My initial location did not have the requested truck, so I was handed off to a second location nearby via U-Haul telephone customer service. This alternate location was disorganized, cluttered with unrelated non-U-Haul equipment (a derelict car ready for the junk heap sitting in the middle of the property), and the office was not staffed or open during regular hours. Tire pressure needs to be checked on vehicles being rented; the truck I was provided had a low tire pressure dashboard alert in the right front tire from the moment I first turned on the ignition. There was an unrestrained pitbull dog roaming the premises, which during our telephone conversation, the proprietor claimed belonged to his son who also apparently resides on the property. Customer service was provided entirely remotely and no physical copy of the contract was furnished to me. The requested add'l equipment (furniture pads) were not available; thankfully, the charge for them was removed from my reservation. In my opinion, the person conducting U-Haul's business at this location needs to seriously re-prioritize his commitment to providing good customer service and a fulfilling customer experience to his future clientele, or withdraw his participation as a U-Haul provider.DAVID D.
Customer Reviews for Georgia Direct Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Damian D.
Filled the gas tank to 3/4 full, just like I picked it up at. Dropped truck off at location. Person there said they'de take care of everything. When he checked the truck in, he said the gas tank was only 1/4 full, after I just had put over 18.5 gallong into it! He charged me over $100 for gas I didn't use. Would never recommend this place.Jason D.
The sign at entrance is really easy to miss.ROBERT W.
El cliente no dejó un comentario.ROBERT W.
The location is difficult to get in and out of. I noticed the trailer had a flat tire later that evening. I tried re-inflating it, but it wouldn't hold air. I tried to use the Uhaul help function on the website and it wouldn't work. I called for support. The first people who turned up wanted to patch the tire, which is apparently against Uhaul policy. They didn't have a new tire. They dispatched another outfit. it took nearly 7 hours to get a new tire. I was forced to get a hotel during my 700 mile drive. The second support person I talked to, Kim, she was top notch and got us sorted with a good towing outfit. She was excellent. Everything else was bad.Adam M.