Comentarios de los clientes para Gifford Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Gifford Self Storage

Clasificación general:

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Michael L.
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El cliente no dejó un comentario.

ROBERTC B.
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El cliente no dejó un comentario.

E CURTIS H.
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awesome experience,

Michael S.
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This pick up location was chosen by UHaul, sending us an hour out of our way, delaying pick up time by 3 hours. We booked 4 weeks in advance as we were flying into Ottawa to move our daughter home, 8 hours away. Our requested location was 15 minutes from the airport , this new location cost us a 1 hour, $140 cab ride to get there as well as a 2 hour wait for our truck to come in from another rental. Our daughter had to load her boxes from the  reserved elevator into the parking lot as she would lose her elevator time and did not want us to carry all her belongings down 3 flights of stairs. UHaul claimed that a  rental is not guaranteed until they confirm, 24 hours in advance. I had no idea that this was how UHaul did business, uwe booked our flight, the UHaul and our elevator time well in advance. Does a order confirmation number mean nothing? It was honoured by the airport and the elevator booking! Did I mention that we prepaid for the truck 4 days prior, with no mention of a possible confict? They took our money and left us at their mercy, resulting in a very stressful day for all involved. We arrived at our daughter's new place more than 4 hours behind schedule, mentally and physically exhausted  all because of UHaul's greed! It seems that UHaul will double book a rental to maximize profits ! People rely on this service at crucial moments in their lives, such as a move, which involves a timetable and guarantee which they do not provide. Thanks for asking for my opinion, as we did not receive any accommodation talking to your head office when we received notification of the pick up location/ time change. I'm sure this will not change how you do business but I hope it is a warning to others who may consider using your services. The only commendable experience that we had with your company was your dealers in Smith Falls who went above and beyond to try to help us out. Thank you Wendy and Dale, your kindness will always be remembered.

PATRICIACECILEAN H.
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Lauren at the smith falls location was really helpful and nice every time I go there for anything I need

RAYMONDE H.
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El cliente no dejó un comentario.

DARLENE LYNN D.
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Excellent service! Extremely helpful and professional.

WILLIAMBRENT H.
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These days there's not much anyone can do. Everyone was very friendly and helpful 👌.

GLENR C.
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Everything was perfect from pickup to drop-off. Would highly recommend Gifford's!

MICHAELJOHN W.
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El cliente no dejó un comentario.

CHRISTOPHERC P.
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El cliente no dejó un comentario.

KIMBERLY S.
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I rented the random trailer and was very satisfied overall. Trailer was a bit heavy and awkward to put to the hitch on the truck but the owner helped us, overall I'm happy with the service, my questions were answered.

JEFFREYA D.
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El cliente no dejó un comentario.

Michael S.
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Overall the rental was a pleasant experience.

RONALDA W.
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El cliente no dejó un comentario.

Jessica S.
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My truck was rented from 11am Sunday to 11am Tuesday. On Monday evening, after I unloaded it, my son and I, followed by a friend in a car, filled the gas tank less than ten minutes from the drop-off location, then I dropped off the truck. I arrived after hours, and in the dark I backed up the truck into a space in the middle of their fleet of vehicles. After it was parked, I noticed (I had been there before but had forgotten) the sign that said to just pull the truck in forward. I assumed that was so that customers wouldn't have to wrestle with backing up a truck into a space, particularly if the office was closed or if it was dark. Having already backed it up successfully before reading the sign, I didn't bother changing anything. I made sure the truck was locked and dropped the keys into the after-hours drop off box (watched by my son and friend). I was well satisfied to have the job done and the truck returned before it was due. On Thursday, to my surprise, I received a charge on my credit card for an extra day's rental. I called about it immediately. A female staff person told me the truck and keys had not been returned, that she had been in the office on Tuesday and the truck wasn't there, and that she has some system of tagging keys and they weren't there either. The office is closed Wednesday, and I guess she finally clued in that the truck was there on Thursday morning. She kept telling me that I hadn't dropped off the truck on Monday (infuriating when I know I had), and it wasn't until I pointed out that I could prove I had based on witnesses, pictures, nearby gas receipt and GPS, that she reluctantly changed tactics and told me several times that she would return my money because she just wasn't going to argue with me anymore. I am not responsible for the method in which they keep track of their trucks and keys, or the fact that it appears she missed both on Tuesday. She did later call me to let me know they were reversing the charge for the extra day for which I was incorrectly billed. But I never received an apology and her insistent arguing that I had not returned the truck on Monday, and the implication that she was only refunding my money because she didn't want to argue anymore, and not because they screwed up, was offensive. I left that call feeling that she had implied I was lying (obviously). I have previously used that location and it was perfectly pleasant, but I am dismayed now that a) their truck and key tracking appears to be sloppy and b) that the staff person went right to the place of insisting what wasn't true. I will consider carefully how I use Uhaul in future.

