Customer Reviews for Get Storage
(U-Haul Neighborhood Dealer)

419 reviews

28 Herrold Ave   Athens, OH 45701

(740) 249-1343

Office Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Wednesday:
    9 am–12 pm
  • Thursday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 4/9/2024: Closed

Services at this Location:

Contact Us

(740) 249-1343

28 Herrold Ave
Athens, OH 45701

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Wednesday:
    9 am–12 pm
  • Thursday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 4/9/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

James Cox 
Rating:
5.0

Customer did not leave a comment.

Andrew Mollica 
Rating:
5.0

this is the best place too rent from.The folks here are very nice, polite and helpful.

David Milner 
Rating:
3.0

This will probably be resolved soon, but there was recent construction near the location which made it a bit tricky navigating. Also, the can of the van had two fast food drink cups and the cup holders were sticky with spilled pop.

Kevin Lydy 
Rating:
4.0

Customer did not leave a comment.

Stan Popp 
Rating:
2.0

Odd entrance. Looks under construction. Very muddy on a dry day.

Christopher Payne 
Rating:
5.0

Great customer service! Highly recommend this location.

Brad Williams 
Rating:
2.0

The app was terrible..it took me an hour and a half to pick it up..I had to call Uhaul 3 times..the app kept freezing The phone service was very good but very aggravating experience over-all

CHERIE JAMES 
Rating:
5.0

Customer did not leave a comment.

yousif aldora 
Rating:
5.0

Customer did not leave a comment.

Gregory Sanders 
Rating:
5.0

Customer did not leave a comment.

Wayne Johnson 
Rating:
5.0

Super Nice

Sandy Adams 
Rating:
5.0

Customer did not leave a comment.

Todd Betts 
Rating:
5.0

There is a real disconnect between the UHaul app and the website. I can't find things on one or the other, so have to use both to complete an order. Also, I was an hour late for a 24/7 smart rental and it cancelled my reservation. I would think if something is 24/7 self service, they wouldn't cancel for picking it up late. I've already reserved that time and given my credit card for it. Let folks be a little late. Thank you.

Jeffrey McNeal 
Rating:
1.0

Again, no employees at 3:00 O'clock on a Saturday. Down another gravel road. Phone went dead since trucks connection to charge cell phone did not work. The same cord worked fine in the car. Everything was terrible for pick-up and drop off.

David Beltz 
Rating:
5.0

Great location in Athens, OH. Staff was nice and helpful. We were in and out in 5 minutes.

Anthony Sciartelli 
Rating:
4.0

This location is hard to give a rating to. When I showed up, the only office personnel was at lunch. When I tried to log into the website to drop off, it would’ve let me. I call the toll free number, as I was speaking with a rep, a person came in, but said that she was at lunch for another half hour and told me to drop the keys in the box.

Andrew Szczesniak 
Rating:
4.0

Customer did not leave a comment.

Brandi Timm 
Rating:
5.0

Customer did not leave a comment.

Michele Powell 
Rating:
5.0

Customer did not leave a comment.

Gina Burdick 
Rating:
5.0

Customer did not leave a comment.

Mollie Skinner 
Rating:
5.0

While i am computer literate, on online booking was not great.

Julie Francke 
Rating:
4.0

Customer did not leave a comment.

tanya hartman 
Rating:
5.0

Was a good experience! Very easy and flawless pick up and drop off.

Robert MOORE 
Rating:
1.0

Was over charged on gas sent email got no response

John dsouza 
Rating:
5.0

Customer did not leave a comment.

Duane Leininger 
Rating:
4.0

The truck only had a 1/4 of gas when I picked it up. When I went to fill it back up to a quarter tank before I dropped it off, the gas gage did not work and I ended up filling it to 3/4 tank. This issue ended up costing me about $50. Tanks should be filled or U-Haul should charge a reasonable amount for gas to prevent this issue.

Brian Rhea 
Rating:
4.0

Customer did not leave a comment.

