Customer Reviews for Genes Surplus
(U-Haul Neighborhood Dealer)

74 reviews

620 W Grand Ave   Memphis, MO 63555

(660) 465-7159

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 6/21/2024: Closed
  • 6/22/2024: Closed
  • 6/23/2024: Closed

Services at this Location:

Contact Us

(660) 465-7159

620 W Grand Ave
Memphis, MO 63555

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 6/21/2024: Closed
  • 6/22/2024: Closed
  • 6/23/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew D 
Rating:
5.0

Great experience. No need to improve!!!

Richard G 
Rating:
5.0

Customer did not leave a comment.

Dennis P 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Frank H 
Rating:
5.0

Customer did not leave a comment.

Stephen O 
Rating:
5.0

Customer did not leave a comment.

CHADWICK Y 
Rating:
5.0

It's A Awesome place and you can shop when your picking up or dropping off your equipment

Eugene O 
Rating:
5.0

Best place hands down for uhaul, I've been to several and none compare to here

Brandon N 
Rating:
5.0

Customer did not leave a comment.

Lisa H 
Rating:
5.0

Check the batteries before sending out a truck . Make sure the light for the back of the truck is not turned on so that it stays on continually

Lesley G 
Rating:
5.0

The issues were not with the dealer. I was given a ver old and outdated truck (due to the uhaul regional coordinator). The truck was out of alignment and had no features such as cruise control. This made the drive very unbearable.

Tommy K 
Rating:
5.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

Gene is a great guy and very helpful. He met me in the parking lot and took possession of the truck. He handled everything for me! It was a great experience.

James B 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

No suggestions for improvement. Gene is the most wonderful personable customer service and representative for U-Haul. He walked us through every step of the way, and made things easy.

JAMES T 
Rating:
5.0

Customer did not leave a comment.

KENNETH K 
Rating:
5.0

Customer did not leave a comment.

SARAH M 
Rating:
4.0

Nothing to improve on, the equipment was top notch and we had no mechanical issues. I dropped the equipment off at the return location after hours and checked it in online, unless I hear something different I believe it all went well. Another great Uhaul experience

DAVID S 
Rating:
4.0

Customer did not leave a comment.

KENNETH G 
Rating:
5.0

Customer did not leave a comment.

CLINT K 
Rating:
5.0

Customer did not leave a comment.

ERIC D 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

IAN S 
Rating:
4.0

Customer did not leave a comment.

KATIE S 
Rating:
5.0

Customer did not leave a comment.

JAREN H 
Rating:
5.0

Customer did not leave a comment.

IAN S 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Tim C 
Rating:
5.0

Customer did not leave a comment.

Barbara P 
Rating:
5.0

Customer did not leave a comment.

Anthony F 
Rating:
5.0

Gene was very helpful when I did not have enough cell service to complete the drop off online. A+ for service.

David D 
Rating:
5.0

Customer did not leave a comment.

DANNY E 
Rating:
5.0

nothing

JAMES F 
Rating:
5.0

everything worked for me.

Dennis R 
Rating:
5.0

Customer did not leave a comment.

Anthony F 
Rating:
5.0

Customer did not leave a comment.

dorothy g 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
2.0

No one was there to check me in, the owner was in PA. Besides that they charged me for e,tra miles without my permission, and the uhal was left with a 1/4 tank more of fuel than required, and was delivered back 2 days early. Why couldn't the price be exchanged??

Kathy J 
Rating:
4.0

Gene was hreat, but I had to drive over an hour to get to him. I will go with a different company if I have to drive that far again to pick up a U Haul.

Andy M 
Rating:
4.0

One of the ratchets was rusty and challenging to work

Michael D 
Rating:
5.0

Customer did not leave a comment.

Deborah P 
Rating:
5.0

Extremely polite and courteous!

RANDALL C 
Rating:
4.0

I'd requested to pick up the trailer in Kirksville, MO but was contacted by the representative in Memphis, MO the day prior to pickup. This was considerably farther to go to obtain the trailer. While I realize this sort of thing happens based on the location of desired equipment, I'd appreciate notification by U-haul directly once the change in location was determined.

Mary S 
Rating:
5.0

Customer did not leave a comment.

Patrick F 
Rating:
4.0

Customer did not leave a comment.

Richard H 
Rating:
3.0

I would absolutely recommend it as Eugene went above and beyond the call of duty to accommodate what was a corporate nightmare

Lindsey S 
Rating:
4.0

Customer did not leave a comment.

Cherie D 
Rating:
4.0

Customer did not leave a comment.

Jean E 
Rating:
3.0

Customer did not leave a comment.

jason m 
Rating:
5.0

Gene was great to work with from start to finish. He was very professional and accommodating. Thanks, Gene, for making it stress and hassle free!

Jared K 
Rating:
5.0

Was very nice to deal with. You guys at uhaul have a good thing going. Keep up the good work, And Have A Blessed Day.

Eugene O 
Rating:
3.0

Customer did not leave a comment.

DANNY L 
Rating:
3.0

Be in contact long before two days for location of pick up. Poeople plan farther ahead than you do. Cost is a factor and intended location for pick and deliver MATTERS! The consumer ends up paying you fuel cost for the extra miles than expected to pay. That's wrong for the consumer to pay for that.

Tron K 
Rating:
5.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

not a thing you have it

Weldon L 
Rating:
5.0

Customer did not leave a comment.

MIKE C 
Rating:
5.0

Gene is a great guy and was pleasant to deal with. The equipment worked well.

Philip M 
Rating:
3.0

Customer did not leave a comment.

DEBRA S 
Rating:
5.0

Customer did not leave a comment.

Donald V 
Rating:
5.0

Customer did not leave a comment.

JACOB J 
Rating:
4.0

Customer did not leave a comment.

Donald V 
Rating:
5.0

Customer did not leave a comment.

SAM P 
Rating:
5.0

I was well pleased with the service, and have no suggestions for improvement!

Connie C 
Rating:
5.0

Customer did not leave a comment.

Brenda P 
Rating:
4.0

Customer did not leave a comment.

dale n 
Rating:
5.0

The Center Was wonderful. The issue was the equipment requested was not available as the Website had stated it was. We were down sized and the smaller unit did not meet our timeline. We probably would have changed dates if we had known that when we were working with the website.

Derek D 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
5.0

Trailer was very torn up and dirty

Philip M 
Rating:
3.0

The manager was in a hurry. We found out later that he did not check the lights..only the signals so we drove 50+ miles with emergency flashers on...I think an adjustment of fees is warranted

CAROL B 
Rating:
4.0

Its not the pick up spots its having trucks where they are supposed to be. 3Weeks should be plenty of lead time.

DANIEL F 
Rating:
5.0

Customer did not leave a comment.

Leanna S 
Rating:
5.0

Customer did not leave a comment.

KEVIN H 
Rating:
5.0

Customer did not leave a comment.

STEVE D 
No reviews have been submitted for this location.

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