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jessica G.
Customer Reviews for Georgen Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The pleasant young lady told me to go ahead and hook onto a trailer and go. She would send someone to help me if I needed it. I didn't need help, but I was surprised they didn't want to verify that I was taking the correct trailer or record the serial number of the trailer that I took. I checked the lights before I left for my trip and all were working, but a half hour later we were pulled over for having no trailer lights. The fuse on my SUV had blown. I replaced the fuse and 100 ft. later it blew again. I wiggled wires under the trailer to determine where the problem was. I gobbed electrical tape around the wire to restrain it from moving and the lights worked for the rest of the night. The next day I drove in daylight. That night the fuse was again blown.
Robert W.The gentleman at Georgen Auto in Manchester Iowa was very rude to us. He was the most unprofessional person I have ever worked with. I will never rent from this location again and do not recommend anyone else rent from here. I defiantly would not take my vehicle here to have it worked on.
Timothy R.The truck was not cleaned off. I had to scrap the ice and snow off myself. There was food in the cab on the floor and soda cans. Cardboard across the front seats, too. And no gas in it. And my bill is wrong. Waiting on that to get fixed as well. 200.00 over charge.
Tina A.Not at all the fault of the location but no place to review the online check in process. We took a photo of the gas gauge at exactly the same level it was when we picked it up, and we were still charged 8.50. Didn't contest it since it had been a long day and we just wanted to be done with it.
Karena W.THE ENCLOSED TRAILER HAD ONE SMALL INTER-RAIL YOU COULD NOT FASTEN A STRAP. THE FRONT AND THE OTHER SIDE RAIL YOU COULD FASTEN TIE-DOWN. THEN MY CARD GOT CHARGED TWICE THE TOTAL SO I HAD TO CONTACT GEORGEN AUTO.
Michael C.Your customer service through the 800# is awful. Rude, would not listen to me, argumentative. The worst customer service I have had.
Carl H.Went inside business to check on where to place truck and return keys. The person we spoke to was rude.
Thomas E.Even though the reservation was made at one location, and that is not guaranteed, the location that you have to drive to, to pick up the truck should be open and accomodating. I had problems logging in to start with, that trickled down to all kinds of problems, starting with the location I made the reservations with.
Carol C.Extremely frustrated that I reserved a trailer at a specific location online but had to travel 45 minutes to get the trailer at a different location. What is the purpose of reserving online weeks in advance if you can't even get what you reserved where you reserved it? Added another level of stress on top of my already stressful move half way across the country.
Taylor C.Very helpful and friendly.
Gregory S.Drop off after hours was super easy and convenient!
Kevin W.An excellent experience. Nothing needs to change.
CHRIS W.Customer service was excellent. Very friendly and helpful.
Tom S.The only person who knew what was going on with rentals wasn't available. The person I finally talked to, once she hung up the phone and quit ignoring me barely knew that this location was a U-haul location. I had to explain that I was returning blankets several times before it soaked in.The second time I returned their was no one present.
Michael H.Train ppl how to use the tow dolly's .
Dan F.Parking was tight.
John J.Would b nice if this location was open earlier not at 9 most people renting items of this nature want to get up early and get on the road
KEVIN W.very accommodating, didn't have one of the dollies I requested, promptly processed a refund. Great to deal with, highly recommend!
russ L.Our drop off place was closed when we dropped the truck off
Neoma W.Uhaul was an absolute headache to get ahold of for a drop off location.
Kyle K.None very good people they also dobour auto repairs
michael B.Great helpful and friendly staff.
Dennis W.Everything was great
Patrick C.Everything went well...
OAKLEY B.Easy drop off.
Mark A.I have dropped here in the past and they are very nice here. Uhaul kept sending me emails that they wanted the trailer back sooner than my full time. Sending me emails that this location closed at 11:00 on Saturdays. Dropping it off before they opened was no problem, but dropping it off during hours would not work. This whole experience was about what was good for Uhaul and not me.
Daniel F.Provide a clean truck and have all tires in good repair we paid for a truck we reserved and had to wait to actually drive 1hr because it had a bad tire
PAT S.The 5x8 enclosed I rented was old and worn, door was difficult to open and close
Ed H.We were told by Georgen that they don't open until 8am on Monday so as long as the truck was back then, we would only be charged one day, we were charged an extra day anyway even though it was still back Sunday and I never received a copy of the bill except for the additional charges. I have always used uhaul but I won't again after this. Georgen was great, the rest was a terrible inconvenience and overall experience. Had they started our rental time when we got back to Manchester (which was where I originally wanted to rent one) we would never have had a late fee.
Angelina S.Have more options (bigger trucks) available.
Cecilia S.the gal that did the booking and John were great to work with. ¡Gracias!
Randall G.I really wish it was a more affordable choice. I also wish it was explained more about certain charges.
Christina K.The online reservation system was not in line with what the people at Uhaul were saying. Georgen Auto did an excellent job of fixing the situation for me.
Nicole L.Make sure it's ready on time
Isabella G.We reserved the truck in Waterloo Iowa and was told we had to drive to Manchester Iowa to pick it up. That's a 50 mile drive. My time and my gas to pick up a truck that I reserved two weeks early. That's not the way to do business. In the future for customers, have the rental equipment at the point of reservation.
Gary S.Do not answer a question unless 100% sure of the answer.
Abby B.After availability issues through the website I just went to the location I wanted. Great people and smooth process
Andrew B.a jack for the trailer tongue
Steven M.Only used the Uhaul from noon that day until 3 and was 18 minutes late and was charged an extra day when we first reserve the uhaul was supposed to pick up on Wed at 6pm but no key was left in holder so we reserved it for Thursday at 10 pm i dont think we should be charged the extra day.
Ashley B.Absolutely awful. I will never get a U-Haul again.
Justin A.Awful, I had to wait an hour even though I reserved it in advance for 12:30 because “I went to lunch†and she acted like it wasn't her fault and that it was no big deal to make someone with an appointment to wait. This is absolutely unacceptable. If I have an appointment I will take my lunch around it. Then when talking to the regional manager the quality was poor and he ended up not helping me at all. I was told I would get a partial refund and I have yet to get tit. I will never rent from U-Haul again.
Justin A.I know these people and I have worked with them a lot on things and they are very good people to work with . She told me it should not have been that much . Because I did tell her I told the lady in Center Point I call the Manchester U-Haul and they did not have any trucks and I wanted the truck to move in town in Manchester. But had to go to Center Point to get one . I will keep working with the Manchester office.
Cathy B.Grumpy employer. Computer wasn't working. Wasn't caring enough to try and help at first until I said it was already paid for ahead of time. Talked bad about his help. Couldn't care if I needed help hooking up trailer or not other than his worthless mechanic might help.
Randy P.Maybe be open a little bit later or at least get more lights for ur parking lot n pave ur lot could not get around pulling a trailer too much loose rock
Albert F.The drop off service was very easy .
cara S.Staff there was extremely helpful in spite how bad the truck was.
ED H.