Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentlemen there were quick and efficient. Super helpful too!!!
JOHN E DUNLAP
Rating:
5.0
Customer did not leave a comment.
Anthony McCarraher
Rating:
5.0
Fast friendly service
Misty McDonald
Rating:
5.0
Customer did not leave a comment.
Douglas Tincher
Rating:
5.0
Fast and friendly pick up and drop-off.
Would recommend and will use again.
Gail Tincher
Rating:
5.0
Customer did not leave a comment.
Clarence Mccarthy
Rating:
5.0
Phenomenal customer service
Michael Thomas
Rating:
5.0
Customer did not leave a comment.
jeffrey l silbaugh
Rating:
5.0
Customer did not leave a comment.
AUSTIN DALE
Rating:
4.0
Customer did not leave a comment.
Larry Nutter
Rating:
5.0
Customer did not leave a comment.
Charles Stevenson
Rating:
4.0
Very positive and helpful persinnel.
Cherry Point Baptist Church
Rating:
5.0
Gerald’s is the best
Paul Rouphail
Rating:
4.0
Customer did not leave a comment.
Stephanie Sullivan
Rating:
5.0
Customer did not leave a comment.
Amylynn Chamberlain
Rating:
5.0
Customer did not leave a comment.
Anthony McCarraher
Rating:
5.0
Worked like clockwork thanks
William Rawson
Rating:
5.0
Customer did not leave a comment.
Wayne Epperly
Rating:
5.0
Customer did not leave a comment.
Douglas Starcher
Rating:
4.0
Very helpful staff who went the extra mile to help me.
Michelle Dawn Alexander
Rating:
5.0
Customer did not leave a comment.
BOBBY BOWER
Rating:
5.0
Customer did not leave a comment.
Nathaniel Adams
Rating:
5.0
Customer did not leave a comment.
Wayne Epperly
Rating:
4.0
The 26 foot truck was excellent. The ramp was too short and too steep. It made heavy objects very difficult to get into the truck. I would think in the future about making the ramps longer and less steep.
Billy Joe Brown
Rating:
5.0
Customer did not leave a comment.
Wayne Epperly
Rating:
3.0
The 24/7 Truck Share return process was much easier than the check-in process, but still plan on spending 5-10 minutes taking photos of the truck to verify condition and cleanliness.
Christopher Glover
Rating:
5.0
Customer did not leave a comment.
RODNEY CROUSE
Rating:
5.0
Only problem we had was my friend driving the truck said it smelled like cat pee.
Kenneth Marks
Rating:
5.0
Great service, I was in and out of the business quick. The equipment was in good condition and clean.
gary foster
Rating:
4.0
i LIKED EVERYTHING THAT HAPPEND TO ME, FRON THE TIME I WALKED IN THE DOOR UNTILL I TURNED THE TRUCK BACK IN SO IREALY DON"T KNOW.
charles patterson
Rating:
4.0
Employee was very helpful and made dropping truck off very easy
Steve Auckerman
Rating:
5.0
Everything was excellent. No recommendations.
Sam Colagrosso
Rating:
5.0
Customer did not leave a comment.
gregory stoner
Rating:
5.0
These guys were awesome. Worked with me to change my date without any problems
Shawn Nibert
Rating:
5.0
Customer did not leave a comment.
Melanie Mills
Rating:
5.0
Customer did not leave a comment.
Tiffany Granger
Rating:
5.0
Customer did not leave a comment.
Virginia McClanahan
Rating:
5.0
Customer did not leave a comment.
Stephen Cochran
Rating:
5.0
Very helpful staff
Joshua Houchins
Rating:
4.0
We only needed the trailer for 3 to 4 hours. When rented we were under the impression that the guy we rented from would still be there when we returned. Long story short, he was not there, we called the u-haul number, was directed to go to uhaul.com/share. We did, had to take picture of trailer, we don't k now if the return notification was successful. The guy we rented from said if we brought the trailer back to the same location that there would be a discount. Don't know yet if that will apply, as it's 1:13 AM, the morning after the rental, will call location when it opens later this morning.
roger campbell
Rating:
5.0
They were great and very friendly.
Pamela taylor
Rating:
5.0
Customer did not leave a comment.
Beth Kistler
Rating:
5.0
Customer did not leave a comment.
Gary Mccune
Rating:
5.0
Customer did not leave a comment.
DENISE ELAINE
Rating:
5.0
Customer did not leave a comment.
