best experience we've ever had, the owner communicated so well and was so kind!!! This location will be my go to just based on her customer service alone!!kim S.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.DOUGLAS C.
Great guy, great service. Thank you.Sam T.
El cliente no dejó un comentario.BARBARA V.
El cliente no dejó un comentario.Alphedio M.
Helpful and friendly staff. Trucks are well maintained.Jeffrey P.
Nothing that I can think of..great job!ROBERT S.
They were all so very nice and very accommodatingEDWARD M.
El cliente no dejó un comentario.Ronald C.
El cliente no dejó un comentario.Albert C.
El cliente no dejó un comentario.MICHAEL M.
Very helpful, good pricing, clean equipment, thanks again!NICHOLE S.
When stock is low, take measures to fix the problemDONALD C.
The person who booked my rental led me to believe the van would be big enough for the crate I needed to move. Turns out the dimensions she gave me were interior only and she didn't mention how much smaller the back door actually is. Don't trust these people at their word. It was a waste of my time and I'm told I won't be receiving a refund. The same person (Virginia) answered her personal phone while conducting the after drive inspection. It was very unprofessional.Julia T.
We had to walk across the street to find pads hidden in a golf cart and when we did there were no pads. Nobody available in person to get any other supplies that we neededJeanelle S.
El cliente no dejó un comentario.Ron G.
Gin was great!DAMON B.
It was too far away from where we lived but the Gal that handled everything, was doing an excellent job. She really went out her way to help us and telling us what we needed and made sure we were hooked up correctly and safe.CAROL H.
The location was great. It is your 800 # customer service that is absolutely unbearable. Wait times over 30 minutes every time I called. Kind of tears into your day when you are wasting hours just dealing with them and not completing your moving tasks.Cary C.
Clean the windows and mirrors this is the second one I rented there and u could hardly see Out side mirrors and windows were people spilled stuff on them or they were in bad weather Also brakes were not good rotors need to be turned with a full load and going down hill it shook really bad when applying the brakesJoy C.
El cliente no dejó un comentario.Benjamin K.
No improvement necessary. Staff incredibly supportive and personable.LIONEL L.
Clean the mirrors ?? everything else was greatJOY C.
Very accommodating and friendly service.The van was clean and the gas tank was full, so no guessing about fuel when it was time to return the vehicle.katherine G.
El cliente no dejó un comentario.Ariel Y.
Went to pick up my GUARANTEED reservation in Sacramento and it wasn't there. No inventory except for one 50 miles away! The Sacramento manager Amado was helpful, but still, I was very put out. Gin was helpful in that she got me the van I requested instead of the 20 foot truck that the traffic center was going to put me in.Don N.
El cliente no dejó un comentario.AMUND T.
El cliente no dejó un comentario.LISA S.
El cliente no dejó un comentario.Betsey L.
El cliente no dejó un comentario.Wolfe M.
El cliente no dejó un comentario.CODY N.
El cliente no dejó un comentario.Dorothy B.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.MAUREEN G.
El cliente no dejó un comentario.AARON K.
I showed up to a closed shop. I had to call to have the transaction completed. It would have been nice to complete the transaction during the time I called to reserve the truck instead of standing in the closed shops parking lot. Besides that it was fineCARLEY P.
The people were helpful, and extremely nice!DONALD C.
We moved out of California to North Carolina. The people we interacted with through your company were nice & pleasant to deal with. The equipment worked well too. However, I was a little upset with the ridiculously high cost for rental. We spent around $4,000 for the truck out of California, where as the cost going the same exact distance the other way with the same size truck would have been around only $1,500. I understand different rates for different areas, but a difference of over $2,000 is pretty excessive in my opinion and made it financially crippling, especially during this time in our history when our financial situation is being heavily impacted already, due to the mass hysteria shutdown.DOUGLAS C.
The staff was very courteous and flexible. Really no need for improvement.James L.
The agent was friendly, courteous, helpful, informative and thorough.JAMES C.
El cliente no dejó un comentario.Mara T.
El cliente no dejó un comentario.Julie M.
She is always so helpful and friendly. That's why I always go to her!JERRY P.
Gin at Little Valley Auto was very professional and adhered to Covid regulations. The vehicle was immaculate and ran perfectly. I will highly recommend this location to everyone.Marcia A.
El cliente no dejó un comentario.LINDA H.
El cliente no dejó un comentario.Tracy M.
El cliente no dejó un comentario.John S.
Very professional.Robert P.
Gin was wonderful to work with - Everything went smooth and easy!Philip J.
All good!Thomas C.
The online registering not because of the coronavirus but just doing all this paper online is so much more difficult than it would be to just do all the paperwork right in front of the customer it doesn't go any faster because my experience today took me almost 45 minutes to get through all this Internet stuff with glitches and everything else so I would suggest that they go back to the old way of doing it by paper and not putting all this online stuff because when I went to put my drivers license and The online gas gauge that you look at was wrong I had to change it go back to your wayChet O.
The lady way very friendly and helpful! We will definitely work with her again what the time comes! ThanksSarah M.
El cliente no dejó un comentario.Steven R.
Nothing. The owners were pleasant and easy to work with. Everything was clean and well taken care of. Great customer service!!!colleen M.
El cliente no dejó un comentario.Donald O.
El cliente no dejó un comentario.Michael D.
Gin was great.Michael D.
El cliente no dejó un comentario.Albert C.
Not much. The personnel service and equipment for excellent.JAMES L.
Very professional and made renting a truck painless. It was a pleasure dealing with them and I highly recommend this location.Mark N.
El cliente no dejó un comentario.Sally M.
El cliente no dejó un comentario.Clifton B.
El cliente no dejó un comentario.andre B.
Gin is the 1st uhaul rep to fully explain everything to my husband & I in full detail. I've used uhaul multiple times but phenomenal experience picking up from this location!!!!!Janice W.
El cliente no dejó un comentario.Sheila T.
Nothing. Everything was perfect.John C.
I was very dissatisfied with the first location I was supposed to get the trailer at because the call center double booked . The second location in Alta Sierra was very good. I was very happy with the service I received.mark B.
El cliente no dejó un comentario.James P.
Just had to spend an hour on the phone with Customer Service disputing two charges from this location. I had to drop off the equipment after-hours, and received no information regarding additional steps. Gin evidently lives across the street from her shop, and said the truck was not returned until a day later, while I have timestamped proof that it was returned on time.Michael C.
El cliente no dejó un comentario.Laura B.