Customer Reviews for Gilberts Drive In & Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Exxon Mobil gas station, it was at night and all lights were shut off. Really really dark out. Aside that it was ok.

Rating:

1.0

I have never been so disappointed in a service in my life

Rating:

3.0

Move to a more convenient location.

Rating:

1.0

Did not have dolly or moving pads in truck.

Rating:

2.0

I was very unhappy with the service

Rating:

1.0

The truck was filthy when picked up.

Rating:

2.0

The dealer was not in to help with the transaction. They had a new employee who had no clue to what to do. The new employee called the owner several times before she called back. The dealer didn’t check in the unit from the previous customer. The truck was dirty and smelled terrible. The whole experience horrible. I will never rent from this location again.

Rating:

1.0

Nobody at the location worked for U-Haul, so they could not help me. That's perfectly fine, except I couldn't get the information online to pick up my rental truck, either. I had to spend almost an hour on the phone being transferred to different reps to finally get the information sent to me so I could access the key to the truck. Miserable experience.

Rating:

1.0

Have a live person to deal with

Rating:

1.0

Was told I would be charged extra unless I used the app to check in. My phone was dead at the time and I had to use someone else's. Worst check in experience I've had from U-Haul.

Rating:

5.0

Check the hours because they vary.

Rating:

2.0

Creepy guy was watching us in his truck. Didn’t feel safe late at night

Rating:

3.0

The inside of truck needed a good cleaning. I used disinfecting wipes to clean the high touch areas. There was no trash just needed a good wipe down.

Rating:

3.0

I did the U-Haul Truck Share 24/7®. Which I liked. I didn't have any interactions to comment on.

Rating:

5.0

The move ended well. Your staff afforded excellent service.

Rating:

2.0

The web site was very poor. I spent an hour and a half trying to fill out the forms very confusing and slow some things would not take the information and did not indicate what the matter was.I signed up for a truck and while I was filling out the form someone else got it. I called to verify the Princton, TX location before i filled out form and they said they had it but someone else had gotten there first. I could not see how to take it out of my cart at that location

Rating:

2.0

Check in procedure on line was a nightmare!!

Rating:

3.0

Clerks were very unhelpful

Rating:

5.0

Nothing at all. Rates are good. Truck clean.

Rating:

3.0

Was charged $25 to clean truck and only thing that needed to be done was fold up the blankets and bag them. I would have done that if I had the stupid bags. Also I selected counter service and you guys switched me to a moble pickup. Because of this my day started behind schedule by almost 2 hours. Customer service was not there and nothing was explained when I was transferred which made it extremely difficult. Will choose Ryder or budget next time

Rating:

1.0

She was very rude and wouldn’t help me. My drivers license is expired because the pandemic and all she said was no you can’t rent it. So I had someone else come up there to rent it and she said she couldn’t help me because it was 12 on Sunday and she is busy selling beer and I would have to wait. But when I did the reservation I choose to finish contract inside because of my driver license was expired so it wouldn’t let me continue. I also found the answer on the driver license she gave me might not be correct. She was so rude told me to tell whoever I wanted and winked her eye at me. She said I need to sell beer. Some dealers just want the profit and you are pretty much paying for their parking lot. She did not want to help one bit. This makes U-Haul look terrible. I would never go back to this place and I will let all my friends know the same. I would hate for anyone else to be treated like this.

Rating:

4.0

Only issue i had was the box leaked water and ruined a few things we had stored in it

Rating:

5.0

Amazing experience! Staff was there to help us every step of the way. They went above and beyond to make sure our move was as smooth as possible. I will highly recommend them to friends and family! Kay was exceptional and went out of her way for us.

Rating:

4.0

Unfortunately although I paid for the extra appliance dolly (Atleast I swear I did) i did not receive it with the truck so Ill have to find another way to move a washer/dryer. Other than that it was fine.

Rating:

5.0

Dropped the rental truck off here, a well lighted convenience store, did not have to go inside. The ap walked me thu the drop off and left the keys in the drop box. Very convenient.