Comentarios de los clientes para German Hill Exxon

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de German Hill Exxon

Clasificación general:

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Randy N.
Clasificación:

El cliente no dejó un comentario.

Shakaira C.
Clasificación:

You guarantee a 50 dollar refund if there's an issue with my reservation. I received nothing, the place didn't even have the right truck and I wasted my time on hold never being able to speak to the scheduler to get it fixed

Bayky T.
Clasificación:

It took us 30 mins to get a key from a gas station attendant because customers keep walking in to pay for their gas after we gave him our driver's licenses. We were there before everyone and we had to wait until he was done with them. When we asked him a question his answer was “that's Uhaul's rules, I just follow them I don't work for them”. I don't think Uhaul should use this Exxon if they don't care about Uhaul's customers. They gives Uhaul bad reputation.

Reginald D.
Clasificación:

El cliente no dejó un comentario.

Crystal S.
Clasificación:

It would of been helpful for someone at the facility to hook my car up to the tow dolly since I had to get it from a different location. I had to do it myself and had major challenges to the point where I had to stop at a Uhaul store for assistance.

Marcia S.
Clasificación:

El cliente no dejó un comentario.

Tori H.
Clasificación:

El cliente no dejó un comentario.

George D.
Clasificación:

Mark good places to park large trucks. Spaces there will only fit the small trucks.

Brian W.
Clasificación:

El cliente no dejó un comentario.

Cheyenne A.
Clasificación:

El cliente no dejó un comentario.

John T.
Clasificación:

Attendant appeared to have a problem with the reservation and he swiped my card and charged me even though I already paid by phone.

CHRISTINE G.
Clasificación:

El cliente no dejó un comentario.

Agegnew D.
Clasificación:

El cliente no dejó un comentario.

Jo M.
Clasificación:

El cliente no dejó un comentario.

KATRINA T.
Clasificación:

El cliente no dejó un comentario.

soe K.
Clasificación:

The service was amazing the the Uhual was easy for us to use. Thank you!!

Angela B.
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El cliente no dejó un comentario.

Benjamin R.
Clasificación:

El cliente no dejó un comentario.

Christine G.
Clasificación:

El cliente no dejó un comentario.

Carl B.
Clasificación:

El cliente no dejó un comentario.

Jovan B.
Clasificación:

El cliente no dejó un comentario.

Carl F.
Clasificación:

El cliente no dejó un comentario.

Warren C.
Clasificación:

El cliente no dejó un comentario.

Dion H.
Clasificación:

The truck was not clean, seats were not vacuumed and had animal all over them. There were boxes and trash left in the truck. The furniture pads were gone and the empty bag was left hanging there. Overall very I was displeased with my experience.

Kelly S.
Clasificación:

El cliente no dejó un comentario.

Sierra M.
Clasificación:

El cliente no dejó un comentario.

Idris A.
Clasificación:

The process to actually get the truck keys was to mich and took to long. I'd rather deal with a person than an online app.

Cherita J.
Clasificación:

Get someone else the work here

THOMAS H.
Clasificación:

I filled out credit info and driver's license on-line for both drivers days in advance. The day of pick-up, the U-Haul Rep required me to send a photo of my credit and drivers info over the phone. I also had to send a photo of myself. TSA agents are less paranoid. The driver was held up for 45 minutes just to pick up the truck. U-Haul is OK, but never again at this location.

Cameron C.
Clasificación:

El cliente no dejó un comentario.

Tasha P.
Clasificación:

Saba was very rude he look at the truck and said “you did this” sir are you accusing me? He said “there new and the stickers indicate that the ones already there” sir I can't help that. All I know is that I have pictures as well. Now I need to finish the check in process. Phone went dead he said it's not full has to be completely to the F. He got in the truck I told him I'm not done an would like to finish. He moved the truck. He said the floor on the driver side needs to be cleaned they will charge me for that. I replied sir it was snowing but I will sweep it. He went back in the store after taking pictures and trying to tell me I put marks on the truck. I ask him if I need to sign or do anything else he said no!! I said ok so that's it he said yes!! I left then was charged a fee for coverage!!

