So, I have no problem with the actual location of where we got the truck beyond the fact that I suggest you download the application before you get there if you are doing keyless pick up. I was also disappointed that the equipment we'd ordered wasn't in the truck. Finally, if you do run into problems in this location it is best to call the Wash-N-Win location and ask to speak with the manager. The Gentry folks can't answer your questions, including what to do if you don't get the code even though you've already paid. Also, be prepared if you do call for you to be put on hold for an hour and then to have the phone call hung up on their end. Sadly, it was a negative experience for us to use Uhaul. Someone else suggested using Enterprise, which we might have done had we'd known about it.Sarah S.
Customer Reviews for Gentry Motor Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I understand it was their last remaining truck but a heads up or some recommendations when driving such a big truck would be nice, i originally went for the 17 and got stuck with a 26 foot monster.Tomas E.
El cliente no dejó un comentario.Mary E.
El cliente no dejó un comentario.Debra D.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.Annette E.
El cliente no dejó un comentario.NATHANIEL A.
El cliente no dejó un comentario.Jerry W.
El cliente no dejó un comentario.Brittany F.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.Erin S.
The person at the front desk was nice and well spoken.kerrin T.
El cliente no dejó un comentario.Randall W.
El cliente no dejó un comentario.Jen W.
El cliente no dejó un comentario.Jacob T.
Vehicle was difficult to start when picking up. Should have known then there would be problems. Starting problem repeated itself throughout move, until vehicle would not start at all after refueling. Rental location was closed so had to call U-Haul roadside assistance, which estimated a 45-60 minute wait. Left vehicle for them at gas station. Note that rental location was very helpful when I picked vehicle up so I think this is more of a U-Haul fleet management problem.John H.
El cliente no dejó un comentario.Charles N.
Very helpful and friendlyANDREA G.
El cliente no dejó un comentario.Sally A.
El cliente no dejó un comentario.Rick L.
El cliente no dejó un comentario.SHAWN B.
El cliente no dejó un comentario.BRETT C.
I suppose inspect the truck before telling me it's okay to leave so I don't receive a phone call the next day telling me I failed to return equipment I wasn't given in the first place.Tyler S.
El cliente no dejó un comentario.Christy G.
Very nice. Super easy drop-off.CINDY A.
El cliente no dejó un comentario.Ken M.
El cliente no dejó un comentario.ALAN R.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.MARTIN M.
El cliente no dejó un comentario.Larry C.
El cliente no dejó un comentario.Brian E.
No problems with Gentry Motor Company , but our problems were with U-haul app. Since Gentry wasn't open Sunday the day we picked up the truck we were suppose to the app to check it out. The app Did NOT work as it is crap , had to give a call and wait for call to be returned alot later. Same problem when we took truck back and Gentry wasn't open because of the holiday. Had to call u- haul again and was told there was a wait and they would call back . We left the truck and put key in the drop box and when u haul finally was reached we were told it probably would cost us an extra $20 to have them check the truck back in. If they want customers to use the app they need for it to work. Was told by another u-haul dealer that many other people have trouble with their app.DAVID H.
El cliente no dejó un comentario.LORRIE R.
El cliente no dejó un comentario.HANNAH S.
El cliente no dejó un comentario.Betsy W.
John Gentry was very friendly and he had his checked in and ready to in about 5 minutes. I would highly recommend this facility to anyone.Gene J.
El cliente no dejó un comentario.Brian B.
have the insurance option explained ahead of time-I did not get that until I picked up the truckCHARLES W.
El cliente no dejó un comentario.Sarah J.
El cliente no dejó un comentario.Sandra S.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.MAUREEN D.
Katie was very easy to work with. Secured an excellent truck for the move.John S.
THEY WERE FANTASTIC!JANELLE B.
El cliente no dejó un comentario.SCOTT RAY S.
Long story short. I picked up the rental on July 20th around 4pm in Godfrey IL and returned the rental to this location (Gentry Motors) on the 21st around 12:30pm. Less than a 24 hr rental. I was charged for two days rental and wasn't credited back for the extra day. Waitâ€¦it gets better. Upon returning the trailer the lady refused to check it in. She told me to pull it over in the lot and just drop it and they'd check it in and credit me back. Offered her my paper work and she didn't want to look at it. So I parked the trailer in their lot. I even took a pic of it dropped off in their lot and time stamped it for proof. Then two days later they checked it in and charged me a late fee. I will never recommend this location ever again. Gentry Motors is a joke. This was not a mistake this was intentional as I'm sure this is standard for them. Poor customer service and doesn't deserve to be a uhaul dealer. Fuck you Gentry. I don't give two shits anymore about the $20. You can shove it up your fucking ass.bradley M.
El cliente no dejó un comentario.Larry S.
Could not have had a better experience. Great people!! Thank you Katie, Ben and Joe!!!JAMES A.
El cliente no dejó un comentario.Thomas G.
the website was really slow....check process was labor intenseJill T.
Brand new truck. Perfect!Bill R.
They said they would put in a maintenance request on the truckpamela G.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Roger M.
El cliente no dejó un comentario.STEVEN F.
The black tie for the back up chains on the trailer was missing and the drivers door flew open 4 times on the highway.Shaylyn A.
El cliente no dejó un comentario.PAMELA G.
I was even charged a $54 dollar charge and don't know whyChristopher H.
El cliente no dejó un comentario.CHAD C.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.CHARLES G.
El cliente no dejó un comentario.Kevin W.