Georgen is always very helpful and kind
Angelina R
Customer Reviews for Georgen Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy return.
Travis BVery pleasant rental experience the clerk was quick and pleasant to deal with.
Matthew WNice enough.
Mike Myour app is awful. we sat there for 50 minutes trying to get logged in and get account verified. dropping off took 30 minutes. way too clunky not user friendly app. Not enough info provided ahead of time to do mobile check in
Robert SThe pleasant young lady told me to go ahead and hook onto a trailer and go. She would send someone to help me if I needed it. I didn't need help, but I was surprised they didn't want to verify that I was taking the correct trailer or record the serial number of the trailer that I took. I checked the lights before I left for my trip and all were working, but a half hour later we were pulled over for having no trailer lights. The fuse on my SUV had blown. I replaced the fuse and 100 ft. later it blew again. I wiggled wires under the trailer to determine where the problem was. I gobbed electrical tape around the wire to restrain it from moving and the lights worked for the rest of the night. The next day I drove in daylight. That night the fuse was again blown.
Robert WThe gentleman at Georgen Auto in Manchester Iowa was very rude to us. He was the most unprofessional person I have ever worked with. I will never rent from this location again and do not recommend anyone else rent from here. I defiantly would not take my vehicle here to have it worked on.
Timothy RThe truck was not cleaned off. I had to scrap the ice and snow off myself. There was food in the cab on the floor and soda cans. Cardboard across the front seats, too. And no gas in it. And my bill is wrong. Waiting on that to get fixed as well. 200.00 over charge.
Tina ANot at all the fault of the location but no place to review the online check in process. We took a photo of the gas gauge at exactly the same level it was when we picked it up, and we were still charged 8.50. Didn't contest it since it had been a long day and we just wanted to be done with it.
Karena WTHE ENCLOSED TRAILER HAD ONE SMALL INTER-RAIL YOU COULD NOT FASTEN A STRAP. THE FRONT AND THE OTHER SIDE RAIL YOU COULD FASTEN TIE-DOWN. THEN MY CARD GOT CHARGED TWICE THE TOTAL SO I HAD TO CONTACT GEORGEN AUTO.
Michael CYour customer service through the 800# is awful. Rude, would not listen to me, argumentative. The worst customer service I have had.
Carl HWent inside business to check on where to place truck and return keys. The person we spoke to was rude.
Thomas EEven though the reservation was made at one location, and that is not guaranteed, the location that you have to drive to, to pick up the truck should be open and accomodating. I had problems logging in to start with, that trickled down to all kinds of problems, starting with the location I made the reservations with.
Carol CExtremely frustrated that I reserved a trailer at a specific location online but had to travel 45 minutes to get the trailer at a different location. What is the purpose of reserving online weeks in advance if you can’t even get what you reserved where you reserved it? Added another level of stress on top of my already stressful move half way across the country.
Taylor CVery helpful and friendly.
Gregory SDrop off after hours was super easy and convenient!
Kevin WAn excellent experience. Nothing needs to change.
CHRIS WCustomer service was excellent. Very friendly and helpful.
Tom SThe only person who knew what was going on with rentals wasn't available. The person I finally talked to, once she hung up the phone and quit ignoring me barely knew that this location was a U-haul location. I had to explain that I was returning blankets several times before it soaked in.The second time I returned their was no one present.
Michael HTrain ppl how to use the tow dolly’s .
Dan FParking was tight.
John JWould b nice if this location was open earlier not at 9 most people renting items of this nature want to get up early and get on the road
KEVIN Wvery accommodating, didn't have one of the dollies I requested, promptly processed a refund. Great to deal with, highly recommend!
russ lOur drop off place was closed when we dropped the truck off
Neoma WUhaul was an absolute headache to get ahold of for a drop off location.
Kyle KNone very good people they also dobour auto repairs
michael BGreat helpful and friendly staff.
Dennis WEverything was great
Patrick CEverything went well...
OAKLEY BEasy drop off.
Mark AI have dropped here in the past and they are very nice here. Uhaul kept sending me emails that they wanted the trailer back sooner than my full time. Sending me emails that this location closed at 11:00 on Saturdays. Dropping it off before they opened was no problem, but dropping it off during hours would not work. This whole experience was about what was good for Uhaul and not me.
Daniel FProvide a clean truck and have all tires in good repair we paid for a truck we reserved and had to wait to actually drive 1hr because it had a bad tire
PAT SThe 5x8 enclosed I rented was old and worn, door was difficult to open and close
Ed HWe were told by Georgen that they don't open until 8am on Monday so as long as the truck was back then, we would only be charged one day, we were charged an extra day anyway even though it was still back Sunday and I never received a copy of the bill except for the additional charges. I have always used uhaul but I won't again after this. Georgen was great, the rest was a terrible inconvenience and overall experience. Had they started our rental time when we got back to Manchester (which was where I originally wanted to rent one) we would never have had a late fee.
Angelina SHave more options (bigger trucks) available.
Cecilia Sthe gal that did the booking and John were great to work with. Thank you!
Randall GI really wish it was a more affordable choice. I also wish it was explained more about certain charges.
Christina KThe online reservation system was not in line with what the people at Uhaul were saying. Georgen Auto did an excellent job of fixing the situation for me.
Nicole LMake sure it’s ready on time
Isabella GWe reserved the truck in Waterloo Iowa and was told we had to drive to Manchester Iowa to pick it up. That's a 50 mile drive. My time and my gas to pick up a truck that I reserved two weeks early. That's not the way to do business. In the future for customers, have the rental equipment at the point of reservation.
Gary SDo not answer a question unless 100% sure of the answer.
Abby BAfter availability issues through the website I just went to the location I wanted. Great people and smooth process
Andrew Ba jack for the trailer tongue
Steven MOnly used the Uhaul from noon that day until 3 and was 18 minutes late and was charged an extra day when we first reserve the uhaul was supposed to pick up on Wed at 6pm but no key was left in holder so we reserved it for Thursday at 10 pm i dont think we should be charged the extra day.
Ashley BAbsolutely awful. I will never get a U-Haul again.
Justin AAwful, I had to wait an hour even though I reserved it in advance for 12:30 because “I went to lunch” and she acted like it wasn’t her fault and that it was no big deal to make someone with an appointment to wait. This is absolutely unacceptable. If I have an appointment I will take my lunch around it. Then when talking to the regional manager the quality was poor and he ended up not helping me at all. I was told I would get a partial refund and I have yet to get tit. I will never rent from U-Haul again.
Justin A