Customer Reviews for Genesis Furniture
(U-Haul Neighborhood Dealer)

77 reviews

12013 Carson St   Hawaiian Gardens, CA 90716

(562) 731-2843

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–6:30 pm
  • Sun: 10 am–4:30 pm

Services at this Location:

Contact Us

(562) 731-2843

12013 Carson St
Hawaiian Gardens, CA 90716

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–6:30 pm
  • Sun: 10 am–4:30 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Kristen Sophiea 
Rating:
5.0

So easy and affordable!

KYSHA GREEN 
Rating:
4.0

like the rent hours, set up only 4 hours, I pick it up at 4 pm, but let me return it at 10 pm

howard tran 
Rating:
5.0

Great service.

Ari Lally 
Rating:
5.0

Customer did not leave a comment.

James Hardy 
Rating:
4.0

Customer did not leave a comment.

James Whistler 
Rating:
4.0

Customer did not leave a comment.

David Mitchell 
Rating:
5.0

Thy take care of business. None ofthe stuff you have to go through at other locations. They let you know our needs come first and they will do what is needed to fulfill those needs. The BEST!!

Robert Snider 
Rating:
5.0

Customer did not leave a comment.

Veronica Martinez 
Rating:
5.0

Customer did not leave a comment.

Luis Medina 
Rating:
5.0

Ray was open, courteous, honest and fair. Great service

Michelle Sellers 
Rating:
5.0

N/a great

raul hernandez 
Rating:
5.0

Customer did not leave a comment.

Veronica Martinez 
Rating:
5.0

Customer did not leave a comment.

Juan Salazar 
Rating:
5.0

I can’t think of anything. I checked in online and the van was ready to go in 5 minutes. When I returned it the gentleman checked it out immediately and I was on my way in no time. Very pleased.

Daniel Solan 
Rating:
2.0

Customer did not leave a comment.

Gilbert Rosas 
Rating:
5.0

Nice and friendly

christina reyes 
Rating:
5.0

Customer did not leave a comment.

DAN ROCHA 
Rating:
5.0

Great experience. The staff were helpful and a convenient location.

Reshan Cooray 
Rating:
5.0

Was very accurate and informative over all

raul hernandez 
Rating:
3.0

The online check in and confirmation was easy. (they even made an earlier time exception for me when I called the 877 number) The location is easy to find and parking was good. The issue of getting the key from the box was a bit tougher than I was expecting. I walk up with my confirmation and see two locked key boxes and a drop box. I open the app on my phone and stumble a bit trying to see what next step I was to do, (they pre-verified my credit card and email) says to take a picture of my CDL. Now it wants me to scan the back? (all while stooping on the ground with my wallet laid out on the asphalt?) Now it wants me to verify the truck number. (walk across the parking lot and find it) Now it wants to verify the licence number (walk back to the truck again). Now they need me to give them a number to someone that they can call to verify what they just verified. So I am now pacing around the lot waiting for them to call my girlfriend (who's now waiting at the storage place wondering what's taking so long and gets blindsided by an operator asking questions by a U-haul rep). We clear that up and I get a code finally on my screen. I dash over the key box and the hockey puck shaped lock is pretty high up for a short guy and the digits read upside down. Trickey but not a deal breaker geting the four digit code to read on the lock, but the hidden little lever to open the shackle is suck! I pull and cuss for a few minutes and finally got the key!. Truck was super clean and ran great, I drove 13 miles total and was back a few hours later. I park it and clean up, lock the cab and walk back to the drop box. My paperwork confirmation had no instructions and there was no instructions posted so I drop the key in the box and head to my car to leave and check my computer when I get home. Now before I drive off I check all my U-haul emails of ad's requesting dollies, blankets and boxes to see what i need to do...nothing. I now check the 80 page "Terms and conditions" email and after scrooling for ten minutes i found the link to check in!! Says to take pictures of the dash, fuel gage and all sides of the truck...I already locked it and dropped the key!! Frustrated I drive home call the 877 number I had and the U-haul lady was so nice, she called the furniture place and they got the key and checked in for me. The reciept came shortly after that with zero surprizes on the bill. So some of this is probably "User error" and doing this process a few times has to get easier but my suggestion (unless I missed the instruction) would put something on the "confirmation" paperwork of what the "check out" process is. And fix or replace that lock..that was tough.

Rob Wilzbach 
Rating:
5.0

Customer did not leave a comment.

manuela chaidez 
Rating:
5.0

Customer did not leave a comment.

Manuel Lazaro 
Rating:
5.0

Good customer service

Esmeralda Armond 
Rating:
5.0

Customer did not leave a comment.

Moumita Das 
Rating:
5.0

Customer did not leave a comment.

jamie larry 
Rating:
5.0

Lockbox lock was hard to get off. Could use an upgrade on that tool/piece. Would love to know the pick up/ verification process (and drop off process) would take 15 mins so I could have planned ahead better.

Kimberly Mulcahy 
Rating:
3.0

Make sure you get a invoice to see the mileage and what they are charging you before you leave.

