Mr Wayne was so helpful and made this new experience not as scary as I made it out to be. The only thing you can really do to make things better is to keep up the best customer service like Mr Wayne does at all of your locations. He is a shining example of how customer service should be done :)
Nicole P
Customer Reviews for Genesis Fitness Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Office was closed before we dropped truck off
Michael CI don't know how Wayne could have made it any easier than it was . Enjoyed talking to him. Super nice guy !
JIM SVery good self service drop off after hours.
Timothy MWould be nice if I could get my refund I’m owed!!!!!
Jeremy cThe location I rented the trailer from had excellent service and was very accommodating! I'll be renting from this location from now on.
WAKEFIELD BGreat customer service. Truck was clean and well maintained. Pick up and drop off location was easy to get in and out of. Will use again in the future.
SHAUN DStill waiting on my refund
Sharanda FGrass was grown up
Angie BI was charged $274 it's still on my bank account this U-Haul dealer has been paid if this comes out of my account I will sue you and your dealer will not use this dealer anymore
RADNAL BThe guy at genesis was very helpful. Although he was frustrated that the system was down there was nothing we could do. He stayed in contact with me no the moment the system was up he got me in my truck. I was in a huge time crunch. So to me, that means a lot.
MATTHEW DOutstanding service, super friendly
Gary KThe managerhas it together at this location. Goes above and beyond to get you what you want with fast courteous service
FORREST HHad low tire indicator warning, Steering was very loose and so was the shifter on the other truck I used... Needed a smaller truck and could not rent it so I had to rent a larger truck and was not discounted for the upgrade...
Truman MBest service ever
DANIEL Wmanager extremely helpfull
WILLIAM WThe rental agreement IS NOT 24 hrs....I rented the truck at 2:32pm....then it said to have it back next day by 2:00pm. Another office contacted me saying it would be late....they would charge me the full amount.i had to call up uhaul on the toll free no ....I told them I cleaned it up and put more the amount of gas that was left for me when I picked it up....They put it in the notes....so I didnt get charged .
LILLIAN NCustomer service was awesome the place was very nice
KEENA CNothing it was perfect. Very cooperative
robert bVery friendly & helpful staff.
James YGreat place to rent, always very helpful when in need of a haul.
MICHAEL PEverything was perfect. Nothing needs to change.
TAMMY HI have rented from this location a couple times. The owner is very helpful and has great customer service. I will continue to use this location. Highly recommend this location!
Kashia SReplace the combination lock used to lock the key in the box of the truck! It took an hour of my moving time, trying over and over again, with and without customer service thinking the issue wad with the password to the lock itself must be old, damaged, or rusted! I was very disappointed with the service.
Charles RMy main issue was there was no covering to inspect vehicle. Was raining and I got soaked!
Malon STail light was out. Other than that no issues
Ashley CThe manager was very helpful and courteous. Took time to answer all my questions and made the check back in process very easy.
MATTT SI thank your office for the professional work ; privilege and experience your team give. Thank you
Cloby A:-)
Brandon PThe man that waited on us was extremely helpful and friendly.
Michele HEverything was mostly fine. However, i was not informed that the driver door of the 20ft truck had some slight damage that caused it to not be able to fully seal (i could see daylight through the sealing area of the door). Truck also had some slop in the steering.
Kevin RWayne at the Westlake, LA location very friendly and knowledgeable Would highly recommend to friends & clients. Thank you
Lori KThe pickup and drop off locations were hands down the best most helpful I have ever dealt with in my lifetime. Thank you!
Conrad CExcellent customer service. Equipment clean & well maintained. Wayne & his staff are always a pleasure to work with.
Ray Hgreat customer service
Larry CCouldn’t ask for better service, well informed friendly and helped me with the how to rent and get best equipment to take care of my needs and fit my budget. Uhaul you need more like Wayne.
James Cnothing
HERMAN DThe gentleman actually helped me unhook the trailer and everything went smoothly.
Theresa CThe staff was very nice and helpful, would highly recommend this location!
Estelle MVery knowledgeable staff. Outstanding service. Easy rental process. I would highly recommend them.
Ray HY’all have done an outstanding job on the paperless and customer interaction with the rental software. Keep up the good work!!
TRACY YOverall great experience. Helpful staff
paul pThe gentleman was very professional and helpful
CURTIS VFriendly staff and owe some service
MOHAMMED TThis has nothing to do with location but with my reservation. I was suppose to pick my truck up from a total different location in Moss Bluff but they didn't have it there. Told me to call someone they weren't helpful at all. So I did, they told me closest truck was in tx 2 hrs from me. I called and complained to customer service. Finally after 5 hours of being on the phone they were able to get me one at this location. The man at location was very helpful and I'd definitely go through him next time for a rental. My online process seemed easy but my reservation really wasn't honored correctly. From now on I'll do it through personal contact.
Dusty D