Customer Reviews for Geralds Services
(U-Haul Neighborhood Dealer)

1,891 reviews

2812 Fruitville Rd   Sarasota, FL 34237

(941) 954-8689

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 7/1/2024: Closed
  • 7/2/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(941) 954-8689

2812 Fruitville Rd
Sarasota, FL 34237

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 7/1/2024: Closed
  • 7/2/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brian Braatz 
Rating:
4.0

Verbally explain how the tolls are paid when going thru pay by plate tolls.

David McHugh 
Rating:
5.0

Delightful experience with Betsy, she couldn't have been better!

Donald Sveen 
Rating:
4.0

Customer did not leave a comment.

Alicia SALASSO 
Rating:
5.0

Michelle was amazing and helped me get with so much! She is a star employee and is one of the sweetest people I have ever dealt with.

Matthew Normand 
Rating:
2.0

The truck interior was not clean nor was the windshield clean. For a vehicle with only 6400 miles on it, it was not a very good representation of the Uhaul brand. I am still trying to figure out all of the charges that the dealer charged me. The receipts I am getting has given me three different totals and there was an extra $50.00 charge that I have no idea what it was for. The truck was not available on the day I had it reserved and I had to make a special trip to pick it up on Sunday.

Steven White 
Rating:
5.0

Customer did not leave a comment.

Steve Michael 
Rating:
4.0

Customer did not leave a comment.

Jorge Rivas 
Rating:
5.0

Customer did not leave a comment.

Chad Goble 
Rating:
5.0

Customer did not leave a comment.

Anthony Flakus 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN VILLAR 
Rating:
5.0

Customer did not leave a comment.

Wendy Berry 
Rating:
5.0

Customer did not leave a comment.

Rich Minutillo 
Rating:
5.0

Customer did not leave a comment.

Salvatore Tripoli 
Rating:
5.0

Customer did not leave a comment.

Angela Compton 
Rating:
5.0

Customer did not leave a comment.

Kathleen Petz 
Rating:
4.0

Customer did not leave a comment.

William Crowley 
Rating:
5.0

Customer did not leave a comment.

SARASOTA COUNTY JOHN CHRZCZONOWSKI 
Rating:
3.0

Customer did not leave a comment.

Philip Solbrig 
Rating:
5.0

Customer did not leave a comment.

Jameson Spradlin 
Rating:
4.0

Customer did not leave a comment.

Daniel Smith 
Rating:
4.0

More parking

Douglas Lewis 
Rating:
5.0

Fast and knowledgeable service. Great professional car hauling trailer. I hardly noticed that I was towing a car.

James Fuhry 
Rating:
5.0

No improvements needed. Amazing kind couple running the place

Cyndi Hernandez 
Rating:
5.0

Customer did not leave a comment.

JOHN SEGAL 
Rating:
5.0

I LOVE JOHN AND HIS WIFE THEY ARE ABSOLUTELY AMAZING….

DOMINIQUE BROWN 
Rating:
5.0

Excellent experience at this location!

Amanda Keane 
Rating:
5.0

Keep the great work!

MARK WATSON 
Rating:
5.0

Customer did not leave a comment.

James LeMay 
Rating:
5.0

Customer did not leave a comment.

Michael McLaughlin 
Rating:
4.0

Nothing … everyone is amazing here !!!

Sonya Napolitano 
Rating:
1.0

Closed on a Sunday as insane as that sounds. Place is in disrepair and feels sketchy and unsafe.

BLAKE JACKSON 
Rating:
5.0

Very friendly and helpful.

Edward Wright 
Rating:
5.0

Nothing

Lin Perry 
Rating:
5.0

Customer did not leave a comment.

Michael Kleintop 
Rating:
5.0

Customer did not leave a comment.

PAULETTE GRAF 
Rating:
5.0

Customer did not leave a comment.

JOHN SIMS 
Rating:
5.0

Working together

jose ARAGON 
Rating:
4.0

Customer did not leave a comment.

David Rathbun 
Rating:
5.0

This U-Haul location is excellent and very accommodating! I would highly recommend the Fruitville U-Haul !!!

MICHELLE BURNETTE 
Rating:
5.0

Customer did not leave a comment.

Camila Delgado 
Rating:
5.0

Customer did not leave a comment.

DANIEL FIGUEROA 
Rating:
4.0

The cab was not clean Dirt on the floor and dog hair in both sides ( driver and passenger)

Erik Moreno 
Rating:
3.0

Had a very pleasant, easy experience. The owners were lovely and able to answer any questions I had. I would use this location again.

LANCER JONES 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JUSTICE 
Rating:
5.0

Excellent service and return was extremely easy. Thank you so much!

Jon Sullivan 
Rating:
5.0

Customer did not leave a comment.

STEVEN MUCCIARONE 
Rating:
5.0

Customer did not leave a comment.

RICHARDSTANDLEY AUGUSTIN 
Rating:
2.0

The gentleman that ran this place was a cranky old man, very grouchy, negative and unprofessional. Seems like he doesn't like his job and should retire or just stay at home.

dan obrien 
Rating:
5.0

Customer did not leave a comment.

Grant Taylor 
Rating:
5.0

Customer did not leave a comment.

Casey Davis 
Rating:
3.0

Customer did not leave a comment.

LouAnn Sowell 
Rating:
2.0

The van was dirty with a very strong smell of smoke.