Katelyn R.
Clasificación:

This location was somewhat easy to access, but was difficult due to competing needs of customers at the gas station. I also feel that I was not able to review my paperwork in the same way that I could at a Uhaul location.

Mindy W.
Clasificación:

We got to the storage space, and lifted the back up and the back of the trucks floor was all wet. Had to put sheets down and covers so some stuff was protected. We had alot of stuff got wet. Informed the man when I got back some of the space was still wet. He didn't say anything about it.

Jonathan M.
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El cliente no dejó un comentario.

Karen C.
Clasificación:

They charged me for 5.3 gallons of gas when I only traveled 14 miles. That means the small truck only gets 2 miles per gallon...impossible! They are ripping me off! They are charging me $4.50 per gallon of gas. The location I picked up the truck is a gas station that sells gas $2.50 per gallon. The bigges rip off ever. I am going to dispute this charge on my credit card.

Kurt V.
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Easy drop off experience

Charles P.
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El cliente no dejó un comentario.

HAFIZ A.
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Nothing

Christine M.
Clasificación:

Good morning. My morning started out bad going to 222 North Point Rd. I couldn't get my truck, so we went to Exxon Gas Station At 1300 Merritt Blvd, they was Awesome, thanks so much. God Bless.

Marie-Marguerite Z.
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El cliente no dejó un comentario.

Wendeline W.
Clasificación:

El cliente no dejó un comentario.

Erica W.
Clasificación:

El cliente no dejó un comentario.

Justin D.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

Although I did everything required for express check-in, my time at the pick-up location spanned about 40 minutes because of system problems. This delay cost me time and money. My final question before leaving was if the truck was fueled up. I was told yes. Once I hit the road I found there was a half tank of fuel. My expectations were that there would be a full tank of gas so that I could fill the tank before dropping it off. When I dropped it off with a half tank of gas they still charged me $10 for gas. Ripoff!

Howard T.
Clasificación:

I need to know why I was charged $40 for moving truck when returned...with gas and everything. Zero notice was given. THAT leaves a bad taste in my mouth.

Paula H.
Clasificación:

El cliente no dejó un comentario.

Patty N.
Clasificación:

It's an Exxon station. He just said "give me the keys" and that was it. Worked for me!

Keith S.
Clasificación:

Teach your personnel how to do their job

Isreal H.
Clasificación:

No improvement needed. Everything was perfect.

Diana S.
Clasificación:

I was charged the day after drop off and have no clue why. I am totally pissed. He told me to just park it and give him the keys

Angela L.
Clasificación:

El cliente no dejó un comentario.

Victoria M.
Clasificación:

El cliente no dejó un comentario.

riyad A.
Clasificación:

El cliente no dejó un comentario.

Wenice C.
Clasificación:

El cliente no dejó un comentario.

Charles M.
Clasificación:

Have the person at the location at the time scheduled for pick up. I scheduled an 11am pick up but the guy wasn't there despite the location being open with two men working. I had to wait at least 40 mins past my pick up time to have the guy arrive and another 15- 20 to get checked out and given the keys. As that wasn't bad enough we returned the truck 3 hrs he's later and had to wait another 30-40 mins for the guy to come back from his home despite 2 ppl there working at the gas station to get my deposit back. On top of that the guy couldn't speak English well enough to communicate to me. His coworker has to tell me what he was saying. I had 2men waiting for me to arrive with the truck so they could load the truck. It cost me and extra 60$ because the agent was so late. I'm furious. They were rude when I expressed my displeasure. I feel I deserve a partial refund. Thank you Charles Miller.

George M.
Clasificación:

El cliente no dejó un comentario.