Tyler M.
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I booked at one location for 2pm pickup and was told I would receive a call to confirm Tuesday. I never received a call or voicemail and Wednesday morning received an order confirmation that had a different location that was an hour out of the way and had it ready for 9am. I picked up there because I needed the truck and then when I called in to see if I could drop it off somewhere closer as I never chose that location and was told it would cost me several hundred dollars. I am very displeased with the entire process. I was also charged for moving blankets that I had requested but never received. Further, I received poor customer service from all call centre reps with the exception of Victoria at the regional office. She was great. The most stressful time for us in the middle of a forced move and this was the service I received. Poor service.

Emma S.
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This is uhauls fault, not pick up location. Gave me a way bigger truck then ordered. Never specifically said this would happen or why. Called it a free upgrade when i called 1800 uhaul. Its not an upgrade when you don't feel comfortable driving it. Used online check in. Super annoying to use, had to use 3 different phones to complete transaction. Had issues every step of the way.

Allan S.
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El cliente no dejó un comentario.

Glen D.
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No trailer hitches or locks available for sale at this location. This meant that we had to leave, find the local Canadian Tire in a town we were not familiar with, buy a trailer hitch that fit as ours didn't and come back to pick up the trailer. The other problem was there was a ding in the front of the trailer that I pointed out to the fellow checking over the trailer. He needed to be reminded to mark it before we left and in the end, marked the wrong spot.

KENNETH L.
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El cliente no dejó un comentario.

annette K.
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Doing the app or online was too complicated for pick up and drop off. Too many steps. Very frustrating!!

Jennifer M.
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El cliente no dejó un comentario.

DARYLE U.
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The rentals should have a full tank upon pick-up and then be returned with a full tank. Trying to judge how much gas should be put in in order to return the vehicle with the same amount of fuel is crazy. Things are expensive enough these days without returning a vehicle with more gas than when picked up because not knowing what the fuel consumption may be makes it hard to judge. Starting with a full tank and returning with a full tank means one is paying for exactly what was used.

Debbie B.
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Excellent experience all around!

PAULW M.
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Great place to do business with !! Everything was perfect..

ALANDONALD R.
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El cliente no dejó un comentario.

DAEDWIN R.
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El cliente no dejó un comentario.

Pierre G.
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El cliente no dejó un comentario.

Karl L.
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El cliente no dejó un comentario.

Todd T.
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Very comfortable and professional

TERREANCEM C.
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Your staff especially was great , your CSR she was polite friendly and informative

Lorraine P.
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El cliente no dejó un comentario.

MILTONDOUGLAS B.
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Great job all around!

DYLANCLARK F.
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El cliente no dejó un comentario.

GARYCLARENCE B.
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No suggestions at this time

Brian T.
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El cliente no dejó un comentario.

Donald B.
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We feel there really isn't anything you can do to improve your service for the next customer. The staff are wonderful to work with. The vehicle we had was the perfect size for what we needed. Our rental experience was a good one. D&A

JOHNALEXANDERPAT B.
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El cliente no dejó un comentario.

CRAIG B.
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I found the on-line pick up process to be very difficult to use. I spent 15 minutes with the on-line agent getting through the approval process. Then spent about 15 minutes on hold before being able to speak with customer service. Despite indicating I preferred service in English, all prerecorded messages were in French. The customer service agent was eventually able to identify which truck was mine by the license plate. Then, once I found the truck, I had to spend another half-hour on hold with customer service before I could get the lock code. A very frustrating experience. Also, the cart and furniture blankets I ordered were not in the truck. Nobody seemed to take responsibility for anything, although I was credited for the missing items.

Rachel H.
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This location was good but we had issues with U-Haul over booking and not giving us a truck. Smith Falls location saved the day.

DAVID H.
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El cliente no dejó un comentario.

Maureen H.
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They were courteous and polite. Did follow up calls to b sure I had my truck and other products. Patient all I can say is excellent excellent!!!!

Steve H.
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El cliente no dejó un comentario.

Ian A.
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El cliente no dejó un comentario.

Bruce T.
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The one tire was very low on air n we were told to pickup on differnt location n drop off also. I only had rental for approxament 3 hours.

Kaye S.
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El cliente no dejó un comentario.

