Customer Reviews for Tesla
(U-Haul Neighborhood Dealer)

Rating:

1.0

“Tesla” is no where to be found. This location is an abandoned fireworks building with an “open” sign in the front window of a pair of chained up doors. The only indication youre in the right place are the other uhaul vehicles parked behind the building. The listing says the location is open until 3 but i couldnt find anyone onsite and the phone number does not connect to anyone

Rating:

5.0

My return day was on a Sunday. Most of these places usually aren’t open. The website said that this one was open, but when we called we found out that the information was wrong. He came out and helped me anyway. I would say that is excellent service!

Rating:

3.0

The drop off location was just that a drop off. The building was a fireworks stand. The uhaul employee was in his vehicle waiting for us.

Rating:

4.0

Love the self service

Rating:

2.0

it's a lot. it's fine. it's basically just convenient for where we had to be.

Rating:

5.0

Can not really think of anything that needs improvement. Overall really impressed with the whole experience.

Rating:

1.0

Empty lot with no attendants. Cell phone service at the location was poor, so it took me 30 minutes to upload the pictures. Waste of my time.

Rating:

2.0

No one was at this location and no one answered the phone. We had to leave the trailer in the lot. Other customers said that there usually wasn’t anyone here. We took pictures to show we returned the trailer.

Rating:

1.0

I had to take truck back due to illness, even took it back one day early. He explained to me that there would be a charge of around $20 to return it to this location. I agreed. The pickup location charged my bank $202.24, now the Onalaska (drop off) location has charged an additional $181.66 for a total of $383.90 WHAT THE HECK?? That truck was returned a day early and there was only maybe 40-50 miles on it! This is crazy! This is ridiculous, $19.95 per day/ .79 per mile my behind! U-Haul is NOT what it once was. You will not have any good reviews from me and I will be sure to let everyone I know to see what you have done to me and more than likely many others! I am one unhappy customer!

Rating:

5.0

Nice equipment. Nice person

Rating:

1.0

Location was muddy. Would be ok in dry conditions.

Rating:

5.0

When I applied the brakes the steering would shake

Rating:

5.0

Agent at this location was excellent. All in all, a good experience in renting a U-haul truck. Agent was unable to verify the credit card on file, that was used to reserve the truck. Due to corporate did not allow him to see the last four digits on the reserving card. I possibly wanted to use a different card for the closing payment. Agent should be able to verify the card. Not convenient.

Rating:

4.0

Josh was very professional

Rating:

4.0

There wasn't any damage markers on previous body damage to the truck.

Rating:

5.0

Owner w as super helpful

Rating:

5.0

It was amazing! Great place.

Rating:

4.0

Phone number for this location is i correct in Uhaul documents .. I found a number on the gate when I arrived .

Rating:

4.0

Super nice guy. Knew his ins and outs of the business

Rating:

5.0

The representative gave me false information and put me in a bind. The location and accessibility and the customer service of the third party location and worker was amazing

Rating:

3.0

Turn in location was a fenced yard with no attendant!

Rating:

5.0

Always the best

Rating:

5.0

Great service. I get 2 to 3 large trucks every week and this is the only location/company that makes sure I have the equipment I need. They make me fill like I am put first above all else. I pick up trucks at 4am and drop them off at 2am and the make my hours their business hours. Thanks

Rating:

1.0

Horrible location. No one there to help nor did they answer the phone number they listed on tehir gate to get help. I was completely frustrated as the website did not work either so I dropped the trailer and left and went home to go to the website and check it in. I would stay away from using this location. Go out of your way to another location before goign here. They charged me for no reason at all and I am trying to get credit back now and having horrible time getting a response from Uhaul.

Rating:

5.0

I cancelled my first reservation and when I booked the second one all my information was changed. Somehow the driver was made the primary over my account and U-Haul would not speak to me even though it was my account and credit card. Very frustrating for all the information to be changed and not by me. Even the drop off location was removed. I filled out the second reservation just like I did on the first one.

Rating:

3.0

No one on the lot, had to call to find out rate which was higher than what you have on your websit. Called again to make reservation, when I got there and twice when I was returning the 5x9 trailer to get someone to take it off.

Rating:

3.0

Problem was the web page phone number doesn't work. Phone number on the gate worked fine and the person was very helpful in getting my return completed. U-Haul needs to get the web page phone working. Very frustrating calling over and over again and just a busy signal.

Rating:

5.0

Great service, quickly handled and very happy with customer service. Josh was great to great.

Rating:

4.0

There were rusty nails in the storage lot, directly in front of the trailer I was picking up; I didn’t get a flat, but the opportunity was definitely there.

Rating:

4.0

The only issue I have it that I have to pay for 2 days and only used it for a few hours? Will I get anything back since I turned it back in the same day??

Rating:

4.0

Not all people have smart phones. I had to go and get one of my sons to come with me to pick up the truck and drop it off, this was a big convince for me. In the future keep in mine the people that don't believe in all the technology.

Rating:

2.0

Unattended lot. Instructions would have ben helpful. Thirty minute wait for my phone calll to be returned. Nice enough people.

Rating:

1.0

You did not honor my reservation time and did not honor your $50 promise. Disappointed.

Rating:

1.0

Fire the employee who did not give me a break because they left and went to another location.

Rating:

5.0

Not nothing the people there are very friendly and very helpful and I will only go back to them

Rating:

5.0

Very helpful and everything went as smooth as it could.

Rating:

5.0

The person was so very helpful and nice. Made our horrible day moving much better by his friendliness.