Joel F.
Clasificación:

I was directed to park the truck 3 parking lots away from the gas station, with no one inspecting the truck at drop off. Two days later I was assessed a $25 fee for an unclean truck, when it was swept and in the exact same condition as when I picked it up. I emailed asking for a refund of the $25 and a week and a half later have gotten no response.

alvaro H.
Clasificación:

N/a

joanne G.
Clasificación:

there was only one person working in store so he had to wait on his customers and try to help us at the same , it was a really busy store that time in the mourning on a Saturday, This process took an extremely long time , it was very difficult,

Darrell R.
Clasificación:

Have an experienced associate available at all times. I feel as though when someone on the phone can complete the contract for my rental of your product. This only allow me to realize how much of my personal information is on the internet.

Leslie L.
Clasificación:

El cliente no dejó un comentario.

Bruce M.
Clasificación:

El cliente no dejó un comentario.

karyn K.
Clasificación:

El cliente no dejó un comentario.

ASHLEY M.
Clasificación:

El cliente no dejó un comentario.

Pamela M.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

El cliente no dejó un comentario.

Leslie L.
Clasificación:

El cliente no dejó un comentario.

Victor G.
Clasificación:

Michael Bocklage was very helpful and walked around the truck with me.and the truck drove very nicely. Over all everything was fine. Dropping the uhaul off was very easy, no hassle THANKS

aaron B.
Clasificación:

First off I would like to say the Regional Manager, Mike Bock, was fantastic. However, the staff onsite where incompetent and rude. The staff at the location refused to give me my rental and called the store manager who yelled at me over the phone and when I asked him to talk to the uhaul regional manager he refused and said it's my problem. Mike rom uhaul handles it like a professional and drove to the store to handle the issue.

Eric V.
Clasificación:

El cliente no dejó un comentario.

Lamont R.
Clasificación:

The representative at this location did not come out to check the uhaul in but did peek out to ask me to turn the uhaul around so he did not have to later. This was fine however there was no other employee to assist since he was the gas station attendant.

christopher C.
Clasificación:

I only got a text telling me to pick up the vehicle at this location. Neither your central customer service number nor the original rental location EVER answered the phone when I called to get clarifying details. This location did answer their phone but the person I first spoke to could not speak enough English to have a conversation with me about confirmation. Terrible all around.

RACHEAL Z.
Clasificación:

The u haul rep at the 800 number was more concerned about getting my credit card number then actually listening to my needs ! The you can pay with your cc cash or check is bs as I was told I had to pay with my credit card. The reservation took 1 hr and 45 mins at the pick up location. The wrong truck was reserved after I explained in detail what I needed. The manager of the field is very rude and unprofessional! And last but not least I was charged $42 for gas after driving only 2 miles the rental I was told was $38 in total but they charged me $40 over $80 and a headache to make a donation ! Not a happy customer !

Brandon J.
Clasificación:

El cliente no dejó un comentario.

Tiajuana S.
Clasificación:

El cliente no dejó un comentario.

MATRICE H.
Clasificación:

Excellent Customer Service

ashley S.
Clasificación:

El cliente no dejó un comentario.

CHARLES K.
Clasificación:

El cliente no dejó un comentario.

sandra R.
Clasificación:

El cliente no dejó un comentario.

Teresa M.
Clasificación:

The individual could not understand English. I had to ask him to repeat himself several times because I could not understand him. And when I turn the truck in the individual was not even there and I was being told by the person he was there to come back another day and I told him no because I was not going to get charge for another day of having the truck . And again he said well the person is not here. You will have to come back some other time. And I said no you're going to take a truck and you're going to give me a receipt. The guy said again I can't help you and I said fine and I toss the keys at him and I left . Saying I'm not coming back here for future services .

Christine A.
Clasificación:

I dropped off after hours.

WILLIAM H.
Clasificación:

El cliente no dejó un comentario.

Xinyi S.
Clasificación:

El cliente no dejó un comentario.

LISA B.
Clasificación:

Very good service.friendly staff. Very clean comfortable truck.

No se han enviado comentarios para esta ubicación.

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