Comentarios del cliente para Gillis Power Sports
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Gillis Power Sports
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Rick M. en
Closer drop off locations. And, 3 days prior, I rented the same size truck at the same location going to the same destination and my allowed mileage was 118 miles. This time I was only allowed 101 miles. Did not notice the discrepancy until after the transaction. Called Gillis and explained the issue. Lady said I had to call Uhaul. Waited 15 minutes before getting to speak with someone. Finally got additional miles to cover same trip but further drop off location.
Emily W. en
Very friendly a d helpful.
Dana H. en
I was disappointed that I couldn’t use my AAA discount at the rental location at the time of the rental. I was informed that it was only applicable if I rented using the online service.
john p. en
Fourth rental with this company they excel. I have rented from other sites and they take much longer and do not have the friendly staff.
Melanie C. en
It was dirty in inside and zero gas in it.
angie m. en
I was charged a cleaning fee upon Return of vehicle and there was nothing to be cleaned. I made sure it was clean when i brought it back.
ED S. en
Review your weekend rates for use on sunday. Most people dont work on weekends as they attend church services or have a weekend rate.. Like a 2 day for 1 price.
Jackie S. en
Parking area needs to be marked better. Did not know where to leave truck..
Linda R. en
I don’t think either Lonoke, Arkansas or Savannah, Tennessee needs to do one thing to improve. They were perfect !!
Laura S. en
I understand I was set up for something called 24/7 pick up. Had NO idea what that was or how to do it! NONE. Two hours later had a truck because the place was not open. Return? Could not return for two days because it was closed with no way to leave it. Very unhappy. Could not get any sort of help from Uhaul.
KATIE D. en
The back had a lot of water in it and my mattresses got wet , There were no furniture pads provided,no one came out to show me anything about the vehicles and never could figure out how to adjust the mirrors end it sounded like the transmission was slipping I was scared to drive it too far. The first bad experience I’ve had with you Uhaul sorry but I have to be honest.
Mark L. en
The customer service at this location was outstanding
Dustin G. en
Fill the tank up all the way. That way when customers return the truck to you, we aren't guessing at how much gas we need to put in to keep it at the spot it was in when we rented it. We can just fill the tank all the way up. It feels like a scam. In order not to get fined, customers may over fill. Not fair! Fix that.
TONY T. en
I was overcharged but after I brought it up with uhaul themselves it was corrected quickly.
chad d. en
Over charged me 10 miles but let me use truck 2 days. 8'364 miles not 8'354 miles when I got the truck. all is fine.
CARL H. en
Was a lot of roaches in the truck I rented. Bought a can of Raid and used it before loading my stuff. You might take this into consideration and treat your equipment regularly! Thanks...
Gavin n. en
Jessica Hancock at Jessica's Tanning helped us set it all up. She was very helpful and professional! I will use and recommend her again next time!
Terry H. en
Dealer could not apply veteran's discounts! Why? Been nice to have gotten a little price breaks that UHaul always gives to us veterans.
MYRA B. en
I was impressed with the overall experience. Bonnie was great at explaining all the details. She was very friendly and patient.
monica p. en
Make sure that vehicle is checked in to ensure that a call isn’t made asking for a return of a vehicle that has been turned in.
anthoy h. en
Nothing. Very impressed
MICHAEL U. en
Dealer should make it easier for clients to pick up trailer. I had to do some tricky maneuvers in the pouring rain to exit the fenced in area at the lot.
ANTHONY C. en
The self check-in worked great!
Carol P. en
When I did my Uhaul order I choose NO insurance. When I picked up my trailer the gentlemen behind the counter never went over anything with me. In fact he added insurance to my Uhaul trailer which I denied when I did my order and even when I did my check In on line. It to this gentlemen 20 minutes to check me out, I never used the Ingenico machine to go over my reservation with the gentlemen. Then came the time to hook up the trailer. The gentlemen behind the counter handed me my papers and pointed out the door at the trailers and told me which one was mine and told me just back up to it and hook it up MYSELF and leave. Now I worked for Uhaul for almost 6 years in MCO 757 in the traffic department. And I know for a fact, that customers are not suppose to be hooking up their own trailers. Nor is their suppose to be additional items added to customers orders when the customer had already denied this on check in. I want to know WHY is this being allowed at a Uhaul dealer? And why did this gentlemen take it upon himself to add insurance to my order on check out when I denied it???
ALBERT H. en
Keeping the equipment inspected is high priority , I found bolts loose on front brace on the dolly . Overall the visit was excellent .
carolyn g. en
I still don't know what I was charged mileage on the truck but I'm sure it wasn't 70 miles.I'm expecting less than I was originally estimated.
Ralph S. en
Neet clean orginsed FRENDELY PROFESIONAL decataded crew :-D
Roger F. en
Give an honest quote that includes all taxes and fees. Did not like having to pay over a hundred dollars more than I was quote,
Derek S. en
Lady that I checked in with was nice but when I explained gas situation she basically acted like "oh well". Could've offered to try to find out details rather than ignore situation.
ROBERT N. en
Personal were friendly and welcoming.
GERALD T. en
Reservation process was smooth and easy.