Customer Reviews for Gentry Waipio Mini Storage
(U-Haul Neighborhood Dealer)

1,411 reviews

94-515 Ukee St Ste 208   Waipahu, HI 96797
(In Waipio Gentry)

(808) 677-3363

Office Hours

  • Mon-Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(808) 677-3363

94-515 Ukee St Ste 208
Waipahu, HI 96797
(In Waipio Gentry)

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Regarding your movsav and movsavplus should state what are the deductibles and what policies are related to each vehicle type.

Gordon Chu 
Rating:
5.0

I was very happy with Susan’s uhaul service! Thank you!

Judith Yamashiro 
Rating:
5.0

Excellent customer service, response time, location and equipment availability.

Melvin Kinsey 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
5.0

Customer did not leave a comment.

Melvin Kinsey 
Rating:
5.0

Everything was handled with professionalism and customer courtesy

Greg Takemura 
Rating:
5.0

It was quick going through my phone and when I got there it was ready to go, van was clean, and the rates was fair. Yes I would rent uhaul again and recommend them, especially from the Waipio Gentry office because it was convenient, professional, and curteous.

Tracie Ana 
Rating:
5.0

This location is one of the best to get a truck. I wish they have more units to rent out

Norman Herrera 
Rating:
5.0

Customer did not leave a comment.

Eddie Cuevas 
Rating:
5.0

Customer did not leave a comment.

Aaron Nakamura 
Rating:
5.0

Customer did not leave a comment.

Arthur Lyman 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
5.0

Nothing actually I just wanna say we need more people like ur staff especially Susan thank you so much I’m a very happy satisfied customer!!

Emma Masitalo 
Rating:
5.0

Thank you to the manager, Susan for her help and advice. Susan calmed my anxiety about my very first time renting a Uhaul van. I would have no problem doing this again. It was a pleasure and memorable experience I would definitely recommend.

Curtis Choy 
Rating:
5.0

Customer did not leave a comment.

Kalia Johnson 
Rating:
5.0

Customer did not leave a comment.

Crafts Way LLC 
Rating:
5.0

Customer did not leave a comment.

Bryan Aoki 
Rating:
5.0

Friendly, knowledgeable, helpful staff.

Sandra Hornbeak 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
5.0

I cannot think of any improvements to be made. The service has been outstanding and most accommodating. Thank you!!!

Kehau Kahihikolo-purdy 
Rating:
5.0

Susan was a friendly and very engaging with her customer service skills. Nothing needed to improve during my service time. I have referred my daughter because she will need to rent a haul in the near future for her moving needs.

Jeremy Balanay 
Rating:
5.0

Location was convenient. Pick up and drop off was easy and fast. Would definitely recommend and use again in the future.

Shane Horie 
Rating:
5.0

Customer did not leave a comment.

Lynette Fujimoto 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
4.0

Satisfied with my rental..

Celesteen Martin 
Rating:
5.0

Please add an extended cargo van

Norman Herrera 
Rating:
5.0

Customer did not leave a comment.

Emerson Lockett 
Rating:
5.0

Outstanding customer service during pick up and drop off, highly recommended! Thank you,

Jason Tauzer 
Rating:
5.0

Service was great!

Donna Kranz 
Rating:
5.0

Amazing staff- the lady attending was extremely helpful, quick and straight forward reservation and an awesome cheat sheet for vehicle return.

Stephen Edwards 
Rating:
5.0

Customer did not leave a comment.

Lynette Fujimoto 
Rating:
5.0

Customer did not leave a comment.

Davone Reid 
Rating:
5.0

As usual great service, but then we have been a long time customer

John Carvalho 
Rating:
5.0

Customer did not leave a comment.

CANDICE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

John Carvalho 
Rating:
5.0

Great experience from start to finish!

Robin McWilliams 
Rating:
5.0

First off, Susan is awesome she has a welcoming and joyful energy and her customer service is one of a kind !!! I am very grateful that she worked on Christmas Eve , therefore I was able to get my moving done on a day that was convenient for me and my family. Happy Blessed Holidays to you Susan and your staff also to All who reads this review.

kaimanaonalani makekau 
Rating:
5.0

Customer did not leave a comment.

Maile Kekua Haliniak 
Rating:
5.0

Customer did not leave a comment.

Eddie Lactaoen 
Rating:
5.0

Clean, friendly, helpful, great rates! Thank you!

Evelyn Rooney 
Rating:
4.0

Customer did not leave a comment.

Paul Quick 
Rating:
5.0

Easy process and lady was very helpful who waited on us. EXCELLENT!

Elvin Bell 
Rating:
5.0

Service was great! It might have been faster if the driver's license info could be added prior to picking up the truck. The app to do that took a while to work.

Sandra Hashida 
Rating:
5.0

You guys are excellent and superior. Your office lady actually feed me when she noticed I hadn't eaten after the move. It's nice to have gotten a good product with so much caring. Thank you

Robin Phillips 
Rating:
5.0

Nothing

Mark Ballesteros 
Rating:
5.0

Service was friendly and efficient. Communication and process with Susanand through text contributed to overall positive experience.

