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Ben C
Customer Reviews for Get Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
this is the best place too rent from.The folks here are very nice, polite and helpful.
David MThis will probably be resolved soon, but there was recent construction near the location which made it a bit tricky navigating. Also, the can of the van had two fast food drink cups and the cup holders were sticky with spilled pop.
Kevin LOdd entrance. Looks under construction. Very muddy on a dry day.
Christopher PGreat customer service! Highly recommend this location.
Brad WThe app was terrible..it took me an hour and a half to pick it up..I had to call Uhaul 3 times..the app kept freezing The phone service was very good but very aggravating experience over-all
CHERIE JSuper Nice
Sandy AThere is a real disconnect between the UHaul app and the website. I can't find things on one or the other, so have to use both to complete an order. Also, I was an hour late for a 24/7 smart rental and it cancelled my reservation. I would think if something is 24/7 self service, they wouldn't cancel for picking it up late. I've already reserved that time and given my credit card for it. Let folks be a little late. Thank you.
Jeffrey MAgain, no employees at 3:00 O'clock on a Saturday. Down another gravel road. Phone went dead since trucks connection to charge cell phone did not work. The same cord worked fine in the car. Everything was terrible for pick-up and drop off.
David BGreat location in Athens, OH. Staff was nice and helpful. We were in and out in 5 minutes.
Anthony SThis location is hard to give a rating to. When I showed up, the only office personnel was at lunch. When I tried to log into the website to drop off, it would’ve let me. I call the toll free number, as I was speaking with a rep, a person came in, but said that she was at lunch for another half hour and told me to drop the keys in the box.
Andrew SWhile i am computer literate, on online booking was not great.
Julie FWas a good experience! Very easy and flawless pick up and drop off.
Robert MWas over charged on gas sent email got no response
John dThe truck only had a 1/4 of gas when I picked it up. When I went to fill it back up to a quarter tank before I dropped it off, the gas gage did not work and I ended up filling it to 3/4 tank. This issue ended up costing me about $50. Tanks should be filled or U-Haul should charge a reasonable amount for gas to prevent this issue.
Brian RProcess for drop-off took no time, and it was a very friendly exchange.
carlos nDropped off the truck after hours. The online/app return process went well.
ERIC NDifficult to find location. This was a one-way rental. The original truck they wanted to give us was all but impossible to open. This was not a surprise because one-way rentals seem to get the truck the provider wants off of their lot. They replaced it with another that was almost brand new. Definitely a plus. Had they not given us a better vehicle, I would rate them lower. But they made it good.
John WNo improvements needed
Kimberlee Sit was a fabulous experience.
Polly CThe pictures that were questioned if the truck looked like that were a brand new uhaul and not the same one I’m glad I noticed and sent pictures as soon as possible.
Chance DAfter hours drop off. Using the on line return was very easy, no worries about trying to get turned back during open hours. Very easy app to use. Thank you.
Tony HExcellent customer service
Kimberlee SThe process of mobile check in while trying to get the keys to the truck took an insane amount of time. It took about 20 minutes at least for the person to call two people for my contacts to confirm the reservation. The whole time I was literally just sitting there waiting. And then my key wasn’t even in the right lockbox. All in all the process took wayyy too much time, probably around 40 minutes Other than that it was a pleasant experience.
Cheyanne FAfter hours did the drop off online and worked fine.
Ronda SReturn app did not work
Robert GEasy to drop off and drop off boxes and directions were clearly marked.
Jeremy RTruck broke down. Took 2 hours to send repair man. Found there was no transmission fluid.
John SEverything was great. The women that checked us in was so friendly and efficient.
Rosemary TVery accommodating. Had to pick up on Sun at 10 and they had my truck size reserved for me. This was during busy move out weekend at Ohio U. Great communication.
Christopher NIt was great working with the owners.
Michael MThe customer service was exceptional and the process was very easy! We would highly recommend this U-Haul location.
Lawrence WVery friendly service- Easy transaction
John JGreat service, very nice employee on saturday mornings. Easy pick up and drop off.
David EU add that 100$ back on my c
steven rNobody was available for my return as well as the day after. Granted that it was a holiday and all but I would definitely think that the day after someone would have been there to check in returns that came in on the holiday. But it is what it is and people are entitled to have a day off for Thanksgiving to spend time with their family and friends.
Adam WWe were very pleased with the customer service. We will highly recommend this location to friends and family.
Kimberlee SThe truck was returned 15 minutes late due to an emergency. I was charged for an extra day. That is ridiculous!
Michael OAll good. Plenty of room to maneuver around
Tim TThere was tremendous pressure to purchase insurance for my rental of both a 10' truck and tow dolly. I was asked four times if I wanted to purchase the insurance and each time I said, "No." I was also told that nobody had ever declined the insurance? The anticipation of the long, impending trip was stressful enough and this encounter certainly added an extra layer of stress right before departure. During the trip, I was completely paranoid that I was inevitably going to be billed for any minor scratch or dent or anything else - no matter what!
Mike SThe lady I spoke to there was very helpful and kind
Lily EI was paying for the 24 hour ride share and was scheduled to pick it up at 7am I was there at 6:50am and due to difficulties with the uhaul website and the unwillingness to actually help me by the online uhaul help staff I wasn’t able to actually drive the uhaul until 8:00am. However I was still charged for 7am-12pm. Terrible customer support
Tyler DExtremely easy to drop off...handled it quickly.
Erica LIt was like I worked for uhaul or something, lady just stood there while I had to unhook the trailer. Like above, fuck uhaul, I’ll buy a trailer before I ever use the company again or ever recommend this company!
Rodney BThe inventory of rental options that they have on site is excellent. The location is convenient and well maintained. The staff was exceptional, and they will definitely be our preferred U-HAUL dealer now. We recommend them highly.
ANTHONY MNo one was there to take the truck during businesses hours. Dusty rock driveway
Ellen HYou could do the moving 😁😁
Edward CThey were very nice
Frank H