Customer Reviews for Gibson Downtown
(U-Haul Neighborhood Dealer)

241 reviews

219 W Willow St   Scottsboro, AL 35768
(@ Houston)

(256) 574-3258

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 574-3258

219 W Willow St
Scottsboro, AL 35768
(@ Houston)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck had a yellow service light on and it was full of mud in the cab and the box. I told them about the tire warning and he said it was a bad sensor.

Wendy Wilcox 
Rating:
4.0

I’ve rented from this location before, had zero issues.

Eric Hattery 
Rating:
5.0

Customer did not leave a comment.

ROBERT BOWEN 
Rating:
5.0

Customer did not leave a comment.

DOUG PARRISH 
Rating:
5.0

Customer did not leave a comment.

Dosha Tinsley 
Rating:
5.0

Customer did not leave a comment.

Todd Brewer 
Rating:
3.0

Customer did not leave a comment.

Alan Peaslee 
Rating:
3.0

Customer did not leave a comment.

Wesley Tidwell 
Rating:
5.0

I was having trouble checking in the truck due to lack of cell phone service. The employee was most helpful to let me know its checked in from his side and I could stop hassling with the app.

camille Williams 
Rating:
3.0

Did mobile check in and just left truck. Did not interact with anyone

CAROL SWAIN 
Rating:
3.0

Customer did not leave a comment.

Amber Chandler 
Rating:
4.0

Customer did not leave a comment.

Steven Rouse 
Rating:
5.0

Great location. Quick service

THOMAS FRENCH 
Rating:
5.0

Customer did not leave a comment.

Katherine Navarro 
Rating:
5.0

Customer did not leave a comment.

Waneisa Sanford 
Rating:
5.0

The service was excellent, the people kind and helpful. Continue.

Frank Gant 
Rating:
4.0

Customer did not leave a comment.

dennis brock 
Rating:
5.0

Customer did not leave a comment.

Howard Whitaker 
Rating:
5.0

Wallace and family just 'have it together' EVERY time I need U Haul services...

Thomas Woodward 
Rating:
5.0

Didn't have the appliance dolly I needed but directed me to another dealer close by that had one. Even called ahead for me. Easy pick up and no problems with the equipment.

Greg Rollins 
Rating:
5.0

Customer did not leave a comment.

CHARLES DAVIS 
Rating:
3.0

Truck inside was dirty

Clay Bonner 
Rating:
3.0

O got the truck on a Sunday . There was no one there , which was fine because I done everything on my phone BUT I ordered furniture pads/blankets , did not have ANY I’m the truck and there was no one there to get them. And they didn’t bother to let me know before I picked the truck up.

Alaedra Ortiz 
Rating:
2.0

Customer did not leave a comment.

Charles Wilson 
Rating:
3.0

Customer did not leave a comment.

Richard Porchiran 
Rating:
5.0

Great customer service

Tamara Birdsall 
Rating:
4.0

Customer did not leave a comment.

Matthew OShields 
Rating:
4.0

Customer did not leave a comment.

Christopher Lassetter 
Rating:
1.0

Truck filthy and smell like urine! No windshield wiper fluid. Inside windows filty. Right rear tire low pressure. Heater/AC control knob not working. Inside smelled like garbage dump. Only vehicle available for fifty miles after my vehicle accident. Request compensation from U haul for terrible rental that was not up to UHaul standards. Call me at 402 250 8869 from regional management to discuss this matter. Email is Jackhicks37@outlook.com. Scottsboro dealer ststed that truck was repo and people were living in unit. No excuse for filthy UHaul. I expect at least a half price refund.

Lloyd Hicks 
Rating:
5.0

Customer did not leave a comment.

Scott MacNicol 
Rating:
5.0

Customer did not leave a comment.

Danny Bain 
Rating:
5.0

Customer did not leave a comment.

tiffany eaton 
Rating:
3.0

Brake Master cylinder was dry and tires were inflated to different pressures: front 45 psi, rear 65. Obvious that the hauler had not been safety checked.

