They switched our vehicle to a smaller one without notice. They changed our reservation to something called 24/7 which was impossible to manage using the app and web options. It took well over an hour and two phone calls with U-Haul to get the code for the key to pick up the truck. The app kept crashing on us.
Naomi E
Customer Reviews for Georgina Auto Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've rented u-haul trucks many times. When things go right, it is a good experience. This time, I spent over 2 hours getting the keys to my truck that I booked over a week prior. Somehow the reservation was linked to my account, but not properly linked (whatever that means). I have no idea why I had to spend 2 hours on the phone with u-haul to get the truck. Very frustrated.
Gord GThe mobile app was extremely slow and kept timing out ....gateway errors....on hold times at call centre were long
Debbie CI was told if I called the traffic number all would be easily sorted out on the phone. When called was on hold 10 minutes, then transfered to another number and waited again. All needed to be done on internet. My 32 year old son, fairly tech savy was frustrated with the whole system. Took around 30 minutes of total frustration to say the least. Megan tried her best with great patience and we thank her. I hope to never have to go through this again especially for the money spent.
Ryan GUnfortunately, due to the customer service supports of the over arching uhaul company and their lack of any sort of remorse for their rude staff and the games they play when putting you in contact with a manager after they suggest it, I will be telling everyone my honest and truthful experience and recommending no one use uhaul in general.
Rob CThe app check in was a problem iit took 45 min and 2 phone calls to get it done. Possibly because I booked by phone? Anyway it could be great if it worked. I could not get to the pick up my truck window. I had to photograph my license twice and myself. I chose not to drop off with the app to avoid frustration
Terry KThe owner was absolutely amazing! 10 stars! Make the online reservation process easier to use
Michael BThere was a truck blocking the entrance to return the trailer so I had to unhitch the trailer and move it around to the return area by pushing it .,.,.,., the entrance should be clear !
Chris KNo information on what to do to get access to keys. Had requested a dolly and other equipment but nothing was present in the truck. Had to call UHaul to figure out how to get access to the lockbox with the keys which took about an hour.
Stuart LThe experience on picking up the truck was the worst experience in renting a vehicle I have ever seen 3 different times my pickup location was changed. I finally was able to sucker a vehicle half the way to the location I was going to only to come back load and drive pass where I had picked the vehicle up. CRAZY. Would never use Uhaul again I would try one of the other vehicle rental companies.
Peter MThe Pefferlaw location had very slow internet service. My check out took almost 45 minutes because the drivers licencse and credit card entry part of my check out kept "timing out" The people were great. The trailer was clean. The problem was with their terrible internet service.
Kenneth J