Customer Reviews for Geralds Auto
(U-Haul Neighborhood Dealer)

398 reviews

1220 E Main St   Oak Hill, WV 25901
(Oiler Av Off Rt 19)

(304) 465-3062

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(304) 465-3062

1220 E Main St
Oak Hill, WV 25901
(Oiler Av Off Rt 19)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael Cramer 
Rating:
5.0

Been great every time

DONALD KEENEY 
Rating:
5.0

Customer did not leave a comment.

Kerstin Sutton 
Rating:
5.0

Customer did not leave a comment.

THOMAS TINCHER 
Rating:
5.0

Customer did not leave a comment.

Brian Mccune 
Rating:
5.0

Customer did not leave a comment.

Cemal Soyden 
Rating:
5.0

Gentlemen there were quick and efficient. Super helpful too!!!

JOHN E DUNLAP 
Rating:
5.0

Customer did not leave a comment.

Anthony McCarraher 
Rating:
5.0

Fast friendly service

Misty McDonald 
Rating:
5.0

Customer did not leave a comment.

Douglas Tincher 
Rating:
5.0

Fast and friendly pick up and drop-off. Would recommend and will use again.

Gail Tincher 
Rating:
5.0

Customer did not leave a comment.

Clarence Mccarthy 
Rating:
5.0

Phenomenal customer service

Michael Thomas 
Rating:
5.0

Customer did not leave a comment.

jeffrey l silbaugh 
Rating:
5.0

Customer did not leave a comment.

AUSTIN DALE 
Rating:
4.0

Customer did not leave a comment.

Larry Nutter 
Rating:
5.0

Customer did not leave a comment.

Charles Stevenson 
Rating:
4.0

Very positive and helpful persinnel.

Cherry Point Baptist Church 
Rating:
5.0

Gerald’s is the best

Paul Rouphail 
Rating:
4.0

Customer did not leave a comment.

Stephanie Sullivan 
Rating:
5.0

Customer did not leave a comment.

Amylynn Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Anthony McCarraher 
Rating:
5.0

Worked like clockwork thanks

William Rawson 
Rating:
5.0

Customer did not leave a comment.

Wayne Epperly 
Rating:
5.0

Customer did not leave a comment.

Douglas Starcher 
Rating:
4.0

Very helpful staff who went the extra mile to help me.

Michelle Dawn Alexander 
Rating:
5.0

Customer did not leave a comment.

BOBBY BOWER 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Adams 
Rating:
5.0

Customer did not leave a comment.

Wayne Epperly 
Rating:
4.0

The 26 foot truck was excellent. The ramp was too short and too steep. It made heavy objects very difficult to get into the truck. I would think in the future about making the ramps longer and less steep.

Billy Joe Brown 
Rating:
5.0

Customer did not leave a comment.

Wayne Epperly 
Rating:
3.0

The 24/7 Truck Share return process was much easier than the check-in process, but still plan on spending 5-10 minutes taking photos of the truck to verify condition and cleanliness.

Christopher Glover 
Rating:
5.0

Customer did not leave a comment.

RODNEY CROUSE 
Rating:
5.0

Only problem we had was my friend driving the truck said it smelled like cat pee.

Kenneth Marks 
Rating:
5.0

Great service, I was in and out of the business quick. The equipment was in good condition and clean.

gary foster 
Rating:
4.0

i LIKED EVERYTHING THAT HAPPEND TO ME, FRON THE TIME I WALKED IN THE DOOR UNTILL I TURNED THE TRUCK BACK IN SO IREALY DON"T KNOW.

charles patterson 
Rating:
4.0

Employee was very helpful and made dropping truck off very easy

Steve Auckerman 
Rating:
5.0

Everything was excellent. No recommendations.

Sam Colagrosso 
Rating:
5.0

Customer did not leave a comment.

gregory stoner 
Rating:
5.0

These guys were awesome. Worked with me to change my date without any problems

Shawn Nibert 
Rating:
5.0

Customer did not leave a comment.

Melanie Mills 
Rating:
5.0

Customer did not leave a comment.

Tiffany Granger 
Rating:
5.0

Customer did not leave a comment.

Virginia McClanahan 
Rating:
5.0

Customer did not leave a comment.

Stephen Cochran 
Rating:
5.0

Very helpful staff

Joshua Houchins 
Rating:
4.0

We only needed the trailer for 3 to 4 hours. When rented we were under the impression that the guy we rented from would still be there when we returned. Long story short, he was not there, we called the u-haul number, was directed to go to uhaul.com/share. We did, had to take picture of trailer, we don't k now if the return notification was successful. The guy we rented from said if we brought the trailer back to the same location that there would be a discount. Don't know yet if that will apply, as it's 1:13 AM, the morning after the rental, will call location when it opens later this morning.

roger campbell 
Rating:
5.0

They were great and very friendly.

Pamela taylor 
Rating:
5.0

Customer did not leave a comment.

Beth Kistler 
Rating:
5.0

Customer did not leave a comment.