Mariano Domingues 
Rating:
5.0

Customer did not leave a comment.

Marc Harasti 
Rating:
5.0

Customer did not leave a comment.

mercedes gyorgy 
Rating:
5.0

The people at the location were fantastic

Howard Reck 
Rating:
3.0

Need to check and make sure you have everything that the customer ordered to where it doesn’t delay their moving experience because they have to run around and find the missing piece in my case was appliance dolly! Wasted a half an hour from pick up trying to find one and then had to wait till the next morning to pick one up, so delayed my moving of things that evening!

THOMASSINA ARTUSHENIA 
Rating:
3.0

Problem with the trucks tire which wobbled on the highway

Marci Miranov 
Rating:
3.0

No personnel available to support the return (despite arriving during working hours); had to complete the return via the app.

Daryl McMath 
Rating:
5.0

Customer did not leave a comment.

Scott Dunlap 
Rating:
5.0

Customer did not leave a comment.

Dean Clark 
Rating:
3.0

Didn't appreciate the auto check in. Next time I will go to a location where I can physically check in with some one. My drop off location was a dump and there was no safe place to park the vehicle.

JoDell Anderson 
Rating:
5.0

Driven in . Drop off and hassle free. Location is good. Have use it in the past.

hector salgado 
Rating:
5.0

Awesome service. Thank you!

Margaret Zurowski 
Rating:
5.0

Very nice and helpful People q

HAROLD THORPE 
Rating:
3.0

Customer did not leave a comment.

Christopher Taylor 
Rating:
3.0

Customer did not leave a comment.

Jeff Hoover 
Rating:
3.0

Replace your grab handles with rectangular ones. My finger got caught in the angled grab bar. I am still in pain and I have had to take time off of work. It would be a relatively cheap upgrade.

Joseph Bernui 
Rating:
5.0

Customer did not leave a comment.

Brandyn Thomas 
Rating:
5.0

Customer did not leave a comment.

Michael Martino 
Rating:
1.0

The man behind the counter was aggressive and rude. When I questioned him on the gas level not matching the paperwork he lost it. Reached into the truck to grab the keys and basically said accept it with the incorrect information or he was cancelling the rental. I have video of the incident.

Hector Tobar 
Rating:
5.0

good places to rental

NICOLAS ALCE 
Rating:
5.0

Customer did not leave a comment.

Alex Llovio 
Rating:
4.0

Customer did not leave a comment.

Rick Gaines 
Rating:
5.0

Customer did not leave a comment.

penny kisseadoo 
Rating:
5.0

Customer did not leave a comment.

Daniel McKenrick 
Rating:
4.0

Customer did not leave a comment.

Larry WOLTER 
Rating:
5.0

Always a pleasure working with the folks at Geralds

Thomas MacKie 
Rating:
5.0

Customer did not leave a comment.

Lawrence Heath 
Rating:
5.0

Customer did not leave a comment.

Art Venti 
Rating:
4.0

fast and friendly. Very easy process

LAURENCE BOSTROM 
Rating:
3.0

Location was ok… the way the app works to check in is an absolute disaster. It’s very misrepresented how it works and the process itself. Yes, it’s a good service to give when a location is closed, but you should warn your customers it’s a good 30-45 mins check in time after all the forms to fill in, pictures, equipment pictures, getting approval after you submit everything…allowing for the app not to work at times and then start over….prepare them for reality, not the “easy peasy” the website and tutorial claims.

Thomas Bridgham 
Rating:
5.0

Great customer service

William Friedman 
Rating:
4.0

It was another local garage, but that was OK.

Peter Dunn 
Rating:
5.0

The first truck had a problem but Betsy immediately changed it out. Great service, thank you!

PATRICK LAFFEY 
Rating:
4.0

Customer did not leave a comment.

Stephen Fish 
Rating:
5.0

Friendly and pleasant

Charlene Young 
Rating:
5.0

5 star Team, my last second reservation was handled professionally, quickly and with a smile. Fully recommend these guys !!

IAN LESIKAR 
Rating:
4.0

Customer did not leave a comment.

Ralph LaCroix 
Rating:
5.0

Customer did not leave a comment.

Edward Trott 
Rating:
5.0

The people and service was outstanding. Hard location to get in and out of do how the city granted access to their driveways

DAVE D'ADDEZION 
Rating:
2.0

Experience very busy but only one staff handling everything. Slow getting vehicle limited time this can be a problem...both in and out, same situation.

frances clark 
Rating:
5.0

Customer did not leave a comment.

Anthony Incardona 
Rating:
5.0

Staff was friendly and entire process was easy and affordable.

Robert Griffith 
Rating:
3.0

Customer did not leave a comment.

KENNA LOUK 
Rating:
3.0

Customer did not leave a comment.

Steven Deane 
Rating:
3.0

Your scheduling sucks, your customer support representatives over the phone have nothing but attitudes or can’t help you. Your app sucks The operations of uhual is a joke and needs to be fixed.

Tyler Tenkman 
Rating:
5.0

John and his wife has always gone above and beyond while providing service and I would highly recommend this U-HAUL store to anyone .

FAIRGROUNDS ASSO DALE OSWALT 
Rating:
5.0

Customer did not leave a comment.

Terrance Banicki 
Rating:
5.0

Nothing

JAMES PAULSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top