Caesar Albano 
Rating:
3.0

The truck was very good, no problem at all, drove good and no hiccups…. The customer service in other hands. I was harassed by my ethiny, the lady was joking about the street name and she said that I was able to identity and spell the name very well since I’m spanish… first of all: I’m not spanish. Second she can’t judge someone by the name. Terrible person, she has bad jokes for everything. Complained because the truck was wet in the back… off course rain all day long for 2 days. Well in resume: good trucks, bad service, don’t recommend, I could scalet the situation but I’m too busy to move and at work, got no time to loose with her.

Eduardo Oliveira 
Rating:
5.0

Customer did not leave a comment.

Dennis Mcgeary 
Rating:
5.0

Friendly staff.

Ramon Soriano 
Rating:
5.0

Was super easy and awesome… Great customer service and fast….

Meaalofa Vaifale 
Rating:
4.0

Susan was great. She was very helpful and definitely provided a positive experience.

randall kim 
Rating:
5.0

Love the person who helped me!!!

Jahsiah Christensen 
Rating:
5.0

Amazing customer service, I will definitely return!

Lyndon Easton 
Rating:
5.0

Customer did not leave a comment.

Frederick Dowdell 
Rating:
5.0

Customer did not leave a comment.

Kristina Ballina 
Rating:
5.0

Susan was awesome!! Very informative, professional, & pleasant! The truck/van was the perfect size, super clean, & the location was easy to find:).

Eleanor Cardona 
Rating:
5.0

Customer did not leave a comment.

Vernette Lee 
Rating:
5.0

Excellent customer service. Transaction went very smoothly. I was in and out in a matter of 15 mins

CHANTELLE SHARPE 
Rating:
5.0

Customer did not leave a comment.

Lynette Fujimoto 
Rating:
5.0

Great customer service. Was very helpful and communicative

CHIGOZIE OTUONYE 
Rating:
5.0

Customer did not leave a comment.

Raymund Nartatez 
Rating:
5.0

Thank you Susan You are AWESOME!!! Great quick service

SHARILYNN OROS 
Rating:
5.0

Customer did not leave a comment.

Amy Este 
Rating:
5.0

Customer did not leave a comment.

Alfred Soberano 
Rating:
5.0

Awesome customer service - very helpful and easy to work with!

Jolin Barretto 
Rating:
5.0

Customer did not leave a comment.

Afonso Alves 
Rating:
5.0

Great staff, very friendly and helpful, will definitely return.

Jason Jones 
Rating:
5.0

Very accommodating and thank you for understanding the lady boss extended our contract the next day that we supposedly returned the truck really helpful totally recommend this company.

Celesteen Martin 
Rating:
5.0

I’ve always enjoyed doing business at this location, the people are very friendly.

Chris Okuda 
Rating:
5.0

Customer did not leave a comment.

Dwayne Caspillo 
Rating:
5.0

Customer did not leave a comment.

Maraya Pierro 
Rating:
5.0

Customer did not leave a comment.

Katrina Ramos 
Rating:
5.0

Customer did not leave a comment.

Shaynalynn Christmann 
Rating:
5.0

Customer did not leave a comment.

Lynette Fujimoto 
Rating:
5.0

Customer did not leave a comment.

Sunya Nardo 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
5.0

Wonderful Customer Service.

Princearchikins Aiaikekapahalalupauo 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
5.0

Excellent Service

Princearchikins Aiaikekapahalalupauo 
Rating:
5.0

Customer did not leave a comment.

Kianna Teehera 
Rating:
4.0

Customer did not leave a comment.

Joshua Olson 
Rating:
5.0

Customer did not leave a comment.

Novelene Ho 
Rating:
5.0

Customer did not leave a comment.

Brandon Quon 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
2.0

Let customers know what we didn't clean because we used a blower to clean inside and out yet I still got a $10 deducted for what ever reason.

Pablo Tabugadir Jr 
Rating:
5.0

Friendly fast service. Great Vehicle. No complaints.

Carroll Cox 
Rating:
5.0

Customer did not leave a comment.

Lynette Fujimoto 
Rating:
5.0

Great staff

Michael Story 
Rating:
5.0

Sharon provided excellent customer service! App to upload your driver's license needs serious improvement though.

Susan Kohn 
Rating:
5.0

The staff was very helpful and courteous. I would definitely recommend.

Joseph Kidd 
Rating:
4.0

Customer did not leave a comment.

Kent Sinisgalli 
Rating:
5.0

Susan at Waipio was very friendly and excellent at what she does! My experience is very bright, positive and awesome! Found me a go-to place if ever I’m moving or need any help. Keep up the great works 🤙🏽

Mele Lauano 
Rating:
5.0

THE BEST!!!

Bernadine Kaopua-Yuen 
Rating:
5.0

Sale associate was so accomidating and helpful. We really appreciate the business help and during a very busy time for moving was amazed. Great associate with professionalism and attitude.

David Davis 
Rating:
5.0

Customer did not leave a comment.

Norman Herrera 
Rating:
5.0

Customer did not leave a comment.

Daisy Williams 
Rating:
5.0

Customer did not leave a comment.

Samantha Albeso 
Rating:
5.0

Wish they have more units in this location

Norman Herrera 
Rating:
5.0

Customer did not leave a comment.

DEVINNA KAWAGUCHI 
No reviews have been submitted for this location.

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