Gary Mccune 
Rating:
5.0

Customer did not leave a comment.

DENISE ELAINE 
Rating:
5.0

Customer did not leave a comment.

SAYMON DILLON 
Rating:
5.0

Nothing that I can think of because everything went as smooth and professionally as one could or would expect. On A scale of 1 to 10 I would give them a 10. Well done. 👌

Aurther Koch 
Rating:
5.0

Service was great !

Phil Samples 
Rating:
5.0

Customer did not leave a comment.

crystal arbogast 
Rating:
5.0

Customer did not leave a comment.

Brad Bowe 
Rating:
5.0

The owner was able to get me the best deal and the atmosphere of the store was relaxed and a place I'd want to hang out in.

SHERRI MILLER 
Rating:
5.0

Customer did not leave a comment.

Tammy Mullen 
Rating:
3.0

Customer did not leave a comment.

Deborah Kise 
Rating:
5.0

Customer did not leave a comment.

Courtney Kirtley 
Rating:
4.0

Customer did not leave a comment.

Sheila Kyle 
Rating:
5.0

Customer did not leave a comment.

danette cook 
Rating:
5.0

Customer did not leave a comment.

Erma Holcomb 
Rating:
4.0

Friendly people.

Kristin Berry 
Rating:
5.0

Customer did not leave a comment.

Gary Reynolds 
Rating:
5.0

Customer did not leave a comment.

Thomas Dragan 
Rating:
5.0

They employee was great! Fast friendly and very helpful.

Phillip Lyall 
Rating:
4.0

Customer did not leave a comment.

nancy snuffer 
Rating:
5.0

Great Service

Thomas Dragan 
Rating:
5.0

Customer did not leave a comment.

ronnie morris 
Rating:
5.0

Customer did not leave a comment.

Roger Beatty 
Rating:
5.0

Customer did not leave a comment.

JOHN LUKE MCMILLEON 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALLEN 
Rating:
5.0

Great people to deal with

AUSTIN DALE MCCOMAS 
Rating:
5.0

Customer did not leave a comment.

ROBERT ROMAH 
Rating:
5.0

Everyone and everything was perfect and my needs were met completely.

KEVIN WAYNE HART 
Rating:
5.0

Customer did not leave a comment.

Hiren Patel 
Rating:
4.0

Super friendly easy to deal with and easy to find.

Floyd Rose 
Rating:
5.0

Customer did not leave a comment.

DARRELL MOORE 
Rating:
3.0

Customer did not leave a comment.

CHARLOTTE RIDOLFO 
Rating:
3.0

The truck needed cleaned. It at imbedded dirt and grime. So it was broom clean, but it needed to be scrubbed. I did not want to put cups or anything in the center console as it was sticky. Delivery was horrible. The app/site was down so I did not know how to return it. Sat on hold for 45 minutes to be told this was a big issue and just leave the keys in the box. I really did not trust this as I worried I would be upcharged for mileage, damage, gas, etc.

Austin Mack 
Rating:
1.0

Customer did not leave a comment.

SEWELL ELI IV PRIEST 
Rating:
4.0

Customer did not leave a comment.

MARI REDDEN 
Rating:
5.0

Sumple process, helpful employees, equipment in perfect condition and easy to access.

Damon Workman 
Rating:
5.0

Customer did not leave a comment.

Seth Patrick Ferrell 
Rating:
4.0

Customer did not leave a comment.

Peter Murdza 
Rating:
5.0

Everything was great!!

Sherri Redden 
Rating:
3.0

Customer did not leave a comment.

Denise Smithson 
Rating:
5.0

Customer did not leave a comment.

Huston Merle 
Rating:
5.0

There is nothing I can think of. Jerry goes above and beyond to make sure you get what you need.

rosa solvi 
Rating:
5.0

Everything went well, from reserving the trailer to picking it up. Towed well behind my Outback empty and loaded. Thank you to the Hildebrands!!

john withrow 
Rating:
5.0

Thank you.

William Garrett 
Rating:
5.0

Customer did not leave a comment.

Kyle Clark 
Rating:
5.0

Customer did not leave a comment.

T Grant Lewis 
Rating:
5.0

Customer did not leave a comment.

Melanie Persinger 
Rating:
5.0

Customer did not leave a comment.

Thomas Dragan 
Rating:
5.0

Customer did not leave a comment.

Thomas Dragan 
Rating:
5.0

Customer did not leave a comment.

JOE RUTLEDGE 
Rating:
1.0

Made reservation and got to the location and it was closed. Waited around for almost an hour, and someone finally showed up and told us the owner was at a bar drinking. We finally got the trailer and had to hook it up to our truck by our self in the pouring rain. This is the worst customer service for an establishment that has been with you since 1984. I will not recommend or rent from this place again

CARROLL SUE BAILEY 
Rating:
4.0

Customer did not leave a comment.

JACK KINDER 
Rating:
5.0

Customer did not leave a comment.

BARBARA CRIST 
No reviews have been submitted for this location.

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