Georges staff was easy to work with and very accommodating.
James M
Customer Reviews for Georges Body Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we picked up the truck it was running. We drove it a block and a half to the ferry dock, turned it off, and when it we went to start it, it was dead and needed to be jumped. If not for needing to catch the ferry, we would have returned the truck for another one. Obviously the battery was bad when we picked it up. In fact, I imagine Georges Body Shop had to jump it to start it before we got there. Very poor service to send out a truck in that condition!
Robert VVery poor lighting for a nighttime drop off.
Tim SEverything was perfect. The vehicle was in excellent condition and Lance, the owner of the local Uhaul dealer, was very kind and courteous. A+ in every way.
John MWe had a brand new trailer, the nicest piece of U-Haul equipment I've ever used.
JAMES RHave equipment ready to go. I had to move two 5x9 trailors to get access to mine. Having a heart condition and back issues, this rental could have had bad results. Granted my rental was near close of business but it would have only taken a few moments for someone to ensure equipment was easily accessible.
micheal oExcellent service
David FHad Arnold dock personal drop off. Just know it was super helpful and handy!! Very happy customer.
Rebecca FAmazing customer service!
MICHAEL RThe lot was pretty snowy and a little difficult to get the trailer backed into an appropriate spot. Overall, not too bad
Melvin DRental went smoothly. Thank you!!
Karl WNone. It was very good.
BRIAN FOutstanding customer service
PERVAIZ SGeorges U Haul was great. I was dropping off not picking up.
Lillian CFantastic people and service.
Lisa LJillian was pleasant and helpful. The truck was available as promised.
Ronald SThis is an exact copy of the email that I sent to Uhaul last June 29, 2022. I made a truck rental reservation in Canada because that's where I live and I was informed day before that I am getting the truck in USA. To whom it may concern, I just want to let you know how frustrating and inconvenient this situation has caused us. I made a reservation last June7th, 3 weeks in advance, for this truck rental as I want to make sure that I have something to use tomorrow June 30th. I do understand that pickup location can change but this one is 100kms away from my home. There should be a very visible note on the reservation on how far can the pickup location can change. Now, instead of me picking up 6kms from my home, I have to drive 90kms more, find someone to help me get it, cross country, pay gas for 2 vehicles and pay tolls for both vehicles. All of these cost me money and time on top of the rent that I was supposedly only paying for this reservation. Had I known that this would be the case, I would have definitely arranged truck rental somewhere else. I don't have any choice but to accept this sudden change as all my moving plan will fall apart if I don't get the truck. I was told by an agent that they added some kilometers of usage to compensate for this but this is still very ridiculous and very poor customer service provided to me. I am lucky that I can legally cross Canada to US to get this truck and even luckier to find someone who is able to cross the border with me as otherwise. I AM COMPLETELY SCREWED. I should not be paying you anything at all for this rental for this extremely difficult change of pickup location. No matter how frustrating and difficult this will be, I am going to pick up the truck tomorrow at St. Ignace as I badly need it and I am left with no choice at all. We are moving 900 kms away and if that's not stressful enough, it is insanely ridiculous that we have to go through so much more inconvenience as this. We expected Uhaul to make our life easier and here we are going through this complicated problem 24 hours before pick-up.
Vincent PThey went above and beyond to help us!
JOE CGive the price
Gregory HRemote check in or check out never seems to work well. Not sure if it is just location.
duane wEverything was good
TIM LI had received a text message Monday @ 9:42am from U-Haul “ Hi Kenneth, this is the U-Haul Callback Team following up on your recent inquiry. Are you still moving to BRIGHTON, MI? We are offering a special one-time 20% discount on your 5' X 8' Enclosed Trailer. May I call you to discuss? Please reply Yes or No. ***This does not apply to existing reservations “ ~ I replied with a “Yes” ; but didn’t received a reply, There seemed to be a great network problem with my reservation be confirmed and so it took nearly an hour before I could hook up the trailer. I had no assistance with the hookup, and I discovered the wiring was damaged and had to get them to replaced the wiring link before leaving this location in St. Ignace, Michigan
Kenneth NYou billed me for 2 days and I only used it for 1. I have reported uhaul for fraudulent violation to the federal government
DAVID CDoor wouldn’t close all the way and had to deal with 1500 miles of wind noise
Kelly JBetter service and help in getting trailer connected
David BLive up to the timeline of the contract. The prior user didn’t return his rental as per the contract forcing us to drive to St. Ignace from Petoskey to get another truck. Also, no blankets were on site as ordered forcing us to gamble moving new furniture on bumpy roads. Not a good experience.
WEBB TThey are a very helpful and great facility!
Ingrid ONo improvement at all it was very excellent customer service was great
JOSEPH DI felt like they bent over backwards to help me in anyway they could. Excellent customer service!!!!
JUDITH AYour help and kindness was greatly appreciated!
jim aThe process to get the key out of the lock box took almost an hour. Shorten it for people who don’t have an hour of their lives to spare.
Michll EExcellent customer service. The rental truck was in good running condition and clean.
KENDA Wthere was no one there. We were on hold for an hour and a half then were told to call back when we got there, and put on hold for again for thirty nine minutes, were transferred and put on hold AGAIN. The program on the computer was TERRIBLE!!! It made me want to NEVER rent a U Haul EVER again!!!
jack hGeorge's Auto Body needs blankets, dollies, boxes, and packing material. The truck was not cleaned out.
Martha CHave the right uhaul available and not have me drive 40 minutes away to get one!
Alexia MJust dropped off after closing.
KATHERINE EEmployees are very friendly and I experienced great customer service. Very thankful for them going out of their way to even pick me up, as I didn’t have a ride to the location.
Joshua RExcellent service and extremely friendly! A pleasure to work with!
Chuck SDropped off and checked out online. Smooth as can be!
Patrickjohn CNothing I can think of.
PAULDAVID C