Gus Athans 
Rating:
5.0

Process for drop-off took no time, and it was a very friendly exchange.

carlos narvaez 
Rating:
5.0

Customer did not leave a comment.

Lucille A Moore 
Rating:
5.0

Dropped off the truck after hours. The online/app return process went well.

ERIC NEWMAN 
Rating:
3.0

Difficult to find location. This was a one-way rental. The original truck they wanted to give us was all but impossible to open. This was not a surprise because one-way rentals seem to get the truck the provider wants off of their lot. They replaced it with another that was almost brand new. Definitely a plus. Had they not given us a better vehicle, I would rate them lower. But they made it good.

John WEEKS 
Rating:
5.0

Customer did not leave a comment.

Dominic Fazzone 
Rating:
5.0

Customer did not leave a comment.

Stacey Romano 
Rating:
5.0

No improvements needed

Kimberlee Smith 
Rating:
3.0

Customer did not leave a comment.

kelly powers 
Rating:
5.0

it was a fabulous experience.

Polly Creech 
Rating:
4.0

The pictures that were questioned if the truck looked like that were a brand new uhaul and not the same one I’m glad I noticed and sent pictures as soon as possible.

Chance Dishong 
Rating:
5.0

Customer did not leave a comment.

William Lug 
Rating:
4.0

Customer did not leave a comment.

Denny Elwood 
Rating:
3.0

Customer did not leave a comment.

ROBERT JENKINS 
Rating:
4.0

Customer did not leave a comment.

Amrit Thapa 
Rating:
5.0

After hours drop off. Using the on line return was very easy, no worries about trying to get turned back during open hours. Very easy app to use. Thank you.

Tony Hamm 
Rating:
5.0

Excellent customer service

Kimberlee Smith 
Rating:
3.0

The process of mobile check in while trying to get the keys to the truck took an insane amount of time. It took about 20 minutes at least for the person to call two people for my contacts to confirm the reservation. The whole time I was literally just sitting there waiting. And then my key wasn’t even in the right lockbox. All in all the process took wayyy too much time, probably around 40 minutes Other than that it was a pleasant experience.

Cheyanne Fincham 
Rating:
5.0

Customer did not leave a comment.

Mike Beutner 
Rating:
3.0

After hours did the drop off online and worked fine.

Ronda Slaven 
Rating:
4.0

Return app did not work

Robert Gentry 
Rating:
4.0

Easy to drop off and drop off boxes and directions were clearly marked.

Jeremy Rogers 
Rating:
4.0

Truck broke down. Took 2 hours to send repair man. Found there was no transmission fluid.

John Sweet 
Rating:
5.0

Everything was great. The women that checked us in was so friendly and efficient.

Rosemary Tibbels 
Rating:
5.0

Customer did not leave a comment.

Edwin Willison 
Rating:
4.0

Customer did not leave a comment.

Shane Finney 
Rating:
5.0

Customer did not leave a comment.

Megan Mahoney 
Rating:
1.0

Customer did not leave a comment.

hannah eppler 
Rating:
5.0

Customer did not leave a comment.

patrick lyons 
Rating:
5.0

Very accommodating. Had to pick up on Sun at 10 and they had my truck size reserved for me. This was during busy move out weekend at Ohio U. Great communication.

Christopher Napoli 
Rating:
5.0

Customer did not leave a comment.

Zach Helton 
Rating:
5.0

Customer did not leave a comment.

Greg Allen 
Rating:
5.0

Customer did not leave a comment.

Paul Mcguigan 
Rating:
5.0

It was great working with the owners.

Michael Middleton 
Rating:
4.0

Customer did not leave a comment.

Thomas Bielanski 
Rating:
5.0

Customer did not leave a comment.

Brian Urban 
Rating:
4.0

The customer service was exceptional and the process was very easy! We would highly recommend this U-Haul location.

Lawrence Witmer 
Rating:
5.0

Very friendly service- Easy transaction

John Johnson 
Rating:
5.0

Great service, very nice employee on saturday mornings. Easy pick up and drop off.

