Comentarios de los clientes para GET Storage

I was told that location was open until 4:00. Got there a little before 3:00 and no one there. It was a busy day in a college town I assume they may have had several returns that day and would have maintained hours stated on the site.

Cindy was great!! Thank you for making a short notice dorm move easy. 👍

Customer service was excellent!

The drive to get to the location has alot of potholes. So I would fix the road to get to the location. The driveway.

Needs better lighting to feel safer.

They were personable and very helpful in getting me set up and ready to go. The uhaul was in good conditioning.

Nice staff. Great distancing and protecting my health.

Rep at the location was great. Very helpful!

U-Haul can do much better with customer service as customers should be able to drop off their equipment at one location. The pick-up locations sent me to two different drop-off sites.

The U-Haul location was hidden and hard to find. It was served by a poor one-lane gravel road. The worker claimed that the vehicle's gas tank was completely full, but it was about 95% full when I first turned on the engine. Nobody was at the office when I retuned the vehicle. Nobody explained to me about the $10 additional charge (for coverage?).

Check tires before loaning out vehicle.

I had to probe the facility operator to assist me with a broken item on the rental. Had I not asked questions and pushed for assistance I would have had to cancel my order and be left stranded. I shouldn't have to suggest solutions to fix a company problem.

overall Great

Well unless you start offering coffee and donuts, this place could not have been any better. Service and assistance was top notch!

No need to improve. The owner/ operator was great, she was very friendly and helpful. It was my first time renting a uhaul and there were no problems. Everything went smoothly. I'm glad I did a "during business hr pickup" bc she explained everything very well and we felt at ease simply bc of that. We knew exactly what we needed to do. I would also suggest getting the $28 ins bc it covers you from so much more and I also think it puts the franchise people at ease too, knowing you took the care to plan for things that can't be planned for haha. Overall great experience and we're happily settled into our new place.

the return was a hassle

The lady in charge was very friendly.

Make sure windshield is clean on the inside.

Did very well during Covid crisis.

Absolutely nothing. Everything was great.

The owners of GET Storage were so incredibly helpful! They went above and beyond to make the experience smooth and simple. They are quick to respond and very kind and helpful. Would definitely recommend!!

Extremely upset that the ten foot truck I reserved was not onsite and I had to take a 20 foot truck Making parking and loading much more difficult in addition to costing more money for fuel I would appreciate some type of credit

Cindy was very helpful and easy to work with.

Very nice lady there.

Everything was great! Thank you.

No problems dropping off a trailer during the daytime on a holiday. Not sure how location would be if dark and rainy night (gravel driveway).

This location was very helpful, pleasant, and very accommodating.

Everything was easy and pleasant. Great customer service.

While the pick-up with a mobile phone is a nice idea, the hassle almost made me walk away several times in the process.

Have you associates check the key tag to make sure the truck# matches the truck# on the contract that a customer is given. I was charged $399.74 at drop off (in Michigan 9/29/19, when the truck was dropped off in New Concord, OH on 9/28/19) on top of the $124.13 from the pick up in Athens, OH.

They were closed on Friday at 1pm but their hours are until 5

When I arrived there was no one there so I had to find a spot to drop the trailer and un-hook it myself. There was nowhere to clean my greasy hands after unhooking the trailer. When I called U-hau to say no one was here I was told to watch a youtube video on how to drop off the trailer and to fill out an online form. I chose not to do this and was told I would have to pay a $20 convenience fee because no u-haul worker was here like they were supposed to be. I guess the convenience fee was because I had to unhook the trailer my self and could clean up. Later a u-haul rep called me and said that they would not charge the fee. All and all very unprofessional and not Customer friendly.

I honestly don't know what to improve on. I found service to be incredibly friendly and helpful and the vehicle was very clean and in great shape. The location was well marked and easy to find. I like the option for email contracts and receipts as well.

I rented a 26' foot truck for 2 days in Parkersburg WV. Nothing was available when it was all said and done. They changed it to a 20' and moved it to Vienna WV, no big deal as these towns touch. Again, I got a call saying nothing was available. They changed it again to 44 miles away. Mind you, this was a pick up and drop off at the same location. I had to pay mileage just to get the truck, almost $100 dollars. Unacceptable!

This wasn't my rental - my email was used for someone else's rental. I don't know how they even got my email or how far my privacy was breeched, but it's not acceptable.

I waited at the unoccupied pick up site for 45 minutes to have the key code sent to me, I was alone and it is a remote area. This is not on the site but Uhaul

We came from out of state to do a phone pickup and the key was not in the box. We had to wait in the heat while the representative got ahold of the manager on the phone to give us the code for a different truck. After that, all was smooth.

Nothibg

The smart phone experience was buggy at times, during the photo uploading part while taking and returning the vehicle.

Nothing to improve. Just keep on giving good service.

The associate helped me with everything I needed and explained things to me about the truck I was renting and that was very helpful and life saving!

I had a difficult time with the website when I was returning the truck in that the website could not find my reservation or accept my password when I tried to make an account. When I entered my identifying info to the website to find my reservation, it just ended up going to a page to reenter the info. When I tried to make an account, I would not accept my password when I made the account. I had to get around this by hitting forgot password and resetting it.

There is a fork in the road just at the entrance. There are uhaul signs to the right, but Google maps directs you to the business parking lot to the left. When I was choosing which to follow I chose the paved road as i wasn't sure about the gravel one and didn't want to get stuck driving a 26 ft truck. I did figure it out, and was able to get the truck back to the gravel road, but maybe a special note in the system/paperwork or bigger signs. Otherwise all was well. Thank you!

My battery died too much

Friendly and helpful customer service from the gentleman working there.

Location was a bit remote and needs a paved driveway but I was able to access the van and key without a problem

The woman at this location was amazingly friendly. I did not have the best experience speaking with U-Haul company in Columbus who contacted me about my reservation, but the woman at Get Storage in Athens, OH was wonderful. She went out of her way to correct an issue with my reservation and was very kind and understanding. 10/10 would recommend this location!!

Better signage.

The vehicle was fine and the service too, however, the location did not have any moving supplies available beyond a few boxes which I didn't need and a dolly (which I requested in advance), even furniture pads that I also reserved/requested online at the time of the truck reservation were not available, apparently they were not delivered to the store. I had to make an additional stop at a hardware store for bungees, tie down straps and furniture pads. Considering the tight mileage window given, adding an unplanned detour added to the stress of the move.