Customer Reviews for Genesis Fitness Center
(U-Haul Neighborhood Dealer)

316 reviews

2800 Westwood Rd   Westlake, LA 70669

(337) 433-6690

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 433-6690

2800 Westwood Rd
Westlake, LA 70669

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeff Burns 
Rating:
5.0

Would be nice if I could get my refund I’m owed!!!!!

Jeremy coburn 
Rating:
5.0

Customer did not leave a comment.

Lana Hicks 
Rating:
5.0

The location I rented the trailer from had excellent service and was very accommodating! I'll be renting from this location from now on.

WAKEFIELD BALL 
Rating:
5.0

Customer did not leave a comment.

Grant Dugas 
Rating:
5.0

Great customer service. Truck was clean and well maintained. Pick up and drop off location was easy to get in and out of. Will use again in the future.

SHAUN DUKES 
Rating:
2.0

Still waiting on my refund

Sharanda Ford 
Rating:
1.0

Grass was grown up

Angie Batterton 
Rating:
1.0

I was charged $274 it's still on my bank account this U-Haul dealer has been paid if this comes out of my account I will sue you and your dealer will not use this dealer anymore

RADNAL BROWNING 
Rating:
5.0

The guy at genesis was very helpful. Although he was frustrated that the system was down there was nothing we could do. He stayed in contact with me no the moment the system was up he got me in my truck. I was in a huge time crunch. So to me, that means a lot.

MATTHEW DUGGAN 
Rating:
5.0

Customer did not leave a comment.

Tom Tanner 
Rating:
5.0

Outstanding service, super friendly

Gary Kobinger 
Rating:
5.0

The managerhas it together at this location. Goes above and beyond to get you what you want with fast courteous service

FORREST HADDOCK 
Rating:
5.0

Customer did not leave a comment.

Cindy Anders 
Rating:
5.0

Customer did not leave a comment.

Thomas Bryant 
Rating:
3.0

Had low tire indicator warning, Steering was very loose and so was the shifter on the other truck I used... Needed a smaller truck and could not rent it so I had to rent a larger truck and was not discounted for the upgrade...

Truman Miller 
Rating:
5.0

Customer did not leave a comment.

ralph willy 
Rating:
5.0

Best service ever

DANIEL WILKINSON 
Rating:
5.0

Customer did not leave a comment.

LILLIAN NELSON 
Rating:
5.0

Customer did not leave a comment.

Shaquille Hudson 
Rating:
5.0

manager extremely helpfull

WILLIAM WENNER 
Rating:
5.0

Customer did not leave a comment.

Brittany Turner 
Rating:
5.0

The rental agreement IS NOT 24 hrs....I rented the truck at 2:32pm....then it said to have it back next day by 2:00pm. Another office contacted me saying it would be late....they would charge me the full amount.i had to call up uhaul on the toll free no ....I told them I cleaned it up and put more the amount of gas that was left for me when I picked it up....They put it in the notes....so I didnt get charged .

LILLIAN NELSON 
Rating:
5.0

Customer service was awesome the place was very nice

KEENA CROSSLEY 
Rating:
5.0

Customer did not leave a comment.

Gloria Carter 
Rating:
5.0

Customer did not leave a comment.

Robert Perry 
Rating:
2.0

Customer did not leave a comment.

Blake Adams 
Rating:
5.0

Nothing it was perfect. Very cooperative

robert barlow 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS POOL 
Rating:
5.0

Very friendly & helpful staff.

James Yorke 
Rating:
5.0

Great place to rent, always very helpful when in need of a haul.

MICHAEL PEREZ 
Rating:
5.0

Customer did not leave a comment.

KALIE MOUTON 
Rating:
4.0

Customer did not leave a comment.

PAUL SMERUD 
Rating:
5.0

Customer did not leave a comment.

Charlotte Hoff 
Rating:
4.0

Customer did not leave a comment.

Lorie Altazan 
Rating:
5.0

Everything was perfect. Nothing needs to change.

TAMMY HANTZ 
Rating:
5.0

I have rented from this location a couple times. The owner is very helpful and has great customer service. I will continue to use this location. Highly recommend this location!

Kashia Spears 
Rating:
5.0

Replace the combination lock used to lock the key in the box of the truck! It took an hour of my moving time, trying over and over again, with and without customer service thinking the issue wad with the password to the lock itself must be old, damaged, or rusted! I was very disappointed with the service.

Charles Robinson 
Rating:
3.0

My main issue was there was no covering to inspect vehicle. Was raining and I got soaked!

Malon Sinegal 
Rating:
5.0

Customer did not leave a comment.

annemarie camp 
Rating:
4.0

Tail light was out. Other than that no issues

Ashley Chretien 
Rating:
5.0

The manager was very helpful and courteous. Took time to answer all my questions and made the check back in process very easy.

MATTT SOLLAY 
Rating:
5.0

Customer did not leave a comment.

Ryan Lambert 
Rating:
5.0

I thank your office for the professional work ; privilege and experience your team give. Thank you

Cloby Allen 
Rating:
3.0

Customer did not leave a comment.

Damien Chavez 
Rating:
5.0

Customer did not leave a comment.

ROBERT ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

julie stevens 
Rating:
5.0

:-)

Brandon Pousson 
Rating:
4.0

Customer did not leave a comment.

Bryan Lafleur 
Rating:
5.0

Customer did not leave a comment.

Olen Ortego 
Rating:
5.0

Customer did not leave a comment.