Luis Mijares 
Rating:
5.0

The people who manage this rental are extremely nice and accommodating. Excellent service!

lowell bivens 
Rating:
5.0

Really nothing, my experience was friendly, easy process and no problem at all. I will say that your website was very slow when I was making reservations and I had to wait and come back to it but it finally did go thru.

Barry Abbott 
Rating:
4.0

Customer did not leave a comment.

PAUL FRANKART 
Rating:
5.0

Customer did not leave a comment.

Joy Hepler 
Rating:
4.0

Good experience.

Jeffery Brown 
Rating:
5.0

Great place and VERY helpful. I would definitely recommend them for help with your moving needs.

Glenn Bartlett 
Rating:
5.0

Not a thing, Gater, was super!!!!! Jim

JIM GRIGG 
Rating:
4.0

Customer did not leave a comment.

Doug Parrish 
Rating:
3.0

I wouldn’t recommend uHaul to anyone because y’all gave me a quote of $54 that was due at pick up and then turned around and charged me $117 when I picked it up and then $119 when I dropped it back off. I went 62 miles and kept it less than 24 hours!

Gary Childress 
Rating:
4.0

Your local guys are great very helpful your phone services however were much less I think next time if i use you I will just go talk to the locals.

Kelly luce 
Rating:
5.0

The location was excellent. U-Haul.com, however, was terrible. When I showed up the website/app wouldn’t work. Luckily the owner of the location was there. He was able to cancel my previous appointment and redo my rental.

Kadee Roden 
Rating:
1.0

Customer did not leave a comment.

Benjamin Felton 
Rating:
3.0

Customer did not leave a comment.

Christopher Doering 
Rating:
5.0

Customer did not leave a comment.

Keaton Willis 
Rating:
5.0

Customer did not leave a comment.

Sheila Vincent 
Rating:
5.0

Customer did not leave a comment.

Braylan Harris 
Rating:
2.0

Fix the odometer. Had a ton of extra mileage charged, my trip was mapped out and I only drove 54 miles but the odometer racked up 80 miles. Also somehow got charged almost 50 extra dollars for gas after I returned it even though I filled the fuel back to where it was when I first rented it. Definitely will not be renting another U-Haul

Matthew Wilbanks 
Rating:
5.0

Customer did not leave a comment.

Mary Worden 
Rating:
5.0

Customer did not leave a comment.

MARTIN MARK 
Rating:
4.0

I ordered an appliance dolly and wasn't notified until the last minute that one was not available. Also, the facility was full of cigarette smoke.

Deborah Taulbee 
Rating:
3.0

Customer did not leave a comment.

Rachael Willoughby 
Rating:
3.0

Equip the site with Furniture Dollies

Arne Karlsen 
Rating:
4.0

Customer did not leave a comment.

Alan Richardson 
Rating:
4.0

Lights did not work. I had to repair them

Chris Petris 
Rating:
4.0

I was treated very kindly, my time was respected and everyone I dealt with was helpful.

James Holt 
Rating:
3.0

I received the U-Haul with less than a quarter tank it was right above the empty line and I returned it right at or just a hair below one quarter. You can look at the pictures to verify

Richard Shelton 
Rating:
3.0

Customer did not leave a comment.

JOHN LACASSE 
Rating:
4.0

Customer did not leave a comment.

Lannt Pace 
Rating:
5.0

Customer did not leave a comment.

James Whitus 
Rating:
5.0

I don’t have any complaints ! could’nt ask for a better experience . I would highly recommend renting from Gibsons in Scottsboro, Alabama, Thank you !!!

BRENDA JORDAN 
Rating:
3.0

Truck was generally in good repair, however the cargo area had not been thoroughly cleaned from prior user.

David Sutton 
Rating:
5.0

You charged me for all the mileage I was told I would get 38 free miles with this truck . I feel that i am needing some money reimbursed to me .

