Customer Reviews for Gibson Auction House
(U-Haul Neighborhood Dealer)

8 reviews

315 Charlie Norris Rd   Richmond, KY 40475

(859) 353-3042

Office Hours

  • Mon: 10 am–4 pm
  • Tue: 10 am–2 pm
  • Wed: Closed
  • Thur-Fri: 10 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(859) 353-3042

315 Charlie Norris Rd
Richmond, KY 40475

Services at this Location:

Office Hours

  • Mon: 10 am–4 pm
  • Tue: 10 am–2 pm
  • Wed: Closed
  • Thur-Fri: 10 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great Place easy online pick up and return I was a little upset at 1st when I returned it cause it said it was charging me for 2 days and I only had it 12 hours but that was just the automated return saying that they have someone go over it and close it out a day or two later and turned out I left a angry message for nothing I was charged correctly when it was closed out s I guess I jumped the gun great set up though so much better now compared to what it use to be

Fonnie Horn 
Rating:
5.0

Drop off was closed. No problems.easy parking plenty of room..

John Sturgill 
Rating:
2.0

Absolutely no signage for drop off location and no other UHaul trucks present. Just lucky that we saw the little orange drop off box on side of building. Took all the pictures for electronic drop off and e-return system did not work. Worst part of the deal is the truck fuel tank was only half full when I got into it at pick up point which is after I signed the contract indicating that it had to be returned with full tank, so I ended up getting charged $20+ for extra fuel which I never used.

JAMES DANTIC 
Rating:
1.0

Took us a long time to even get the Uhaul, the lock was completely frozen and then when I called to get some help I spent 20 minutes on hold.

Luis VALENTIN-LOPEZ 
Rating:
5.0

My only comments are positive. The staff were nice and helpful in every possible.

brett rowlette 
Rating:
1.0

When I got there my rental was not able to be got . Had contact customer service then they helped ease the blow by upgrading my order . Then the app told me it could save me money by going 38 minutes out of my way to drop it back off . Mind you when i drove it the vehicle rode like a horse shaking . So I cleaned it took thoroughly and put more gas than what was asked to put it back at . Returned it before hand . Went through the return service uploaded pictures. Then did what was asked on return . Next day I got a bill for 79 dollars more . Said I used more miles than expected because I drove out of my way to return it where I was supposed to get a discount but instead charged more . I will never use uhaul again .

Anthony Fields 
Rating:
2.0

Vehicle drove like it had a Square Tire. Not sure if hub was warped ,tire had a broken steel belt in it,or the suspension was off due to bad Shocks/Struts...

Charles Thomas 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE KRAMER 
No reviews have been submitted for this location.

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