Michael Sober 
Rating:
4.0

Customer did not leave a comment.

Les Davies 
Rating:
2.0

Customer did not leave a comment.

Dustin Lawson 
Rating:
5.0

The man that waited on us was extremely helpful and friendly.

Michele Horner 
Rating:
5.0

Customer did not leave a comment.

Michael Merrill 
Rating:
5.0

Customer did not leave a comment.

Edward English 
Rating:
4.0

Everything was mostly fine. However, i was not informed that the driver door of the 20ft truck had some slight damage that caused it to not be able to fully seal (i could see daylight through the sealing area of the door). Truck also had some slop in the steering.

Kevin Robinson 
Rating:
5.0

Wayne at the Westlake, LA location very friendly and knowledgeable Would highly recommend to friends & clients. Thank you

Lori Kascak 
Rating:
5.0

Customer did not leave a comment.

KRISTEN MATHIEU 
Rating:
5.0

Customer did not leave a comment.

Larry Cuppy 
Rating:
5.0

The pickup and drop off locations were hands down the best most helpful I have ever dealt with in my lifetime. Thank you!

Conrad Carnes 
Rating:
5.0

Excellent customer service. Equipment clean & well maintained. Wayne & his staff are always a pleasure to work with.

Ray Hammond 
Rating:
5.0

great customer service

Larry Cuppy 
Rating:
5.0

Customer did not leave a comment.

Will Thomas 
Rating:
5.0

Customer did not leave a comment.

STEVEN BURNS 
Rating:
5.0

Customer did not leave a comment.

Jesse Velez 
Rating:
5.0

Customer did not leave a comment.

Lisa Lombardo 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ardoin 
Rating:
5.0

Customer did not leave a comment.

Carolyn Rene Colson 
Rating:
5.0

Couldn’t ask for better service, well informed friendly and helped me with the how to rent and get best equipment to take care of my needs and fit my budget. Uhaul you need more like Wayne.

James Compton 
Rating:
5.0

Customer did not leave a comment.

PAYTON DODGE 
Rating:
5.0

nothing

HERMAN DOESCHER 
Rating:
5.0

The gentleman actually helped me unhook the trailer and everything went smoothly.

Theresa Cross 
Rating:
5.0

The staff was very nice and helpful, would highly recommend this location!

Estelle McKinney 
Rating:
5.0

Customer did not leave a comment.

Larry cuppy 
Rating:
5.0

Customer did not leave a comment.

Bryant Williams 
Rating:
4.0

Customer did not leave a comment.

Michael Fontenot 
Rating:
5.0

Customer did not leave a comment.

SAMNANG HUO 
Rating:
5.0

Very knowledgeable staff. Outstanding service. Easy rental process. I would highly recommend them.

Ray Hammond 
Rating:
5.0

Customer did not leave a comment.

Billy Morgan 
Rating:
5.0

Customer did not leave a comment.

viki bryant 
Rating:
5.0

Customer did not leave a comment.

MAGGIE LEBOUEF 
Rating:
5.0

Customer did not leave a comment.

DWAYNE ANDERSON 
Rating:
5.0

Customer did not leave a comment.

BRIAN MCBRIDE 
Rating:
5.0

Y’all have done an outstanding job on the paperless and customer interaction with the rental software. Keep up the good work!!

TRACY YOUNG 
Rating:
4.0

Customer did not leave a comment.

Penny Puryear 
Rating:
5.0

Overall great experience. Helpful staff

paul parrish 
Rating:
5.0

The gentleman was very professional and helpful

CURTIS VICE 
Rating:
5.0

Friendly staff and owe some service

MOHAMMED THAYANI 
Rating:
5.0

Customer did not leave a comment.

Pam Benoit 
Rating:
5.0

Customer did not leave a comment.

Tracey Ledoux 
Rating:
5.0

Customer did not leave a comment.

ZETH DAVIS 
Rating:
5.0

This has nothing to do with location but with my reservation. I was suppose to pick my truck up from a total different location in Moss Bluff but they didn't have it there. Told me to call someone they weren't helpful at all. So I did, they told me closest truck was in tx 2 hrs from me. I called and complained to customer service. Finally after 5 hours of being on the phone they were able to get me one at this location. The man at location was very helpful and I'd definitely go through him next time for a rental. My online process seemed easy but my reservation really wasn't honored correctly. From now on I'll do it through personal contact.

Dusty Dyson 
Rating:
5.0

Customer did not leave a comment.

BRUCE BOWMAN 
Rating:
5.0

Customer did not leave a comment.

JACK CREDEUR 
Rating:
3.0

Online reservation completely wrong. immediately called to have it corrected. Was told no problem. Called to ask about different drop off place, $200 to drop off at different location. What a rip off! reservation had not been corrected and uhaul hassled me the whole time I had vehicle. Also, the mobile pick up was a major hassle.

Beth Berry 
Rating:
5.0

Customer did not leave a comment.

Charlotte Hoff 
Rating:
2.0

It was out of the way for me but I was moved from the hay 14 location to Westake because they had the 5x8 trailer. Westlake printer wasn't working so all paperwork was emailed to me to print out and carry with me.

Terry Rings 
Rating:
5.0

Customer did not leave a comment.

Bernard Walls 
Rating:
5.0

People were excellent and courteous. The tow dolly's ratchets were worn out so much so you had to hold lever to tighten or loosen strap.

Julie Miller 
No reviews have been submitted for this location.

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