David Evans 
Rating:
1.0

U add that 100$ back on my c

steven richards 
Rating:
5.0

Customer did not leave a comment.

Vicky Tabeek 
Rating:
3.0

Customer did not leave a comment.

Caitlin Lopez 
Rating:
5.0

Customer did not leave a comment.

Paul Carr 
Rating:
3.0

Nobody was available for my return as well as the day after. Granted that it was a holiday and all but I would definitely think that the day after someone would have been there to check in returns that came in on the holiday. But it is what it is and people are entitled to have a day off for Thanksgiving to spend time with their family and friends.

Adam Weiner 
Rating:
5.0

We were very pleased with the customer service. We will highly recommend this location to friends and family.

Kimberlee Smith 
Rating:
1.0

The truck was returned 15 minutes late due to an emergency. I was charged for an extra day. That is ridiculous!

Michael Oettinger 
Rating:
5.0

Customer did not leave a comment.

Tammy Woodyard 
Rating:
5.0

Customer did not leave a comment.

Zaw Hteih 
Rating:
5.0

All good. Plenty of room to maneuver around

Tim Thoren 
Rating:
5.0

Customer did not leave a comment.

Josh Moritz 
Rating:
5.0

Customer did not leave a comment.

Jason Trembly 
Rating:
4.0

Customer did not leave a comment.

Dan Eickholt 
Rating:
5.0

Customer did not leave a comment.

James Powell 
Rating:
5.0

Customer did not leave a comment.

scott dileo 
Rating:
5.0

Customer did not leave a comment.

Kerrilyn Cameron 
Rating:
5.0

Customer did not leave a comment.

Jeff Stout 
Rating:
3.0

There was tremendous pressure to purchase insurance for my rental of both a 10' truck and tow dolly. I was asked four times if I wanted to purchase the insurance and each time I said, "No." I was also told that nobody had ever declined the insurance? The anticipation of the long, impending trip was stressful enough and this encounter certainly added an extra layer of stress right before departure. During the trip, I was completely paranoid that I was inevitably going to be billed for any minor scratch or dent or anything else - no matter what!

Mike Soderquist 
Rating:
4.0

The lady I spoke to there was very helpful and kind

Lily E Zahor 
Rating:
2.0

I was paying for the 24 hour ride share and was scheduled to pick it up at 7am I was there at 6:50am and due to difficulties with the uhaul website and the unwillingness to actually help me by the online uhaul help staff I wasn’t able to actually drive the uhaul until 8:00am. However I was still charged for 7am-12pm. Terrible customer support

Tyler DeVol 
Rating:
4.0

Customer did not leave a comment.

Ryan Snyder 
Rating:
5.0

Customer did not leave a comment.

Norma Atherton 
Rating:
5.0

Customer did not leave a comment.

Po-YI Lin 
Rating:
5.0

Extremely easy to drop off...handled it quickly.

Erica Loiben 
Rating:
5.0

It was like I worked for uhaul or something, lady just stood there while I had to unhook the trailer. Like above, fuck uhaul, I’ll buy a trailer before I ever use the company again or ever recommend this company!

Rodney Bogdanski 
Rating:
5.0

The inventory of rental options that they have on site is excellent. The location is convenient and well maintained. The staff was exceptional, and they will definitely be our preferred U-HAUL dealer now. We recommend them highly.

ANTHONY MEEK 
Rating:
2.0

No one was there to take the truck during businesses hours. Dusty rock driveway

Ellen Hess 
Rating:
5.0

Customer did not leave a comment.

Steve Nadolski 
Rating:
5.0

Customer did not leave a comment.

Julie Baker 
Rating:
5.0

You could do the moving 😁😁

Edward Cranford 
Rating:
4.0

They were very nice

Frank Huq 
Rating:
5.0

Customer did not leave a comment.

Jeremy Murphy 
Rating:
4.0

Customer did not leave a comment.

lance smittle 
Rating:
3.0

Customer did not leave a comment.

Victoria Zwolenik 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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