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Did not like the changed drop off location. Supposed to be waynesboro, then get a email from u haul changed location much farther. Bs. Dropped in savanna. Still a 30 drive to turn in. Not happy about this at all
Service was exemplary, professional, courteous, and extremely helpful.
The pigtail connection periodically loosened possibly due to the cold. I disconnected and reconnected it and it worked. Not sure what could be done for this to be corrected for the next customer.
AWESOME FACILITY AND CARING PERSONAL!
I think it's ridiculous that I was allowed to have the truck for two days but turned the truck in at 4:30 pm on Sunday when it wasn't due back until Monday and I went over the allotted miles by 15 miles and was charged for that. PETTY !!!!!
Do the same for them.
Great service
Better staffed. Waited a long time for service.
People were not friendly and not helpful. Acted like we were bothering them. When asked for clarification on things she would just shrug her shoulders and say I don't know.
Everything went smoothly and every one responsible was nice, friendly and very helpful.
Nothing
We can't really rate this location since we didn't meet anyone there. We dropped the truck and trailer there when the business was closed.
Pickup/checkout could be faster.
Contract said to call the toll free number when I reach my destination and was told to drop off 30 miles away. I have a location less than 3 miles from my home. Spent 1 1/2 hours on the phone with customer service talked to 5 different people was kept putting on hold. Finally scheduling let me drop off 13 miles from my home. Terrible customer service and wait time unacceptable.
Super friendly staff. U-Haul costumer service is terrible. Despite the staff at the location being helpful my overall all experience was horrific. I never plan to rent from u-Hal again and will share my experience with as many people as I can. Corporate customer service is extremely disappointing!
Thank you
They did fine. I do have an issue with another drop off location I was going to use and the storage facility I was going to use.
Great place to do business ??
Everyone very friendly & helpful
Good service will use it again.
Everything was good
Noting everything was perfect
The whole process was easy and went smoothly.
Nothing great people & location
Truck would not crank when ready to go. No assistance from road side service could be given at a time, missed unloaders had to keep truck later than return time, had to wait from son's to get off to unload. We are in our seventies. Husband has had kidney transplant and I heart surgery. Won't use you again
They were fast and friendly.
Very professional, did not take long to get checked out, very courteous.
The people at Gilli's were great. They even stayed open a few extra minutes to handle my needs.
Very courteous and helpful. I would recommend Gillis Power Sport to everyone. They helpfully and quickly fixed a problem with the chains I was having.
I was completely satisfied with the professional service I received
Excellent customer service and the truck looked and drove like it was brand new. Thank you!
Loved it this time very exclent people
Get back with unsatisfied customers.
Closer drop off locations. And, 3 days prior, I rented the same size truck at the same location going to the same destination and my allowed mileage was 118 miles. This time I was only allowed 101 miles. Did not notice the discrepancy until after the transaction. Called Gillis and explained the issue. Lady said I had to call Uhaul. Waited 15 minutes before getting to speak with someone. Finally got additional miles to cover same trip but further drop off location.
Very friendly a d helpful.
I was disappointed that I couldn't use my AAA discount at the rental location at the time of the rental. I was informed that it was only applicable if I rented using the online service.
Fourth rental with this company they excel. I have rented from other sites and they take much longer and do not have the friendly staff.
It was dirty in inside and zero gas in it.
I was charged a cleaning fee upon Return of vehicle and there was nothing to be cleaned. I made sure it was clean when i brought it back.
