Customer Reviews for Gentle Touch
(U-Haul Neighborhood Dealer)

27 reviews

2855 W Main St   Dothan, AL 36305

(334) 500-5982

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–5 pm

Services at this Location:

Contact Us

(334) 500-5982

2855 W Main St
Dothan, AL 36305

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I showed up at my scheduled pick up time when there were 2 employees and no customers. They told me to come back in 15 minutes and were very rude. I came back in 15 minutes and they were washing cars and didn’t want to help me. I had a 9am pickup but didn’t leave until almost 10am.

Jeffrey Ross 
Rating:
2.0

Very rude customer service. Acted like he didn’t want to be there and he was doing us a favor by waiting for us to pick up, when we were there before pick up time.

Chris Robinosn 
Rating:
5.0

Customer did not leave a comment.

Tim Lee 
Rating:
2.0

The tires were essentially flat. Once i loaded one of the tires had 10-15 lbs the rest were below 20. If i had not checked, i would have been sitting on the side of the highway on new years eve.

Shawn Hammack 
Rating:
5.0

Chris is the man to go see💯💯💯

Carey Grubbs 
Rating:
4.0

Customer did not leave a comment.

Lawrence LeClaire 
Rating:
2.0

The owner was late and unconcerned about helping me

Tiffany Prewitt 
Rating:
3.0

Customer did not leave a comment.

Timothy Alexis 
Rating:
4.0

Customer did not leave a comment.

James Acres 
Rating:
2.0

Need sign to show where the drop box is located. The vehicle is parked on the back

Tanjala Daniels 
Rating:
4.0

Customer did not leave a comment.

Cecil White 
Rating:
1.0

I would not recommend this location (Dothan, AL on Montgomery Hwy) as long as the current employees are there. We had some problems with them when we tried to return our rental. This occurred on Sunday, September 10, at approximately 4:30 PM CST. When we arrived to drop off our 20’ rental truck, we were told it was at the wrong location, even though this is the location on our contract. We were asked to drive the vehicle to a location that was not on our contract. We thought this was incorrect, but the employee was insistent. We drove the vehicle to the location as instructed. The place was closed. The key drop box was wide open with the lock hanging open. We called the original drop locations and told them we would bring the truck back to them per the contract. When we arrived, there was a second worker outside, in a running pick-up truck talking to the first female employee. This new employee said she was not the manager. She was snooty and disrespectful. She said that "he" tried to get in touch with us to tell us the drop location had changed, implying we had done some terrible thing by not receiving his messages. Apparently, she was on the phone with the "he" she referred to because she told him something to the nature of "Dude, lock your box". Then both of the female employees gaslighted us by acting like we had no reason to be concerned. They could not give us any form of receipt to say that we had dropped the vehicle off. They said it was not in their system, even though we showed them our printed contract. They did allow us to give them the set of keys. To us, it seemed that they were using us to do their job of shuffling vehicles around the city. They had a friend who ran the other location and he needed the van over there. Moving vehicles around should be the job of UHaul, not the customers. At the end, these women said that “he” would come over in the morning and retrieve the vehicle. That is more like it.

Glenn Davies 
Rating:
4.0

Customer did not leave a comment.

Brian Haley 
Rating:
1.0

No place to park and rude as fxxx

BRYAN HRABAN 
Rating:
3.0

The only issue I had was general touch did not have Internet access. I was able to get the rental, but I had to give them all my information to another location to be able to rent a vehicle.

Guy Howard 
Rating:
2.0

Customer did not leave a comment.

Casey Williams 
Rating:
3.0

Area road and site construction does no make the area "clean and inviting", but thats not the owners fault.

John Michalak 
Rating:
3.0

Customer did not leave a comment.

Michael Byrd 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH WHITE 
Rating:
3.0

Customer did not leave a comment.

Ayla Mowry 
Rating:
2.0

Small and hard to drive a large truck into; no one manning the office to assist me; no way to no for sure if I had done everything correctly before leaving. Also, the app kept crashing so I couldn't finish the drop off section. I finally called the uhaul # to finalize the drop off.

Randy Boardman 
Rating:
5.0

Customer did not leave a comment.

andree peyrot 
Rating:
5.0

Customer did not leave a comment.

wanda crashell 
Rating:
5.0

Customer did not leave a comment.

Mark Wooldridge 
Rating:
5.0

Customer did not leave a comment.

Alvin Hayes 
Rating:
5.0

Customer did not leave a comment.

Chelle Thomas 
Rating:
1.0

Need someone that wants to wait on someone instead of washing cars. I had to stand there and wait a long time.

DENNIS CREECH 
No reviews have been submitted for this location.

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