Customer Reviews for Genuine Tire & Auto
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was discharged for gas and insurance! I have contacted uhaul, but never received a call back.

Rating:

4.0

The staff were polite and knowledgeable, will use this in the future.

Rating:

5.0

The staff at this location are WONDERFUL people! I would recommend having tie-down straps available for sale at this location so that customers can purchase them there when they pick up the motorcycle trailer/trailers if they need them like I did.

Rating:

5.0

Genuiene Tire isa beautiful shop.

Rating:

5.0

My experience with that location is excellent, so none.

Rating:

5.0

Everything was great... the person who checked me in explained everything clearly and even hooked up my trailer for me and helped me check my lights before i left... i will definitely be using uhaul again for my next rental need

Rating:

5.0

excellent experience

Rating:

5.0

Genuine Tire & Auto was great! Made up for how horrible you get treated with the customer service line. They don’t give you accurate information and the infamous Lucy will make sure you have a bad experience. I don’t understand how her poor service is this well known (several staff at two different locations validated my experience) and she still has a job? Unbelievable.

Rating:

5.0

The person on U-Haul chat was very rude his name was Javier when I asked a question he wouldn’t answer just kept asking how long extra I wanted to keep the truck but it would be 47$ I wanted to know how much time 47$ would give me. He just rudely ended that chat that I had waited 8 minutes in the middle of moving for. So I had to reconnect and wait another 10 minutes to chat with somebody her name was heather and she helped me extend my time for the 3 hours I was looking for.

Rating:

1.0

Location wasn’t open. I had a HORRIBLE experience this day. It was so bad we are looking to cancel our next scheduled rental with UHaul and go to another company. I have never been treated so horribly by Uhaul customer service individuals as well as had this messy of a pick up. As well, the location wasn’t even open despite the operating hours on the door and online.

Rating:

1.0

My pick up store was closed. I waited over an hour for the Uhaul manager. I have used your company several times in the last 2 years. I have always had such a high regard for service. I realize that the store front not showing up had nothing to do with Uhaul. It is just sad that customers will have a bad vibe when hearing your companies name and not theirs.

Rating:

5.0

Everything was fine, but the problem was the wrong trailer was at the location. I ordered a 5x9 ramp trailer and the only trailer available was 4x9. Customer service team at Uhaul rectified the situation and located another trailer close by. I did receive a refund for the rental at this location. Wondering about the $50 reservation guarantee?

Rating:

5.0

Great efficient service !

Rating:

5.0

All great, easy access, no problems with drop off!

Rating:

4.0

Inspect the equipment. The wheel strap was broken. I could not safely transport my car

Rating:

5.0

Vehicle was available, and the staff were friendly and accommodating.

Rating:

4.0

Brian will confirm that I accidentally returned the trailer almost immediately thinking I could not use it. Then I re-opened the contract immediately discovering I could use it. I requested a gift certificate for $25 because I know your POS software is too ancient to handle this but you have refused that. Look at my rentals in the past and see what you will be losing as I find alternatives you haul. Or better yet call me (905) 537-5843 and resolve this.

Rating:

5.0

Not a thing

Rating:

5.0

Friendly and Helpful staff at this location. I will definitely rent from this location again. Thank you very much, Chris

Rating:

4.0

I can't answer to this as the location was closed when we made our drop off.

Rating:

5.0

Painless drop off.

Rating:

5.0

Good sized lot. Easy to get in and out of.

Rating:

5.0

courtesy friendly and helpful. Will use them again. Thanks

Rating:

5.0

I was sent a link for my receipt which took 10 minutes to save. Why can't the actual receipt be sent to a customer just like the agreement?

Rating:

5.0

Excellent customer service and new vehicle

Rating:

2.0

You sent us to 4 locations before we were finally able to get the truck we reserved for 8am pickup! Then I get the bill there's a 23.00$ fuel charge on there. The truck was half full when we picked it up we put fuel in it before we dropped ot off and took a picture of the dash wjem we dropped it off it clearly shows the fuel gage at half! This charge is bogus and the amount of gas I spent in my own vehicle running around town to 4 different locations to even pick up this truck just infuriates me! This whole experience was a disaster! You put so much stress into an already stressful day. Thanks for nothing. You're service sucks and so do you're bogus fuel charges!!#

Rating:

2.0

The person couldn't be bothered to actually talk to me, seemed too interested in sitting at her desk

Rating:

5.0

Leave well enough alone

Rating:

5.0

The experience was flawless. The customer service staff member was knowledgeable, clear and thorough in his role and in his explanation of the entire process. I was extremely pleased with everything. Thank you.

Rating:

5.0

Yellow engine light in vehicle stays on. Brakes squeal very loudly when hot.

Rating:

5.0

The best place to rent a truck from .

Rating:

1.0

The truck I needed broke down and I wasn't notified until a hr before I needed it..then I had to drive 45 mins out of the way to get a truck..the customer service women was very rude..truck was not the right size so I had to do 2 loads Instead of one..it was a all around horrible experience .

Rating:

3.0

Again not many instructions for the return details.

Rating:

3.0

Upon visiting this location to drop off our u-haul it was not opened even though when I booked our u-haul it said it would be opened. We ended up doing the drop off using the u-haul website and key drop.

Rating:

1.0

I have never used u-haul before and would never use u-haul again! What a disaster! I booked my truck 4-5 weeks in advance and was promised there would be no problems but a few days before I was contacted and told "there was no truck available in my requested location". The rep basically said there was "nothing they could do"... I paid for the truck in advance and they made me pay even more when I picked it up, even though I was told all the costs were orignally included. When I submitted a customer disbute and had them go through all my call history to review calls with the agents they said they couldn't find all the calls and from their perspective the calls the could pull the agents were friiendly and respectful.. Telling me there is nothing you can do, being passed to 6 different agents, waiting on hold for 3 hours and then after all that being hung up on dosent seem like friendly and respectful to me.

Rating:

5.0

Everything was perfect

Rating:

1.0

When an online reservation is made and the "insurance" is not selected, the employee shouldn't over ride it and charge the customer for it. It's deceitful. I did not select the insurance for the trailer, when making my reservation nor was it discussed at the time of picking up the trailer. It was added to my bill and once I received the email copy, I called back they advised they could not do anything and that it would be taken off at the other end when I drop off the trailer. The drop off location owner said she saw the note but if she was to deduct it from the bill, it would have been her loss. Not fair to her so I didn't push. I won't use this location again nor will I recommend it.

Rating:

3.0

Very expensive for four hour’s it was 148 and 30$ in gas

Rating:

5.0

Nothing! Service was great!!