SAYMON DILLON
Rating:
5.0
Nothing that I can think of because everything went as smooth and professionally as one could or would expect. On A scale of 1 to 10 I would give them a 10. Well done. 👌
Aurther Koch
Rating:
5.0
Service was great !
Phil Samples
Rating:
5.0
Customer did not leave a comment.
crystal arbogast
Rating:
5.0
Customer did not leave a comment.
Brad Bowe
Rating:
5.0
The owner was able to get me the best deal and the atmosphere of the store was relaxed and a place I'd want to hang out in.
SHERRI MILLER
Rating:
5.0
Customer did not leave a comment.
Tammy Mullen
Rating:
3.0
Customer did not leave a comment.
Deborah Kise
Rating:
5.0
Customer did not leave a comment.
Courtney Kirtley
Rating:
4.0
Customer did not leave a comment.
Sheila Kyle
Rating:
5.0
Customer did not leave a comment.
danette cook
Rating:
5.0
Customer did not leave a comment.
Erma Holcomb
Rating:
4.0
Friendly people.
Kristin Berry
Rating:
5.0
Customer did not leave a comment.
Gary Reynolds
Rating:
5.0
Customer did not leave a comment.
Thomas Dragan
Rating:
5.0
They employee was great! Fast friendly and very helpful.
Phillip Lyall
Rating:
4.0
Customer did not leave a comment.
nancy snuffer
Rating:
5.0
Great Service
Thomas Dragan
Rating:
5.0
Customer did not leave a comment.
ronnie morris
Rating:
5.0
Customer did not leave a comment.
Roger Beatty
Rating:
5.0
Customer did not leave a comment.
JOHN LUKE MCMILLEON
Rating:
5.0
Customer did not leave a comment.
RICHARD ALLEN
Rating:
5.0
Great people to deal with
AUSTIN DALE MCCOMAS
Rating:
5.0
Customer did not leave a comment.
ROBERT ROMAH
Rating:
5.0
Everyone and everything was perfect and my needs were met completely.
KEVIN WAYNE HART
Rating:
5.0
Customer did not leave a comment.
Hiren Patel
Rating:
4.0
Super friendly easy to deal with and easy to find.
Floyd Rose
Rating:
5.0
Customer did not leave a comment.
DARRELL MOORE
Rating:
3.0
Customer did not leave a comment.
CHARLOTTE RIDOLFO
Rating:
3.0
The truck needed cleaned. It at imbedded dirt and grime. So it was broom clean, but it needed to be scrubbed. I did not want to put cups or anything in the center console as it was sticky.
Delivery was horrible. The app/site was down so I did not know how to return it. Sat on hold for 45 minutes to be told this was a big issue and just leave the keys in the box. I really did not trust this as I worried I would be upcharged for mileage, damage, gas, etc.
Austin Mack
Rating:
1.0
Customer did not leave a comment.
SEWELL ELI IV PRIEST
Rating:
4.0
Customer did not leave a comment.
MARI REDDEN
Rating:
5.0
Sumple process, helpful employees, equipment in perfect condition and easy to access.
Damon Workman
Rating:
5.0
Customer did not leave a comment.
Seth Patrick Ferrell
Rating:
4.0
Customer did not leave a comment.
Peter Murdza
Rating:
5.0
Everything was great!!
Sherri Redden
Rating:
3.0
Customer did not leave a comment.
Denise Smithson
Rating:
5.0
Customer did not leave a comment.
Huston Merle
Rating:
5.0
There is nothing I can think of. Jerry goes above and beyond to make sure you get what you need.
rosa solvi
Rating:
5.0
Everything went well, from reserving the trailer to picking it up. Towed well behind my Outback empty and loaded. Thank you to the Hildebrands!!
john withrow
Rating:
5.0
Thank you.
William Garrett
Rating:
5.0
Customer did not leave a comment.
Kyle Clark
Rating:
5.0
Customer did not leave a comment.
T Grant Lewis
Rating:
5.0
Customer did not leave a comment.
Melanie Persinger
Rating:
5.0
Customer did not leave a comment.
Thomas Dragan
Rating:
5.0
Customer did not leave a comment.
Thomas Dragan
Rating:
5.0
Customer did not leave a comment.
JOE RUTLEDGE
Rating:
1.0
Made reservation and got to the location and it was closed. Waited around for almost an hour, and someone finally showed up and told us the owner was at a bar drinking. We finally got the trailer and had to hook it up to our truck by our self in the pouring rain. This is the worst customer service for an establishment that has been with you since 1984. I will not recommend or rent from this place again