Arturo vallejo 
Rating:
4.0

It was a bad day I picked to move! I made a reservation online to pick up a 15-ft truck at 9 am. When I went to the store, which was not open until 10am. I was supposed to get a info of combination lock to obtain the car key but U-haul network was down! I waited until I got help when store opened but they could not help either since U-haul server was down. Unfortunately, I'd hired a group of professional movers to help moving and they started charging their services at 10 am. Eventually, I got a truck out of the store at 11 am. I have to pay extra for the movers. It's not the store's fault but U-Haul should have helped to relieve for the extra I have to pay to the movers.

Promma Phrommathed 
Rating:
5.0

Great and good service great job, tank you so much

Luis Sanchez 
Rating:
5.0

I would like to thank cedric for his Help I had an issue he took care of It. I? really appreciate his help

Bobby Miles 
Rating:
5.0

Customer did not leave a comment.

Chhunlay Thay 
Rating:
5.0

He was fast and friendly

jamie larry 
Rating:
5.0

Friendly staff, reasonable prices

Teresa Robinson 
Rating:
5.0

Customer did not leave a comment.

Robert Alvarez 
Rating:
5.0

Gabriel was informative, welcoming, and helpful.

Denise Fritz 
Rating:
4.0

Customer did not leave a comment.

Stein Bang 
Rating:
5.0

Both Julio and Dan I think that was the guy's name. Did a great job.. can't think of anything they could have done better.. the equipment was in excellent condition.. the price seemed reasonable.. hope every everybody has the same great experience at this location

richard gors 
Rating:
5.0

Great customer service. Very clean vehicle and quick process!

Jason Kim 
Rating:
5.0

Gabriel helped us and was extremely kind and helpful! Highly recommend this out of the way spot :)

Rachael Buechler 
Rating:
5.0

What’s provide a service very helpful

Yolanda Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Randy Lum 
Rating:
4.0

Friendly staff.

Esmeralda Armond 
Rating:
5.0

Customer did not leave a comment.

russel rosel 
Rating:
5.0

Customer did not leave a comment.

Melissa Bragman 
Rating:
5.0

Customer did not leave a comment.

Michaelj Velasquez 
Rating:
5.0

More trucks in different sizes

Ramon Zambrano 
Rating:
5.0

Friendly stuff

Esmeralda Armond 
Rating:
3.0

Customer did not leave a comment.

Sandra Garcia 
Rating:
3.0

Brought the vehicle back more than 24 hours earlier than scheduled and was still charged full amount. Not cool

Joshua Anchondo 
Rating:
3.0

Pricey for 2 hours and 28 miles total roughly $50 plus gas charge totaled out to $65.00. Service was professional. The $19.99 deal plus miles gets you.

Jerry Strickland 
Rating:
5.0

Customer did not leave a comment.

Paul Tuazon 
Rating:
5.0

Not much, so easy with everything. Most of the contract info was done on my phone.

Kim Marshall 
Rating:
5.0

Customer did not leave a comment.

Rick Jocham 
Rating:
5.0

Customer did not leave a comment.

Sharon Davenport 
Rating:
1.0

Fuck off

John Richards 
Rating:
5.0

Customer did not leave a comment.

Dorothy Murdoch 
Rating:
5.0

Excellent Customer Service.

julio alcantar 
Rating:
3.0

I had a hard time finding if at first since it is not an actual U-Haul facility. I was looking for or expecting to see a U-Haul sign. Maybe having a sign or something that makes it a little more clear where the drop off is could be helpful. I wasn’t told it was called Genesis Furniture just “U-Haul Neighborhood Dealer”. Parking lot and facility was nice and easy to pull into and clean, just was initially unsure of exact location.

nicole meyer 
Rating:
5.0

Customer did not leave a comment.

Val Romney 
Rating:
5.0

Customer did not leave a comment.

Juan Sepulveda 
Rating:
5.0

Customer did not leave a comment.

Robert Sambdman 
Rating:
5.0

Customer did not leave a comment.

luis hernandez 
Rating:
5.0

Customer did not leave a comment.

Stacy Sugimura 
Rating:
4.0

Customer did not leave a comment.

Robert Kuhn 
Rating:
4.0

Customer did not leave a comment.

susan mcintyre 
Rating:
4.0

Customer did not leave a comment.

BRIAN OCAMPO 
Rating:
5.0

Nothing. Julio is a fantastic representative for the U-Haul brand. I really do like him and will rent from him again.

CARI DELACRUZ 
Rating:
5.0

Customer did not leave a comment.

Neal Terrell 
Rating:
5.0

Customer did not leave a comment.

Mark Curry 
Rating:
5.0

Very pleasant and they have beautiful furniture definitely will come back for that thanks again

ELIZABETH SARMIENTO 
Rating:
5.0

Customer did not leave a comment.

Gregor Martin 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EASTMAN 
Rating:
4.0

Nothing. Everything was perfect!!!!!!

MONICA LANGE 
Rating:
5.0

Muy amables

JUAN HERRERACABRERA 
Rating:
3.0

could not drop to location closed to my destination.

Tiep Tu 
Rating:
5.0

Customer did not leave a comment.

Shawn Quarles 
No reviews have been submitted for this location.

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