ROSE-MARIEL U.
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Took us close to 6 hours over multiple days to try and get the reservation handled properly just to show up at The location and be told the price was actually significantly more then we were quoted. Had issues while returning, had to call in because remote return didnt work and the refund we were promised took another hour on the phone to get processed. The online booking system is next to useless and the fact that vehicles are not shared between locations makes it much more difficult to have any faith in uhaul's ability to deliver an even passable level of service.

CHRISTOPHERD C.
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Service was excellent, can't think of anything that would need any improvement

Kevan D.
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First time renting and it was a pleasant experience.

JOHND F.
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Everything went smoothly for me. Thank you.

Paul M.
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Very efficient, nice people good experience thank you

STEVIE-RAYALLAN M.
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El cliente no dejó un comentario.

VICTORIAL H.
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El cliente no dejó un comentario.

TODDD R.
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El cliente no dejó un comentario.

Maria S.
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The receptionist was very friendly and helpful ??

ROBERTC B.
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El cliente no dejó un comentario.

JANE-LEE C.
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I was treated very well by two lovely people. I will use this company every time I or anyone I now needs a rental. Thank you for your wonderful service.

Robert C.
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El cliente no dejó un comentario.

P-THOMAS T.
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El cliente no dejó un comentario.

Mark M.
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El cliente no dejó un comentario.

Payge T.
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El cliente no dejó un comentario.

Corey T.
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Great - simple and easy. Thank you!

MATTHEW C.
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Great service keep it up.

Jean M.
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El cliente no dejó un comentario.

Cian H.
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El cliente no dejó un comentario.

Pierre B.
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Very professional service

Craig R.
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the computer program that calculates what vehicles are allowed to tow which trailers is ridiculous. I am told it is because "a vehicle cannot tow more than it's own weight safely". have you people never seen a transport truck?

Keith C.
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El cliente no dejó un comentario.

Todd R.
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Great service!! Had the right truck size that I needed. Paper work was fast and they took the time to explain the rental options. Thank you

Dennis B.
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A very comfortable cargo Van...no issues at all.

Robin C.
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El cliente no dejó un comentario.

Dale H.
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Smooth transaction.

Ho Chit S.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

Marie-Celine L.
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Nothing! This is the first time I rent from UHaul and there are no surprises - no change of location, equipment I asked for was there, nothing was broken, representative was helpful and friendly, my best experience with Uhaul!

Adam H.
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El cliente no dejó un comentario.

Pierre B.
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El cliente no dejó un comentario.

Tony G.
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Location was closed and just dropped off rental but it was close and clean

Adrien R.
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I've used this location 4 times and had great service every time!

Bryan C.
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El cliente no dejó un comentario.

Randolph S.
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El cliente no dejó un comentario.

Garry M.
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El cliente no dejó un comentario.

Jennifer M.
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El cliente no dejó un comentario.

Kevin S.
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El cliente no dejó un comentario.

Mark B.
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The truck could Have been cleaner. There was coffee spilt in the holders, and the floor mats were muddy as well. Not a big deal I just thought I would mention it.

April S.
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El cliente no dejó un comentario.

Joshua B.
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El cliente no dejó un comentario.

Lorraine P.
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Great customer service at this location. Also I am very appreciative of the extra care and precautions put in place due to Covid-19. Thank you Lorraine Poirier

laurence M.
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El cliente no dejó un comentario.

Wendy M.
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I did not receive the items i had ordered online. I was told that this location very rarely has furniture dollies. There needs to be something in place letting people know this. I was under the impression that what I ordered online would be available to me when I arrived to pick it up. The furniture dolly was as important as the van. The van smelled like it had been used to haul manure.

Tom R.
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El cliente no dejó un comentario.

Ronald T.
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El cliente no dejó un comentario.

Seana M.
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El cliente no dejó un comentario.

Chris C.
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The uhaul system was down. It took nearly 45 minutes to check out a $20 trailer.

David H.
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El cliente no dejó un comentario.

Gord R.
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Great service. Easy process to rent a vehicle.

Mary S.
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El cliente no dejó un comentario.

Linda H.
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Let customers know closing times.

Steve S.
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I was offered a discount for having to drive the extra miles from Perth to Smiths Falls and back again but I did not see that reflected in my bill. I arranged pick up and drop off in Perth this morning through your regional office but when I arrived in Perth, the business was closed. Ended up in Smiths Falls. Not a money efficient day for me, nor a time efficient day either. Frustrating to say the least, but Lorraine in Smiths Falls was very pleasant to deal with. Very nice lady.

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