Regarding your movsav and movsavplus should state what are the deductibles and what policies are related to each vehicle type.
Gordon Chu
Customer Reviews for Gentry Waipio Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very happy with Susan’s uhaul service! Thank you!
Judith YamashiroExcellent customer service, response time, location and equipment availability.
Melvin KinseyEverything was handled with professionalism and customer courtesy
Greg TakemuraIt was quick going through my phone and when I got there it was ready to go, van was clean, and the rates was fair. Yes I would rent uhaul again and recommend them, especially from the Waipio Gentry office because it was convenient, professional, and curteous.
Tracie AnaThis location is one of the best to get a truck. I wish they have more units to rent out
Norman HerreraNothing actually I just wanna say we need more people like ur staff especially Susan thank you so much I’m a very happy satisfied customer!!
Emma MasitaloThank you to the manager, Susan for her help and advice. Susan calmed my anxiety about my very first time renting a Uhaul van. I would have no problem doing this again. It was a pleasure and memorable experience I would definitely recommend.
Curtis ChoyFriendly, knowledgeable, helpful staff.
Sandra HornbeakI cannot think of any improvements to be made. The service has been outstanding and most accommodating. Thank you!!!
Kehau Kahihikolo-purdySusan was a friendly and very engaging with her customer service skills. Nothing needed to improve during my service time. I have referred my daughter because she will need to rent a haul in the near future for her moving needs.
Jeremy BalanayLocation was convenient. Pick up and drop off was easy and fast. Would definitely recommend and use again in the future.
Shane HorieSatisfied with my rental..
Celesteen MartinPlease add an extended cargo van
Norman HerreraOutstanding customer service during pick up and drop off, highly recommended! Thank you,
Jason TauzerService was great!
Donna KranzAmazing staff- the lady attending was extremely helpful, quick and straight forward reservation and an awesome cheat sheet for vehicle return.
Stephen EdwardsAs usual great service, but then we have been a long time customer
John CarvalhoGreat experience from start to finish!
Robin McWilliamsFirst off, Susan is awesome she has a welcoming and joyful energy and her customer service is one of a kind !!! I am very grateful that she worked on Christmas Eve , therefore I was able to get my moving done on a day that was convenient for me and my family. Happy Blessed Holidays to you Susan and your staff also to All who reads this review.
kaimanaonalani makekauClean, friendly, helpful, great rates! Thank you!
Evelyn RooneyEasy process and lady was very helpful who waited on us. EXCELLENT!
Elvin BellService was great! It might have been faster if the driver's license info could be added prior to picking up the truck. The app to do that took a while to work.
Sandra HashidaYou guys are excellent and superior. Your office lady actually feed me when she noticed I hadn't eaten after the move. It's nice to have gotten a good product with so much caring. Thank you
Robin PhillipsNothing
Mark BallesterosService was friendly and efficient. Communication and process with Susanand through text contributed to overall positive experience.
Caesar AlbanoThe truck was very good, no problem at all, drove good and no hiccups…. The customer service in other hands. I was harassed by my ethiny, the lady was joking about the street name and she said that I was able to identity and spell the name very well since I’m spanish… first of all: I’m not spanish. Second she can’t judge someone by the name. Terrible person, she has bad jokes for everything. Complained because the truck was wet in the back… off course rain all day long for 2 days. Well in resume: good trucks, bad service, don’t recommend, I could scalet the situation but I’m too busy to move and at work, got no time to loose with her.
Eduardo OliveiraFriendly staff.
Ramon SorianoWas super easy and awesome… Great customer service and fast….
Meaalofa VaifaleSusan was great. She was very helpful and definitely provided a positive experience.
randall kimLove the person who helped me!!!
Jahsiah ChristensenAmazing customer service, I will definitely return!
Lyndon EastonSusan was awesome!! Very informative, professional, & pleasant! The truck/van was the perfect size, super clean, & the location was easy to find:).
Eleanor CardonaExcellent customer service. Transaction went very smoothly. I was in and out in a matter of 15 mins
CHANTELLE SHARPEGreat customer service. Was very helpful and communicative
CHIGOZIE OTUONYEThank you Susan You are AWESOME!!! Great quick service
SHARILYNN OROSAwesome customer service - very helpful and easy to work with!
Jolin BarrettoGreat staff, very friendly and helpful, will definitely return.
Jason JonesVery accommodating and thank you for understanding the lady boss extended our contract the next day that we supposedly returned the truck really helpful totally recommend this company.
Celesteen MartinI’ve always enjoyed doing business at this location, the people are very friendly.
Chris OkudaWonderful Customer Service.
Princearchikins AiaikekapahalalupauoExcellent Service
Princearchikins AiaikekapahalalupauoLet customers know what we didn't clean because we used a blower to clean inside and out yet I still got a $10 deducted for what ever reason.
Pablo Tabugadir JrFriendly fast service. Great Vehicle. No complaints.
Carroll CoxGreat staff
Michael StorySharon provided excellent customer service! App to upload your driver's license needs serious improvement though.
Susan KohnThe staff was very helpful and courteous. I would definitely recommend.
Joseph KiddSusan at Waipio was very friendly and excellent at what she does! My experience is very bright, positive and awesome! Found me a go-to place if ever I’m moving or need any help. Keep up the great works 🤙🏽
Mele LauanoTHE BEST!!!
Bernadine Kaopua-YuenSale associate was so accomidating and helpful. We really appreciate the business help and during a very busy time for moving was amazed. Great associate with professionalism and attitude.
David DavisWish they have more units in this location
Norman Herrera