CINDY FEIGEL 
Rating:
5.0

Small town Scottsboro, Al. friendliness.

Brett Curtis 
Rating:
5.0

Customer did not leave a comment.

FRED HUGHES 
Rating:
4.0

Good customer service

Dwuan Hendley 
Rating:
3.0

When we got 26’ truck home we noticed front tire deflating. Service repair replaced tire. Put us behind schedule 3 hours

robert david 
Rating:
5.0

My daughter and husband moved to this location almost 2 years ago with U-Haul and had selected a different drop-off location. They were impressed with the location I chose for my drop-off.

DORA BOWLIN 
Rating:
4.0

Customer did not leave a comment.

Robert Markley 
Rating:
5.0

Customer did not leave a comment.

Tim Ingram 
Rating:
5.0

Customer did not leave a comment.

April MCMILLAN 
Rating:
5.0

Customer did not leave a comment.

Amos Morgan 
Rating:
4.0

Running lights on trailer didn’t work

TRACEY KIRK 
Rating:
5.0

Customer did not leave a comment.

STEVE WHITAKER 
Rating:
5.0

Customer did not leave a comment.

Tyler Frander 
Rating:
3.0

Customer did not leave a comment.

Erica O Quinn 
Rating:
5.0

The pickup location and drop off were as expected. Changing the logistics on the customer at the last minuet is FUBAR! No recommends to my Friends for Uhaul.

Brett Allen 
Rating:
5.0

Customer did not leave a comment.

STEVEN RODGERS 
Rating:
5.0

Not a thing! I will definitely rent here again!

Tina Thurmond 
Rating:
2.0

The trailer was dirty had oil all over the walls and floor the lights did not work had only one tail light the guy that rented to me did not seem to care that it was dirty and would not refund me a 15 cleaning fee stay away from gibson downtown 219 w willow st scottsboro ALABAMA.

James hayes 
Rating:
5.0

Make the trucks drive real fast and then turn left some time.

Jeffrey Deerman 
Rating:
3.0

Dropped off on sunday

STEVE WHITAKER 
Rating:
5.0

Customer did not leave a comment.

Kimberly Cagle 
Rating:
5.0

Good people to do business with.

tommy martin 
Rating:
5.0

Needs no improvement. Owner was very nice and helpful. Seamless transaction. We were in and out of there in 10 minutes. Would recommend to anyone needing a rental in the area.

Linda Richardson 
Rating:
5.0

Customer did not leave a comment.

James Wagoner 
Rating:
5.0

Awesome uhaul dealer as well as uhaul corporate office. They didnt have a 10 ft hadvto take a 15 ft truck but they only charged dor the 10 dt truck. If ever needed again, I'll call uhaul. Thank you.

Glenda Hutson 
Rating:
5.0

Customer did not leave a comment.

Richard Caldwell 
Rating:
5.0

Customer did not leave a comment.

JOHN GREER 
Rating:
3.0

Customer did not leave a comment.

Devyn Seliga 
Rating:
3.0

Don’t use uhaul for your moving needs

rick porter 
Rating:
4.0

I just returned the u-haul equipment today. When the people went to unhook the car from the auto dolly, they noticed that the safety chains for the front and back of the vehicle had not been used. And they also pointed out that one of the tires needed to be replaced immediately. They were surprised it made the trip.

mike Romo 
Rating:
3.0

Unsecure location closed on Sat

Kara Stephan 
Rating:
2.0

Customer did not leave a comment.

Crystal Pullins 
Rating:
4.0

Customer did not leave a comment.

Jeremy Wells 
Rating:
5.0

It was a good experience the owner was so helpful and the service was great

RAY COOPER 
Rating:
5.0

Customer did not leave a comment.

Nicole Rhoads 
Rating:
5.0

Customer did not leave a comment.

Jeremy Finley 
No reviews have been submitted for this location.

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